Mattress Firm

  www.mattressfirm.com
  www.mattressfirm.com

Mattress Firm Reviews

Updated December 19, 2014
Updated December 19, 2014
380 Reviews
3.6
380 Reviews
Rating Trends

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Mattress Firm CEO Steve Stagner
Steve Stagner
267 Ratings

Review Highlights

Pros
  • You can make good money if you are good at your job and in a good store (in 17 reviews)

  • Mattress Firm has a great training process that really makes you a Sleep Expert (in 24 reviews)


Cons
  • It can be difficult to find a work-life balance during the busy summer seasons (in 53 reviews)

  • Work/Life Balance is a challenge with long hours; average shift is 10-11 hours (in 80 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Simple one day contract work (hold a sign outside)

    Former Employee - Outside Sign Holder (Promotions) in Austin, TX
    Former Employee - Outside Sign Holder (Promotions) in Austin, TX

    I worked at Mattress Firm as a contractor (less than an year)

    Pros

    The marketing team that hired me was very professional. I would recommend any teenager looking for extra cash try this.

    Cons

    The cons had nothing to do with Mattress Firm. However, it is hot outside and there won't be any refreshments given to you so bring your own.

    Advice to ManagementAdvice

    Simply make sure that all teenagers hired to hold your signs have access to water.

  2.  

    Easy job with a potential high payout.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mattress Firm

    Pros

    Easy job, with potential to make a great living. Great training provided by the company to help you succeed.

    Cons

    Work-Life balance. This is more of a con for those with families. You work every weekend with typically two weekdays off. 10 hour work days except on Sundays (which are 6 hour days). You work all holidays except thanksgiving day and christmas day and whenever there is any holiday of any kind you arr expected to work extended hours.

    Recommends
    Positive Outlook
  3.  

    Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Manager
    Current Employee - Area Manager

    I have been working at Mattress Firm full-time (more than 3 years)

    Pros

    Fair Compensation, Understanding employers, Good Benefits

    Cons

    Weak 401(k) match for such a large company, Very long hours, Hard to project earnings from month to month and year to year.

    Advice to ManagementAdvice

    Have higher level managers take a longer view of associate performance. Not just look at one period of sales before making store changes.

    Recommends
    Neutral Outlook
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  5.  

    Store Manage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Charleston, SC
    Current Employee - Store Manager in Charleston, SC

    I have been working at Mattress Firm

    Pros

    Great culture. Room for growth. Opportunity to make great income. A strong sense of empowerment as an employee.

    Cons

    Work/life balance. It is retail so you have to understand the hours. You work while everyone else is off.

    Advice to ManagementAdvice

    Attempt to give employees half days (one employee comes in earlier, leaves earlier. The other comes in later, closes the store). I feel this would greatly decrease the turnover rate.

    Positive Outlook
    Approves of CEO
  6.  

    Great place to get in to sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Mattress Firm

    Pros

    Awesome company to work for. Pay is good for the hours that you work

    Cons

    Can be in the store alone which can be boring

    Neutral Outlook
  7.  

    Awesome place to work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mattress Firm

    Pros

    The teamwork is awesome! Everyone works together and there is constant encouragement!
    Company goals aren't unattainable by any means.
    There is plenty of room to go up!
    The downtime is awesome for educational purposes!
    The pay is pretty good and it's salary unless you work overtime.
    You make commission too! If you beat your salary in commission, you make that money instead! No brainer here, folks!
    Upper management actually listens to your concerns and helps in anyway they can!

    Cons

    The downtime can be a bit much. Lots of time to yourself.
    The hours are retail hours. What did you expect, though?
    ...I can't really think of anything else

    Advice to ManagementAdvice

    Maybe shorten hours of operation or split shifts. Other than that, keep it up! I love my career!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    New mattress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mattress Firm

    Pros

    Great friendly staff; great place to shop

    Cons

    Not a large enough selection

    Advice to ManagementAdvice

    None

  9.  

    I love working with people I'm excited to see every day!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Wilmington, NC
    Current Employee - District Manager in Wilmington, NC

    I have been working at Mattress Firm full-time (more than 5 years)

    Pros

    I started with Mattress Firm 7 years ago as a referral of a friend who had worked here for two years at that point. It began as a means to earn a good income, but after 3 short months it became very clear to me that what was available was a career.

    In my time I have been given the opportunity to work for and with some of the most passionate and talented business leaders and coworkers I've ever meet. The growth and opportunity for advancement is unreal! I've seen this company grow from just over 400 locations to over 2000.

    I have worked in both large markets where there are 50 stores and opened small markets of one store and have been there to see them grow into 12+ locations. The one thing that stays the same in every place across this company is the people. The truly compassionate, caring, team driven culture. This is something I LOVE about Mattress Firm and the reason I get excited every day I step through the doors!

    Cons

    It's retail, I knew what I was getting into with the hours and weekends. As long as you understand that it won't be a con. As you progress with the company that becomes less of an issue.

    Recommends
    Positive Outlook
  10.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mnanger On Duty in Miami, FL
    Current Employee - Mnanger On Duty in Miami, FL

    I have been working at Mattress Firm

    Pros

    Okay base pay
    Great co-workers
    Big company but with a small company mentality
    2 days off
    Always opening new stores

    Cons

    Long hours (10 hours per day)

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Place to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Mattress Firm full-time (more than 3 years)

    Pros

    My biggest Pro, is the fact that I have very litter experience in the world of sales. This company changed that for me and I learned a tremendous amount. Enough that I was able to establish a career with this great company!

    Great atmosphere to work in! Worked a lot of different jobs and I have never worked for a company where the culture was so important!

    You control how much money you make. The more you sell, the more you make. Just that simple. If you don't like what you're making, figure out what you can do to change that, and when you do, you can make more money right then and there. Not a year or two later. It can happen as soon as the next month, as long as you put the effort and time into making yourself better, you will make more money.

    You also can move up in the company quickly. Most jobs you have to be there for 10+ years before you can get a promotion. That's not the case here as they do a lot of internal hiring to those who are qualified, or determined to advance with in the company.

    I've had the chance to work with some of the greatest bosses, that I've ever worked with as I moved up through this company.

    Cons

    This is retail, so there are always some kind of cons. Not everyone will like the job but that's the world of retail. I knew what I was getting into with this job, so I never complained about the usual issues people complain about when it comes to retail.

    I won't say I was never frustrated, but I never let the "cons" change my opinion about this company.

    To me the "cons" did NOT even come close to out weighing the pros.

    Advice to ManagementAdvice

    Just keep doing what you're doing. Make the atmosphere fun and enjoyable. Help out your co-workers when they need it and help them succeed. When they succeed, you succeed.

    Recommends
    Positive Outlook
    Approves of CEO

    Mattress Firm Response

    Dec 3, 2014Vice President Talent Management

    Hey Houston! Great outlook on the fact that all jobs have pros and cons- glad MFRM is providing more positives than negatives for you. Thanks for your review and for your 3+ years dedication to the ... More

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