Massage Envy

  www.massageenvy.com
  www.massageenvy.com

Massage Envy Reviews

Updated November 26, 2014
Updated November 26, 2014
510 Reviews
2.9
510 Reviews
Rating Trends

Recommend to a friend
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Dave Crisalli
104 Ratings

Review Highlights

Pros
  • Flexible schedule at Casa Linda's location because they try to accommodate to your school schedule (in 47 reviews)

  • The only pro would be the discounted massages and discounted Murad products (in 21 reviews)


Cons
  • Since massages are back to back there is no room for error in time management (in 18 reviews)

  • no benefits, not a long-term job, low hourly rate for pay & big employee turnover rate (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Quality of Management Varies by Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wellness Specialist in Cape Coral, FL
    Former Employee - Wellness Specialist in Cape Coral, FL

    I worked at Massage Envy full-time (more than 5 years)

    Pros

    I worked for the company for nearly five and a half years, I loved making a difference in the lives of strangers who actually needed massage therapy. The ultimate corporate values brought down from corporate are something the company should be proud of, although they are not always enforced at a clinic level.

    Cons

    I have worked in three different clinics; of the three, only one Clinic Administrator/Business Manager actually cares about the company as a whole, the employees and clients. The other two CAs/BMs were too busy managing their social life and gossip that they failed to handle escalations. They were busy playing on their cell phones, computer games and reading books while at work then would contribute to underage drinking of their employees after hours. You could not go up to the next in command without being reprimanded or being treated less than favorable. Even if you do contact to this person to help resolve an issue, there is a lack of competence in every day operations from the clinic level.

    Training is a nice way of saying they feed you to the wolves. They expect employees who are paid equal, possibly slightly more than you, to train you while handling clinic operations at the same time. Management tends to understaff the desk while you are training so things get really hectic and overwhelming.

    Your schedule can and will change without much warning. Seniority does not matter on any level.

    Advice to ManagementAdvice

    If you want to stop seeing a drop in business, consider who is running your operations from a higher level than just the mediocre employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great if your just out of school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Esthetician in Pasadena, CA
    Former Employee - Esthetician in Pasadena, CA

    I worked at Massage Envy part-time (more than an year)

    Pros

    Already have client base. They train you. Your paid well.

    Cons

    Can be very slow or very busy.

    Advice to ManagementAdvice

    Management great!

    Recommends
    No opinion of CEO
  3.  

    Esthetician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Esthetician in Dallas, TX
    Current Employee - Esthetician in Dallas, TX

    I have been working at Massage Envy part-time (more than an year)

    Pros

    you work by yourself, little supervision

    Cons

    front desk can be organized, if you don't have clients you get paid 8/HR

    Advice to ManagementAdvice

    Be more organizeed

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    My experience was stressful and competitive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Massage Envy

    Pros

    Best reasons to work here are the people that you get to interact with everyday. Also the commission can be a plus to someone looking for that kind of incentive.

    Cons

    Upper management can be difficult to work with. Also the fact that most ME's are franchises means that every location will be different in their management style and how the clinic is ran.

    Advice to ManagementAdvice

    My advice to management is to gain more consistency within the franchises. Certain levels of management shouldn't be able to just make decisions how they want.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Not bad but not great either

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Esthetician in Tampa, FL
    Former Employee - Esthetician in Tampa, FL

    I worked at Massage Envy part-time (less than an year)

    Pros

    Coworkers were great to work with. Products and supplies were provided for you so you don't have to worry about bringing them in.

    Cons

    They had 6 estheticians and not enough clients to go around. There was limited back bar products in the facial rooms.

    Advice to ManagementAdvice

    Be more consistent and don't be so scared of confrontation. Don't write up employees up over trivial things.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Loved it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Massage Therapist in Louisville, KY
    Former Employee - Licensed Massage Therapist in Louisville, KY

    I worked at Massage Envy part-time (more than an year)

    Pros

    So many great people and clients! I miss working here but I moved to a place where there aren't any near by

    Cons

    It doesnt pay as much as I would have liked. Some clients are really bad tippers but usually if you are upbeat you won't have to worry about that

    Advice to ManagementAdvice

    More bonuses

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Depends on the owner/management of the individual location - can be a good start for beginning bodyworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Massage Therapist in Boulder, CO
    Former Employee - Licensed Massage Therapist in Boulder, CO

    I worked at Massage Envy full-time (more than an year)

    Pros

    -Work is generally consistent
    -If you are new, you will get lots of hands on time
    -Tax benefits of being an employee
    -You don't take your work home (as opposed to owning your own practice), once you leave for the day you are done
    -I made some good friends

    Cons

    -Pay is low
    -Time between sessions is short
    -Not really sustainable for a long term career, in my opinion
    -No upward mobility
    -Sales pressure
    -Saying "no" to clients can be difficult due to the culture of the business. For example, if a client comes in with some kind of contagious condition it is hard to handle the situation delicately. There are tons of people around, so there isn't a lot of privacy in the halls and waiting area. I also felt unsafe turning a client away in those circumstances because I was worried it would threaten my job.
    -No medical benefits

    Advice to ManagementAdvice

    This one is tricky. The business model is based on high volume with relatively low earnings per session. I would say pay your therapists more, but the business model can't support that.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Very Stressful, but enjoyable as well...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Massage Envy

    Pros

    Friendly coworkers and owner, pay is ok, some of the clients are very rewarding to deal with. The job is very easy to catch on to

    Cons

    Some customers are very unruly, standing up for 7+ hours is very tiring, the rules are not enforced with ALL employees

    Advice to ManagementAdvice

    Your management should consist of people who actually like the company

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    It was a great learning and rewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paramedical Esthetician in Royal Palm Beach, FL
    Former Employee - Paramedical Esthetician in Royal Palm Beach, FL

    I worked at Massage Envy full-time (more than 3 years)

    Pros

    It is a great job to start out with when you're a massage therapist and esthetician

    Cons

    The Royal Palm Beach and Wellington, Fl locations had a change in mangement that affected the whole environment of the company

    Advice to ManagementAdvice

    Change the new manager at both locations i mentioned earlier

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist in Buckhead, GA
    Current Employee - Licensed Massage Therapist in Buckhead, GA

    I have been working at Massage Envy full-time (more than 3 years)

    Pros

    You will be busy and receive great tips.

    Cons

    High turnover of front desk. In one year I've seen atleast 12 different front desk employees

    Advice to ManagementAdvice

    Listen to employees

    Recommends
    Positive Outlook
    Approves of CEO

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