Max & Erma's Restaurants

www.maxandermas.com
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Max & Erma's Restaurants Reviews

Updated April 20, 2015
52 reviews filtered by
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2.9
52 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Robert Forbes
11 Ratings

Pros
  • It's a nicer middle-class restaurant, with good food (in 3 reviews)

Cons
  • I routinely prepared my own food because the cooks weren't around to do it (in 5 reviews)

  • 65 an hour hence free labor to clean and do other jobs that have nothing to do with waiting tables (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Max & Erma's Restaurants

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of room for growth. Upper Management really care.

    Cons

    they need to open more stores

  2. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Max & Erma's Restaurants

    Pros

    Liked working with the people, had some great managers that did actually care about their employees.

    Cons

    Management turnover, sometimes did not take into consideration your changing availability due to school or other commitments.

    Advice to Management

    Treat servers like they do actually matter.

  3. I worked at Max & Erma's Restaurants part-time (More than a year)

    Pros

    Made a lot of good friends, good management, and there's always a contest going on

    Cons

    There was a little bit of favoritism played

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not enough customers

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Cleveland, OH
    Former Employee - Server in Cleveland, OH

    I worked at Max & Erma's Restaurants

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice staff and nice customers. Menu wasn't too hard to memorize.

    Cons

    Not enough customers so I didn't get many tips.

  6. Decent company to work for, great people to work with, very hands-off management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook in Westerville, OH
    Former Employee - Line Cook in Westerville, OH

    I worked at Max & Erma's Restaurants full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    I enjoyed preparing meals. My coworkers were really the best part of the job.

    Cons

    Management often was not aware what other supervisors were doing - I was fired for calling off sick while I had acute bronchitis, because management never passed on the doctor's note that I was forced to procure BEFORE I could even call off. I was still in training.

    Advice to Management

    In the future, perhaps you should take employee health seriously, working as you do in the field of foodservice. this is literally the only kitchen job I've ever had where I showed up to work sick after trying to call off and not one manager sent me home. It's a serious health code risk to force ill employees into work during flu season, and firing them for being sick shows no knowledge of the industry.

  7. Very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Max & Erma's Restaurants full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It is really diverse and with 58 employees it was always a challenge

    Cons

    Menu changed too often. Managers were not allowed to help hourlys

  8. Good fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender in Columbus, OH
    Former Employee - Server/Bartender in Columbus, OH

    I worked at Max & Erma's Restaurants full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked for Max & Ermas for years in many locations through Ohio and worked all positions in the restaurant. Was always a fun environment and felt like family! If you work hard it's a great place to make money!

    Cons

    Management is always a challenge in a restaurant environment. This is no exception.

    Advice to Management

    Communication with staff could be improved upon. Many times during the ownership changes staff feared that they would come into work to locked doors and a closed down restaurant because we had very little information provided. This killed moral and ultimately made for some bad customer experiences. Also communicating with staff for their point of view would be great. They are face to face with your customers and products everyday. The information they can provide you is invaluable.

  9. Decent Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Max & Erma's Restaurants

    Pros

    You can make some good money as a waiter on busy nights. Some nights I made $120, some nights I made $40. I liked most of the people I worked with and made many friends.

    Cons

    Very fast paced working environment. This is a customer service job so people can be mean.

    Advice to Management

    N/A

  10. It was a good summer job waiting tables.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress in Cincinnati, OH
    Former Employee - Waitress in Cincinnati, OH

    I worked at Max & Erma's Restaurants part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I am a people person, so being able to be face-to-face with people was good for me. I enjoyed getting tips and discounts on my food.

    Cons

    My manager was a real jerk and I could not work in that environment for very long. People in the restaurant industry get sour very quickly.

    Advice to Management

    Do not take your frustration out on your employees.

  11. ABRH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Erie, PA
    Current Employee - Assistant Manager in Erie, PA

    I have been working at Max & Erma's Restaurants full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The training involved is thorough and the weekly obligations are financially oriented. COGS and labor are major focuses, beyond a point of some expectations or guest well-being.

    Cons

    It certainly depends on the Management team, but teamwork is not a core ideology. At times, it seems old-school management techniques are rewarded.

    Advice to Management

    Develop teamwork. Modern management techniques involve paternal values and employees as the major asset.

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