Matrix Absence Management Reviews

Updated July 28, 2015
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2.5
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Kenneth F. Cope
8 Ratings

20 Employee Reviews

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  1. Claims Examiner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Integrated Claims Examiner in Milpitas, CA
    Former Employee - Integrated Claims Examiner in Milpitas, CA

    I worked at Matrix Absence Management (More than 10 years)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Co-workers, flexible schedule, location, employee referral

    Cons

    benefits, compensation, salary, lack of promotion

    Advice to Management

    Salaries did not match location for employees


  2. Integrated Claims Examiner

    Current Employee - Integrated Claims Examiner II/Risk Analyst in Glendale, AZ
    Current Employee - Integrated Claims Examiner II/Risk Analyst in Glendale, AZ

    I have been working at Matrix Absence Management (More than a year)

    Pros

    great work ethic, flexible schedules, and great atmosphere

    Cons

    management, processes, advancement, and communication


  3. Helpful (2)

    Trying to get better but a long way to go

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Phoenix, AZ
    Current Employee - Claims Examiner in Phoenix, AZ

    I have been working at Matrix Absence Management full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible schedule and competitive salary

    Cons

    Unequal work loads, training is different than actual floor jobs, management implements ideas prior to trying them, system don't always work the best

    Advice to Management

    Try piloting ideas prior to implementation to see how it impacts the entire company, make sure adequate training is provided for training, lose the ready fire aim mentality


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  5. Helpful (1)

    Increased my knowledge of FMLA and state leave laws tremendously.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Integrated Claims Examiner in Phoenix, AZ
    Former Employee - Integrated Claims Examiner in Phoenix, AZ

    I worked at Matrix Absence Management full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great atmosphere. Coworkers are friendly and upbeat. Compensation was decent.

    Cons

    Expectations are unrealistic. Long work hours, little to no work-life balance. Management expects advanced teammates to pick up the slack for teammates that cannot complete their work in a timely manner.

    Advice to Management

    Consider employees work-life balance.


  6. Helpful (2)

    Very poorly run company with Management that does not care about the people who do the work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Absence Management Specialist in Phoenix, AZ
    Former Employee - Absence Management Specialist in Phoenix, AZ

    I worked at Matrix Absence Management full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The location of this company is good and there is parking near your work place. The campus is pleasant near an artificial lake.

    Cons

    The office culture is poor. The training is poor and does not relate to the work you are required to do. You are required to work long hours although you only get paid on a salary basis for 8 hours per day. The claims load is unrealistic considering the computer systems that you have to deal with.

    Advice to Management

    Treat employees with respect rather than a money making liability. The supervisors are awful to their employees. If you make a mistake you are verbally beaten.


  7. Helpful (1)

    Micro Managing Matrix

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integrated Claims Examiner in Phoenix, AZ
    Current Employee - Integrated Claims Examiner in Phoenix, AZ

    I have been working at Matrix Absence Management full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Outside of a paycheck and a place to call an "employer"....not much else.

    Cons

    Micromanagement, lack of training materials, no clear procedures or policies on clients or how to handle clients, systems are going down on a daily basis, the voice mail system is horrible, everyone has access to your email, and low salary for the amount of work that needs to be done.

    Advice to Management

    Stop micromanaging, appreciate your employees. Attempt to go up the ladder so we can get better, reliable systems.


  8. Helpful (2)

    Nepotism and Negativity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integrated Claims Examiner in Phoenix, AZ
    Current Employee - Integrated Claims Examiner in Phoenix, AZ

    I have been working at Matrix Absence Management full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    they offer decent and competitive salary, the beautiful new building for HQ is centrally located.

    Cons

    training is non existent. Management has no idea how to lead. NO consistency in policy implementation or in promoting employees. People are hired if they are family members or friends of current employees. They are not trained effectively once hired. Turnover is excessive.


  9. Great Growing Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner II in Portland, OR
    Current Employee - Claims Examiner II in Portland, OR

    I have been working at Matrix Absence Management full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Constant growth, good pay, and great management.

    Cons

    No Bonus Pay, Benefits not the best.

    Advice to Management

    Increase the pay or offer bonuses.


  10. Helpful (3)

    Horrible Company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Integrated Claims Examiner
    Former Employee - Integrated Claims Examiner

    I worked at Matrix Absence Management full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    ZERO! Nothing good to say about this company. Their training is extremely lacking in all areas. Even the trainers don't know what their doing. The two supervisors I had were completely unqualified to do their jobs. Spent their time on personal phone calls and shifting different client files to overworked employees. VERY HIGH TUNROVER. If your really good friends with the Supervisor you won't have any issues.

    Cons

    No one takes anytime off and they end up coming in on the weekends to stay current. A lot of the employees are out on FMLA due to the high stress and completely demanding job requirements. The Supervisors make fun of the clients and when faced with a difficult client will look them up on face book to find out where they live and any other personal information on them. Very Unprofessional. I would not recommend this horrible company to anyone! I was asked to come in on a weekend to assist in converting files from paper to electronic files and was supposed to get comp time which never happened since the Supervisor was too busy planning her wedding.

    Advice to Management

    You need to clean house and hire Managers who are truly vested in training their staff to achieve viable goals. You should also stress a work home balance so that your employees won't need to resort to FMLA in order to recharge. Your Upper Management needs to be assessed. Just because you have Supervisors who are willing to work 60-80 hours a week does not make them capable of handling the work load or addressing the needs of both the employees or clients. Human Resources is a waste of time. You need make sure you compensate your employees for constantly working over 40 plus hours a week because you never have enough staff on hand to handle not only your current line of business but your incoming business. You should also compensate ALL Bi-lingual staff and not burden them with not only their own work but other employees work loads as well. The Bilingual staff is not being compensated and being required to do more or "ELSE".


  11. Disability absence managment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Matrix Absence Management

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Business is growing presenting many opportunities for growth.

    Cons

    Vacation and benefits are average



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