MasterCard

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MasterCard Reviews

Updated August 16, 2014
Updated August 16, 2014
275 Reviews

3.8
275 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
179 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 39 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 19 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 9 reviews)

  • There is a barrier with middle management - the top is visible and engaged but info stops in the middle (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    A mess that needs cleaning up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Carlos, CA
    Former Employee - Anonymous Employee in San Carlos, CA

    Pros

    Decent salary and benefits. MC leadership seems good and focused.

    Cons

    Very political and Truaxis is run by two people who have no experience in digital or eCommerce. All processes are aimed at making the AM's team job easier. It's the tail wagging the dog. Seriously flawed leadership who hires other unqualified people to say yes to the leaders. Needs a complete overhaul to be a viable company.

    Advice to ManagementAdvice

    Truaxis needs a lot of help and direction from people with expertise. They sold you on technology that does not exist.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Thinks that it is a technology company, but couldn't be more wrong.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Dublin, Dublin (Ireland)
    Current Employee - Software Engineer in Dublin, Dublin (Ireland)

    Pros

    Good work life balance. Profitable company. Secure employment.

    Cons

    Very poor management. Business people all over the place. Unbelievable amount of bureaucracy .

    Advice to ManagementAdvice

    Actually follow through with plans to become a tech company. Remove those who get in the way. Pay competitive salaries.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Depressing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  O'Fallon, MO
    Former Employee - Anonymous Employee in O'Fallon, MO

    Pros

    Salary, flexibility, some very smart and innovative people

    Cons

    For a company that is suppose to be cutting edge on innovation, mobile commerce, and technology, getting anything actually completed is at a snail's pace. Too much bureacracy, constant backstabbing. Anyone with an ounce of ethics is miserable which is fortunate for the company because most employees don't have any.

    Advice to ManagementAdvice

    Don't put so much trust in your business leaders. Many of them are using your money for boondoggles, awarding millions of dollars in contracts to friends and relatives, and taking three hour lunches.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Work like a slave till you're 50, then your position will be eliminated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Analyst  in  O'Fallon, MO
    Former Employee - Product Analyst in O'Fallon, MO

    Pros

    Nice people, solidarity among employees. Young workforce.
    They pay fairly well (but you won't have time to spend it).

    Cons

    People with seniority tend to be let go because they are expensive/expendable. In the real world, this cost-saving technique is call age discrimination.
    Management is completely clueless about what their direct reports are doing -- reviews are managed like high school popularity contests.
    Everyone under middle management is expected to work "more than 40 hours" per week. This is glossed over in the interview, but it really means at least 60 hour per week and 24/7 availability.
    Mandatory United Way donations; "strong encouragement" to bank at First National Bank of St. Louis (a silent partner of MC).

    Advice to ManagementAdvice

    Poor management, can't decide which management style to adopt so they change every few months. MC management will not read these reviews because they really don't care!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    No way to run a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Management  in  New York, NY
    Current Employee - Middle Management in New York, NY

    Pros

    Brand name
    salaries are ok but benfits are expensive

    Cons

    small company mentality
    talk of change but they don't really want change
    backwards systems
    behind the times

    treat people like numbers - the human element is missing
    ViSA, AMEX are taking advanage of poor MasterCard performance
    mamangement is a tight group and almost impossible to get in

    Advice to ManagementAdvice

    you can only talk your way through for so long before the truth comes out. I believe the company is in for hard times as the competition is getthing stronger. The #'s don't add up.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    My experience has not been too positive and it certainly did not meet my expectation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The CEO is very smart and has a great vision of where and how he wants to take the company to

    Cons

    HR function is extremely poor within MasterCard worldwide. Not only do the HR managers lie, they are not effective and come up with policies that don't make sense and don't support the CEO's vision.
    Accountability is really lacking and people who do a bad job or don't do their job get away with it.

    Advice to ManagementAdvice

    CEO needs to ensure that the right people are in senior leadership role to create an environment that is conducive for innovation and performance. He also needs to revamp the entire HR unit in order to attract and retain talents.

    Doesn't Recommend
    Approves of CEO
  8. 4 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    Pros

    Benefits
    Knowledge
    Tuition reimbursement
    Teleworking Opportunities
    Flexible time off schedules
    Some departments manage well to their people
    HR is actually trying to change things.

    Cons

    Cronyism
    Politics
    Slow to Change
    Lip Service About Goals and Missions that are shift constantly without fulfillment
    Old time leadership styles and thinking
    Arbitrary monetary compensation increases based on favoritism instead of merit

    Advice to ManagementAdvice

    Know when to retire, step down, or move on.
    Listen and manage to your people, not your next promotion.
    Listen to people who have a position below you, even if it hurts your ego.

    Doesn't Recommend
    Approves of CEO
  9. 1 person found this helpful  

    Political to the point of detracting from success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good salaries and benefits. Decent work/life balance

    Cons

    Politics and cronyism which limit development of staff

    Advice to ManagementAdvice

    Get rid of some of the leadership team

    Doesn't Recommend
    No opinion of CEO
  10. 4 people found this helpful  

    Political Place with Pretentious People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Leader
    Former Employee - Business Leader

    Pros

    Some smart and intelligent people in products and solutions hired in the recent year. Talent attracts talent. I don't usually like HR but have positive experiences with a very professional HR partner - respectful, solutions-oriented, smart and clearly an endangered specimen.

    Cons

    Political and full of unthinkable nonsense e.g. senior managers who watch what time you come in and make a fuss to others, not to you directly. Legal Department run by prescriptive and dogmatic stiffs who take joy in misfortunes and mistakes of employees. A pretty judgmental culture. Managers who do not develop their teams caring only for their own skins.

    Advice to ManagementAdvice

    Lead by example. Talk is cheap and boring. Recognize those who truly make a difference and make it hard for those who simply make noises to shield their own incapabilities. Be mindful of what talented people want and need at work.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    No work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Leader  in  Singapore (Singapore)
    Former Employee - Leader in Singapore (Singapore)

    Pros

    Fair compensation, interesting work, opportunity to make an impact.

    Cons

    No work-life balance - everyone works all hours. Impossible for working parents, especially new mothers. The extremely political environment makes everything harder than necessary. Limited career advancement unless you're willing to move.

    Advice to ManagementAdvice

    Culture needs to be less hostile to working mothers.

    Doesn't Recommend
    Approves of CEO

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