MasterCard

  www.mastercard.com
  www.mastercard.com

MasterCard Reviews

Updated October 18, 2014
Updated October 18, 2014
298 Reviews
3.7
298 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
198 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 10 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Watch out for "queen bee" in LAC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Important in Miami, FL
    Current Employee - Not Important in Miami, FL

    I have been working at MasterCard full-time (more than an year)

    Pros

    Great people to work with at the middle management & lower level.

    People generally excited to go to work in most departments

    Cons

    "Queen Bee" is a typical example of mobbing and playing political games in the work place, everyone fears for their job in that department. Very unhealthy work place to be in.

    Advice to ManagementAdvice

    If changing the corporate culture is a mandate coming from the top, please take a strong look at the department in-charge of you're people.

    Negative Outlook
    Approves of CEO
  2.  

    Great place to work...but not perfect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader, LFI in Purchase, NY
    Current Employee - Business Leader, LFI in Purchase, NY

    I have been working at MasterCard full-time (more than 8 years)

    Pros

    salary is very competitive and innovation of products really good. CEO is inspiring. There are some incredibly smart leaders within the organization. Good at moving people from one function to another

    Cons

    Grp Heads can behave like demi-gods with sense of self entitlement; Purchase culture is stifling, too stiff and unwelcoming. Those who get ahead tend to do so based on who they know. Always seem to have to do more with less

    Advice to ManagementAdvice

    getting things can done can take too long, too many road blocks and culture of risk aversion needs to change

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 7 people found this helpful  

    There is no company that treats its employees worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 8 years)

    Pros

    Great brand, good to have on your resume

    Cons

    I have been with this company for years. This company changed from the best place to work at to the worse place within last 10 years, especially withing last 3 years.

    Facts about working environment:
    1. "Clear desk policy" You supposed to lock all of your papers in drawers before you leave. If you leave something on the table that you get warning, after 3 warnings your are fired
    2. Health insurance is very expensive with very low coverage and huge deductible that you need to pay before anything will be covered. Company covers only 50% of price vs 70-80% as other companies do.
    3. There is no free coffee/tea stations in main building. If you need a drink you had to buy from the stations that sell drinks.
    4. Cafeteria is very expensive and you can only use MasterCard to purchase anything, no cash or other cards accepted. Guests or interviewed people who come for the entire day often are unable to eat.
    5. Business attire policy. If you want to wear jeans on Fridays, than you have to pay $40 for a month ( 4 -5 Fridays).
    6. Company no more has any holiday’s parties, including Christmas because it is expensive.
    7. All printers said on double side printing in b/w. Its very annoying to change setting each time toy need to have one side printing.
    8. Everybody needs to work in the office regardless of weather conditions. HR send out a letter saying that if you want to stay at work while bad snowfall that you have to take a day off.
    9. You cannot buy any expansive office supplies or working tools because everything should be cheap. If you really need something, you should buy it yourself.
    10. There is a company gym facilities, you have to pay $25 a month.
    11. Lost badge- $25
    11. Everybody works on old heavy Dell computers.
    12. There are very strict subordination policies in terms of what you can do and cannot depending on your level

    Recently MC moved all US employees in a different building across the street.
    Half of the floor is now occupied while another half is under heavy construction. People who sit next to construction should every day smell dust, chemicals and work while hearing drilling, sawing and screwing. People complained about working conditions, health issuers and destructive noise.
    No HR or higher management tried to resolve the issue. None of the top managers sit next to construction at this moment.

    Advice to ManagementAdvice

    Ask MC President Ajay Banga to sit next to construction area.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Fantastic company to build a career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leader in Purchase, NY
    Current Employee - Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    Great culture and attitude by most of the workforce and management. Energetic and empowering CEO and Executive Committee that creates and gets involved in initiatives in a meaningful way.

    Cons

    Company went public in 2006 and it seems like there is till a remnant of the "country club" atmosphere. Some people are harder to motivate than others, but i suppose that goes for most workplaces in corporate America. Another potential con is career advancement opportunities depending on the department that you are in. The bigger the department the more opportunities, but also vice versa.

