Matrix Absence Management

  www.matrixcos.com
  www.matrixcos.com

Matrix Absence Management Reviews

Updated September 22, 2014
Updated September 22, 2014
13 Reviews
2.7
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth F. Cope
5 Ratings

Employee Reviews

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  1.  

    Great Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner II in Portland, OR
    Current Employee - Claims Examiner II in Portland, OR

    I have been working at Matrix Absence Management full-time (more than an year)

    Pros

    Constant growth, good pay, and great management.

    Cons

    No Bonus Pay, Benefits not the best.

    Advice to ManagementAdvice

    Increase the pay or offer bonuses.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Horrible Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Integrated Claims Examiner
    Former Employee - Integrated Claims Examiner

    I worked at Matrix Absence Management full-time (less than an year)

    Pros

    ZERO! Nothing good to say about this company. Their training is extremely lacking in all areas. Even the trainers don't know what their doing. The two supervisors I had were completely unqualified to do their jobs. Spent their time on personal phone calls and shifting different client files to overworked employees. VERY HIGH TUNROVER. If your really good friends with the Supervisor you won't have any issues.

    Cons

    No one takes anytime off and they end up coming in on the weekends to stay current. A lot of the employees are out on FMLA due to the high stress and completely demanding job requirements. The Supervisors make fun of the clients and when faced with a difficult client will look them up on face book to find out where they live and any other personal information on them. Very Unprofessional. I would not recommend this horrible company to anyone! I was asked to come in on a weekend to assist in converting files from paper to electronic files and was supposed to get comp time which never happened since the Supervisor was too busy planning her wedding.

    Advice to ManagementAdvice

    You need to clean house and hire Managers who are truly vested in training their staff to achieve viable goals. You should also stress a work home balance so that your employees won't need to resort to FMLA in order to recharge. Your Upper Management needs to be assessed. Just because you have Supervisors who are willing to work 60-80 hours a week does not make them capable of handling the work load or addressing the needs of both the employees or clients. Human Resources is a waste of time. You need make sure you compensate your employees for constantly working over 40 plus hours a week because you never have enough staff on hand to handle not only your current line of business but your incoming business. You should also compensate ALL Bi-lingual staff and not burden them with not only their own work but other employees work loads as well. The Bilingual staff is not being compensated and being required to do more or "ELSE".

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Disability absence managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Matrix Absence Management

    Pros

    Business is growing presenting many opportunities for growth.

    Cons

    Vacation and benefits are average

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Remote management of this firm is out of touch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Absence Management Specialist in Phoenix, AZ
    Former Employee - Absence Management Specialist in Phoenix, AZ

    I worked at Matrix Absence Management full-time (more than an year)

    Pros

    The work cubes are spacious

    Cons

    Very bad discriminatory culture, poor salary

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    The Best of the Worst!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative
    Current Employee - Claims Representative

    I have been working at Matrix Absence Management full-time (more than an year)

    Pros

    If you enjoy denying hard working honest employees of their benefits then this is the company for you. Matrix works hard to deny workers’ compensation, short and long term disability, return-to-work services, personal/family and medical leave (FMLA) programs to deserving employees.

    Cons

    The work is demanding and thrives off of negative energy. This company requires weekends as well as after business hours, unpaid. The amount of expected unpaid overtime will make you resent this place.

    Advice to ManagementAdvice

    Many unhappy and complaining clients. Matrix work ethic and moto is to say NO to clients. Perhaps that is your problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    They are trying hard, but have a loooong way to go!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Integrated Claims Examiner in Phoenix, AZ
    Current Employee - Integrated Claims Examiner in Phoenix, AZ

    I have been working at Matrix Absence Management full-time (more than 5 years)

    Pros

    Co-workers are friendly. New building is nice.

    Cons

    The management that has rolled over. New CEO and COO are awesome, but some current mangers are still playing favorites, pushing blame and hiding their faults. We had a recent overhaul in personnel and they missed a few!!

    Advice to ManagementAdvice

    This is a great place if you have no kids and are chomping at the bit to start a career. There is very little work life balance. Be prepared to move on in about 3 years because that is the average burn out times here. If you happen to get one of the 2 good managers here feel blessed!! They offer great pay but the amount of overtime you do that is "unpaid" will make you resent this place.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Completely disorganized and outdated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Matrix Absence Management

    Pros

    High salary compared to experience

    Cons

    Not much room for advancement and no organization. There computer systems are almost 10 years outdated. I have better equipment at home. Systems constantly go down and chairs are always breaking. A lot of processes would be simplified if automated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Not the best but ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Integrated Claims Examiner in Phoenix, AZ
    Current Employee - Integrated Claims Examiner in Phoenix, AZ

    I have been working at Matrix Absence Management full-time (more than an year)

    Pros

    Flexible scheduling; Industry Updates; Learning Environment

    Cons

    Terrible Benefits,Little to No room for advancement

    Advice to ManagementAdvice

    Utilize the talent you have to grow. My 20 years of experience was overlooked

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    It was a challenging but worthwhile experience; I am grateful for the opportunity and the skills I acquired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Hawthorne, NY
    Former Employee - Anonymous Employee in Hawthorne, NY

    I worked at Matrix Absence Management

    Pros

    Co-workers are "team-players". Whether or not you are on the same Supervisory team, you can ask anyone for assistance.

    Cons

    The work is demanding and sometime requires weekends or after business hour time which is unpaid.

    Advice to ManagementAdvice

    Better distribution of workload would make for a happier work enviornment.

    Approves of CEO
  11.  

    Matrix Absence Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Integrated Claims Examiner in Austin, TX
    Current Employee - Integrated Claims Examiner in Austin, TX

    I have been working at Matrix Absence Management

    Pros

    Matrix offers a great benefit package.

    Cons

    Management doen't consider each employee's individual needs. Not enough training given. Managers in the Austin office are not fair with all employees and tend to play favorites.

    Advice to ManagementAdvice

    Listen to your employees and offer help and guidance when requested. Don't just sugar coat everthing and say it will get better only to go back to the way it was. Have the management team take sensitivity and leadership training. The management team are only managers, not leaders.

    Doesn't Recommend
    Approves of CEO

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