Massage Envy

  www.massageenvy.com
  www.massageenvy.com
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Massage Envy Reviews

Updated September 26, 2014
Updated September 26, 2014
455 Reviews
2.9
455 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dave Crisalli
84 Ratings

Review Highlights

Pros
  • Flexible schedule at Casa Linda's location because they try to accommodate to your school schedule (in 44 reviews)

  • Great co-workers, steady clients, offered decent health benefits (in 10 reviews)


Cons
  • Since massages are back to back there is no room for error in time management (in 18 reviews)

  • no benefits, not a long-term job, low hourly rate for pay & big employee turnover rate (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    I love my job and the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Louisville, KY
    Current Employee - Sales Associate in Louisville, KY

    I have been working at Massage Envy full-time for more than a year

    Pros

    Commission, Meeting friendly clients, Free massages, Working with cool people, and overall good owners.

    Cons

    Working with people who were family to each other. They sometimes were very selfish in the things that they did and often didn't take responsibility for SA's quitting. They always would blame it on the person who quit but never changed or looked into WHY our turn over rates were so high. Giving credit where credit is do, and have more management opportunities so that tasks can be, delegated and people won't be over whelmed.

    Advice to ManagementAdvice

    Be fair, don't hire family if it's going to cloud your judgment.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company for a massage therapist starting out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Massage Therapist  in  Cleveland, OH
    Former Employee - Massage Therapist in Cleveland, OH

    I worked at Massage Envy full-time for more than 3 years

    Pros

    i feel that this is a company for a new therapist. You get great learning experience.

    Cons

    The pay is not enough for how much work you do. Little room for advancement.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Massage Envy full-time for more than a year

    Pros

    Free monthly massage (really just a free membership), solid networking possibilities, good sales experience

    Cons

    They treat low-waged, part timers like salaried full-timers but not in a productive way. The reliance on their sales 'script' is absurd and it's no wonder how those that deviate from it with their personalities get the most commission. No real benefits.

    Advice to ManagementAdvice

    Tough because each branch is a franchise, but cut out the micro managing. Let your workers work, give them the resources they need to succeed. There's not enough of this at all. Only restrictions, which is not good in a business that relies almost solely on customer interactions pertaining to their wellness

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  5.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Massage Envy full-time for less than a year

    Pros

    Managers are very nice and help you to learn. The atmosphere is relaxing and you get massages at a discounted price for being an employee! Was hired right away so that was a plus as well.

    Cons

    Pay is low starting out. Had to travel for training but you do get paid for travel and training.

    Advice to ManagementAdvice

    Make starting pay high to keep from high turn over.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Its great as a part time job when going to college for a year or two but consider leaving after for something better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Sales Associate  in  Dallas, TX
    Former Employee - Front Desk Sales Associate in Dallas, TX

    I worked at Massage Envy part-time for more than 3 years

    Pros

    Pros:
    Co-Worker
    Relaxing-sometimes
    Fun-sometimes
    Flexible schedule at Casa Linda's location because they try to accommodate to your school schedule.
    Owners-sometimes they can be nice (they treat you better than other locations)
    At Casa Linda we don't have a high turnover rate in Sales Associate position versus other clinics

    Cons

    Cons:
    Pay
    Management-sometimes
    Cameras-just makes me feel uncomfortable being recorded, its because i'm camera shy
    Rude Clients-sometimes
    The random charges
    Stressful at times

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great work environment !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Massage Therapist  in  Orland Park, IL
    Former Employee - Licensed Massage Therapist in Orland Park, IL

    I worked at Massage Envy part-time for less than a year

    Pros

    If you have a good guest service rep your work experience is great. They are the ones that can make or break you.

    Cons

    No pay when you're not working.

    Advice to ManagementAdvice

    Offer a more competitive salary.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Busy location so good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Massage Therapist  in  Pasadena, CA
    Current Employee - Certified Massage Therapist in Pasadena, CA

    I have been working at Massage Envy part-time for more than a year

    Pros

    Busy location so commission + tips decent, management good and excellent massage therapist co-workers!

    Cons

    only commission based and you will never see an hourly rate because it is which ever is higher. no paid vacations or benefits! The font desk messes up a lot and they don't try hard to sell the memberships which reflects back on the therapists and also messes with any extra bonuses we would get.

    Advice to ManagementAdvice

    More benefits would be great such as any paid vacations. Get the front desk more motivates to sell memberships.

    Recommends
    Positive Outlook
  9.  

    Front desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Massage Envy

    Pros

    Friendly, great atmosphere with opportunity to get bonuses and interact with great people. Very relaxing feel with fun employees. Good hours that are flexible

    Cons

    Low pay for the amount of work you do, but commission helps make up for it.

    Advice to ManagementAdvice

    Higher pay

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    A good place to develop steady clientele as an esthetician.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Esthetician  in  Sacramento, CA
    Current Employee - Esthetician in Sacramento, CA

    I have been working at Massage Envy full-time for more than 3 years

    Pros

    Great clients and a great place to learn about the industry.

    Cons

    No promotions. Only evaluations for raise every 6 months.

    Advice to ManagementAdvice

    Management is great

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Small Business Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Manager  in  Glendale, CA
    Former Employee - Business Manager in Glendale, CA

    I worked at Massage Envy full-time for less than a year

    Pros

    Wonderful, professional staff working in a clean proactive environment. Membership driven business within a fast growing franchise environment. Highly competitive commission environment.

    Cons

    Immediate expectation on performance. All training is self initiated with limited informational resources. Financial decisions remain at owner level. No standard training or review practices.

    Doesn't Recommend
    No opinion of CEO

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