Mattersight

  www.mattersight.com
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Mattersight Reviews

Updated Jul 14, 2014
All Employees Current Employees Only

3.1 24 reviews

62% Approve of the CEO

Mattersight President & CEO Kelly D. Conway

Kelly D. Conway

(8 ratings)

57% of employees recommend this company to a friend
24 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great place to grow

    Service Delivery Manager (Former Employee) Chicago, IL

    ProsGreat responsibility early in career and ability to really identify the skills that you want to develop and areas of growth

    ConsProduct offerings change so frequently that it is a constant scramble to deliver what is promised to clients

    Advice to Senior ManagementEmployee development could use some improvement and invest more in the development group to shorten the turn around time in delivery

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

     

    Avoid avoid avoid

    Operations (Current Employee) Chicago, IL

    ProsDecent starting salary
    3 weeks vacation
    Great Chicago location in the heart of the Loop
    Decent hours, depending on the position

    ConsCompany is a mess politically
    Hasn't turned a profit in 14 years (look it up)
    Constant re-orgs
    Horrible vibe around the place for a tech company...
    Incredible turnover
    There is absolutely nothing sexy at all about this company.
    Very little perks, uninteresting product, nerdy, introverted colleagues
    If you like zero people interaction at work, this place is for you
    A lot of old people work here for a Tech company, no energy

    Advice to Senior ManagementSell the company already

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

    2 people found this helpful  

    Sinking, Directionless Company with Talented Individuals and Great Team Culture

    Anonymous Employee (Former Employee) Chicago, IL

    Pros- Work life balance is manageable. It is not uncommon to see folks work under 40 hours a week
    - Each team has solid culture, due to smart, hardworking individuals from prestigious universities
    - Convenient location in downtown Chicago
    - With continuous employee turnover, job opportunities are available for personal growth and development

    Cons- Senior management and above appear to be more concerned with their bonuses rather than investments in the future of the company
    - The organization seems to be sinking under the weight of financial struggles with no relief around the corner
    - Management appears to have no appreciation for employees due to sub par market-rate compensation and practically no benefits (lack of 401k matching, depressing lunchroom 'snacks')
    - Inefficient processes disrupt productivity and plague every step along the way, from planning, design and development to product management, testing and implementation
    - Lack of company wide culture due to persistent state of paralysis from employees being stretched so thin
    - Little to no communication across departments leads to scenarios where sales teams up-sell and promise much more than the folks below can chew and churn out
    - Deteriorating employee engagement; not aided by certain senior managers whose day-to-day responsibilities maintain an illusion of business impact and significance, albeit with no real results

    Advice to Senior ManagementFor every step the company takes, it seems to take two steps back. Be transparent with your employees, admit your struggles and missteps, keep your promises, and try and motivate and bring everyone on the same page. If not, folks may continue to leave and it may not be possible to plug the holes on the burning, sinking ship any longer

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great potential if company can successfully become a product company

    Anonymous Employee (Current Employee)

    ProsReasonable politics and generally a good open-door policy
    Good work-life balance

    ConsDifficult for company to transition from being a consulting company to being a product company

    Yes, I would recommend this company to a friend

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    Great People

    Anonymous Employee (Current Employee)

    ProsGreat work life balance. Younger employees are smart, talented, and fun to work with.

    ConsSenior management, company not profitable

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    A company with potential, despite the significant growing pains

    Analyst (Former Employee) Chicago, IL

    ProsLots of young, bright talent
    Plenty of horizontal and vertical mobility, assuming you make your interests known
    Reasonable hours
    Decent benefits

    ConsPervasive lack of respect for the C-levels
    High employee turnover rate
    Entry level positions are mind numbingly under stimulating
    Poor vacation allotment

    Advice to Senior ManagementBe honest and open with you're subordinates. They can handle bad news, and will more willingly embrace good news if given the entire picture.

    Don't lay people off so aggressively while constantly hiring. It's a blow to morale to see a coworker released after six months, only to be immediately replaced by a fresh hire.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Happy Employee

    Analyst (Current Employee) Austin, TX

    Pros- Great work life balance
    - Wonderful Team Enviroment
    - Opportunites to learn new skills
    -Opportunity for advancement if you show your worth

    Consno Team Building activities outside of work in the Austin office .

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    Great place with many opportunities

    Infrastructure (Current Employee) Edina, MN

    ProsMany projects come down the pipe, as well as great teams for placement.

    ConsLimited benefits and deteriorating 401k.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    committment to future growth seems great

    Business Team (Current Employee) Chicago, IL

    ProsTechnology is solid. Business team v\actively looking at value proposition, details of offering and how best to grow company. Recognition of past missteps is refreshing.

    Consit's a double-edged sword - product is behavioral analytics with point of differentiation being lingustics analytics. Somewhat difficult story to tell since this is not "known tech" at most enterprises.

    Advice to Senior Managementstick with core values - innovation, speed, strong customer relationships - to succeed

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Happy Employee.

    Anonymous Employee (Current Employee) Chicago, IL

    ProsLike the ability to grow within the company - there is definitely an organic grown model here. Mattersight takes individuals personal strengths and interests in mind when promoting and placing people on teams.

    Enjoy collaborating with a smart group of people at all levels of the Organization.

    ConsSometimes there can be a lack of communication from the top down.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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