MasterCard

www.mastercard.com

MasterCard Reviews

Updated January 17, 2015
Updated January 17, 2015
328 Reviews
3.6
328 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
221 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 12 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Much Promise Much Work to Do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY

    I have been working at MasterCard

    Pros

    Market position and industry outlook is great. Overall compensation package is designed to encourage long-term commitment. Brand is phenomenal around the globe. Upside market opportunity in the payments space is enviable. Company's financial strength and scalability is admirable.

    Cons

    MasterCard hires for job experience in industry, specifically banking. So you have alot of people who come to the table with fairly large egos and limited creativity. Large level of political drama to deal with. The company moves very slow - not responsive to clients, missed deadlines are common practice, 9:30 to 5:00 sharp are standard hours so if you're an eager eddie you'll be disappointed. Basic management discipline is missing. You will also be frustrated by the highest level of bureaucracy covering the company's use of data and information. It is an obsession that prevents us from getting things done and having an impact with clients.

    Advice to ManagementAdvice

    Drive out costs now when we can do it with deliberate focus; if we wait it will only be painful later.

    Hire for intelligence, integrity and motivation, we have enough people who worked in industry for 10 years, we need some more young people with a sharp mind and fire in their belly.

    Formalize the career development model, encourage telecommuting and clarify roles and responsibilities.

    Finally, whoever is designing and implementing the leadership development program is failing and it is such an important factor. You need to mobilize the entire top 4 layers to learn and apply strong leadership skills.

    And you also need to stop hiring jerks - hire emotionally aware, competent and intelligent people to start displacing the lousy people managers you have at the mid to upper levels.

    Approves of CEO
  2.  

    Feels like home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Intern in Purchase, NY
    Former Employee - Intern in Purchase, NY

    I worked at MasterCard

    Pros

    MasterCard was a great place to intern. We had a small intern group spread across many different areas of the company, but our departments and HR made sure we felt welcome and integrated into the organization. They have really thought through their internship program and had weekly educational sessions focusing on resume writing, knowledge about the bank, personal strengths, etc. We even visited the floor of the NYSE! The hours were great, the work was not overwhelming and was appropriate for my level of work experience at the time, and my coworkers were infinately helpful. Overall, the atmosphere and people were just perfect for me.

    Cons

    It was a sophmore internship, so it is not like other financial internships where you can expect a fulltime offer after the internship. Really, other than that, I can't think of one negative thing.

    Advice to ManagementAdvice

    Keep on doing what you're doing, it seems to be working!

    Recommends
    Approves of CEO
  3.  

    MasterCard is a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Consultant in Saint Louis, MO
    Current Employee - Consultant in Saint Louis, MO

    I have been working at MasterCard

    Pros

    Most people who work at MasterCard are very technically competent. It is a good place to work in a sense that there are lots of technical professionals who co-operate and contribute to the success of various challenging projects.

    Cons

    System development in MasterCard can be very political. Management can be indifferent to the employee's needs and concerns. Very often, projects are done based on political reasons rather than technical reason. Many times, management gives support to a program only to find out that it does not bear any results. Then projects get cancelled in the middle of implementation.

    Advice to ManagementAdvice

    I think Senior management should pay more attention to their employee. Many times, they seem to have lost touch with what is really important.

    Recommends
    Approves of CEO
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  5. 2 people found this helpful  

    Don't trust MasterCard! No matter how well your performance reviews are, they will find a way to get rid of you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY

    I have been working at MasterCard

    Pros

    MasterCard is a growing company and continues to make double digit growth.

    Cons

    MasterCard likes to terminate people in small pockets so they do not get their name in the paper. They do not like to get negative press. Senior Management team not very strong.

