Maxis Reviews

Updated July 7, 2015
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3.4
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Recommend to a friend
Approve of CEO
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Morten Lundal
10 Ratings

37 Employee Reviews

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  1. Customer Care Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Consultant in Kuala Lumpur (Malaysia)
    Former Employee - Customer Care Consultant in Kuala Lumpur (Malaysia)

    I worked at Maxis

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very high pay. Good allowances (OT, medical, language, shift, training) Big network of people to know. (colleagues) No time wasted during work. Non-formal attires. Work-life balance. (time to go back means no work are brought back home) 5 days per week, 9 - 10 hours job.

    Cons

    Low sales commission. Hectic work load. (non-stop inbound calls) Tendency to get scold by customers OR supervisors. Average office politics. Low promotion opportunity. Low growth opportunity. High turnover rate.

    Advice to Management

    Improve how front-liners in retail outlets are handling customers so that mistakes won't start from there. Give a heads up on ever changing products or services like a week earlier rather than last minute (1 day before termination of products).


  2. Former Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Maxis

    Pros

    Within the Malaysian context, Maxis is probably one of the better companies to work for - fairly stable company, decent compensation, and some pretty good colleagues. I left with some lifelong friends.

    Cons

    As you can expect, it's not exactly an innovative or exciting environment. But then again, so are most large corporations in Malaysia.


  3. Good place to work if you know the right people

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Maxis full-time

    Pros

    Good pay Fast paced environment Good brand

    Cons

    Top people build empires. Favoritism is rife. Strong politics. Many many people left because of these.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Awesome benefits!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Kuala Lumpur (Malaysia)
    Current Employee - Team Leader in Kuala Lumpur (Malaysia)

    I have been working at Maxis full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome benefits, exciting environment to work as its based in heart of city..A good company to be with and move..

    Cons

    No career development..too many internal politics..promotion is like never happen..once in a blue moon.. its either you work to long in the same position and resign or just resign from where you started..happens in selected divisions.

    Advice to Management

    Career development should be very active and encouraging, the management should create leader and champions and not keeping the staff in the same department for ages.


  6. Good Learning Ground

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Kuala Lumpur (Malaysia)
    Current Employee - Data Analyst in Kuala Lumpur (Malaysia)

    I have been working at Maxis full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Various of training programs are provided by Maxis Academy. Staff Benefits - SIM device subsidy, phone allowance, comprehensive health insurance

    Cons

    Office Politics, Bad HR management. No Bonus, No Promotion Bad Work Life Balance

    Advice to Management

    Please take care of the existing staffs.


  7. Helpful (1)

    "Good Career Growth and Platform

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Executive in Johor Bahru (Malaysia)
    Former Employee - Senior Executive in Johor Bahru (Malaysia)

    I worked at Maxis full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    1. Learning and Development provided at Maxis Academy (Plaza Sentral) 2. Good Wages and Benefits 3. Top Management is friendly 4. A lots of opportunity to grow within the organization.

    Cons

    1. To much unnecessary marketing expenses 2. Always depends on 3rd party recruitment agency such as Kelly Services to manage pay roll for subordinate which is a waste and internal HR it self can manage it better.

    Advice to Management

    1. Cut down unnecessary expenses 2. Cut down unnecessary head counts 3. Cut down unnecessary claim benefits for non profitable division


  8. Disappointing, unfulfilling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Specialist in Kuala Lumpur (Malaysia)
    Current Employee - Assistant Specialist in Kuala Lumpur (Malaysia)

    I have been working at Maxis full-time (More than a year)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits are good - mobile, internet allowance; dental; insurance; medical.

    Cons

    Too much red tape, causing slow turnaround time and frustration. Despite efforts to make things simple, certain members of 'management' are unwilling to change. Some bosses run their kingdoms any how they like it and take all the credit for your work. In some teams, employee welfare is poor although efforts are being made to address this at a higher level. I believe in what Morten is trying to do, but not everyone is on board. Some members of senior leadership clearly are not and are merely paying lip service.


  9. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Maxis

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flatten Organization with lesser red tapes and more productive.

    Cons

    Travelling within KLCC & Plaza Sentral for meeting. Traffic & Parking can be an issue if during peak hours.


  10. They open up chances to shine, you just have to be creative and reinvent to seize that opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Maxis full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good people, tide of new culture to change customer experience and service, earnest desire to stay focused on fundamentals to make the company great.

    Cons

    Big company trying to be as nimble as it can , ambition to be like an MNC, but still having to shed "local company" mentality. It can succeed if cultural shift is successful. Board needs to give top mgmt enough time. Transitory perception of top mgmt will cripple it.

    Advice to Management

    Focus on the resources that will make change happen: the employees, shareholders want contradictory things...nice dividends and long term profits. Don't be afraid to set expectations if the middle to long term plans require just that: time.


  11. Great organization moving towards lean management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Kuala Lumpur (Malaysia)
    Current Employee - Manager in Kuala Lumpur (Malaysia)

    I have been working at Maxis full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Moved away from formal attire to casual wear - Good benefits on telephony, broadband, medical, parking allowance and etc. - Good room to grow your career depending on the department you're in

    Cons

    - Frequent re-org which disrupts employees morale and KPI - Senior management constantly applies pressure on their downliners to ensure they remain at helm at the expense of work, life and balance - Lack of external training for self developmen

    Advice to Management

    - Stop spending on applying cosmetics to the office building and work towards rewarding the staff for efforts put. - Stop adding management layers after an initial good work of removing them.



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