Mattersight Reviews

Pros

Completely new solution that has no parallel - no competitors match our product. Exciting new learning experiences with regards to psychology of distress which is a skill for life. Always surrounded by very driven individuals.

Cons

Very difficult to understand some of the rationale behind decisions made by senior management with regards to R&D. Ambitious individuals can be very difficult to work with on a daily basis.

Advice to Senior Management

Continue to drive solution forward - don't stop innovating. At the same time, invest in some maintenance to clean up core product. And please be a little more transparent (mainly with associate consultants and consultants) about management decisions.

Pros

The people at eLoyalty are great. Young, motivated professionals from strong college backgrounds. The work atmosphere is vibrant and a pleasure to be a part of.

Cons

The company feels somewhat disconnected internally. There are issues in communication between teams. As a smaller company, it certainly lacks many of the perks of a larger, more established institution.

Advice to Senior Management

I would allow for more ease of movement into a desired role for all positions. There seems to be a disconnect between teams.

Pros

great place to learn new technologies, fellow engineers are best in the business, salaries are good, projects are large and complex with lots of (good) technical challenges.

Cons

no respect or communication from upper management, bad benefits, no bonuses, no life work balance. Project management does not take control of the project, so extraordinary effort is required by consultants to fulfill unrealistic promises made by management. Reviews and promotions are driven by the political agenda of upper management

Advice to Senior Management

Listen to your front-line consultants who know more about your clients than you realize. Many of your senior consultants have more years of experience than your account managers, and can tell you a lot about your clients

Pros

Lower level management understands the problems and people
Flexible schedule
Fun atmosphere
Talented technical staff

Cons

Managers that care are fairly powerless to improve things given the Chicago favoritism
Chicago business side is full of inexperienced people
Lack of clear upper management leadership and direction
Company has never made a profit
Sales force sells anything and everything, despite being able to actually deliver

Advice to Senior Management

Learn to stop running in random directions, establish clearer leadership and direction, leverage your experienced people, stop letting inexperienced people run the company into the ground.

Pros

Extremely talented technial resources
Interesting projects

Cons

Extreme favoritism
Poor pay over time

Advice to Senior Management

Respect all people not just your favorites

Pros

There are a lot of very talented and for the most part, decent people working there. Cross-training, pooling of knowledge and enhancing skills for personal and career growth are priorities.

Cons

Promotion and raise decisions seem arbitrary and capricious. One week you are the savior for having performed miracles, but one small mistake (even if it's not yours) and you're looking over your shoulder - very much get the feeling of "What have you done for me lately?" from management. Same day travel is sometimes required - you get a call and have to hop on a plane.

Advice to Senior Management

Constant "workforce reduction," with immediate hiring of replacement workers, is a huge blow to morale. Providing some transparency in these staffing decisions would go a long way towards alleviating the feeling among staff that at any moment they will be unemployed.

Pros

eLoyalty is one of the few companies where you can get entry level VoIP experience. Benifits and compensation where inline or higher then most companies in the field. Handful of very knowledgable engineers who are able and willing to train less savvy junior engineers. Smaller company feel with and tight knit community. Sales was good at their job.

Cons

The biggest problem with this company is not their contact center managed services, but with their BAMS group. They continue to pump big money into development without any suitors for the product which puts a huge strain on the other divisions. Career advancement is practically non-existant as formal training opportunities are few and far between which was the ultimate reason for me leaving. Also if you are not part of the good 'ol boy eloyalty group you have particularly zero chance of advancing. Most of the "in" group knows each other from past employment at other companies (mainly first USA or Capital One) and conspire to either make things good for you or very difficult to try and force you out voluntarily. Particularly all members of managed service are under surveillance of what websites they visit, personal calls, or even socializing with the wrong members of CCMS can get you in hot water. Which makes the mgmt. seem very petty.

Advice to Senior Management

Find "real" managers and not just ones who's sole purpose is to make things better for a select few. Cut your loses with BAMS and focus on the only profitable division CCMS.

Pros

Compensation can be cometative, and if you fall in the right clique you may move up very fast regardless of you capabilities.

Cons

Favoratism and internal politics will determine your career, not your actual skiils, abilities, experience work ethic. Some of the most talented employees get the least recognition while other are given credit for someone else's work to help push them through the ranks. Managment is often completely out of touch with the client status and the responsibility to carry on the most important tasks are left to the least experienced lowest paid employees, expectations of whom are set higher than those getting paid tripple the salaries. If you are howerver in the "in" crowd you will be pushed to the managment level of the companies, which at present means a lot of the productr development is led by people barely a handfull of years out of college who are put in the position over those with decades of expereince within multiple companies within the industry, who then have to take the heat and clean up the mess left by the managment in their early 20s. This in turn makes the company direction and development completely backwards.

Advice to Senior Management

Favorotism is currently what has shaped the managment and is what tends to cause half developed products with only a partial thought behind them that then gets sold to clients and ruining the deadlines and promises made. Without recognizing the lower level employees repsonsible for the true bottom line the company will continue to loose it's most valuable talent

Pros

There are some very talented, very knowledgeable, and very hard-working people spread over the company. If you are fortunate enough to work with these people, you can and will learn a lot and do great work. Some management truly cares.

Cons

Company seems to have little direction. Financial problems get taken out on the lesser folk (e.g. constant layoffs, reduction of benefits), while upper management continues to get huge bonuses every year.

Advice to Senior Management

Stop putting the screws to the lower level employees. Giving yourselves huge bonuses year after year while benefits steadily decline and the company continues to lose money is terrible for morale.

Pros

The company is focus on UCCE and has a lot of opportunties to grow for individuals

Cons

1. Very poor management and support from team members, can't even get tools to do the job sometimes
2. Very poor project flow, everything else except UCCE is not import for them, even in the BOM, not capable of doing basic R/S, IPT ...
3. Employee evaluation is VERY often, from PM/Manager/VP since they need to get rid of people very often. Of course they are always hiring.
4. Doesn't have good reputation, almost every one in the industry knows they keep losing money for years and still going down.

Advice to Senior Management

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