MasterCard

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MasterCard Reviews

Updated August 27, 2014
Updated August 27, 2014
278 Reviews

3.8
278 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
182 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 39 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 19 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 9 reviews)

  • There is a barrier with middle management - the top is visible and engaged but info stops in the middle (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Political Place with Pretentious People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Leader
    Former Employee - Business Leader

    I worked at MasterCard

    Pros

    Some smart and intelligent people in products and solutions hired in the recent year. Talent attracts talent. I don't usually like HR but have positive experiences with a very professional HR partner - respectful, solutions-oriented, smart and clearly an endangered specimen.

    Cons

    Political and full of unthinkable nonsense e.g. senior managers who watch what time you come in and make a fuss to others, not to you directly. Legal Department run by prescriptive and dogmatic stiffs who take joy in misfortunes and mistakes of employees. A pretty judgmental culture. Managers who do not develop their teams caring only for their own skins.

    Advice to ManagementAdvice

    Lead by example. Talk is cheap and boring. Recognize those who truly make a difference and make it hard for those who simply make noises to shield their own incapabilities. Be mindful of what talented people want and need at work.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    No work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Leader  in  Singapore (Singapore)
    Former Employee - Leader in Singapore (Singapore)

    I worked at MasterCard

    Pros

    Fair compensation, interesting work, opportunity to make an impact.

    Cons

    No work-life balance - everyone works all hours. Impossible for working parents, especially new mothers. The extremely political environment makes everything harder than necessary. Limited career advancement unless you're willing to move.

    Advice to ManagementAdvice

    Culture needs to be less hostile to working mothers.

    Doesn't Recommend
    Approves of CEO
  3. 2 people found this helpful  

    Job not what was presented in the interview!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY

    I have been working at MasterCard

    Pros

    Work/life balance
    Great commute for those living in Westchester

    Cons

    Too many people have been here forever who are set in their ways and unwilling to allow innovative thinking.
    If someone sticks around long enough they become a manager - even if they are not qualified.
    Newcomers are not made to feel welcome by people who have been here for a long time.
    Having worked in other large companies, the talent at MC does not compare. People stay here because they can't go anywhere else!
    Not a place for people who are driven.

    Advice to ManagementAdvice

    Take a hard look at the people who have been here for 20+ years and ask yourself if they are here because they are bright & talented or because they have learned how to work the system and are not willing to work as hard as they would have to if they were to start someplace new. Better yet, COULD they get another job? Would you hire them now if they weren't already part of the organization?

    We will never take the lead if our managers are from an old school network and are setting the tone of how things are done here - processes that are 20+ years old are not going to bring us to the top.

    Doesn't Recommend
    Approves of CEO
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  5. 4 people found this helpful  

    Great company in early days but became a very impersonal corporation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Business Leader  in  Saint Louis, MO
    Former Employee - Senior Business Leader in Saint Louis, MO

    I worked at MasterCard

    Pros

    Good benefits but shrinking each year. Great future growth potential.

    Cons

    Management team lacks vision and class.

    Advice to ManagementAdvice

    Go back to caring about your employees and do a better job of eliminating incompetent managers.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Started very positively.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)

    I have been working at MasterCard

    Pros

    Group still retains some talented individuals and they are accessible.
    Exposure to diverse range of clients in payments industry,
    Remuneration can be generous.
    Interaction with MasterCard organization.

    Cons

    Limited options for career advancement within the group.
    Slow decision making.
    Employee satisfaction is low.
    Speculation that the current organizational strategy will adversely impact quality of deliverables and client satisfaction.

    Doesn't Recommend
  7.  

    enjoyable work but constant reorganizations made productivity difficult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY

    I have been working at MasterCard

    Pros

    decent pay and benefits
    work can be interesting
    generally supports good work/life balance
    good internal training opportunities with Mastercard university

    Cons

    large bureaucracy and overhead increases costs and create too much paperwork
    no career growth or promotional opportunities
    poor management
    politics rather than performance determines success

    Advice to ManagementAdvice

    Institute real performance management and start emphasizing effective management
    Let business managers make business decisions rather HR and legal leading the business

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Great opportunity/brand identity that management fails to take advantage of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Pros

    interesting people; knowledge of industry is prevalent; good benefits including on-site services - gym, hair salon, manicurist, good cafeteria

    Cons

    management doesn't manage change well within the upper levels of management; huge gap in connection with consumer; lack of influx of younger more "connected" generation inhibits growth; lots of meetings that prevent work; more than 10 hour work shifts and life/work balance is only supported if your manager thinks so. located in the middle of nowhere, so if you dont have a car - you are stuck there all day and will use the resources. tendency for people to eat at their desks.

    Advice to ManagementAdvice

    realize there is a huge gap between what you're asking employees to do, what management is viewing as success and what CEO is driving towards in terms of change. In theory, Ajay is heading the right way - he has to convince all the top management to get on board or get out,

    Doesn't Recommend
    Approves of CEO
  9.  

    Good way to learn industry but too slow at changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Pros

    Work life balance; pockets of talented employees; good place to learn the payments industry

    Cons

    HR is major problem. Very limited merit based advancement - have to be in the absolute right place at right time and bring an outside offer to get any movement. Too many senior managers with no leadership and no management skills.

    Advice to ManagementAdvice

    Don't ask HR to fix problems when they are the problem; Don't promote people who can't manage just because they have good presentation skills; 360 feedback for managers

    Disapproves of CEO
  10. 1 person found this helpful  

    Good company but odd culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Saint Louis, MO
    Current Employee - Manager in Saint Louis, MO

    I have been working at MasterCard

    Pros

    The Salary, Bonus, Matching Money and Benefits are good and if you're in the right department the work can be interesting

    Cons

    It is a fear based culture, driven by a ubiquitous old boys network. The culture does not promote accountability or in some cases even plain logic. It isn't a huge company and yet it is a bit like working for a government agency.

    Advice to ManagementAdvice

    Your long time culture based on the Associtaion will kill your future if you can't figure a way to change it into being based on the natures of Business

    No opinion of CEO
  11. 1 person found this helpful  

    Great potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Business Leader  in  Purchase, NY
    Former Employee - Senior Business Leader in Purchase, NY

    I worked at MasterCard

    Pros

    - Great level of resources
    - Attainable goals make for good compensation
    - Financially solid
    - Successful at driving interchange income to issuers
    - Great consumer brand and reputation among consumers

    Cons

    - Putting the customer last - internal harmony more important than meeting customer needs
    - No concept of succession planning or people development
    - No growth roadmap - past growth came naturally as payments were digitized; now VISA is eating their lunch in debit and Amex is signing up their issuers
    - No merchant strategy; merchants go to court and to Washington to get heard.
    - Employees not recognized for contributions but rather for keeping their heads down

    Advice to ManagementAdvice

    You have a great global consumer brand and a solid financial position. Get some people in there who can turn that into a growth business.

    Doesn't Recommend
    Disapproves of CEO

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