MasterCard Reviews

Updated August 31, 2015
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3.0
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MasterCard President and CEO Ajay Banga
Ajay Banga
68 Ratings

Pros
  • It also offers a good work-life balance (in 45 reviews)

  • The company has very good benefits (in 21 reviews)

Cons
  • Can be challenging from a work / life balance perspective (in 12 reviews)

  • You will notice that some of the senior management don't really care aout their people (in 11 reviews)

More Pros and Cons

112 Employee Reviews

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  1. System Support Engineer

    Former Employee - Systems Support Engineer in O'Fallon, MO
    Former Employee - Systems Support Engineer in O'Fallon, MO

    I worked at MasterCard (More than 8 years)

    Pros

    Great benefits, able to telecommute

    Cons

    Upper management not aware of actual needs in departments to complete goals.

    Advice to Management

    Do not outsource jobs


  2. Helpful (2)

    A little too much office politics

    Former Employee - Anonymous Employee in Westport, CT
    Former Employee - Anonymous Employee in Westport, CT

    I worked at MasterCard (More than 10 years)

    Pros

    1) Drive to be innovative 2) Decent work/life balance 3) Some of the top management is good 4) Facilities are good, IT department is fairly responsive

    Cons

    1) Too much office politics and still too much bureaucracy 2) Still too much focus on doing something that gets attention as opposed to doing something effective, even if it isn't showy

    Advice to Management

    Unleash creativity and minimize bureaucracy and strive to keep out the bullshitters; focus on innovative payment products


  3. Helpful (4)

    Company going through identity crisis, morale is low

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at MasterCard full-time (More than 3 years)

    Pros

    -Truly globally integrated -Some very talented colleagues, unfortunately many have left or been restructured out -Technology -St Louis brains, plus Finance and Legal partners are brilliant

    Cons

    -Senior Leaders out of touch with staff under SBL level -Priceless concept gone off the rails and often not making sense, too many discounted offers that are not in fact priceless on any level. Marketing is weak, don't know what they are doing. -Performance review process is useless, does not factor in to decisions around promotions, raises, career progression.

    Advice to Management

    Get rid of performance reviews


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  5. Helpful (8)

    Culture change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Associate Managing Consultant in O Fallon, MO
    Current Employee - Associate Managing Consultant in O Fallon, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MasterCard full-time (More than 5 years)

    Pros

    Money Vacation (starting with 31 days) Benefits

    Cons

    competitive, combative culture Competent people are let go because they challenge poor managers. Incompetent people are kept because they are easy to manage.

    Advice to Management

    do your best to keep a collaborative environment


  6. Helpful (1)

    Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Good benefits, health insurance, 401k contribution from employer. Management hierarchy is good

    Cons

    Poor documentation and knowledge sharing


  7. Helpful (3)

    MasterCard IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at MasterCard full-time

    Pros

    Flexible schedules available for most people. Good pay and benefits at higher-level positions. Reasonably family-friendly if you push it. There are some very smart people there.

    Cons

    They will work you as hard as you let them. Processes are constantly changing and rarely documented. Outsourced service providers have spotty quality. Heavy politics and poor planning are the rule, not the exception.

    Advice to Management

    Foster greater communication and teamwork. Responsibilities are split across many different groups and it often requires escalations to management to get people to work together.


  8. Helpful (3)

    Sr Product Support Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in O'Fallon, MO
    Current Employee - Anonymous Employee in O'Fallon, MO
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at MasterCard full-time (More than 10 years)

    Pros

    Relaxed, nice facility, easy access even from far away.

    Cons

    Work life balance not good


  9. Helpful (4)

    Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MasterCard full-time

    Pros

    Great benefits Good place to learn, especially if tech/payments is where you want to be Stable platform Opportunity to move between departments Good work/life balance

    Cons

    Company is still stuck in old school culture despite management's best efforts Growth and progression is based on tenure and not merit Middle management wants you where you are and does not want to let you grow. Very few good managers/leaders to work for. Unfortunately many blockers

    Advice to Management

    Live up to promises made during hiring.


  10. Great Benefits and Great Global Results

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in San Carlos, CA
    Former Employee - Business Leader in San Carlos, CA
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits to general employee population. Best 401K I have ever participated in. The global nature of the business is exciting and interesting.

    Cons

    The old boys club guard is hard to shake... they continue to promote people without full posting of opportunities. People are moved to California from NY to work with VC's with little to no background of working with them prior..... difficult position for them to be dropped into. Not competitive salary wise to the bay area engineering culture

    Advice to Management

    get your comp competitive to the environment and do not use the national scale. Engineers also need to be interested in working on exciting things.


  11. Helpful (3)

    Great people, but management neither recognizes nor cares

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MasterCard (More than 3 years)

    Pros

    Great people, and great pay and great benefits

    Cons

    Management - cliquish, old school, was great at making promises but never fulfilled on them, lack of leadership, general corporate cogs in a wheel, and low morale.

    Advice to Management

    Learn to recognize when you have great talent and learn what it means to keep them. The millennials that are coming into the workforce will not stay at a company that refuses or is fearful of change. Without this acceptance and learning, the culture at the Card will always remain "my grandfather's brand".



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