Massage Envy Reviews

Pros

Lots of clients to fill appointments.
Regular Clientel
Flexible schedules
Awesome coworkers
Great place to start or work for supplemental income
Able to do trades whenever we want

Cons

No benes, sick pay , pto
no opportunities for advancement.
high turnover, burnout
Pay for massages

Pros

The people that work here are nice. The background of the therapists brings a calming, holistic element to working at massage envy. It was an easy way to make an extra $150 dollars a week.

Cons

There is no growth opportunity. From the inside it seemed like the asst. Managers who were making $10 per hour did all of the work for the manager that was making more then double that. There are so many rules to follow and scripts to memorize. With everything I was expected to do (which seemed like everything!) I was not appreciated and often deceived.

Advice to Senior Management

If you increase pay you will get better employees and have less turnover. Management should lead by example! It's hard to respect someone you watch texting all day, and then your left with their three page long to do list with all of their passwords bc your not authorized to be handling the things they've assigned you!

Pros

fun people to work with.
mellow atmosphere - not loud.
booking appointments and phone calls are easy.
some commission.
online scheduling - easy to take time off if you need to.

Cons

no room for growth - if you are sales associate, you can only move up to a key holder.
their training program is a bore, some employees never get moved to commission scale.
have to meet sales quota - punishment or fired if you don't.
rude customers - some take the introductory price for granted, not satisfied or want money back.
(not sure if this is all over the US) but in arizona, they make you take an extra class on your own time to learn "how to sell"...waste. of. time.
ugly oversized polo shirts

Advice to Senior Management

it'd be nice to see them listen to sales associates more. in front of customers, management tends to overrule and belittle sales associates, making them look bad in front of clients.

Pros

Other employees were more helpful and caring than my supervisors.

Cons

No assistance, degrading, no positivity, lies, bad pay, didn't have the resources/supplies to do my job most of the time after I would talk with my supervisors over and over, no help with major problems happening unless they involved them, treated like a little kid, ended up having to buy most of my own supplies since they ignored me, I'd be told to do something so I'd do it and they wouldn't even check to see and just automatically come and accuse me of not doing it, etc.

Advice to Senior Management

Pay attention to the real issues that are happening and need dealt with, stop being so negative all the time to your employees and maybe they won't all quit, show some positivity to your employees and not just fake it to the clients, be helpful, etc.

Pros

Very high quality equipment (motorized tables that are heated, good sheets and blankets)
Easy to gain regulars
Most of my tips were around $20 for a 50 min massage
Computer in the break room that lets you know when you client has arrived and lays out your schedule.
Loved my clients!

Cons

The owners of the one where I worked knew nothing about massage, they were rude and they pushed me to massage clients that made me uncomfortable.
No one was ever promoted in the year I worked for them.
Bad pay, only paid $15 per massage or if you don't book enough you only make $7.25 and I didn't go to school for massage to make minim wage!
They offer NO benefits.
The receptionist is pretty much your boss.
I was yelled at for over 20 Min's by the owners wife because the tag on my sheet was on the wrong side and another time I was yelled at in front of clients because I walked into the building on my cell phone (I was an hour early) and I was never told that I wasn't allowed to be on my cell before I started my shift.

But I will say, all Massage Envy's have different owners for the most part and most if not all of the issues I have are due to the owners of the ME, in Hillard Ohio

Advice to Senior Management

Treat you therapist with more respect they are the reason you make money and NEVER push a client on a therapist if they are not comfortable working on them.

Pros

Working for Massage Envy is average. Overall business culture and environment is dependable on each clinic and reflects the personalities of the business owners which can be positive or negative Not a bad place to be to start off your career.

Cons

Compensation is slightly below par and is strictly based on sales and performance. Business culture can be hard depending on the individual owner and how they treat/manage employees. Advancement may be difficult as well depending on how the owners want to expand

Advice to Senior Management

For owners pay attention to the current employees and their feedback rather than just focusing on newer employees and keeping them satisfied. More organized with goal setting, determine clinic weaknesses but don't forget to acknowledge accomplishments

Pros

They will hire you right out of school.

Cons

One feels like a cog in the wheel with little appreciation and recognition for individuals performance and concerns. Depends who the owners are if your concerns will be addressed. In my case-my concern about not getting my tips that were left at the front desk were NEVER addressed and simply dismissed as unimportant. Also depends on the front desk employees- beware of them taking tips!!!

Advice to Senior Management

Address ALL concerns from employees, don't take their work for granted. Show appreciation for hard work, as well as pointing out things that need more work. MAKE SURE employees get their tips by installing tip places in work rooms for cash tips instead of having other employees handle cash.

Pros

You are able to work with many types of people
Fast paced
Fun co-workers
Decent pay

Cons

The only complaint I have is that there is really no place for me to go from here. As a franchise, once you're a manager, you have hit the top of the ladder with no room to grow.

Pros

Free monthly massages or facials.

Cons

Low pay and expected membership sales.

Advice to Senior Management

Treat all employees fairly. Create an environment of positivity. Reward hard work. Change the high school clique behavior.

Pros

Minimal responsibility, experience for resume, keeps you strong while searching for a decent massage job or building private practice.

Cons

Zero respect, insulting pay, poor managment, benefits offered but astronomically unaffordable

Advice to Senior Management

Treat therapists like human beings. Show them at least equal respect compared with FDAs. Commission on memberships sold should be split at least 50/50 as opposed to 25/75-without your therapists youd have nothing to sell! Promote based on equal opportunity and job performance as opposed to blatent nepotism. I recommend a complete replacement of all management figures.