MasterCard

  www.mastercard.com
Work in HR? Unlock Free Profile

MasterCard Reviews

Updated August 19, 2014
Updated August 19, 2014
276 Reviews

3.8
276 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
180 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 39 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 19 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 9 reviews)

  • There is a barrier with middle management - the top is visible and engaged but info stops in the middle (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Depressing Place of Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  O'Fallon, MO
    Former Employee - Business Analyst in O'Fallon, MO

    I worked at MasterCard as a contractor for more than 3 years

    Pros

    There are plenty of pros if you are a "green badge" employee, like good pay, benefits, modern facilities, and team outings. These only applies to a minority of the staff as most people are "red badge" contractors.

    Cons

    "Red badge" contractors make up the bulk of the workforce, and they are treated horribly. During the recession, MasterCard forced annual 10+% pay cuts on consultants. Converting from contractor to employee is extraordinarily difficult.

    Doesn't Recommend
    No opinion of CEO
  2. 6 people found this helpful  

    There is no company that treats its employees worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader  in  Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time for more than 8 years

    Pros

    Great brand, good to have on your resume

    Cons

    I have been with this company for years. This company changed from the best place to work at to the worse place within last 10 years, especially withing last 3 years.

    Facts about working environment:
    1. "Clear desk policy" You supposed to lock all of your papers in drawers before you leave. If you leave something on the table that you get warning, after 3 warnings your are fired
    2. Health insurance is very expensive with very low coverage and huge deductible that you need to pay before anything will be covered. Company covers only 50% of price vs 70-80% as other companies do.
    3. There is no free coffee/tea stations in main building. If you need a drink you had to buy from the stations that sell drinks.
    4. Cafeteria is very expensive and you can only use MasterCard to purchase anything, no cash or other cards accepted. Guests or interviewed people who come for the entire day often are unable to eat.
    5. Business attire policy. If you want to wear jeans on Fridays, than you have to pay $40 for a month ( 4 -5 Fridays).
    6. Company no more has any holiday’s parties, including Christmas because it is expensive.
    7. All printers said on double side printing in b/w. Its very annoying to change setting each time toy need to have one side printing.
    8. Everybody needs to work in the office regardless of weather conditions. HR send out a letter saying that if you want to stay at work while bad snowfall that you have to take a day off.
    9. You cannot buy any expansive office supplies or working tools because everything should be cheap. If you really need something, you should buy it yourself.
    10. There is a company gym facilities, you have to pay $25 a month.
    11. Lost badge- $25
    11. Everybody works on old heavy Dell computers.
    12. There are very strict subordination policies in terms of what you can do and cannot depending on your level

    Recently MC moved all US employees in a different building across the street.
    Half of the floor is now occupied while another half is under heavy construction. People who sit next to construction should every day smell dust, chemicals and work while hearing drilling, sawing and screwing. People complained about working conditions, health issuers and destructive noise.
    No HR or higher management tried to resolve the issue. None of the top managers sit next to construction at this moment.

    Advice to ManagementAdvice

    Ask MC President Ajay Banga to sit next to construction area.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    It was a great brand but wasn't great for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager  in  London, England (UK)
    Former Employee - Relationship Manager in London, England (UK)

    I worked at MasterCard full-time for more than a year

    Pros

    Great Brand global reach, lots of international scope

    Cons

    Things changing very fast that you have to keep up!

    Advice to ManagementAdvice

    Look at training and development plans from day one.

    Doesn't Recommend
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Stagnant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  O'Fallon, MO
    Current Employee - Business Analyst in O'Fallon, MO

    I have been working at MasterCard full-time for more than a year

    Pros

    Company is well positioned to succeed in the future. Good branding and well known.

    Cons

    Compensation is below other firms in the financial services field. Not a lot of opportunity to move up or get promoted. Most of middle management are fairly old and unambitious who are content doing the minimum amount of work required to keep their 9-5 job. Management's attempt to make the workplace more "fun" and lively" is adding a pool table that almost no one uses. Many of the younger and more creative employees seem to be snatched up by competitors such as Visa.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    business analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Saint Louis, MO
    Former Employee - Business Analyst in Saint Louis, MO

    I worked at MasterCard as a contractor

    Pros

    nice people, work life balance, lots of various aspects to be familiar with but no real learning .

