Massage Envy Reviews

Updated August 26, 2014
Updated August 26, 2014
427 Reviews

2.8
427 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dave Crisalli
71 Ratings

Review Highlights

Pros
  • Discount services; fun employees; flexible schedule (in 41 reviews)

  • The only pro would be the discounted massages and discounted Murad products (in 22 reviews)


Cons
  • You could me preforming 7 or more massage back to back without a break (in 16 reviews)

  • no benefits, not a long-term job, low hourly rate for pay & big employee turnover rate (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Its not as bad as people think.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist  in  Scottsdale, AZ
    Current Employee - Licensed Massage Therapist in Scottsdale, AZ

    I have been working at Massage Envy part-time for more than a year

    Pros

    Flexible Hours.
    Chose days and time I want to work.
    Set schedule.
    Generally pretty busy.
    Always extra shifts to pick up for more money.
    Cash tips.
    Decent Pay.

    Cons

    No time in between Massages to rest.
    Cant call out without Drs. note.
    Front desk sales people pick favorites.
    If clients leave a tip on their card it gets taxed with your paycheck.
    If you are not booked, no pay.
    Could be sitting around for three hours and not get paid. Waste of time.
    Clients don't always follow "gratitude chart."
    Front desk gets all the credit for signing clients up when therapists did all the work.

    Advice to ManagementAdvice

    be a little more choosey with your employees. Im so tired of the front desk staffs attitude. even clients complain.
    give us at least partial payment when clients no show, or if we aren't booked. i can get a job anywhere and sit on my butt for three hours, but i chose massage envy-make us want to stay.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Just a pair of hands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist  in  Detroit, MI
    Current Employee - Licensed Massage Therapist in Detroit, MI

    I have been working at Massage Envy

    Pros

    All of the continuing education hours that are required are approved by the NCTBMP. Therapists must pay for these up front but are reimbursed in their paycheck.
    My franchise does offer vacation pay but you must request your time off 6-8 weeks in advance to get paid. It is also based on the weekly average of service hours performed. For instance, if you average 30 hands on hours per week you're only getting paid for five hours a day at your base of $15/ hour.
     All supplies are provided.
    Hours are flexible. You can pretty much work as much or as little as you choose.

    Cons

    Constant change of front desk and management.
    Clinic is filthy ( especially the carpet).
    Base pay is $15/ hour + c.e.u bonus of $2 + request percentage of $1. Stipulations for bonuses are constantly being changed.
    The front desk is constantly over booking therapists and not giving them their full breaks at the proper times.
    Rewards are based on favoritism not merit.
    There is no work/ life balance.
    Company does not offer 401k
    During that horrible snow storm the second week of January our regional manager sent out an email telling everyone to give themselves 3+ hours in extra time to get to work even though all of metro Detroit had practically shut down.
    You are required to work every Saturday or every Sunday.

    Advice to ManagementAdvice

    You have incredibly talented people who love what they do very much working for this company. We are more than just a pair of hands. If you want to show you care then give us permanent raises not bonuses. And stop changing the requirements for the few benefits we do have. We are not as replaceable as you think we are.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good job for people just getting their massage therapy license.

    Former Employee - Licensed Massage Therapist  in  Myrtle Beach, SC
    Former Employee - Licensed Massage Therapist in Myrtle Beach, SC

    I worked at Massage Envy full-time for more than 3 years

    Pros

    You work on a lot!!! Of people. Its great for practicing your skills, not justyour technique but practice retaining clients. Some CEU courses for dirt cheap. Build stamina also, its nice and steady pay.

    Cons

    The pay is abysmal for the field. The whole cooperate atmosphere, expecting you yo be able to do too many things in too short of time. The typical unrealstic expectation you get from bosses that dont actually do the job. Monthky meetings that are basicslly the same meeting over and over and over again.

    Advice to ManagementAdvice

    Pay more, do not run your workers into yhe ground, proctect them and their health, do quarterly meetings.

