MasterCard
3.6 of 5 255 reviews
www.mastercard.com Purchase, NY 5000+ Employees

MasterCard Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.6 255 reviews

                             

88% Approve of the CEO

MasterCard President and CEO Ajay Banga

Ajay Banga

(162 ratings)

75% of employees recommend this company to a friend
255 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "The company also has a great culture and most of its employees try to have a good work-life balance"
    in 36 reviews
  • "Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy""
    in 18 reviews
Cons:
  • "MasterCard HR tries to promote work/life balance"
    in 8 reviews
  • "Overloaded with processes and middle management"
    in 8 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    Expected to work an enormous amount

    Leader (Current Employee)
    Purchase, NY

    ProsGreat business model, can't help but make money.

    ConsYou're expected to work like an animal and raises are 1 or 2 percent.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    fired up about changing culture. dinosaurs slowing down progress.

    Anonymous Employee (Current Employee)
    Saint Louis, MO

    Prosinnovation creates an environment of continuous learning

    Consit's time for a changing of the guard - too many SBLs and Group Heads have been around for way too long.
    The Stl office is in need of a fresh, new, faster, less bureaucratic approach to innovation.
    On board super sharp contractors, and then allow them to leave after imparting valuable knowledge and experience after 3yrs, instead of converting to an employee.
    Promotion process is not transparent. Promotions seem to depend on who you know, and who they know, instead of quality of work.

    Advice to Senior ManagementIf aspire to cultivate an innovative culture the dinosaurs in management need to step aside.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Good company to work for

    Business Leader (Current Employee)
    Purchase, NY

    ProsThe people are very nice, and there is not a lot of back stabbing or competition.

    The pay is good, and the bonuses are fairly consistent. The business model is built on solid footing. The company is a strong, stable performer and not likely to go anywhere.

    The suburban location is convenient if you're not in the city, and the company bends over backwards to make the reverse commute easy. There are even buses that go to and from the two nearest train stations in the morning and evening.

    Ajay (CEO) has made some good improvements to the culture, but change is slow and unsteady.

    ConsThe company still has a problem doing anything without a "consensus." The company claims to be "results oriented," but performance reviews still focus on process. (How you do things, not whether you get things done).

    In the law department, HR puts every lawyer in the same bucket (commercial, litigators, IP) and that means some lawyers are over paid and others are under paid. It's great if you're on one end, miserable on the other.

    Promotions are a mystery. People who are universally seen (by their peers) as manipulative or lightweight usually get promoted. Many with a long list of accomplishments and the respect of their peers are stuck at entry-level for years.

    The mystery around promotions and not discriminating between types of lawyers chases a lot of the high performing talent away.

    Communication is broken. What we do hear is usually gibberish. We won't hear of a promotion, a lateral move or a departure until weeks later if ever. The usual reason, "management didn't want people to get jealous or nervous" makes everyone think management is ashamed of what they did or they are hiding something.

    Advice to Senior ManagementTreat your employees like adults and get rid of anyone who can't be treated like an adult.

    We understand belt-tightening is necessary, but it should be equal. It's harder to grin and bear it when you are starving for resources but some groups are always adding more.

    If you don't get rid of under performers, especially at the top, the people who can produce will leave on their own.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    1 person found this helpful  

    Love working here!

    Anonymous Employee (Current Employee)
    O'Fallon, MO

    ProsAwesome team and a very casual and open working style

    ConsOffshore model with means having several positions being filled by SOWs

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Great Company, Poor Mgmt

    Business Leader (Former Employee)
    Purchase, NY

    Pros- Great CEO who pushes people out of their comfort zone and challenges the status quo
    - Good pay, along with good benefits
    - Slowly changing the way the company is operating by becoming more technology driven. Huge plus.
    - Focus on innovation, youth, and a multigenerational workforce
    - Culture is significantly improving by being more transparent

    Cons- There are too many people there resistant to change
    - A strong network of people who've been there 15+ years
    - Takes forever to get something basic done; no one wants to take accountability or ownership of anything

    Advice to Senior ManagementPlease LISTEN to what the CEO has to say. If you can't do the job, step down and let someone more capable do it OR if you don't want to, tap into fresh perspective and not your network who've been there 15+ years. Change cannot happen this way. Look forward to seeing MasterCard achieving great things in the future!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    15+ years at MasterCard and its been a great journey

    Anonymous Employee (Current Employee)

    ProsPayments industry leader, innovative organization

    ConsCannot think of any at this time

    Advice to Senior ManagementContinue to reduce the bureaucracy

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    OK.. growth paths are not based on skills

    Senior Software Engineer (Former Employee)
    Saint Louis, MO

    Prosgreat technology, fast pace and some great leaders.

    Conswhile some great ppl are in leadership or moved forward recently some are big surprise.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Good First Start

    NOC Technician (Former Employee)
    Kansas City, MO

    ProsDecent Pay
    Close to Home
    Gave me a start in IT

    ConsManagement didn't know about Job duties.
    Work Environment was Dark and old.
    I call it the place where IT workers go to die
    Very old workplace and median age is quite a bit older.

    Advice to Senior ManagementUpdate you work environment
    Need a training program. Not Tribal knowledge only.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    impressive corporate leadership; questionable operations leadership

    Anonymous Employee (Former Employee)

    ProsStrong CEO leadership, great focus on diversity, decent personal development opportunities, good pay,

    Consoperations leadership has been around too long - fresh approach is needed; intense margin focus drives a somewhat "sweat shop" environment

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Hungry to innovate and win in the payments globally

    Business Leader (Current Employee)
    Purchase, NY

    ProsGreat people.
    Focus and investment in innovation and merging payments.
    Great brand and the opportunity to be the center of a broad industry working with startups, merchants, and banks.

    ConsBig company culture and politics - but Ajay Banga the current CEO is pushing hard to change this
    Average age skews older, but again, there is a big drive to balance that

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for MasterCard? Contribute to the Community!

MasterCard Videos

Loading...

MasterCard – Why Work for Us?

NOT JUST SHAPING THE FUTURE. CHANGING IT. Here at MasterCard, we work at the heart of commerce. While our people around the world may be engaged in any number of interesting and exciting projects at any given time, we… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at MasterCard reviews and ratings — including employee satisfaction and approval rating for MasterCard CEO Ajay Banga. All 255 reviews posted anonymously by MasterCard employees.