MasterCard Reviews

Updated August 31, 2015
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420 Employee Reviews

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  1. Helpful (4)

    Great concept, poor execution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Purchase, NY
    Current Employee - Analyst in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at MasterCard full-time

    Pros

    In their defense, work-life balance is really great (if you're in the right group) and you can work remote quite often...but this is usually a result of the fact that almost everyone here has a commute. Benefits and vacation days are very good for an entry level position. You will learn a lot about the payments industry and at the very least, be prepared for any workplace situation you will encounter in corporate America. The company looks very good on your resume and will give you a lot to talk about when interviewing for exit opportunities.

    Cons

    - Commute from NYC is awful and mentally and physically taxing. It especially puts the younger employees in a personal dilemma between living in white plains, or living in the city and having to travel 1.5 hours each way (3 hours a day total, 2.5 days of your life lost every month to the commute) - The standards for the quality of your work are low. You can put in minimal effort and still walk away with a good performance review (this might be a pro for some, but if you're looking to be intellectually challenged and do something meaningful, it will be soul-crushing) - Office politics can't even be described in words. Slows the pace of innovation incredibly. - Sure, you may get a lot of "responsibility", but be prepared to see your recommendations and attempts at the innovation the company craves fall onto deaf ears. - Team structures here just don't work. Every team is a subunit of another unit and there is no true collaboration.

    Advice to Management

    Encourage more TEAMWORK. Hold SBLs and managers to actual accountability, or hire them based on their ability to be effective mentors rather than the amount years of experience they have. Tone down the whole massive cultural shift to a "technology" company until you have the leadership and systems that can attract and retain younger talent.


  2. Helpful (3)

    Good experience but few promotional opportunities unless you are a political player

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Managing Consultant
    Former Employee - Senior Managing Consultant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MasterCard full-time (More than 5 years)

    Pros

    Good pay and benefits; many people generally willing to share and cooperate; strong in marketing and operations; nice facilities though not always conveniently placed; Fairly easy to maintain a healthy work and personal life balance

    Cons

    No performance based culture, more a meeting and who do you know culture; little training; MBO's are generally division objectives completely outside of an individual's control; little room for growth. Managements replacement of experienced experts with new generalists has hurt quality. Too much stress on conformity.

    Advice to Management

    Develop a more performance based system and culture; Implement an objective system with goals that an employee actually can influence; institute career planning and paths.


  3. Helpful (2)

    Pros

    Benefits, location for headquarters, relatively short typical meetings (but a lot of them)

    Cons

    Corporate climate, limited focus on the employees / no training offered, jobs moving outside of the US, very long hours required


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  5. Helpful (10)

    Musical Chairs for Management, Prison for Top Performers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at MasterCard full-time (More than 8 years)

    Pros

    The company is profitable and pays its people. Akin to pornography, tobacco, alcohol, or other vices.. this company will always remain profitable and in demand. The company is rebranding "debt" into "commerce," but let's call it what is: "debt/overspending."

    Cons

    Company offshores everything possible in the name of being "global." Management moves around at will while top employees beneath are "locked in" positions for life. The best performers rarely are allowed to move or progress while training each new round of management. Lower performers (even those with tenure) are eventually allowed to move around at the expense of the department, along with management. The top performers that keep departments running smoothly are overworked, locked-in, and called 24x7. Expendable performers or management often move within departments or divisions. The key to working happily at MasterCard is not to be a top performer, apparently. Promoted/moved management often has little or no background in their departments. If MasterCard managed a hospital emergency room, Logistics personnnel would (attempt to) manage surgeons, Physical Security would order medical supplies, and so on (while patients would die behind the scenes). The irony is MasterCard management would never seek medical treatment from organizations with little or no medical background. This yields favoritism, turf wars, and yields promises that can't be delivered. I have seen Purchasing (Asset) management moved over IT teams, wreaking havoc, favoritism, "volunteering" for projects in meetings, and promising deliverables costing 10s of thousands of dollars (with no research beforehand, just promises from middle to upper management). "Can we do this and what will it take? We made a promise to do this by end of year in a meeting you didn't attend..." has been heard often at MasterCard, routinely along with "how do we do this?? oh you don't know.. well, call [top performer] who's on vacation as this an emergency..." In summary, MasterCard continually shuffles its management from department to department while the people doing the actual work remain locked in for life, actually even training the new management (or shielding them from informaton in an effort to avoid work). I once watched 4 managers in a hallway argue over their department's responsibilities for a project AFTER a meeting where deliverables were promised by each manager. There is far too much management at Mastercard. I've seen managers reporting to other managers, along with managers having 2 direct reports. A single support person might have 3 managers asking for status of a problem, for example (turf wars, besides too much management). Endless, needless processes are created to justify so much management (non-critical reports, after-hours notifications, and so on). You will work 24x7 if you work at MasterCard, and you will be at the mercy of knee-jerk projects every 4-6 years (as each regime undoes changes from prior management). The offshored MasterCard personnel often cause delays or even outages, and bill back for their time as the USA or European engineers often correct problems locally. MasterCard has lost its way and would fail were it starting today. Change and profits require a global presence, but network outages and breaches have resulted from offshoring since 2005 onward (this will be denied at the highest levels, but it's true--cost savings rule at the day's end).