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  5. 1 person found this helpful  

    Felt Like A Work Camp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Massage Therapist  in  Austin, TX
    Former Employee - Licensed Massage Therapist in Austin, TX

    I worked at Massage Envy full-time for more than a year

    Pros

    Great place to get "experience", clients are just regular people, they don't know how the franchise does business, you could choose how may you want to do a day, and how many or how often you needed a break.

    Cons

    Terrible pay, you are replaceable, "taco bell" of massage, corporate feel, Sterile environment, music on loop, some therapists would do 10-12 a day!!

    Advice to ManagementAdvice

    Massage therapists should be paid a minimum of $25/hour, this is tiring work, that causes arthritis, and other physical degeneration

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great company with a bright, growing future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinic Business Manager  in  Detroit, MI
    Current Employee - Clinic Business Manager in Detroit, MI

    I have been working at Massage Envy full-time for more than a year

    Pros

    Franchisees and Developers are very open to communication with managers. They take our "in the field" perspective and help come up with solutions and more productive ways to run the business. Always feel valued as a manager and love that I'm given the freedom to grow my team to help grow the clinic. Our upper management team is great with finding ways to help make it the best experience for the team and the clientele.

    Cons

    Can be stressful at times dealing with difficult personalities within the team (as with any mgmt position) Not enough time to balance continuing training for FOC staff and administrative tasks.

    Advice to ManagementAdvice

    Keep up the great work with open lines of communication! Better organizational structure for in Clinic management would be great! Defining the roles.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    massage therapist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist  in  Davie, FL
    Current Employee - Licensed Massage Therapist in Davie, FL

    I have been working at Massage Envy part-time for less than a year

    Pros

    Busy spa, good tp work

    Cons

    if you running late it can get stress when you have back to back schedule

    Advice to ManagementAdvice

    therapist should have a nice clean look. some therapists look slopy

    Recommends
    No opinion of CEO
  8. 2 people found this helpful  

    Good Place To Learn & Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinic Administrator
    Former Employee - Clinic Administrator

    I worked at Massage Envy full-time

    Pros

    I stayed with Massage Envy for years for a number of reasons. I was in school and it was easy to work my schedule around that. I had lots of opportunities to learn, grow, and receive promotions. I learned a lot about customer service, sales, and management.

    Cons

    The hardest thing about working here for me was that my coworkers were not reliable. Whether it was a therapist never showing up and taking their job seriously or a sales associate randomly quitting, people here did not act like responsible adults about their work. I could never count on anyone to show up and do what they were supposed to do, which made my job very stressful. The pay is also not very good if you're in management. The amount of responsibility you have doesn't show in your paycheck.

    Advice to ManagementAdvice

    Maybe paying a little bit better would encourage people to stick around so that the business could be better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wellness Advisor  in  Charlotte, NC
    Current Employee - Wellness Advisor in Charlotte, NC

    I have been working at Massage Envy part-time for less than a year

    Pros

    Very busy, yet very relaxing atmosphere.

    Cons

    Sometimes there is too much emphasis based on selling memberships.

    Recommends
    Positive Outlook
  10.  

    Nice, clean, and flexible hours but simplistic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Esthetician  in  Katy, TX
    Current Employee - Esthetician in Katy, TX

    I have been working at Massage Envy part-time for less than a year

    Pros

    The main advantage is that I got to pick my preferred hours. I could pretty much make my own schedule, that was wonderful. Another pro is that the clientele is consistent. You are booked most of the time.

    Cons

    The con is that your are only allowed to perform 4 cookie cutter facials. You must not ever alter the protocols one bit. Two of the four facials are not recommended for the majority of the population so actually you end up doing the same two facials on just about every client you get. VERY BORING. This is a good place for an entry level job.

    Advice to ManagementAdvice

    Allow your staff to get more creative with the products. Cookie cutter treatments are not in the best interest of the clients skin care needs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    On the fence

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Massage Envy

    Pros

    Flexibility of schedule and time off

    Cons

    Disorganized in aspects that affect clients and therapists.
    Needing a doctors note for every little thing. Food poisoning isn't exactly travel friendly or typically requiring a dr.

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