Max & Erma's Restaurants

www.maxandermas.com
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Max & Erma's Restaurants Reviews

Updated June 27, 2015
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Robert Forbes
13 Ratings

58 Employee Reviews

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  1. Can be crazy, but mostly fun. Dedication is a must.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Columbus, OH
    Current Employee - Server in Columbus, OH

    I have been working at Max & Erma's Restaurants

    Pros

    The people! We keep each other going, day in and day out. It truly takes a team effort to keep a restaurant running smoothly, and on most days we seem to do a pretty good job. Our guests are great for the most part, too. Those of us that have been there for the longest time have just come to understand how this business works, and we make the best of it everyday. All in all, it's a fun place to work. We get the job done.

    Cons

    So much focus is put on surveys that our guests take, to the point of being ridiculous. Very heavy workload some days, being put on a small number of people. Always being rushed to "get off the clock." Some days we're running on a skeleton crew, with perfect results still expected. The values that are preached are all great, but they're not always lived out by store management.

    Advice to Management

    Practice what you preach - at all times. Lead by example. See your crew as made up of individual people, men and women, and not just dollar signs for the restaurant. BE KIND TO EVERY SINGLE PERSON! Stop trying to run the store by being condescending and rude. We don't respond well to being treated like kindergarteners.


  2. Max & Erma

    Former Employee - Server/Bartender in Columbus, OH
    Former Employee - Server/Bartender in Columbus, OH

    I worked at Max & Erma's Restaurants

    Neutral Outlook
    Neutral Outlook

    Pros

    Had a great time with co-workers and management. The good seasons and weekends during convention center were very nice. Closed at a reasonable hour.

    Cons

    Attached to hotel so it was open on holidays. Left prior to the change but heard from former co-workers it was not a positive change. Have not been back to visit in some time.

    Advice to Management

    Each restaurant ownership varies but corporate policies that were implemented due to being connected to hotel was frustrating where other restaurants did not have the same policies.


  3. Fun place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Columbus, OH
    Former Employee - Server in Columbus, OH

    I worked at Max & Erma's Restaurants

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Fun work environment. There was good teamwork

    Cons

    Some of the managers care some do not so its hard to stay motivated to increase sales if the manager is not motivated.


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  5. Poorly Managed, with no clear vision.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Norfolk, VA
    Former Employee - Server in Norfolk, VA

    I worked at Max & Erma's Restaurants full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Max & Erma's has a laid back atmosphere.

    Cons

    The laid back atmosphere is too laid back, employee's have little discipline. Control of restaraunt is centered on the general manager, sub managers have no autonomy, giving them little ability to be affective. GM is too busy to with grunt work to know how her store is actually operating.

    Advice to Management

    GM needs to take on a more passive and delegative role, where they can observe what is actually going on. GM also needs to have a firmer stance and not try to be friends with her employees.


  6. labor based=):

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Auburn Hills, MI
    Former Employee - Food Server in Auburn Hills, MI

    I worked at Max & Erma's Restaurants (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Tortilla soup is pretty good

    Cons

    Poor team work, poor management, not very clean, cant handle any sort of rush, usual restaurant cons.

    Advice to Management

    manage?


  7. great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at Max & Erma's Restaurants

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of room for growth. Upper Management really care.

    Cons

    they need to open more stores


  8. Helpful (1)

    Untalented and Confused Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Manager in Indianapolis, IN
    Former Employee - Restaurant Manager in Indianapolis, IN

    I worked at Max & Erma's Restaurants full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very few pros working for this concept; Free Cookie Wednesday was partially successful until they cannibalized their own concept with another; Free Pie Wednesdays at O'Charleys; both owned by ABRH.

    Cons

    Executive management all released from an Applebee's franchisee. Not skilled to be the franchisor, lacks vision. Acting president is from a concept in New England that no one has ever heard of in the Midwest.

    Above-store leadership did not believe in developing their management teams, but had expectations far above their capabilities.

    Were told to not hire any full time employees because of benefits; replace any departing full time employees with 2 part time. Not invested in their teams, only worried about food cost, labor cost and selling more alcohol to shrink the sales and profit gap.

    Antiquated restaurant practices that don't work; employees these days expect more, and M&E has very little to offer.

    Advice to Management

    Find talent at the executive level that understands the Midwest; stop couponing and devaluing your menu; let servers add 20% to parties so they actually make money. Put some time, energy, and resources into developing your managers into successful business people.


  9. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Max & Erma's Restaurants

    Pros

    Liked working with the people, had some great managers that did actually care about their employees.

    Cons

    Management turnover, sometimes did not take into consideration your changing availability due to school or other commitments.

    Advice to Management

    Treat servers like they do actually matter.


  10. I worked at Max & Erma's Restaurants part-time (More than a year)

    Pros

    Made a lot of good friends, good management, and there's always a contest going on

    Cons

    There was a little bit of favoritism played


  11. Not enough customers

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Cleveland, OH
    Former Employee - Server in Cleveland, OH

    I worked at Max & Erma's Restaurants

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice staff and nice customers. Menu wasn't too hard to memorize.

    Cons

    Not enough customers so I didn't get many tips.



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