    Advice to ManagementAdvice

    Push people out of their comfort zones and hold them accountable for their actions and results. Reward the ones who go above and beyond to add meaningful value to their department and the company's bottom line.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    MasterCard is a great place to work because the diverse technologies we work with in a given year exceed most careers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Consultant in O'Fallon, MO
    Current Employee - Technical Consultant in O'Fallon, MO

    I have been working at MasterCard full-time (more than 5 years)

    Pros

    Working at MasterCard (Operations & Technologies Headquarters) is exciting due to the many opportunities that come about in a technology company. There are always changes to our infrastructure and we're constantly pushing the envelope with new and exciting adoption (or creation of) technologies.

    What I mean to say is that it is clear how many parts of the Technology Organization of MasterCard, in just a 2 year span, an Operations employee (Analyst through Sr. Professional) will have established a firm working knowledge of many different industry leading products, software or technology types that will decorate their resume beyond what many might achieve in their entire career.

    Cons

    The only 2 Cons I've heard around the office are really these:

    1) Due to the high pressure demands for rapid development or fast turn around on various projects, many find themselves overwhelmed. It certainly isn't a workplace for the meek (though I personally enjoy the pressure, it drives me personally).

    2) Appreciation is lacking for those that burst with initiative and improvement efforts that change the company for the good. I've been witness to several cases where an employee has improved a process or business practice that has caused a financial savings greater than that employee's salary (in a few cases these savings are realized annually).

    Advice to ManagementAdvice

    First, If I could share some things with upper management it would be to work on communication across the different parts of the organization when it comes to product purchasing and development efforts. Many times I find 2 teams that don't work together are sometimes spending even Millions of dollars attempting to solve the same business requirement(s). If they knew such projects were underway, the 2nd one in the pool might be able to leverage the advancements (and investments) made by the first team tackling the issue. This might be achieved by enacting a policy that asks teams to:

    1) Post the name & description of the effort they're working on in a searchable forum (say our SharePoint site for example) and

    2) That teams seeking to start an effort on a topic first search that forum to see if anyone else is already under way.

    Second, Instruct Middle Management to take better initiatives with the HEART award system for their own employees when they do something that really moves the needle. It's ok if these awards come from a manager instead of a peer or other employee.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    On a journey of transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in O'Fallon, MO
    Current Employee - Business Leader in O'Fallon, MO

    I have been working at MasterCard full-time (more than 8 years)

    Pros

    MasterCard has a very competitive benefits package, base pay is average, but performance is recognized via end of year bonus quite well. Opportunities for advancement as a people manager are plentiful for those with a keen acumen of IT-to-business value and good management skills. For those on a purely technical career path, opportunities for advancement *can* be plentiful. However you'll need to be very adaptable and not tied to just one technology or job function. Otherwise, it's possible to reach a block point where further advancement within a given discipline isn't possible.

    The workforce at MasterCard have a great community spirit. Whether it's through the business resource groups (Women's Leadership Network, Young Professionals, PRIDE, Technology Leadership Network, etc.) or through involvement with the United Way and Junior Achievement the people of MasterCard do a lot of fantastic things together.

    The campus is nice, including a cafeteria, gym, and a few gaming areas. Internal programs for computer based training on programs like PCI, ITIL, and Six-Sigma as well as opportunities to participate on tiger-team type functions are easily available should you have the time or inclination to want them.

    Commercially, the company is doing fantastic. Internally the operations world is in a state of transition. As MasterCard continues to push for deeper connections direct to the consumer that will call for an adaptation of their IT Operations and Technology staffing and mindset.

    Cons

    Work load can be INTENSE for those wanting to advance their career. You will not find much opportunity here if you're only interested in coming in and doing an 8 hour day with an hour lunch in the middle.

