Matrix Direct

  www.matrixdirect.com
  www.matrixdirect.com
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Matrix Direct Reviews

Updated August 18, 2014
Updated August 18, 2014
9 Reviews
2.7
9 Reviews
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Ron Harris
5 Ratings

Employee Reviews

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  1.  

    Fast paced outbound call center operation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent  in  San Diego, CA
    Current Employee - Sales Agent in San Diego, CA

    I have been working at Matrix Direct full-time for more than a year

    Pros

    Good bonus if you exceed your goals

    Cons

    Call center sales operation on phone 8 hrs a day nonstop

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Boiler Room

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  San Diego, CA
    Current Employee - Account Executive in San Diego, CA

    I have been working at Matrix Direct full-time for less than a year

    Pros

    If you have no soul and don’t mind making 300+ cold call a day; this might be a good fit for you.

    Cons

    They are a part of AIG (America International Group). The sales team is a total boiler room experience. The start you selling Accidental Death Insurance that they market to people that are on SSI disability due to health conditions. People like HIV, Heart Failure, etc. (who has one leg in the coffin already due to health reasons). Most likely they will never use them and placing their limited money down in the drain. They will have you call 300+ calls a day and the successful are the people who does not question the management and just force the policies down to their throat. From my experience it is not difficult to sell as these people (customers) are on heavy medications already and they think they are getting a life insurance that will pay off their debts and final expenses. You will not do well if you have a conscience and feel this is garbage product for your customers. Their top reps mute the phone during the part when it says accidental insurance while reading the scripts. You even get in trouble if you spend too much time in the rest room as they time everything.

    Advice to ManagementAdvice

    Please get sued

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Could not wait to get out of there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Matrix Direct full-time for less than a year

    Pros

    Salary base and very good benefits. Training was also excellent and made you feel like you were in a graduate level class. Lots of PTO time is available.

    Cons

    Management does not care about you or the client. All they care about are numbers. If you produce, you are treated well. However, all new people start at the bottom and have to fight your way up. They promise high commissions, but play favorites with whom they provide better quality leads. Not a healthy environment.

    Advice to ManagementAdvice

    Care about your clients and staff. Actually treat them as people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Matrix Direct full-time for more than 5 years

    Pros

    AIG Benefits are very good

    Cons

    Growth potential is un clear

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    A very good insurance employer overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  San Diego, CA
    Former Employee - Account Executive in San Diego, CA

    I worked at Matrix Direct full-time for more than 8 years

    Pros

    Great training and benefits. Forward thinking management. Rewards hard work.

    Cons

    Pay and bonuses have remained static and gone done every year since 2007. The top 10 percent of agent make big $; the other 90 percent struggle to make bonus. Went from representing multiple companies that offered fully underwritten life insurance to offering only one. Pushing ADD products too much and reducing the focus on life insurance.

    Advice to ManagementAdvice

    Reduce the number of agents and restore multi-carrier status.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    It's just a job. That's all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accidental Death and Dismemberment Sales Representative  in  San Diego, CA
    Former Employee - Accidental Death and Dismemberment Sales Representative in San Diego, CA

    I worked at Matrix Direct full-time for more than a year

    Pros

    1) The company does offer a competitive base salary at 40k with benefits, pension, only to try and balance every con that exists in this particular job. 2) They also do pay for licensing, but every company should pay for its employees to get licensed. That is a given if they care about the employee. 3) It is also nice speaking to customers throughout the USA. 4) The training is good.

