Matco Tools Reviews

Updated November 24, 2014
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2.4
19 Reviews
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Timothy J. Gilmore
12 Ratings

Employee Reviews

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  1. District manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in New York, NY
    Current Employee - District Manager in New York, NY

    I have been working at Matco Tools full-time (more than 5 years)

    Pros

    Travel in your local territory

    Cons

    Upper management changes focus monthly

    Advice to ManagementAdvice

    Have regional managers trained

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful

    This was a good entery level postition to get your feet wet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services in Stow, OH
    Former Employee - Financial Services in Stow, OH

    I worked at Matco Tools full-time (more than 3 years)

    Pros

    They had great benefits regarding vacation, sicktime and health. I genuinely enjoyed the people I worked with.

    Cons

    They are the epitimy of a call center wher the customer is only a number. You are expected to take calls from the distributors but not help them when they ask for the help. The only option is to answer the phone, take a credit application and push the distributor off the phone.

    Advice to ManagementAdvice

    Allow your employees to care for your customers more, the distributors will be more satified and have a lower turnover rate.

    Recommends
    Approves of CEO
  3. 1 person found this helpful

    A company of talented, down-to-earth, hard working people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Stow, OH
    Current Employee - Anonymous Employee in Stow, OH

    I have been working at Matco Tools full-time (more than 3 years)

    Pros

    People: The company has attracted some very talented, intelligent people in their Stow headquarters. I feel privileged to work alongside the team.

    Promotions: Advancement is fostered and encouraged – just make it known you want to further your career. Eagerness is rewarded.

    Cons

    Lean: Operates on very tight resources, both in regards to manpower and financial resources. Can be a good thing in a company, but can leads to a burned-out mutual feeling among the team.

    Advice to ManagementAdvice

    Be conscientious about ensuring there are enough "doers" to carry out new initiatives when bringing on additional directors and upper management. Many have great ideas – but these ideas just get added to the ever growing to-do list for the lower level associates to carry out.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. Full of lies and deceit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Distributor/Franchisee
    Former Employee - Distributor/Franchisee

    I worked at Matco Tools full-time (more than 8 years)

    Pros

    You learn that no one is your friend and all most any one cares about is money.

    Cons

    By the time you have your loan and tool truck paid off they start to push on you. By this time, if you actually make it this far you are finally starting to make some money. You have grown you're route and now they say you have too many customers. Well look at that, it is almost time for your 10 year renewal. Now they will force you to give up part of you're route and get this...... buy another $100k + tool truck even if the one you have is perfect. It's all about being a sheep in the field.

    Advice to ManagementAdvice

    Go back to what you did in the 90's when you cared about us and our customers. Fin, form, functionality, and you probably forgot the rest.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Truly a customer driven company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Matco Tools full-time (more than 5 years)

    Pros

    Very tenured people. Lots of promoting from within. Everyone is very driven to provide the best service for the franchisees. Since we are all working toward the same goal, everyone is happy to jump in to help each other. The benefits are very reasonable because the company is a subsidiary of Danaher. We are always driving to do more and achieve better, and I feel we are headed in the right direction by doing so. I like the community involvement too with Susan G Komen donations and United Way.

    Cons

    Would like to see more employee to employee recognition.

    Advice to ManagementAdvice

    Continue growing your people internally.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful

    I can't believe the deceit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Matco Tools full-time (more than 10 years)

    Pros

    whatever little there was is gone

    Cons

    the post "truly a customer driven company" was written by a corporate employee who was told to do so after it was discovered Glassdoor reviews were so bad. It was discussed in a company meeting and the instruction went out to find some (if they could find any) satisfied franchisee to write a good review. The one they found in CA I'm not even sure is real. Read the remarks, this company has a 29% approval rating among existing employees and lower among former ones. Management is rated a 2 and that is with the insiders input too. This is being written as we are at Expo, the annual convention where we trick and swindle the franchisees into buying more inventory than they can afford while we finance it for them then cut them off when they fall behind on payments. Of the 90+ District Managers, at least 30% are actively looking for another job and the rest are either brand new or too old to find another job. The ONLY focus at every level is on selling new franchises. The failure rate has exceeded the new sales for the past several years, which has cost several DMs their job and another reorganization. I'm one of the too old to get another job guys but would leave in a minute if I could find anything at all which would allow me to support my family.

    Advice to ManagementAdvice

    Are you kidding, advice is not something that is welcomed at the field level or in Stow

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Great Franchise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales of Profession Tools in Northridge, CA
    Current Employee - Sales of Profession Tools in Northridge, CA

    I have been working at Matco Tools full-time (more than 8 years)

    Pros

    Self employed make of it what you will. As a business owner you get what ouput into it

    Cons

    Self employed. Business ups and downs with the market

    Advice to ManagementAdvice

    Focus

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful

    RUN - RUN -RUN - RUN - RUN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Matco Tools full-time (more than 10 years)

    Pros

    None whatsoever for a franchisee

    Cons

    Business model built upon finding the uneducated, unsofiscated, gullible prospect then sending an uneducated, unsofiscated, greed-motivated employee who will say or do anything to get a contract signed, which obligate the new franchisee to extremely high interest "in-house" loans. This is followed by no training, a falsified route set-up and constant pressure to buy more inventory, which is over priced to the competition and market. SNAP-On owns this industry as evidenced by an 80 percent failure rate for Marco franchisees in the first two years. Most major banks and the SBA REFUSE to finance ANY Matco venture regardless of the prospective franchise's credit rating (research Google SBA Matco Tools failure rate) then you'll know why they were forced into the much touted "in-house" financing (at extremely high interest rates).

    Advice to ManagementAdvice

    Management is the punchline to the Matco joke. 18 percent, let me repeat, 18 percent of current and former people associated with Marco Tools rate this company favorable go any extent and even fewer would recommend Marco to a friend. RUN - RUN - RUN

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Distributor/Franchisee
    Former Employee - Distributor/Franchisee

    I worked at Matco Tools full-time (more than a year)

    Pros

    Well, there is that concept that you get to be your own boss, run your own company, at least in theory. In practice that's not really the case. You can run your own business as long as you do it the way they say.

    Cons

    Too much risk put on the distributor. Company encourages you to take on additional debt, not only through excess inventory but by extending credit to your customer base who may not have the means to pay. No risk to the company since they come after you, not the end consumer.

    Advice to ManagementAdvice

    The business model is built on a post WWII economy. Its time to modernize.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Distributor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Matco Tools

    Pros

    Lots of potential
    Some of the managers are great

    Cons

    Micro manage their distributors
    Can not retain quality management
    Very hard to be successful in this economy
    Be careful. Work/Life balance is very hard

    Advice to ManagementAdvice

    Quality not quantity

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Matco Tools Photos

The first snow is always nice in Stow. By spring, we're tired of it.

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