Max & Erma's Restaurants

  www.maxandermas.com
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Max & Erma's Restaurants Reviews

Updated Jul 11, 2014

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All Employees Current Employees Only

2.9 36 reviews

29% Approve of the CEO

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Robert Forbes

(7 ratings)

32% of employees recommend this company to a friend
36 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    "The Other Employees Make or Break the experience"

    Server/Host (Former Employee) Pittsburgh, PA

    ProsGreat staff, pretty easy to get hired and keep your job if you're capable of being a competent employee. Absolutely room to grow, all of the managers had worked their way up. The food is actually good and environment clean, so it's easy to sell to guests with confidence.

    ConsCorporate can be a little heavy handed. They were friendly but imposed rules that didn't seem to make any sense sometimes.

    Advice to Senior ManagementListen to the employees and management from each location on advice about running that location. Each place is different and not everything you can just copy and paste.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Doesn't live to it's values, some very bad managers

    Assistant Manager (Former Employee) Pittsburgh, PA

    ProsThey care about work life balance, some stores you can have it

    ConsBad GM's, lack of knowledge, old stores, most stores SLOW.

    Advice to Senior ManagementGet your managers to understand the business. Too many internal promotes and that leads to favoritism and your team notices it. There are a lot of loyal Team members (10+ years) who will tell you what it use to be like, that doesn't matter. it is what they do now with what they have. And that is poor managers in the stores, half the managers got promoted probably because of the time they spent there but can't tell you how to properly run food cost. Its a shame a good company is and will fail how this one will.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Way too corporate. Four table sections with the restaurant on a decline

    Bartender (Former Employee) Pittsburgh, PA

    ProsAlthough I wasn't part of it they appear to have a great management training program for those looking to move up.

    ConsToo corporate for me. Push the cookies!! Ugh You can make a lot more money bartending at other establishments if you are willing to sacrifice the benefits. The restaurant menu is dated

    Advice to Senior ManagementUpdate the menu and restaurant to help bring back customers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Amazing Place to Work

    Server (Former Employee) Oaks, PA

    ProsStaff is helpful and nice. You get to meet new people and the managers care about who you are.

    ConsSchedule varies, have to work some holidays (Mother's Day, Father's Day, 4th of July)

    Advice to Senior ManagementKeep supporting your team and teach them.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very little potential for advancement

    Server (Current Employee) Pittsburgh, PA

    ProsIt is a restaurant job, very similar to most restaurants

    Consweird hours, little opportunity for advancenment

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management

     

    Waitress

    Anonymous Employee (Current Employee)

    ProsCo-workers were friendly. Frequent Customers were great.

    ConsGM is a micro manager who just yells all the time.

     

    Fun environment, in a family oriented restaurant

    Server (Former Employee) Lansing, MI

    ProsThe menu was not too difficult to learn, and the coworkers were great.

    ConsThe management could have used improvement.

    Advice to Senior ManagementCommunicate with each other.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Amazing experience.

    Anonymous Employee (Current Employee)

    ProsSince being purchased by American Blue Ribbon Holdings, there has been an influx of capital in order to make improvements to guest dining experiences in addition to employee satisfaction. The opportunity to develop interpersonal skills is something I'll cherish forever. Employees hate "free cookies Wednesday" but the promotion is really successful and maintains high levels of guest frequency.

    ConsThis is strictly constructive criticism from an employee who loves his company and his job. I have an obsession with "finding a better way." Business isn't what is was years ago and the marketing strategy is confusing. The goal seems to be to attain business of the 20-30 something alcohol consumer while promoting a family friendly diner complete with a sundae bar and kids eat free promotions. No options to add gratuity to parties is a disappointment. Way, way, way too many coupons.

    Advice to Senior ManagementClearly define your core competency. Consider regionalizing the menu. Having kitchen staff do more (more dishes, more expediting, more soups etc.) in order to keep the sales team on the sales floor. Institute a "bright ideas" box to tap into the plethora of knowledge from people who do the job. And most importantly, keep up the great work. .

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I worked at Max and Erma's in Pickerington for almost five years as a server, carryout, and hostess.

    Server (Former Employee) Pickerington, OH

    ProsA great sense of team-work at my location. Praised for hard work.

    ConsThe turn-over and relocation of managers was too high.

    Advice to Senior ManagementManage by walking around. The best managers were the ones who were helping the staff and knew how to do every position.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    My experience was generally positive, but slightly confusing.

    Bartender (Former Employee) Oaks, PA

    ProsIt is a good environment, that for the most part generally cares about its employees. The culture towards the guests is a good culture, with guidelines for more than just serving.

    ConsCorporate headquarters and the franchise store I was in had an interesting communication issue that never seemed to be resolved and caused for differences in presentation and performance.

    Advice to Senior ManagementLearn to communicate with both between management and the employees and management and headquarters.

    No, I would not recommend this company to a friend

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