MassMutual Reviews

Updated August 28, 2015
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3.3
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Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
38 Ratings

Pros
  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)

  • Good Benefits (tuition assistance) and amenities on site (in 8 reviews)

Cons
  • No base salary and only sales commissions (in 18 reviews)

  • No base salary, completely commisisons (in 9 reviews)

More Pros and Cons

80 Employee Reviews

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  1. Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Springfield, MA
    Current Employee - Business Consultant in Springfield, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MassMutual (More than 8 years)

    Pros

    The home office offers its employees many benefits, from a full gym, a cafeteria serving hot breakfast and lunch, to a Starbucks, Credit Union, Farmer's Market, and convenience store.

    Cons

    Certain areas of the company value their employees more than others. Depending on the work you do for the company has an effect on any potential bonus, overtime offered, and more.

    Advice to Management

    When an employee that is salaried does work that is not in their job description for several months, reward them monetarily, especially when the others in that same group were rewarded monetarily.


  2. Good company overall, some departments are less than ideal to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Springfield, MA
    Former Employee - Customer Service Representative in Springfield, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Benefits are good. The vast majority of people were good people, and hard workers. Good training program. Some departments seemed to have very happy employees. Looks good on a resume.

    Cons

    Focus on quantity over quality. The corporate culture is sort of cultish at times. Highly skilled people in certain areas would sometimes be stuck in jobs that didn't match their skillset. This caused poor performance on their part when high performance in another area might have happened.

    Advice to Management

    When employees mention or show strengths, allow them the chance to use them. I was in customer service there. Entry level. I came from an office that was part of a layoff. I was in management there. My skills were in management. I am now a GM at a larger company than MassMutual. If you'd have recognised my strengths, I could have possibly done great things for your company. I saw this happen with many people. People with Law degrees that were stuck in customers service. People with MBAs in the same scenario. They may not be the best customer service reps, but would be great in Legal, Program Management, or Project Management. This make MassMutual better, and make employees happier.


  3. On the surface good, but very political

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer in Springfield, MA
    Former Employee - Applications Developer in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    Good benefits and they provide a lot of support for employees. Most of the people are great to work with.

    Cons

    It is very political and your peers are not your friends. Corporate restructuring happens often and many employees think of themselves before others. Some people will be willing to throw you under the bus for a gain in their careers, secure their position, or cover up their failing. This happens too often and if you are the type of person that tries to help the company or think long term you will not last long.

    Advice to Management

    Your employees only pretend to think about what is best for the company. No amount of restructuring or team building exercising will help when the employees participating pretend to be in the best interest of the company.


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  5. Helpful (1)

    Relationship Manager

    Former Employee - Customer Relationship Manager in Agawam, MA
    Former Employee - Customer Relationship Manager in Agawam, MA

    I worked at MassMutual (More than 10 years)

    Pros

    Company Pros are flexible work schedules, extended family medical leave, benefit packages as well as company match. These are GREAT perks.

    Cons

    Lack of Diversity in Management


  6. Policyholder Service Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA
    Recommends
    Positive Outlook

    I worked at MassMutual full-time (More than a year)

    Pros

    Nice people and work environment. Abundant choice of services available at work location. Had no real problems with taking time off, but I did not really take much time off.

    Cons

    Average working 45 to 50 hours a week. Goals set by management were not realistic, since they were never met. Issues or problems with your work where not identified on a timely basis.


  7. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MA
    Current Employee - Anonymous Employee in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    Great benefit package: retirement plan, education reimbursement and compensation.

    Cons

    No significant cons to report on other than better defining career paths in IT (see advice to management)

    Advice to Management

    Look more into providing better defined career growth opportunities in IT which will ensure talent retention.


  8. Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA
    Doesn't Recommend
    Neutral Outlook

    I worked at MassMutual (Less than a year)

    Pros

    Good processes. Good Transparency. Escalations do not reflect on person escalating.

    Cons

    Turbulent times for Project Managers. Many are leaving.


  9. Claim Examiner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Examiner in Springfield, MA
    Current Employee - Claim Examiner in Springfield, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Lots of extra perks - in-house Starbucks, gift shop, dry cleaners, barber shop, salon, tech bar. Full cafeteria offers price breaks every M.W,F

    Cons

    Multiple systems slow things down and the systems are antiquated; Operations are VERY process-driven which tends to bog things down instead of moving things forward.

    Advice to Management

    Listen to your front line and fully utilize what talents new team members bring to the table. Not leveraging someone's experience in a role that they have performed for another employer for 10+ years because they have not been in place for at least a year is just shooting yourself in the foot.


  10. sr project manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MA
    Current Employee - Anonymous Employee in Springfield, MA

    I have been working at MassMutual full-time (More than 8 years)

    Pros

    average work life balance for family person

    Cons

    Limited opportunity of moving up


  11. Overall good place to work but opportunities for improvement too

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA
    Recommends
    Positive Outlook

    I worked at MassMutual full-time (More than 3 years)

    Pros

    Awesome benefits OUTSIDE of the medical, which is difficult to accept and very expensive - one option only - take it or leave it

    Cons

    Like any big corporation, lots of internal politics. Very tenured employee base, some of whom seem to benefit from a double standard. Certain managers should be held accountable for their lack of professionalism and inability to work with others in a collaborative manner - but they often are given a pass.

    Advice to Management

    Look at your up and comers - lots of talent there that can run circles around some of your current management if you let them



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