Mattress Firm Reviews

Current Employee – been working at Mattress Firm full-time for more than a year

Pros – Great company culture, fun and energetic coworkers, laid back work style

Cons – long hours, slow paced, can get repetitive other than that, pretty great company

Advice to Senior Management – Promote on a qualification base and not just because of sales. Just because someone can sale doesn't mean they can successfully manage.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Mattress Firm full-time for less than a year

Pros – Number 7 top rated company to work at. Great company for sales person you can make as much money as you want. You do have to work hard to get the sales but it is worth it!!!

Cons – Long hours of nothing but boring sitting on your butt waiting for a guest.

Advice to Senior Management – Training was very long I know you have to do the full 6 weeks but some people could test out early. Not all of us need 6 weeks

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Mattress Firm full-time for more than a year

Pros – Fun co-workers
Lots of autonomy
Opportunity to travel

Cons – Long hours
Culture changed since the company went public
Advance if you're in the IN crowd
No appreciation for above and beyond work
DM's are only interested in their own advancement

Advice to Senior Management – It doesn't matter how many door swing counters you use. Listen to your people on the ground level if you want to know what the market is really doing. Stop promoting people that are unprepared to manage markets and districts. You say Mattress Firm hires within but you didn't tell me that my district manager would block me from pursuing a position at home office..

No, I would not recommend this company to a friend

Current Employee – been working at Mattress Firm full-time for more than a year

Pros – Forgivable draw system is nice, dont have to worry about getting into a hole each month.

Cons – Expect to drive around for filling in stores and for meetings. They dont really care how much you have to spend on gas.
They say make more money, but it goes towards draw...if you break draw, they take away your overtime. So only way to make more money is to break draw big.
Very corporate mentality...require that you have a sales process card on you at all times-it is your drivers license to work.
So numbers driven in their decisions that they make poor management decisions in placement. Seen some very poor managers that can weasle breaking draw.

Advice to Senior Management – Get off the beach and get into the stores. Get your head out of the computers and see the store action in person. Cant make good decisions when managing from afar.

Yes, I would recommend this company to a friend

Current Employee – been working at Mattress Firm full-time for more than 3 years

Pros – Stable employement, opportunity to make good money

Cons – Retail hours, few opportunities to advance

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Mattress Firm full-time for more than 3 years

Pros – Great culture, Community involvement, Great Pay, Awesome training and development, Advancement potential

Cons – Long retail hours causing poor work/life balance. Relocation required for some promotions

Advice to Senior Management – Consider the employees lack of work/life balance. Don't require people to move across country for a promotion. Promote within

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Mattress Firm full-time for more than 10 years

Pros – Very diverse culture with exceptional opportunities available, nationwide. The growth in recent years is unprecedented and has created new jobs & roles for all levels within the company! In addition, the earnings potential is incredible.

Cons – it can be challenging to move up if the local leadership is at or below par in regards to leadership development.

Advice to Senior Management – Once an initiative is put into place, be sure that there is also a plan to follow up with it and keep all associates and managers "buying into", longterm.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Mattress Firm full-time for more than a year

Pros – Very relaxed environment, great discounts for employees. Good growth potential if you're willing to work hard.

Cons – No work life balance. You are expected to work 10 hours a day and every weekend and every holiday. sometimes they have 8am meetings on top of the already 10 hour work day making it a 12 hour work day.

Advice to Senior Management – Give employees time for their personal lives as well.

No, I would not recommend this company to a friend

Current Employee – been working at Mattress Firm full-time for less than a year

Pros – They have direct deposit and they’re always on time with your micro-paychecks. There are some cool people that work here. They tend to leave though.

Cons – My time here at Mattress Firm has felt like being trapped in the Twilight Zone.

There’s an aggressively stupid level of micro-management here that I’ve never seen before. The pay is peanuts, but you wouldn’t know if from the company meetings - I mean “experiences” as they’re called. It’s very cult-like. Everyone puts on their happy faces and are encouraged to offer up “affirmations” in the beginning of each “experience.” Here, written tests aren’t called tests, they’re called “celebrations.” Can you believe that? Everything is renamed and redefined here, similar to how cults attempt to change how you view the world around you.

In addition, there’s constant repetition here to the point of brainwashing, constant scrutiny and constant “mattress firm culture” being shoved down your throat. It’s sickening. I’ve even heard 2 employees refer to their own kids as “Mattress Firm Babies.” Very creepy and it makes me feel very uncomfortable.

Advice to Senior Management – 1. Stop taking advantage of your employees. Having a sliding commission structure is inherently flawed as it is because it rewards the company while punishing the salesman, but basing a sliding commission structure off of the gross profit dollars makes it borderline theft. You are effectively stealing from your own sales force. Other companies in the industry pay off of the subtotal, usually a flat 10% off the top. Unless you work in Texas where “The Firm” has a monopoly, you can forget about making money, and even those guys are being paid substantially less than they would elsewhere.

2. Stop micro managing the souls out of your employees. What is this, the third grade? Show some respect to the lifeblood of your organization. You’ll get better performance out of your staff if you allow them to THINK and have their own mind. What you have now is a company full of “company man” drones who can no longer think for themselves because every decision they make must be approved by an authority -- much like a cult. Maybe that’s how you want it, I don’t know.

3. Here’s a wild idea -- stop forcing your sales staff to lie. Period. I won’t elaborate because I don’t want to divulge your unethical “trade secrets,” but upper management knows exactly what I’m talking about.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Mattress Firm full-time

Pros – Good discount on mattresses.
Many helpful coworkers.
Many coworkers with similar views on the company to converse with.
A lot of high end mattresses to "product test".

Cons – The hours are long.
On the rare occassion you are in a busy store, there are too many "sales managers" working at the location to make any money.
No chance of getting holidays off.
Management that have no business managing people and do not understand business, management, nor sales.
Rampant cronyism that sees MBAs passed over for recent CC grads.
Dishonest sales techniques pushed that verge on illegal and are, at the least, unethical.
Antiquated business practices resulting from not listening to/bringing in people with up to date knowledge on the sales industry.

Advice to Senior Management – Hire an ethicist with some moral fortitude.
Listen to employess with significant business and sales experience.
Update current policies.
Promote based on merit.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company