Matrix Absence Management Reviews

Updated March 23, 2015
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2.3
18 Reviews
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Kenneth F. Cope
8 Ratings

Employee Reviews

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  1. Increased my knowledge of FMLA and state leave laws tremendously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Integrated Claims Examiner in Phoenix, AZ
    Former Employee - Integrated Claims Examiner in Phoenix, AZ

    I worked at Matrix Absence Management full-time (more than 3 years)

    Pros

    Great atmosphere. Coworkers are friendly and upbeat. Compensation was decent.

    Cons

    Expectations are unrealistic. Long work hours, little to no work-life balance. Management expects advanced teammates to pick up the slack for teammates that cannot complete their work in a timely manner.

    Advice to ManagementAdvice

    Consider employees work-life balance.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Trying to get better but a long way to go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner in Phoenix, AZ
    Current Employee - Claims Examiner in Phoenix, AZ

    I have been working at Matrix Absence Management full-time (more than 3 years)

    Pros

    Flexible schedule and competitive salary

    Cons

    Unequal work loads, training is different than actual floor jobs, management implements ideas prior to trying them, system don't always work the best

    Advice to ManagementAdvice

    Try piloting ideas prior to implementation to see how it impacts the entire company, make sure adequate training is provided for training, lose the ready fire aim mentality

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful

    Very poorly run company with Management that does not care about the people who do the work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Absence Management Specialist in Phoenix, AZ
    Former Employee - Absence Management Specialist in Phoenix, AZ

    I worked at Matrix Absence Management full-time (more than a year)

    Pros

    The location of this company is good and there is parking near your work place. The campus is pleasant near an artificial lake.

    Cons

    The office culture is poor. The training is poor and does not relate to the work you are required to do. You are required to work long hours although you only get paid on a salary basis for 8 hours per day. The claims load is unrealistic considering the computer systems that you have to deal with.

    Advice to ManagementAdvice

    Treat employees with respect rather than a money making liability. The supervisors are awful to their employees. If you make a mistake you are verbally beaten.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Micro Managing Matrix

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Integrated Claims Examiner in Phoenix, AZ
    Current Employee - Integrated Claims Examiner in Phoenix, AZ

    I have been working at Matrix Absence Management full-time (less than a year)

    Pros

    Outside of a paycheck and a place to call an "employer"....not much else.

    Cons

    Micromanagement, lack of training materials, no clear procedures or policies on clients or how to handle clients, systems are going down on a daily basis, the voice mail system is horrible, everyone has access to your email, and low salary for the amount of work that needs to be done.

    Advice to ManagementAdvice

    Stop micromanaging, appreciate your employees. Attempt to go up the ladder so we can get better, reliable systems.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 2 people found this helpful

    Nepotism and Negativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Integrated Claims Examiner in Phoenix, AZ
    Current Employee - Integrated Claims Examiner in Phoenix, AZ

    I have been working at Matrix Absence Management full-time (more than a year)

    Pros

    they offer decent and competitive salary, the beautiful new building for HQ is centrally located.

    Cons

    training is non existent. Management has no idea how to lead. NO consistency in policy implementation or in promoting employees. People are hired if they are family members or friends of current employees. They are not trained effectively once hired. Turnover is excessive.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. Great Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner II in Portland, OR
    Current Employee - Claims Examiner II in Portland, OR

    I have been working at Matrix Absence Management full-time (more than a year)

    Pros

    Constant growth, good pay, and great management.

    Cons

    No Bonus Pay, Benefits not the best.

    Advice to ManagementAdvice

    Increase the pay or offer bonuses.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Horrible Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Integrated Claims Examiner
    Former Employee - Integrated Claims Examiner

    I worked at Matrix Absence Management full-time (less than a year)

    Pros

    ZERO! Nothing good to say about this company. Their training is extremely lacking in all areas. Even the trainers don't know what their doing. The two supervisors I had were completely unqualified to do their jobs. Spent their time on personal phone calls and shifting different client files to overworked employees. VERY HIGH TUNROVER. If your really good friends with the Supervisor you won't have any issues.

    Cons

    No one takes anytime off and they end up coming in on the weekends to stay current. A lot of the employees are out on FMLA due to the high stress and completely demanding job requirements. The Supervisors make fun of the clients and when faced with a difficult client will look them up on face book to find out where they live and any other personal information on them. Very Unprofessional. I would not recommend this horrible company to anyone! I was asked to come in on a weekend to assist in converting files from paper to electronic files and was supposed to get comp time which never happened since the Supervisor was too busy planning her wedding.

    Advice to ManagementAdvice

    You need to clean house and hire Managers who are truly vested in training their staff to achieve viable goals. You should also stress a work home balance so that your employees won't need to resort to FMLA in order to recharge. Your Upper Management needs to be assessed. Just because you have Supervisors who are willing to work 60-80 hours a week does not make them capable of handling the work load or addressing the needs of both the employees or clients. Human Resources is a waste of time. You need make sure you compensate your employees for constantly working over 40 plus hours a week because you never have enough staff on hand to handle not only your current line of business but your incoming business. You should also compensate ALL Bi-lingual staff and not burden them with not only their own work but other employees work loads as well. The Bilingual staff is not being compensated and being required to do more or "ELSE".

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. Disability absence managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Matrix Absence Management

    Pros

    Business is growing presenting many opportunities for growth.

    Cons

    Vacation and benefits are average

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    Remote management of this firm is out of touch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Absence Management Specialist in Phoenix, AZ
    Former Employee - Absence Management Specialist in Phoenix, AZ

    I worked at Matrix Absence Management full-time (more than a year)

    Pros

    The work cubes are spacious

    Cons

    Very bad discriminatory culture, poor salary

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    The Best of the Worst!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative
    Current Employee - Claims Representative

    I have been working at Matrix Absence Management full-time (more than a year)

    Pros

    If you enjoy denying hard working honest employees of their benefits then this is the company for you. Matrix works hard to deny workers’ compensation, short and long term disability, return-to-work services, personal/family and medical leave (FMLA) programs to deserving employees.

    Cons

    The work is demanding and thrives off of negative energy. This company requires weekends as well as after business hours, unpaid. The amount of expected unpaid overtime will make you resent this place.

    Advice to ManagementAdvice

    Many unhappy and complaining clients. Matrix work ethic and moto is to say NO to clients. Perhaps that is your problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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