    Advice to ManagementAdvice

    Executive Management needs to talk with their employee a lot more than they are doing. Morale has been poor since July 2008.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    For everything else, there may be something other than MasterCard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Analyst in Saint Louis, MO
    Current Employee - Product Analyst in Saint Louis, MO

    I have been working at MasterCard

    Pros

    There are many opportunities for personal and career development, for example, there are free online courses in banking, emotional intelligence, leadership skills, etc. The health center has a variety of activities for club members as well as non-club members. The cafe has a wide variety of healty options. Telecommuting has really taken hold this year, so there's more opportunities to balance work and family life. The ability to move up is available if you have good management. Industry information is paid for by the company, so there is no reason for not being in the know.

    Cons

    Too much work and not enough people to do it, which translates into early burnout.

    Advice to ManagementAdvice

    Hard working conscientious workers are hard to come by. Please do not use up your good workers by having them work day in and day out. More resources are needed to assist with the workload.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    MasterCard's Hiring and Promotion Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Group Head in Purchase, NY
    Current Employee - Group Head in Purchase, NY

    I have been working at MasterCard

    Pros

    MasterCard is truly a global company and their bottom line benefits from a growing consumer preference to use plastic versus checks and cash to pay for goods and services.

    Cons

    MasterCard during and post IPO has taken a 180 on performance based promotions and explicitly sanctions reverse discrimination policies. The HR department is extremely corrupt and employs bully tactics to achieve their politically motivated objectives.

    Advice to ManagementAdvice

    To the senior management team - Stop Promoting Exclusionary Groups. You should be running and leading a business to the benefit of shareholders, and not running a political campaign. Bob, 3-4 of your senior HR officers are actively trying to dilute talent and subvert your business goals - wake up!!

    Disapproves of CEO
  8.  

    MasterCard not so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director in Purchase, NY
    Current Employee - Director in Purchase, NY

    I have been working at MasterCard

    Pros

    MasterCard has really good benefits and a bonus and profit sharing program that works well. For the most part people are positive, friendly and helpful. The company also focuses quite a bit on professional development of the staff by requiring development courses be a part of each persons performance review process. They also conduct free seminars and invite subject matter experts to speak on common topics of interest such as personal finance. There are opportunities to grow at Mastercard but as with any company you have to make an effort to market your personal brand so that you can be noticed by senior management.

    Cons

    Often there is too much red tape involved in executing good ideas. As a public company the focus is now on the bottom line and less on people.

    Advice to ManagementAdvice

    none

    Recommends
    Approves of CEO
  9.  

    Walking the tightrope of success....or failure?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard

    Pros

    Very good work life balance. Also, manaement practices, knowledge sharing and career advancement are dependant upon the area in which you are employed, as there is not a consistant benchmark that is enforced throughout the organization.

    Cons

    The lack of consistancy as described avbove, also the lack of support by HR in dealing with managers that create issues as a result of their lack of competency.

    Advice to ManagementAdvice

    Begin to understand the worth of your workforce. There is a distinct lack of effective management training, and no repercussions for not behaving in an appropriate manner towards employees. Belittling, disrespect and cursing are practiced far too often as a management style, and will never lead to the sustained results you seek.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Pros

    The pay and benefits are excellent. Additionally the Company promotes education and career development classes. In a down economy, MasterCard's stock is outperforming the market and there are no wage freezes or salary cuts.

    Cons

    Depending upon your individual department's management, the working environment could be hell. Long hours, lack of recogntion, top heavy structure and incompetence at the top. Be prepared to work 14 hour days, at least six days a week, and face time is very important. Meetings take your entire day, so your work must be done after 5PM.

    Advice to ManagementAdvice

    Clean house. Replace with competent people who work smarter, not harder. Push for a work-life balance. Burnt out employees cannot perform properly. Stop hiring consultants that have no ties to the business.

    No opinion of CEO
  11. 1 person found this helpful  

    Compensation is fine...IPO still hurts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard

    Pros

    Depending upon your management - flex time is available
    Compensation package is good

    Cons

    Senior Management doesn;t "share" the benefits of stock options

    Advice to ManagementAdvice

    There are many of us that really do care and devote many hours to MasterCard...compensation is good but still hard feelings about the IPO

    Recommends
    Approves of CEO

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