Max & Erma's Restaurants

  www.maxandermas.com
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Max & Erma's Restaurants Reviews

Updated August 12, 2014
Updated August 12, 2014
39 Reviews

3.0
39 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert Forbes
9 Ratings

Employee Reviews

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  1.  

    Great for a restaurant job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  North Canton, OH
    Current Employee - Server in North Canton, OH

    Pros

    Flexible schedule, positive work environment. Get along very well with the management. Company sells a quality product that people enjoy.

    Cons

    Company pursues a lot of promotions in a half-cocked fashion, only to move in a different direction without warning. Tries to motivate employees with contests, but doesn't follow through with rewards.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    great staff, management lacks passion or care.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great staff, good customers, flexible

    Cons

    Management doesn't live up to "corporate culture"

    Advice to ManagementAdvice

    Actually work

  3.  

    Changes in owners changes in values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    This is a company that has struggled for years under frankly horrible owners and corporate management. About 3 years ago they were bought by a large company ABRH (American Blue Ribbon Holding) which has been going on a spree of restaurant purchases. They know how to make profitable companies, but they don't necessarily understand the companies they are buying.

    The company is growing, and is stable. As of when I left, and what I have gathered from the people I still know in the company there is lots of growth potential. The hourly pay rates can also be HIGHLY competitive. This is a casual dining company where you can go from the bottom to the top, and make damn good money along the way.

    Cons

    Once you hit the higher levels of the company you have absolutely zero job security. I mentioned ABRH in the pro's, and unfortunately while they are the people who are keeping the company alive, they are killing the soul of the company.

    The company has lost the way of a loyal loving company that embraced it's culture in terms of guest dining experience, as well a employee culture... If you luck out and find a store run by old hands (there are a few left in the company, though many were pushed out) you will have a great experience.

    Be prepare for a bottom dollar set up company, that looks at the numbers first, second, and third with the people being a distant fourth.

    Advice to ManagementAdvice

    Continue the amazing work keeping the company competitive with it's rivals, and changing with the times (product wise), but strongly look at the company culture of the 80's and 90's.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    "The Other Employees Make or Break the experience"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Host  in  Pittsburgh, PA
    Former Employee - Server/Host in Pittsburgh, PA

    Pros

    Great staff, pretty easy to get hired and keep your job if you're capable of being a competent employee. Absolutely room to grow, all of the managers had worked their way up. The food is actually good and environment clean, so it's easy to sell to guests with confidence.

    Cons

    Corporate can be a little heavy handed. They were friendly but imposed rules that didn't seem to make any sense sometimes.

    Advice to ManagementAdvice

    Listen to the employees and management from each location on advice about running that location. Each place is different and not everything you can just copy and paste.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Doesn't live to it's values, some very bad managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Pittsburgh, PA
    Former Employee - Assistant Manager in Pittsburgh, PA

    Pros

    They care about work life balance, some stores you can have it

    Cons

    Bad GM's, lack of knowledge, old stores, most stores SLOW.

    Advice to ManagementAdvice

    Get your managers to understand the business. Too many internal promotes and that leads to favoritism and your team notices it. There are a lot of loyal Team members (10+ years) who will tell you what it use to be like, that doesn't matter. it is what they do now with what they have. And that is poor managers in the stores, half the managers got promoted probably because of the time they spent there but can't tell you how to properly run food cost. Its a shame a good company is and will fail how this one will.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Way too corporate. Four table sections with the restaurant on a decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender  in  Pittsburgh, PA
    Former Employee - Bartender in Pittsburgh, PA

    Pros

    Although I wasn't part of it they appear to have a great management training program for those looking to move up.

    Cons

    Too corporate for me. Push the cookies!! Ugh You can make a lot more money bartending at other establishments if you are willing to sacrifice the benefits. The restaurant menu is dated

    Advice to ManagementAdvice

    Update the menu and restaurant to help bring back customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Amazing Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Oaks, PA
    Former Employee - Server in Oaks, PA

    Pros

    Staff is helpful and nice. You get to meet new people and the managers care about who you are.

    Cons

    Schedule varies, have to work some holidays (Mother's Day, Father's Day, 4th of July)

    Advice to ManagementAdvice

    Keep supporting your team and teach them.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Very little potential for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Pittsburgh, PA
    Current Employee - Server in Pittsburgh, PA

    Pros

    It is a restaurant job, very similar to most restaurants

    Cons

    weird hours, little opportunity for advancenment

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Waitress

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Co-workers were friendly. Frequent Customers were great.

    Cons

    GM is a micro manager who just yells all the time.

  11.  

    Fun environment, in a family oriented restaurant

    Former Employee - Server  in  Lansing, MI
    Former Employee - Server in Lansing, MI

    Pros

    The menu was not too difficult to learn, and the coworkers were great.

    Cons

    The management could have used improvement.

    Advice to ManagementAdvice

    Communicate with each other.

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