    Advice to Management

    Any manager should have some knowledge regarding his/her department's field ,or at least be able to feign interest. I have seen persons with no technical background promoted into management positions over Information Technology, just one example. I would suggest at least some training be required prior to movement. The employees should not have to train new management in addition to managing their workloads. I have seen management not interested in their department's fields, along with others whom never have stepped foot into a data center (yet they've been assisnged to manage an entire department responsible for data center design, purchases, and equipment). Not all managers need be experts, but speaking intelligently about a department's field is vital, particularly in project meetings where deliverables are promised/discussed. Why not place as much focus on employee morale as is placed on "diversity" focus groups/speeches/conferences?


  6. Helpful (9)

    It is changing for the worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in White Plains, NY
    Former Employee - Business Leader in White Plains, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MasterCard full-time

    Pros

    Pay is typically above average. Great Bonus. The overall brand is stellar. Good job if you are a yes-man or yes-woman and can put up with a large work load and be able to take the blame for dropping the ball while performing miracles.

    Cons

    Management rotations and constant team splitting and merging. Health Insurance going to High Deductible Plan as only offering. Too much time is spent on attracting millenials with gimmicks like scooters and arcade games. They want to be a tech company but management and the employee review process is structured not like a tech company, it is rigid and used as fodder to abuse those that question management.

    Advice to Management

    Too many MBA's are managing tech people. You are losing great people because of the egos of managers who considered themselves heir to the throne. There is no real avenue for an employee to complain. Most people keep their heads down and collect paychecks instead of bucking the system.


  7. Helpful (6)

    Managers live in a bubble

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader
    Former Employee - Business Leader
    Doesn't Recommend
    Negative Outlook

    I worked at MasterCard full-time (More than 8 years)

    Pros

    You get paid above market and the bonus is good.

    Cons

    Many silos and tough to get departments to work together. Many processes are outsourced to India and the communications and results are hit or miss. The company is trying to change but it seems to be all about appearances and less about understanding why managers have high turnover.

    Advice to Management

    Far too many managers that just sit around and scheme to grow their mini-kingdoms. There is also a disconnect with HR and the employee. HR will side with a manager and Senior Managers will save face by backing up other managers.


  8. Helpful (4)

    MasterCard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Writer in O'Fallon, MO
    Current Employee - Senior Technical Writer in O'Fallon, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    MasterCard allows employees to work from home and provide good health benefits. Employees receive 3 weeks vacation and 5 personal days.

    Cons

    The work environment is very stressful. Management support varies depending on the manager. Workloads are unreasonable.

    Advice to Management

    Provide consistent management support. Hire and adjust workloads.


  9. Helpful (4)

    IT Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in O'Fallon, MO
    Former Employee - Anonymous Employee in O'Fallon, MO
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice Campus, work out room, location at route 64 wing haven, pay was good if you was there prior to changing company from Non for profit to profit company

    Cons

    Outsourcing IT Support, HR Tasks, Development, reducing benefits, changing personnel titles to a lower pay band, offloading senior staff. If ur new out of school this is not the place to start ur career too stressful

    Advice to Management

    Need to change CEO Ajaypal Singh Banga since he's running the company its like working in a sweat shop


  10. Helpful (7)

    Promising but people managers are weak

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Purchase, NY
    Current Employee - Analyst in Purchase, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The future, after 5-8 years, then more of the dead wood is gone; CEO has great promise but style may be stifling open conversation and decisions based on facts

    Cons

    Senior managers are waiting for retirement, don't care to advance business or manage their staff, they either try to do as little as possible or spend their time creating crises or complex projects that don't make sense; HR is useless, keep incompetent managers, ignore talent under their noses, focus too much on outside talent, they just manage benefits

    Advice to Management

    Get rid of 18+ year management...they are done; Take a close look at managers supervising employees - they have no processes, no clue, don't care to manage, improve the team or grow the business


  11. Helpful (9)

    Don't let the brand fool you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MasterCard full-time (More than 8 years)

    Pros

    -Good business model, will be around for a while -looks good on a resume

    Cons

    -no career advancement -hr people are just benefit managers, focus is hiring externally -pay is average -VERY political, if you aren't in the right group your performance is irrelevant -hr has an attitude that employees should consider themselves lucky to work here

    Advice to Management

    The business model won't protect the company forever, eventually someone will disrupt it and you will need to run the company like a real business



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