MasterCard

  www.mastercard.com
  www.mastercard.com

MasterCard Reviews

Updated November 21, 2014
Updated November 21, 2014
312 Reviews
3.7
312 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
212 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 12 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Growth Company - With Lots of Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 5 years)

    Pros

    It is hard to argue against a company that is doing so well. You have to work to advance here but your hard work pays off. Great work life balance. Ajay Banga is a true leader that is driving this company in a place that it has never been before. He is tremendous and his impact can be felt through the entire organization. You can't say that about too many CEO's.

    Cons

    It is hard to work in a b2b2c environment. We do things differently here which are sometimes difficult for someone that is new to the organization/four party model. This growing pain goes away once you understand our business and our business model.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Challenging somewhat rewarding nice experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard full-time

    Pros

    Challenging somewhat rewarding nice experience

    Cons

    Lack of leadership and hiring of wrong people, A lot of opportunity for advancement but was taken advantage of by various people with various reasons.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Fantastic place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Specialist in O'Fallon, MO
    Current Employee - Senior Specialist in O'Fallon, MO

    I have been working at MasterCard full-time (more than an year)

    Pros

    If you are dedicated and hard working, this is a great company to work for.

    Cons

    Political, promotions and difficult and salary increases are nil. If you do not get the starting salary you want, you can forget about 'working your way there'.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Purchase, NY
    Current Employee - Vice President in Purchase, NY

    I have been working at MasterCard full-time (more than 10 years)

    Pros

    Company doing well, good benefits, and good work-life balance

    Cons

    Forget getting promoted at this organization.

    Advice to ManagementAdvice

    President should stop being so cocky

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    best place in st louis to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Saint Louis, MO
    Current Employee - Senior Consultant in Saint Louis, MO

    I have been working at MasterCard full-time (more than 5 years)

    Pros

    Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy".

    Cons

    very consensus driven, not driven to take risks, HR no help. hope you get a good boss!

    Advice to ManagementAdvice

    Encourage turnover / new experiences to improve the energy levels; look at the leadership and see if they fit the mould for tomorrow or just a reflection of the past; take some risks to refresh the talent to show you are changing the old banking culture.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    MasterCard is on the move with new technology, innovation and thought leadership!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in Saint Louis, MO
    Current Employee - Business Leader in Saint Louis, MO

    I have been working at MasterCard full-time (more than 10 years)

    Pros

    The life-work balance is wonderful. Everyone pulls together to make things happen and we all take personal pride in quality work. Quality work is usually compenstated for in multiple ways. Truly a global company.

    Cons

    Upper level management changes too frequently, causing confusion and lack of consistency. Probably like most companies there are some bad seeds in the group that talk out of both sides of their mouth, play favorites and are in it for themselves. NY employees are not flexible in the culturaly differences. Too many opinions and performance reviews based on hear say.

    Advice to ManagementAdvice

    Consider spending a little more money on simple technology enhancements that support day to day operations, in the long run employees will be more effecient (saving money) and customers will be happier.

    Employees still feel that they have no place to go in fear of retaliation. HR recently sat on a phone call un-announced for an hour; very sneaky. I have no trust in the process or the department.

    Consider implementing a process for escalating business decisions that are "stuck in the mud" with their existing management.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Financially well-run; Needs to accelerate time to market for product innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time

    Pros

    I like the fact that the company is addressing key competitive factors and working hard to overcome the legacy and mentality of an association. The consumer-centered focus is also important in order to clearly differentiate our product benefits/innovation/value proposition

    Cons

    -Managers lack the skills and leadership to motivate people; yet are rewarded in a vacuum

    -New managers who have been hired with "badge" value are ineffective when it comes down to translating their experience to MC business

    -Not a ton of opportunity to get promoted due to heavy matrix

    Advice to ManagementAdvice

    See above

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work...but not perfect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader, LFI in Purchase, NY
    Current Employee - Business Leader, LFI in Purchase, NY

    I have been working at MasterCard full-time (more than 8 years)

    Pros

    salary is very competitive and innovation of products really good. CEO is inspiring. There are some incredibly smart leaders within the organization. Good at moving people from one function to another

    Cons

    Grp Heads can behave like demi-gods with sense of self entitlement; Purchase culture is stifling, too stiff and unwelcoming. Those who get ahead tend to do so based on who they know. Always seem to have to do more with less

    Advice to ManagementAdvice

    getting things can done can take too long, too many road blocks and culture of risk aversion needs to change

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 7 people found this helpful  

    There is no company that treats its employees worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 8 years)

    Pros

    Great brand, good to have on your resume

    Cons

    I have been with this company for years. This company changed from the best place to work at to the worse place within last 10 years, especially withing last 3 years.

    Facts about working environment:
    1. "Clear desk policy" You supposed to lock all of your papers in drawers before you leave. If you leave something on the table that you get warning, after 3 warnings your are fired
    2. Health insurance is very expensive with very low coverage and huge deductible that you need to pay before anything will be covered. Company covers only 50% of price vs 70-80% as other companies do.
    3. There is no free coffee/tea stations in main building. If you need a drink you had to buy from the stations that sell drinks.
    4. Cafeteria is very expensive and you can only use MasterCard to purchase anything, no cash or other cards accepted. Guests or interviewed people who come for the entire day often are unable to eat.
    5. Business attire policy. If you want to wear jeans on Fridays, than you have to pay $40 for a month ( 4 -5 Fridays).
    6. Company no more has any holiday’s parties, including Christmas because it is expensive.
    7. All printers said on double side printing in b/w. Its very annoying to change setting each time toy need to have one side printing.
    8. Everybody needs to work in the office regardless of weather conditions. HR send out a letter saying that if you want to stay at work while bad snowfall that you have to take a day off.
    9. You cannot buy any expansive office supplies or working tools because everything should be cheap. If you really need something, you should buy it yourself.
    10. There is a company gym facilities, you have to pay $25 a month.
    11. Lost badge- $25
    11. Everybody works on old heavy Dell computers.
    12. There are very strict subordination policies in terms of what you can do and cannot depending on your level

    Recently MC moved all US employees in a different building across the street.
    Half of the floor is now occupied while another half is under heavy construction. People who sit next to construction should every day smell dust, chemicals and work while hearing drilling, sawing and screwing. People complained about working conditions, health issuers and destructive noise.
    No HR or higher management tried to resolve the issue. None of the top managers sit next to construction at this moment.

    Advice to ManagementAdvice

    Ask MC President Ajay Banga to sit next to construction area.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Fantastic company to build a career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leader in Purchase, NY
    Current Employee - Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    Great culture and attitude by most of the workforce and management. Energetic and empowering CEO and Executive Committee that creates and gets involved in initiatives in a meaningful way.

    Cons

    Company went public in 2006 and it seems like there is till a remnant of the "country club" atmosphere. Some people are harder to motivate than others, but i suppose that goes for most workplaces in corporate America. Another potential con is career advancement opportunities depending on the department that you are in. The bigger the department the more opportunities, but also vice versa.

    Advice to ManagementAdvice

    Push people out of their comfort zones and hold them accountable for their actions and results. Reward the ones who go above and beyond to add meaningful value to their department and the company's bottom line.

    Recommends
    Positive Outlook
    Approves of CEO

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