Matalan Retail Reviews

Updated April 15, 2015
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3.1
82 Reviews
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Jason Hargreaves
1 Rating

Pros
  • Very fast paced which is great if you like being busy, usually something new to be doing everyday especially if you work on a department (in 4 reviews)

  • Nothing to be honest staff discount is about all really (in 3 reviews)

Cons
  • customer service staff to keep queues at returns desk down during busy periods (in 7 reviews)

  • when coming into work you wouldnt be rota around, and as punishment be put onto fitting room, (in 7 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Sales assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Matalan Retail

    Pros

    Good working environment, good pay

    Cons

    long hours, messy stores etc

  2. bullying culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Matalan Retail part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    nice customers and other work colleagues
    the staff discount comes in handy

    Cons

    getting a telling of for putting a transaction through without a card not our fault
    cant plan anything due to the amount of shifts all over the place
    big turnover of staff due to being bullied

    Advice to Management

    need managers to learn skills on not talking to staff in a condescending manner. People do not revolve their lives around Matalan and do have others things they do. some managers are upsetting staff and many are leaving.

  3. Not enough hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Sales Assistant
    Current Employee - General Sales Assistant

    I have been working at Matalan Retail

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy job
    No real grafting
    Some initiatives such as scratch cards given

    Cons

    They give more hours to employees they like
    No opportunities for further training

    Advice to Management

    Need to give further training

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  5. Poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Manager in Derby, England (UK)
    Current Employee - Administrative Manager in Derby, England (UK)

    I have been working at Matalan Retail

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good career progression. .eaay to workvur way from shop floor worker to managemen

    Cons

    Poor pay and little reward or recognition for meeting kpi and targets...admin managers are very poorly paid for the work they do..lack of pay increases

    Advice to Management

    Reward reward reward

  6. worked for them for nearly 11 years in their Southern DC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Controller in Corby, Northamptonshire, East Midlands, England (UK)
    Current Employee - Systems Controller in Corby, Northamptonshire, East Midlands, England (UK)

    I have been working at Matalan Retail full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    love the work i do as a system controller, my role doing configuration of the warehouse management system means i am constantly learning new things

    Cons

    for my own position there is no progression for me, still in the role i started in although the position itself has progressed

    Advice to Management

    would love to be recognized for the effort i have made in my role

  7. wearhouse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nav Driver in Knowsley, England (UK)
    Current Employee - Nav Driver in Knowsley, England (UK)

    I have been working at Matalan Retail full-time (more than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    office banter is grate get along grate will evryone who works there best all we meeting new people due to it merging both wearhouses in to one so we going be bigger family under one roof
    managers always friendly and aprochable

    Cons

    3 ocations and ur on warnings or they got disaplin sytem with in some ways bit harsh

    Advice to Management

    more comunication in over all

  8. Part-time job for a student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Sales Assistant
    Current Employee - General Sales Assistant

    I have been working at Matalan Retail part-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of employers the same age.

    Cons

    Seemingly useless management, little to no rewards.

  9. Loved it at first but it slowly went down hill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Sales Assistant in Craigavon, Northern Ireland (UK)
    Former Employee - General Sales Assistant in Craigavon, Northern Ireland (UK)

    I worked at Matalan Retail part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The discount is pretty good.

    Cons

    You don't get hours, they'd rather hire more people than give current employees who are fully flexible and constantly asking for more hours. They have their favourites who get leeway. Alot of the staff do f all, leaving it to you to do. Managers are nice but don't have good management skills, all women, again hand leeway for certain people. They don't train new staff, you have to do that and get no credit for it or additional pay.

    Advice to Management

    Stop hiring students cause they pay less and take better care of your current employees who are loyal and would like something in return.

  10. Often inconsistent hours

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Matalan Retail part-time

    Pros

    Great team and managers, everyone friendly. Easily changed availability and days off pretty simple if asked for in advance. When I started made to feel like I could just ask people if there was anything I didn't understand etc.

    Cons

    Only on a 4hr contract so while some weeks you're in 20-30hrs, the next you can be back down to 4hrs with no warning which can make you feel you're being taken advantage of. Often get phoned 3 times a week either to cancel a shift or beg you to come in at the last minute. Managers are all really nice and helpful but are under pressure from head office to increase profits/cut staff hours. Also unrealistic goals to get customers to sign up for store reward card.

  11. Fast paced and challenging!!'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Matalan Retail full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunities to progress. Very knowledgeable managers who challenge you to succeed. A lot of overtime given to you and are adaptable if unable to do it.

    Cons

    Sometimes the challenges are unrealistic when it comes to matalan cards.
    Payrates do not compare to cost of living.

    Advice to Management

    Company to reduce stress on managers so not to overwhelm staff with unrealistic challenges.

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