Mattersight

www.mattersight.com
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Mattersight Reviews

Updated February 22, 2015
Updated February 22, 2015
29 Reviews
3.3
29 Reviews
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Mattersight President & CEO Kelly D. Conway
Kelly D. Conway
12 Ratings

Employee Reviews

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  1.  

    After three years, I still find the work interesting and the people awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant
    Current Employee - Senior Consultant

    I have been working at Mattersight full-time (more than 3 years)

    Pros

    * Great co-workers
    * Excellent dev machines
    * Good location in Austin
    * The 'personality' (PPI) is an intriguing aspect of the office atmosphere.
    * Many potential bonuses
    * Interesting Software Stack
    * Complex problems to be solved
    * Extremely knowledgeable co-workers

    Cons

    * Project deadlines before requirements have been considered
    * Requirements changes
    * Disconnect between upper management and development

    Advice to ManagementAdvice

    I'm pretty happy. Sometime I would like to know more what's going on internally (not just a general status overview) .

    Recommends
  2.  

    My experience was very positive due to having a great supervisor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Mattersight full-time (more than 3 years)

    Pros

    For the most part, the work was challenging and I learned a lot during my time there. The work-life balance was great by the time I left, mostly due to my efforts to make the role more manageable.

    Cons

    I worked in Global Support, which did not get pay increases nearly as often as the revenue generating employees.

    Advice to ManagementAdvice

    Your global support employees work just as hard as the consultants and provide a valuable service to the company. Consider reviewing their performance and rewarding it as often as you do the others.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    About to Pop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mattersight

    Pros

    I am relatively new to Mattersight, having just joined in the last month or so. But I get the sense that this place is about to pop. The product is one of the coolest things I have seen in a long time - using personality data to help businesses have better conversations with their customers. The management team is really solid. And the customer base, while small, is comprised of super large companies. I am really excited about 2015. This is the coolest company that no one has ever heard of!

    Cons

    "This is the coolest company that no one has ever heard of!" The company needs to invest more in brand awareness.

    Advice to ManagementAdvice

    Focus on perfecting product/market fit.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Company on the Rise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Mattersight

    Pros

    Exciting day-to-day business developments
    Company showing great promise and potential
    Not as bureaucratic as many companies its size
    Free snacks and sometimes meals
    Company bonding events are fun
    Company making serious effort to continuously improve culture and employee satisfaction

    Cons

    Proceeds of sales successes not shared among supporting employees in a meaningful way
    Pressure can be intense at times
    Could use more perks

    Advice to ManagementAdvice

    Try to better mobilize your non-sales workforce through better distribution of sales incentives (lunch and individual shout-outs is a good start but try something more financially meaningful)

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Problems at the top.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mattersight full-time (more than 3 years)

    Pros

    A lot of smart people and a lot of opportunities to have real responsibility early in your career.

    Cons

    There were a lot of great people at Mattersight. They now work at SalesForce. The quality people they have managed to keep are usually there because of the work-life balance the company affords. Upper management is oblivious to how oblivious they look. The technology sounds great, but rarely delivers on accuracy or user experience. If Mattersight lost one important client, it would likely go under tomorrow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Avoid avoid avoid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in Chicago, IL
    Current Employee - Operations in Chicago, IL

    I have been working at Mattersight full-time (more than 3 years)

    Pros

    Decent starting salary
    3 weeks vacation
    Great Chicago location in the heart of the Loop
    Decent hours, depending on the position

    Cons

    Company is a mess politically
    Hasn't turned a profit in 14 years (look it up)
    Constant re-orgs
    Horrible vibe around the place for a tech company...
    Incredible turnover
    There is absolutely nothing sexy at all about this company.
    Very little perks, uninteresting product, nerdy, introverted colleagues
    If you like zero people interaction at work, this place is for you
    A lot of old people work here for a Tech company, no energy

    Advice to ManagementAdvice

    Sell the company already

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Sinking, Directionless Company with Talented Individuals and Great Team Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Mattersight full-time (more than a year)

    Pros

    - Work life balance is manageable. It is not uncommon to see folks work under 40 hours a week
    - Each team has solid culture, due to smart, hardworking individuals from prestigious universities
    - Convenient location in downtown Chicago
    - With continuous employee turnover, job opportunities are available for personal growth and development

    Cons

    - Senior management and above appear to be more concerned with their bonuses rather than investments in the future of the company
    - The organization seems to be sinking under the weight of financial struggles with no relief around the corner
    - Management appears to have no appreciation for employees due to sub par market-rate compensation and practically no benefits (lack of 401k matching, depressing lunchroom 'snacks')
    - Inefficient processes disrupt productivity and plague every step along the way, from planning, design and development to product management, testing and implementation
    - Lack of company wide culture due to persistent state of paralysis from employees being stretched so thin
    - Little to no communication across departments leads to scenarios where sales teams up-sell and promise much more than the folks below can chew and churn out
    - Deteriorating employee engagement; not aided by certain senior managers whose day-to-day responsibilities maintain an illusion of business impact and significance, albeit with no real results

    Advice to ManagementAdvice

    For every step the company takes, it seems to take two steps back. Be transparent with your employees, admit your struggles and missteps, keep your promises, and try and motivate and bring everyone on the same page. If not, folks may continue to leave and it may not be possible to plug the holes on the burning, sinking ship any longer

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great potential if company can successfully become a product company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mattersight full-time

    Pros

    Reasonable politics and generally a good open-door policy
    Good work-life balance

    Cons

    Difficult for company to transition from being a consulting company to being a product company

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Manager in Chicago, IL
    Former Employee - Service Delivery Manager in Chicago, IL

    I worked at Mattersight full-time (more than 5 years)

    Pros

    Great responsibility early in career and ability to really identify the skills that you want to develop and areas of growth

    Cons

    Product offerings change so frequently that it is a constant scramble to deliver what is promised to clients

    Advice to ManagementAdvice

    Employee development could use some improvement and invest more in the development group to shorten the turn around time in delivery

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A company with potential, despite the significant growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Chicago, IL
    Former Employee - Analyst in Chicago, IL

    I worked at Mattersight full-time (more than a year)

    Pros

    Lots of young, bright talent
    Plenty of horizontal and vertical mobility, assuming you make your interests known
    Reasonable hours
    Decent benefits

    Cons

    Pervasive lack of respect for the C-levels
    High employee turnover rate
    Entry level positions are mind numbingly under stimulating
    Poor vacation allotment

    Advice to ManagementAdvice

    Be honest and open with you're subordinates. They can handle bad news, and will more willingly embrace good news if given the entire picture.

    Don't lay people off so aggressively while constantly hiring. It's a blow to morale to see a coworker released after six months, only to be immediately replaced by a fresh hire.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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