    Due to a focus on the consumer, MasterCard has several initiatives rushing to market in parallel and as such require delivery of IT Service and Operational support at a rapid pace. Though the company is operating that way at the top, IT staffing and funding decisions aren't based around that same mantra. For people managers who identify a staffing gap, it's often only after a process *breaks* that the business case is given merit.

    The campus is nice, however it's going through some changes. Due to space constraints a "cube restack" is changing the cubicle configuration to a smaller, less private cube. There are collaborative "pod" configurations as well. BUT ultimately if you're a people manager requiring privacy or a technical person who requires distraction-free working conditions you'll find them in short supply. However, they do offer an alternative workplace program for tele-working.

    It's disappointing that the gym and cafeteria aren't subsidized. Though convenient, the cafeteria food becomes pretty repetitive and the pricing doesn't provide a satisfaction that you've gotten what you paid for. The gym again is incredibly convenient, but can be very crowded during peak usage, especially if you have a short window to get your workout in. For the monthly price paid (with no discount options for full year or contract based pricing) the gym waters down the value of having it on site.

    Because the company is doing so well and driving so hard with card-holder focused initiatives there is a distinct lack of resources. Both from a staffing perspective, as well as training and tool funding. The intense pressure to outsource operational level tasks all while maintaining the same ops tempo has lead to challenges internally in quality requiring more time and pressure on deliverable schedules.

    The big question is would I recommend this company to others? That answer for me is still a **yes**. Of course there are challenges, but in today's IT world I don't really know of any opportunities in the local area that don't have those in some form or another. If MasterCard is still in exactly the same place it is now five years in the future, maybe that answer changes. However, I'm looking forward to the opportunity to both influence and watch to see if that change happens.

    Advice to ManagementAdvice

    You can't have your IT "cake" and eat it too. Though people managers and individual contributors continue to attempt to deliver IT services at the same intensity and pace of technology behemoths like Google and Amazon, we will never ultimately be as successful as we could be as we just aren't staffed and funded like that. To deliver core like services at commodity like pricing requires a different mindset at the operations and engineering level. Increased funding for in-sourced rather than out-sourced subject matter expertise including training and conference opportunities would allow MasterCard to deliver the same code, solutions, and designs cheaper, quicker, and at a higher quality than many of the third-party vendors we contract with today.

    As the CEO of MasterCard speaks internally about how we should run our business, we need to hold ALL our management chain accountable for living those same values.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company and experience but needs younger people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Summer Intern in Purchase, NY
    Current Employee - Summer Intern in Purchase, NY

    I have been working at MasterCard as an intern (less than an year)

    Pros

    Lot of great people to learn from- and a lifetime of expertise in the payments industry

    Cons

    Can feel a bit outdated at times- needs younger blood

    Advice to ManagementAdvice

    Doing a great job reforming the college recruiting process! Keep expanding to schools, and aim high!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Company - Have been here four years and love the change and impact company is having....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    Growth company that provides a lot of opportunity

    Cons

    Company is going through major transformation, pace of change is fast...you have to have to want to be part of the future.....

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good company to work for excellent benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leader
    Former Employee - Leader

    I worked at MasterCard full-time (more than 10 years)

    Pros

    Good benefits. Mostly very good hard working people. Depending on your role and the people you work with it is a great place to work.

    Cons

    Too much political wrangling. As in all large organizations the person you work for can make all the difference. Management can make it very difficult for you to advance if they want too which needs to change if they want to keep quality individuals.

    Advice to ManagementAdvice

    Ensure your employees have a real chance for moving throughout the company and remove barriers that allow current managers to stop that movement

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Too successful in the present to set itself for future success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Leader in Purchase, NY
    Current Employee - Product Leader in Purchase, NY

    I have been working at MasterCard full-time (more than an year)

    Pros

    Great CEO
    Extremely profitable
    Decent Brand

    Cons

    Too successful in the present to set itself for future success
    Absolutely abysmal technical leadership
    Unable to translate CEO's vision into actionable strategy

    Advice to ManagementAdvice

    Hire more better technical leaders
    Accelerate college and MBA hiring programs
    Move back into the city

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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