MasterCard
3.6 of 5 257 reviews
www.mastercard.com Purchase, NY 5000+ Employees

MasterCard Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.6 257 reviews

                             

88% Approve of the CEO

MasterCard President and CEO Ajay Banga

Ajay Banga

(164 ratings)

76% of employees recommend this company to a friend
257 Employee Reviews
in

Review Highlights

Pros:
  • "The company also has a great culture and most of its employees try to have a good work-life balance"
    in 36 reviews
  • "Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy""
    in 18 reviews
Cons:
  • "MasterCard HR tries to promote work/life balance"
    in 8 reviews
  • "Overloaded with processes and middle management"
    in 8 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    4 people found this helpful  

    There is no company that treats its employees worse

    Business Leader (Current Employee)
    Purchase, NY

    ProsGreat brand, good to have on your resume

    ConsI have been with this company for years. This company changed from the best place to work at to the worse place within last 10 years, especially withing last 3 years.

    Facts about working environment:
    1. "Clear desk policy" You supposed to lock all of your papers in drawers before you leave. If you leave something on the table that you get warning, after 3 warnings your are fired
    2. Health insurance is very expensive with very low coverage and huge deductible that you need to pay before anything will be covered. Company covers only 50% of price vs 70-80% as other companies do.
    3. There is no free coffee/tea stations in main building. If you need a drink you had to buy from the stations that sell drinks.
    4. Cafeteria is very expensive and you can only use MasterCard to purchase anything, no cash or other cards accepted. Guests or interviewed people who come for the entire day often are unable to eat.
    5. Business attire policy. If you want to wear jeans on Fridays, than you have to pay $40 for a month ( 4 -5 Fridays).
    6. Company no more has any holiday’s parties, including Christmas because it is expensive.
    7. All printers said on double side printing in b/w. Its very annoying to change setting each time toy need to have one side printing.
    8. Everybody needs to work in the office regardless of weather conditions. HR send out a letter saying that if you want to stay at work while bad snowfall that you have to take a day off.
    9. You cannot buy any expansive office supplies or working tools because everything should be cheap. If you really need something, you should buy it yourself.
    10. There is a company gym facilities, you have to pay $25 a month.
    11. Lost badge- $25
    11. Everybody works on old heavy Dell computers.
    12. There are very strict subordination policies in terms of what you can do and cannot depending on your level

    Recently MC moved all US employees in a different building across the street.
    Half of the floor is now occupied while another half is under heavy construction. People who sit next to construction should every day smell dust, chemicals and work while hearing drilling, sawing and screwing. People complained about working conditions, health issuers and destructive noise.
    No HR or higher management tried to resolve the issue. None of the top managers sit next to construction at this moment.

    Advice to Senior ManagementAsk MC President Ajay Banga to sit next to construction area.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    It was a great brand but wasn't great for me

    Relationship Manager (Former Employee)
    London, England (UK)

    ProsGreat Brand global reach, lots of international scope

    ConsThings changing very fast that you have to keep up!

    Advice to Senior ManagementLook at training and development plans from day one.

    No, I would not recommend this company to a friend

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    Stagnant

    Business Analyst (Current Employee)
    O'Fallon, MO

    ProsCompany is well positioned to succeed in the future. Good branding and well known.

    ConsCompensation is below other firms in the financial services field. Not a lot of opportunity to move up or get promoted. Most of middle management are fairly old and unambitious who are content doing the minimum amount of work required to keep their 9-5 job. Management's attempt to make the workplace more "fun" and lively" is adding a pool table that almost no one uses. Many of the younger and more creative employees seem to be snatched up by competitors such as Visa.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    business analyst

    Business Analyst (Former Employee)
    Saint Louis, MO

    Prosnice people, work life balance, lots of various aspects to be familiar with but no real learning .

    Conshell lot of crappy work and they fire you with no notice.

    Advice to Senior Managementworst experience in term of work culture and ethics.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
           
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    Management direction over the last year is drastically declining the morale and fairness of work given by employees

    Anonymous Employee (Current Employee)

    ProsBenefits, location, friendly co-workers and occasional ability to work from home

    ConsSenior and Business Leader Management - worse seen
    Disrespectful to employees
    Not enough recognition when giving 150% instead blame employees for things even when not in the employees control and continue to expect even more from them
    No matter how hard you work, not rewarded for it
    Management does not take ownership of company problems but rather pushes off on to the employees
    Management treats people like dictatorship with no partnership
    Once in, give up any further financial growth - raises are next to 0 compared to what the companies earnings.

    Advice to Senior ManagementNeed to start taking in to consideration your employees and their value to getting the company their earnings instead of pushing the problems on to them, not rewarding them and not respecting them. After all they are what got the company the earnings to begin with and the employees are following the direction of the management team.

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

    2 people found this helpful  

    Stay Away

    (Current Employee)
    Saint Louis, MO

    ProsFair salary
    Well known company and brand
    Profitable company, but at a cost

    ConsHeavy outsourcing
    Prefer mediocrity at cheaper cost
    Decline in benefits since going public on the stock market
    Very conservative with innovation
    For a small company, the bureaucracy of a very large company

    Advice to Senior ManagementLose the over-accounting that prevents innovation due to unrealistic goals that force tracking to estimates instead of tracking to realistic numbers.

    Still very much a buddy system in management, tough job market plus fewer opportunities in the St. Louis, MO market tend to breed favoritism

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Political powerhouse - HR corruption.

    Anonymous Employee (Former Employee)
    Purchase, NY

    ProsDepending on who you work for, this can be a great experience. Ajay Banga changed the place for the most part so now it's more innovative and people are more hardworking.

    ConsThere is tremendous corruption in HR. A few people have been there too long and have way too much power. Way too many layers, VPs are a dime a dozen.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Stable company but that's it

    Business Leader (Current Employee)
    Purchase, NY

    ProsStable company, they will be around for a while and are profitable.

    ConsCompensation is below average, and opportunities for advancement are few and far between.

    Advice to Senior ManagementProvide actual incentives for lateral moves (saying that you are getting new skills doesn't work when the hiring managers are not willing to hire someone without years of experience doing everything in the job description) and stop telling hiring managers to only hire externally.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    Uncompetitive in Canada

    Vice President (Former Employee)
    Toronto, ON (Canada)

    ProsCome talented people
    Good industry to work in
    Good focus on innovation

    ConsCanadian leadership is incompetent
    Sales and client management teams are was behind market leaders, Amex and VISA
    Leadership not able to drive improvement

    Advice to Senior ManagementTake advantage of the talent that the organization already has to close key gaps in sales and client management
    Address the competitive losing streak and develop a strategy to start winning again
    Make "focus on the customer" more than just something you say

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Senior Technical Consultant

    (Former Employee)
    Saint Louis, MO

    ProsBefore they went public they were a very good company - they cared about the employees and their core systems to support the business.

    People were very hard working. Pay and benefits were great.

    ConsEmployees who remain technical over 50 years old are generally treated poorly and have few opportunities for continued professional development.. One manger told me "if they were smart they'd get into management so they get what they deserve".

    Advice to Senior ManagementChange your focus back to creating and maintaining high quality software systems. Fairly treat employees, particularly the long term employees that still have technical expertise in the systems.

    – I'm optimistic about the outlook for this company

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