MasterCard Reviews

Updated July 2, 2015
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3.6
Rating Trends
Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
256 Ratings

Pros
  • It also offers a good work-life balance (in 45 reviews)

  • The company has very good benefits (in 21 reviews)

Cons
  • Can be challenging from a work / life balance perspective (in 12 reviews)

  • You will notice that some of the senior management don't really care aout their people (in 11 reviews)

More Pros and Cons

393 Employee Reviews

Sort: Popular Rating Date
  1. Sale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard

    Approves of CEO
    Approves of CEO

    Pros

    good benefits and nice working environment

    Cons

    long working hours and often need to work on weekends


  2. General

    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at MasterCard (Less than a year)

    Pros

    Good benefits. Great working environment.

    Cons

    No major cons that impair work environment


  3. High politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    You do gain an understand and insight into the world of electronic commerce.

    Cons

    Politics. The company pitches themselves as a technology company. They are far from that.

    Advice to Management

    Eliminate management.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. work culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard

    Pros

    trying to be a tech company

    Cons

    focuses on huge markets. too bad if you are a local


  6. My Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in O'Fallon, MO
    Current Employee - Business Leader in O'Fallon, MO

    I have been working at MasterCard full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Treat their employees very well.

    Cons

    There are no cons that i can see.


  7. Helpful (2)

    Culture change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Associate Managing Consultant in O Fallon, MO
    Current Employee - Associate Managing Consultant in O Fallon, MO

    I have been working at MasterCard full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Money
    Vacation (starting with 31 days)
    Benefits

    Cons

    competitive, combative culture
    Competent people are let go because they challenge poor managers. Incompetent people are kept because they are easy to manage.

    Advice to Management

    do your best to keep a collaborative environment


  8. Helpful (2)

    Great company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in New York, NY
    Current Employee - Business Leader in New York, NY

    I have been working at MasterCard full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic CEO. The company embraces diversity. Excellent growth and bright future. Reasonable work/life balance.

    Cons

    It is a very flat organization and as such, promotions are difficult. Some people stay in their jobs forever, and why wouldn't they? It limits opportunity for those trying to come up the ranks.

    Advice to Management

    Don't let people stay in their jobs forever. Change is good! Encourage more movement across the company. Don't let poor leaders become senior management, leadership should be a necessary attribute for promotions.


  9. Helpful (2)

    IT Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in O'Fallon, MO
    Former Employee - Anonymous Employee in O'Fallon, MO

    I worked at MasterCard

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice Campus, work out room, location at route 64 wing haven, pay was good if you was there prior to changing company from Non for profit to profit company

    Cons

    Outsourcing IT Support, HR Tasks, Development, reducing benefits, changing personnel titles to a lower pay band, offloading senior staff. If ur new out of school this is not the place to start ur career too stressful

    Advice to Management

    Need to change CEO Ajaypal Singh Banga since he's running the company its like working in a sweat shop


  10. Helpful (3)

    MasterCard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Writer in O'Fallon, MO
    Current Employee - Senior Technical Writer in O'Fallon, MO

    I have been working at MasterCard

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    MasterCard allows employees to work from home and provide good health benefits. Employees receive 3 weeks vacation and 5 personal days.

    Cons

    The work environment is very stressful. Management support varies depending on the manager. Workloads are unreasonable.

    Advice to Management

    Provide consistent management support. Hire and adjust workloads.


  11. Helpful (2)

    Much needed sr. management and HR overhaul

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in London, England (UK)
    Current Employee - Senior Business Analyst in London, England (UK)

    I have been working at MasterCard full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great people who work very hard. Good flexibility for work/life balance by working from home when necessary (apparently in most departments).
    Good opportunities to grow, if you're working for the "right" manager.
    Excelerated learning, if that's your goal to learn as much as possible very quickly.

    Cons

    The recent org changes have lifted senior management higher on the pedestal and the worker-bees left cleaning up the fallout of the changes.
    Too many managers who are horrible at managing people and don't care as they are protected by HR.
    HR supports management and are NOT there for the employee. Therefore no channel to voice issues. Even the people who do stand up and buck the wrong doing are quickly ushered away; or worse, labeled too messy.
    Conversely working from home is pertinent as you're worked all hours of the day, night and weekends. It is an unspoken expectation to respond to emails that are sent on a Friday night prior Monday morning.
    Not enough resources to do the amount of work that is expected with little to no notice.
    There is a constant contradiction of why processes are created and are necessary to have. When an employee tries to follow compliance processes and push back for substantial reasons that will have negative impact, management just overrides when escalated. There is no management support for their own words and process if the revenue is big enough to the bottom line and helps them reach their financial target for the year.

    Advice to Management

    Make sure managers know how to manage people BEFORE they are assigned direct reports. Provide them the proper training for understanding communication styles and legal implications of reading below the "water line" of emotions of an employee. Not every manager who can manage things can manage people.
    Support employees who have the courage to raise serious issues about poor managers by really investigating the problem instead of "talking" about how employees have a voice and can raise such issues.
    Flatten the mid-manager structure and recognize the managers who actually empower their direct reports and uplift their careers. Make 360 reviews mandatory for all managers and actually do something about managers who score low.
    And for goodness sake get rid of the complacency attitude that lifer employees are actually doing any work. Too many productive and hard working employees were let go and people who've been around for 15+ years who yield no actual work or value are still taking up space at a desk.



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