    Cons

    1) Matrix Direct makes you work every holiday except Thanksgiving Day and Christmas Day. So that means you work Memorial Day, 4th of July, Labor Day, Black Friday, Christmas Eve, New Years Eve, New Years Day. This is not work life balance, especially if you have to travel to see family. They also have you fill out a scheduled time off form at the beginning of the year, to pick what days you want off. Be ready to wait in line, most likely you will not get any holidays days off. Also, anytime you want to schedule any time off, it's always a big deal. Managers question you and grill you about how you should be working. It can be like pulling teeth.
    2) Since you are practically selling Accidental Death and Dismemberment insurance to people from 48 states 95 percent of the time, you have to constantly worry about these policies dropping off. Most of your clientele are folks on disability and they typically only have money at the beginning of the month, most never answer after talking to you the month before. You cannot forward the payment past 10 days (but only with a checking account). Don't get your hopes up, you'll find you go nowhere fast. The average time the policies stay on the books is probably only 2-3 months. But the company makes you pay them charge backs if the policy does not stay on the books for 6 months. Be ready to see your commissions and bonus be non-existent unless you are putting up 30k in force per month with ADD. Only about 4-5 given people do this per month out of 50-60 agents. Be prepared to not see much of any bonus. It is unfortunate it's usually the customers fault because they do not want ADD because they figure out they don't want to pay for such garbage after a small amount of time. It's kind of a joke and the company makes it seem like such a big deal, (money fills up their pockets). But also imagine how much money the company is making if thousands of people only make 2-3 payments on a policy, along with the agent paying back the charge back. It's a vicious cycle. There is no relationship with the customer, and you are constantly taking the next call. Most of these people don't know what's hitting them when they call in and are looking for term life insurance. Like I said, the base and benefits are what keeps it honest. Or otherwise it would be highway robbery.
    3) One other major disadvantage is how suffocating the managers can be. You certainly can tell it's job in itself, but it is really quite funny. They send you these emails, you might want to start improving this even if you have had an excellent week. It's a numbers game so even when you kill it they still monitor you and complain about this or that. You just laugh to yourself. It reminds me of the movie Office Space. Unless you are perfect with everything they always find a way to pick at a flaw with recorded calls, compliance and office etiquette. For instance, you cannot eat at your desk, and you have to leave it on your break which consists of two 15 minute breaks and one 30 minute break.

    Advice to ManagementAdvice

    Don't make it such a grind, give people holidays off, allow everyone to sell term insurance so their business stays on the books, and bring back some other products so there is not so much limitation!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Account Executive or Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  San Diego, CA
    Former Employee - Account Executive in San Diego, CA

    I worked at Matrix Direct full-time for more than a year

    Pros

    The base salary is reasonable and based on salary attained at your previous employer. The range is from $30K-$50K. One of the greatest draws is that all of the leads are provided for you. No cold calling involved. The company offers a very good benefits package including: Medical, Dental, Vision, Matching 401(k) and a Pension. All sales personnel must be licensed and the company offers paid training once the employee passes their State of CA Life & Health Agents exam.

    Cons

    Sales personnel work in a highly-regulated industry in a call center environment. All calls are recorded and used to coach/train/terminate employees. All sales personell work off a regimented script which largely eliminates individuals from utilizing their own creativity and sales skills. The company uses an excessive amount of metrics to measure performance which is a distraction for the majority of agents. The company controls the flow of leads to each agent which directly impacts production for the agent.

    Advice to ManagementAdvice

    Less metrics. More agent autonomy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Call center environment but not bad if u like to hustle on the phones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sales  in  San Diego, CA
    Former Employee - Inside Sales in San Diego, CA

    I worked at Matrix Direct

    Pros

    Decent base pay, good benefits, decent retirement/pension package if there more than 5 yrs

    Cons

    Lots of variables out of your control to make sure policies go in force. Hard to determine what month policies go through because of missed medical appts, rate changes, etc. Not a place if you are not watching & tracking pending polices to be issued. These pending policies will affect your commission. These are the main reasons people are let go or demoted to other departments

    Advice to ManagementAdvice

    None

    No opinion of CEO
  10. 1 person found this helpful  

    A new face everyday, zero retention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Calcutta (India)
    Current Employee - Anonymous Employee in Calcutta (India)

    I have been working at Matrix Direct full-time for less than a year

    Pros

    1. The bright office interiors
    2. Coffee
    3. Good package
    4. Thats about it!

    Cons

    1. No respect for employees
    2. No fixed working hours - long late hours are routine
    3. No proper allocation of work
    4. Confused Management
    5. Poor communication, lack of discipline and extremely sad work ethics
    6. No guidelines, support or feedback - roles are not designated well and the blame keeps shifting
    7. Consider yourself lucky if you manage to stay for a month

    Advice to ManagementAdvice

    procuring talent is as important as retaining them else the point is lost!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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