Massage Envy Reviews

Updated March 27, 2015
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2.9
631 Reviews
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Dave Crisalli
145 Ratings

Pros
  • Flexible schedule at Casa Linda's location because they try to accommodate to your school schedule (in 47 reviews)

  • The only pro would be the discounted massages and discounted Murad products (in 21 reviews)

Cons
  • Since massages are back to back there is no room for error in time management (in 18 reviews)

  • no benefits, not a long-term job, low hourly rate for pay & big employee turnover rate (in 27 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Very Good place to build on your experience and skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Massage Therapist in Mandeville, LA
    Former Employee - Licensed Massage Therapist in Mandeville, LA

    I worked at Massage Envy part-time (more than a year)

    Pros

    All marketing and scheduling is done for you. Materials provided. Stay pretty busy most of the time and very flexible and understanding with schedule requests.

    Cons

    Pay is a little less than average for massage therapist and some clients don't realize and do not compensate with proper gratuity. Def felt like "working for tips". Uniforms not comfortable or flattering.

    Advice to ManagementAdvice

    Do not employ/keep massage therapists that do not uphold highest standard of professionalism around. The gossipy break room culture and the ones that should not be in the business ruin the experience for the massage therapists with higher standards of practice. Better, more professional, more requested therapists should be given raises more often to keep them around. In the long run its better for Massage Envy's business & reputation.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great company! Especially if you are a new therapist. It's a great place to get experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist in Orlando, FL
    Current Employee - Licensed Massage Therapist in Orlando, FL

    I have been working at Massage Envy part-time (more than 5 years)

    Pros

    Flexible hours and friendly staff

    Cons

    Pay is only $15 starting out

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    New level of fake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Massage Envy

    Pros

    Meeting new people
    Learning about massage therapy
    A free massage every 30 days

    Cons

    Rude therapist
    You have to sell the membership
    Uncomfortable seating

    Advice to ManagementAdvice

    Don't be fake

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Decent place to work...even though it's a corporation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Sales Associate in Saint George, UT
    Current Employee - Front Desk Sales Associate in Saint George, UT

    I have been working at Massage Envy full-time (less than a year)

    Pros

    Discounts on massage. Good hours. Nice boss.

    Cons

    My boss is nice enough, but hate some of the stupid corporate rules they have to abide by because it's a franchise.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. The cons outweighed the pros

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Massage Therapist in Redding, CA
    Current Employee - Certified Massage Therapist in Redding, CA

    I have been working at Massage Envy

    Pros

    Consistent work. you do your job and that's it, no office work. Generally positive atmosphere

    Cons

    Low pay. They're not upfront with how the sit pay versus massage pay works. Unless your schedule is almost full, you're basically getting minimum wage to do massage. I think they include tips in the salaries they quote that the average therapist makes there, which makes you think you're going to get more.

    Advice to ManagementAdvice

    Be more upfront and realistic with pay. Every location is a little different based on manager and owner. Where I was, the owner was too numbers and money focused and didn't really care about the therapists. The only reason I stayed as long as I did was the manager was great. She really worked with your schedule and if you were sick or hurting, she would tell you to go home and rest.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. The best place I ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist in Brookfield, WI
    Current Employee - Licensed Massage Therapist in Brookfield, WI

    I have been working at Massage Envy

    Pros

    flexible hours.....paid time off......health insurance.....401K with matching funds.....generous bonus for requests.....free massage monthly.....always busy.....great clients.....clean clinic.....great owner.....skilled massage therapists.

    Cons

    I have no complaints other then ugly uniforms for the massage therapist.....whoever picked them out probably doesn't have to wear them.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    No opinion of CEO
  8. Is a good starting job for a massage therapist to gain experience.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Massage Envy

    Pros

    The good part about working here is that you don't have to do any marketing yourself the company does all that for you and the front staff books the appointments. They are also pretty flexible with what hours you can work (I had to change some of my hours almost every semester when I was in school and they had no problem with that).

    Cons

    I do feel they change up policies to much or change them to fit certain situations (at least at this location). Also, you can see some favoritism towards some more than others.

    Advice to ManagementAdvice

    Keep things consistent and treat everybody the same. Also, if an employee gets a bad review it shouldn't be an automatic write up, you should hear out the employee to because the client may have just been having a bad day.

  9. It would have been nice to be booked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Esthetician in Albuquerque, NM
    Former Employee - Esthetician in Albuquerque, NM

    I worked at Massage Envy

    Pros

    Hourly pay, commission, product, booth, great customers

    Cons

    too much down time & gossipy .

    Advice to ManagementAdvice

    Make equal bookings for employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Great room for movement within company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Massage Therapist in Salt Lake City, UT
    Current Employee - Lead Massage Therapist in Salt Lake City, UT

    I have been working at Massage Envy full-time (more than a year)

    Pros

    Extremely busy with appointments. Zero overhead.

    Cons

    No health care benefits offered

    Advice to ManagementAdvice

    Implement health care plans to clinics

    Recommends
    Positive Outlook
    Approves of CEO
  11. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in West Chester, PA
    Former Employee - Sales Associate in West Chester, PA

    I worked at Massage Envy full-time (more than a year)

    Pros

    Received free and discounted massages. All the therapist I worked with were all very nice.

    Cons

    Zero opportunity for advancement. Your job is to sell memberships and that is the focus pretty much at all times from management.You are expected to sell at 25% of all new clients. Don't think you're here to start a "career". My franchisee used her employees, if you where not making her money she "would be going in another business direction" i.e.: fire you. You'll often see "scam" and "bad customer service" as reviews on Facebook. (look it up, it's actually funny). Paid $10 an hour and only if you sold over a certain % you got your sales bonus.

    Advice to ManagementAdvice

    Offer the ability to hire and train with-in the employees you have for advanced positions/ management/lead sales associate.

    Doesn't Recommend
    Negative Outlook

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