MasterCard

  www.mastercard.com
  www.mastercard.com

MasterCard Reviews

Updated December 21, 2014
Updated December 21, 2014
319 Reviews
3.7
319 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
216 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 12 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Stable company but that's it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 5 years)

    Pros

    Stable company, they will be around for a while and are profitable.

    Cons

    Compensation is below average, and opportunities for advancement are few and far between.

    Advice to ManagementAdvice

    Provide actual incentives for lateral moves (saying that you are getting new skills doesn't work when the hiring managers are not willing to hire someone without years of experience doing everything in the job description) and stop telling hiring managers to only hire externally.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Uncompetitive in Canada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Toronto, ON (Canada)
    Former Employee - Vice President in Toronto, ON (Canada)

    I worked at MasterCard full-time (more than 3 years)

    Pros

    Come talented people
    Good industry to work in
    Good focus on innovation

    Cons

    Canadian leadership is incompetent
    Sales and client management teams are was behind market leaders, Amex and VISA
    Leadership not able to drive improvement

    Advice to ManagementAdvice

    Take advantage of the talent that the organization already has to close key gaps in sales and client management
    Address the competitive losing streak and develop a strategy to start winning again
    Make "focus on the customer" more than just something you say

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Senior Technical Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    I worked at MasterCard full-time (more than 10 years)

    Pros

    Before they went public they were a very good company - they cared about the employees and their core systems to support the business.

    People were very hard working. Pay and benefits were great.

    Cons

    Employees who remain technical over 50 years old are generally treated poorly and have few opportunities for continued professional development.. One manger told me "if they were smart they'd get into management so they get what they deserve".

    Advice to ManagementAdvice

    Change your focus back to creating and maintaining high quality software systems. Fairly treat employees, particularly the long term employees that still have technical expertise in the systems.

    Positive Outlook
    No opinion of CEO
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  5.  

    It's hard to reach the first with no heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Leader in São Paulo, São Paulo (Brazil)
    Former Employee - Business Leader in São Paulo, São Paulo (Brazil)

    I worked at MasterCard full-time (more than 8 years)

    Pros

    - Relevant budget
    - Very nice office / overall benefits package
    - Strong brand
    - International exposure, possibility to international reallocation
    - Growing industry

    Cons

    - No inspirational leadership. Cold environment, lots of conflicts
    - Too bureaucratic
    - No incentive to the "new", out of box ideas doesn't have real chances to be implemented.
    - Politics, politics, politics.
    - Where's "Priceless" internally?

    Advice to ManagementAdvice

    Caution - employees are not motivated and don't see recognition.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Messy Management no Long Term Perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in São Paulo, São Paulo (Brazil)
    Current Employee - Business Leader in São Paulo, São Paulo (Brazil)

    I have been working at MasterCard full-time (more than 5 years)

    Pros

    Profitable and growing market. International career opportunities.

    Cons

    Confusing Structure and too many levels both horizontal and vertical. Matrix organization creates a chaos on how do determine priorities. Compensation is a one-to-one basis. There are people at the same level/job which more than 200% difference in their salaries. Human Resources launched a hunt season against long-term employees in Brazil

    Advice to ManagementAdvice

    In Brazil, they just fired 7 people out of 150 employees and all of them , ALL, were more than 10 years employees. Guess what it is the mood of those who are 8 or 9 years old. The local leadership team has completely destroyed its credibility and people are working all worried about losing their jobs. What is crazy in this ? Company results are awesome. So, what's the message here ? Stay old in the company and be kicked out ?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    MasterCard is changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard

    Pros

    Good compensation and a lot of good managers

    Cons

    The Corporate culture is changing and becoming more cutthroat.

    Advice to ManagementAdvice

    The talk about the culture is one view but the reality is something different. Figure out what you really want to be and speak and act consistently

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Riding the gravy train!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Managing Consultant in Bugis (Singapore)
    Current Employee - Senior Managing Consultant in Bugis (Singapore)

    I have been working at MasterCard full-time (more than 10 years)

    Pros

    Beneficiary of secular growth due to ongoing shift from cash to plastic and mobile.

    Cons

    Only as good as it has to be. Rent seeking behavior. Get ready to suck up!

    Advice to ManagementAdvice

    More adults in the room please!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Watch out for "queen bee" in LAC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Important in Miami, FL
    Current Employee - Not Important in Miami, FL

    I have been working at MasterCard full-time (more than an year)

    Pros

    Great people to work with at the middle management & lower level.

    People generally excited to go to work in most departments

    Cons

    "Queen Bee" is a typical example of mobbing and playing political games in the work place, everyone fears for their job in that department. Very unhealthy work place to be in.

    Advice to ManagementAdvice

    If changing the corporate culture is a mandate coming from the top, please take a strong look at the department in-charge of you're people.

    Negative Outlook
    Approves of CEO
  10.  

    Good for learning, but don´t stay too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Professional in São Paulo, São Paulo (Brazil)
    Current Employee - Marketing Professional in São Paulo, São Paulo (Brazil)

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    - Great brand to work for
    - Great brand DNA
    - Well known company
    - Trying to be an innovative company

    Cons

    - Poor management
    - Decisions taken by emotions not by data analysis
    - Too many processes that impact results
    - Very political company
    - Very small opportunities to change areas

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 3 people found this helpful  

    A mess that needs cleaning up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Carlos, CA
    Former Employee - Anonymous Employee in San Carlos, CA

    I worked at MasterCard full-time (less than an year)

    Pros

    Decent salary and benefits. MC leadership seems good and focused.

    Cons

    Very political and Truaxis is run by two people who have no experience in digital or eCommerce. All processes are aimed at making the AM's team job easier. It's the tail wagging the dog. Seriously flawed leadership who hires other unqualified people to say yes to the leaders. Needs a complete overhaul to be a viable company.

    Advice to ManagementAdvice

    Truaxis needs a lot of help and direction from people with expertise. They sold you on technology that does not exist.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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