MasterCard Reviews

Updated June 29, 2015
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389 Employee Reviews

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  1. Good for learning, but don´t stay too long.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Professional in São Paulo, São Paulo (Brazil)
    Current Employee - Marketing Professional in São Paulo, São Paulo (Brazil)

    I have been working at MasterCard full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    - Great brand to work for
    - Great brand DNA
    - Well known company
    - Trying to be an innovative company

    Cons

    - Poor management
    - Decisions taken by emotions not by data analysis
    - Too many processes that impact results
    - Very political company
    - Very small opportunities to change areas


  2. Helpful (3)

    A mess that needs cleaning up.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Carlos, CA
    Former Employee - Anonymous Employee in San Carlos, CA

    I worked at MasterCard full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent salary and benefits. MC leadership seems good and focused.

    Cons

    Very political and Truaxis is run by two people who have no experience in digital or eCommerce. All processes are aimed at making the AM's team job easier. It's the tail wagging the dog. Seriously flawed leadership who hires other unqualified people to say yes to the leaders. Needs a complete overhaul to be a viable company.

    Advice to Management

    Truaxis needs a lot of help and direction from people with expertise. They sold you on technology that does not exist.


  3. Helpful (1)

    Thinks that it is a technology company, but couldn't be more wrong.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Dublin, Dublin (Ireland)
    Current Employee - Software Engineer in Dublin, Dublin (Ireland)

    I have been working at MasterCard full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good work life balance. Profitable company. Secure employment.

    Cons

    Very poor management. Business people all over the place. Unbelievable amount of bureaucracy .

    Advice to Management

    Actually follow through with plans to become a tech company. Remove those who get in the way. Pay competitive salaries.


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  5. Helpful (2)

    Depressing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in O'Fallon, MO
    Former Employee - Anonymous Employee in O'Fallon, MO

    I worked at MasterCard full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Salary, flexibility, some very smart and innovative people

    Cons

    For a company that is suppose to be cutting edge on innovation, mobile commerce, and technology, getting anything actually completed is at a snail's pace. Too much bureacracy, constant backstabbing. Anyone with an ounce of ethics is miserable which is fortunate for the company because most employees don't have any.

    Advice to Management

    Don't put so much trust in your business leaders. Many of them are using your money for boondoggles, awarding millions of dollars in contracts to friends and relatives, and taking three hour lunches.


  6. Helpful (2)

    Work like a slave till you're 50, then your position will be eliminated.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Analyst in O'Fallon, MO
    Former Employee - Product Analyst in O'Fallon, MO

    I worked at MasterCard full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice people, solidarity among employees. Young workforce.
    They pay fairly well (but you won't have time to spend it).

    Cons

    People with seniority tend to be let go because they are expensive/expendable. In the real world, this cost-saving technique is call age discrimination.
    Management is completely clueless about what their direct reports are doing -- reviews are managed like high school popularity contests.
    Everyone under middle management is expected to work "more than 40 hours" per week. This is glossed over in the interview, but it really means at least 60 hour per week and 24/7 availability.
    Mandatory United Way donations; "strong encouragement" to bank at First National Bank of St. Louis (a silent partner of MC).

    Advice to Management

    Poor management, can't decide which management style to adopt so they change every few months. MC management will not read these reviews because they really don't care!


  7. No way to run a company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management in New York, NY
    Current Employee - Middle Management in New York, NY

    I have been working at MasterCard full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Brand name
    salaries are ok but benfits are expensive

    Cons

    small company mentality
    talk of change but they don't really want change
    backwards systems
    behind the times

    treat people like numbers - the human element is missing
    ViSA, AMEX are taking advanage of poor MasterCard performance
    mamangement is a tight group and almost impossible to get in

    Advice to Management

    you can only talk your way through for so long before the truth comes out. I believe the company is in for hard times as the competition is getthing stronger. The #'s don't add up.


  8. Helpful (2)

    My experience has not been too positive and it certainly did not meet my expectation.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    The CEO is very smart and has a great vision of where and how he wants to take the company to

    Cons

    HR function is extremely poor within MasterCard worldwide. Not only do the HR managers lie, they are not effective and come up with policies that don't make sense and don't support the CEO's vision.
    Accountability is really lacking and people who do a bad job or don't do their job get away with it.

    Advice to Management

    CEO needs to ensure that the right people are in senior leadership role to create an environment that is conducive for innovation and performance. He also needs to revamp the entire HR unit in order to attract and retain talents.


  9. Helpful (4)

    Disappointing

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    I worked at MasterCard

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Benefits
    Knowledge
    Tuition reimbursement
    Teleworking Opportunities
    Flexible time off schedules
    Some departments manage well to their people
    HR is actually trying to change things.

    Cons

    Cronyism
    Politics
    Slow to Change
    Lip Service About Goals and Missions that are shift constantly without fulfillment
    Old time leadership styles and thinking
    Arbitrary monetary compensation increases based on favoritism instead of merit

    Advice to Management

    Know when to retire, step down, or move on.
    Listen and manage to your people, not your next promotion.
    Listen to people who have a position below you, even if it hurts your ego.


  10. Helpful (1)

    Political to the point of detracting from success

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good salaries and benefits. Decent work/life balance

    Cons

    Politics and cronyism which limit development of staff

    Advice to Management

    Get rid of some of the leadership team


  11. Helpful (4)

    Political Place with Pretentious People

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader
    Former Employee - Business Leader

    I worked at MasterCard

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some smart and intelligent people in products and solutions hired in the recent year. Talent attracts talent. I don't usually like HR but have positive experiences with a very professional HR partner - respectful, solutions-oriented, smart and clearly an endangered specimen.

    Cons

    Political and full of unthinkable nonsense e.g. senior managers who watch what time you come in and make a fuss to others, not to you directly. Legal Department run by prescriptive and dogmatic stiffs who take joy in misfortunes and mistakes of employees. A pretty judgmental culture. Managers who do not develop their teams caring only for their own skins.

    Advice to Management

    Lead by example. Talk is cheap and boring. Recognize those who truly make a difference and make it hard for those who simply make noises to shield their own incapabilities. Be mindful of what talented people want and need at work.



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