    Cons

    hell lot of crappy work and they fire you with no notice.

    Advice to ManagementAdvice

    worst experience in term of work culture and ethics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Management direction over the last year is drastically declining the morale and fairness of work given by employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Pros

    Benefits, location, friendly co-workers and occasional ability to work from home

    Cons

    Senior and Business Leader Management - worse seen
    Disrespectful to employees
    Not enough recognition when giving 150% instead blame employees for things even when not in the employees control and continue to expect even more from them
    No matter how hard you work, not rewarded for it
    Management does not take ownership of company problems but rather pushes off on to the employees
    Management treats people like dictatorship with no partnership
    Once in, give up any further financial growth - raises are next to 0 compared to what the companies earnings.

    Advice to ManagementAdvice

    Need to start taking in to consideration your employees and their value to getting the company their earnings instead of pushing the problems on to them, not rewarding them and not respecting them. After all they are what got the company the earnings to begin with and the employees are following the direction of the management team.

    Doesn't Recommend
    Disapproves of CEO
  8. 3 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at MasterCard

    Pros

    Fair salary
    Well known company and brand
    Profitable company, but at a cost

    Cons

    Heavy outsourcing
    Prefer mediocrity at cheaper cost
    Decline in benefits since going public on the stock market
    Very conservative with innovation
    For a small company, the bureaucracy of a very large company

    Advice to ManagementAdvice

    Lose the over-accounting that prevents innovation due to unrealistic goals that force tracking to estimates instead of tracking to realistic numbers.

    Still very much a buddy system in management, tough job market plus fewer opportunities in the St. Louis, MO market tend to breed favoritism

    Doesn't Recommend
    No opinion of CEO
  9.  

    Lack of leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Software Engineer  in  Saint Louis, MO
    Former Employee - Associate Software Engineer in Saint Louis, MO

    I worked at MasterCard full-time for less than a year

    Pros

    I was a contractor for an associate software engineer position for $25/hr. I was paid on time. You work a lot more than you are paid for, but it is very nice to work with such a large organization. It is a big place. I am sure there are some good teams there.

    Cons

    The details of the job were hidden behind senior employee's egos. I was constantly reminded that I was a contractor and not an employee. There was an enormous lack of communication. I was constantly being cussed at and berated. I guess management was constantly overworked. There was a lot of negative gossip initiated by management. Obviously, you work hard and feel good about your work and are let down when after looking people in the eye day in and day out and dealing with a lot of nonsense you receive a call from a contract representative you've met once saying you are no longer employed. A lot of micromanagement.

    Advice to ManagementAdvice

    Don't feel threatened when you are looked in the eye and spoken to. If something was not done to your satisfaction, communicate it or provide criticism/feedback.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Uncomfortable and hostile at the lower to middle management level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time for more than a year

    Pros

    Hiring new and younger employees while maintaining existing generations which provides a broad spectrum of existing experience and new ideas. Benefits are still reasonable and there is a matching 401k which starts vesting in the first year. Senior management is absolutely moving in the right direction.

    Cons

    Old school hostility still exists in pockets. Attempts are being made to clean up unacceptable behavior but it's like moving a battleship.

    Advice to ManagementAdvice

    Train your management team and have HR proactively involved. When your overall management score is ranked below a 6 on a scale of 1 - 10 specific intervention would be useful.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Loved the work - but no life balance in the data warehouse!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Warehouse Analyst  in  Saint Louis, MO
    Former Employee - Data Warehouse Analyst in Saint Louis, MO

    I worked at MasterCard full-time for more than 3 years

    Pros

    Great co workers, nice environment, meaningful work. Good benefits!

    Cons

    To advance - you really have to be part of the "in crowd". Once a part of the in crowd - standard HR rules do not apply. Many managers do not have management experience and policies are not applied fairly. Friends are given good assignments and allowed to "work" from home on Fridays. Several managers are known throughout the co to have unreal expectations of their reports and are more focused on their own advancement than supporting the team. Routine 60 - 70 hour weeks are standard under some managers. Complaints to HR go unresolved.

    Advice to ManagementAdvice

    Truly review management practices.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for MasterCard? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.