McAlister's

  www.mcalistersdeli.com
  www.mcalistersdeli.com

McAlister's Reviews

Updated December 6, 2014
Updated December 6, 2014
95 Reviews
3.0
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
McAlister's CEO Frank Paci
Frank Paci
20 Ratings

Review Highlights

Pros
  • 30% discount is food and free drinks is nice, though free food would be nicer (in 6 reviews)

  • Flexible scheduling, free tea, and close to home locations are some of the good things about working at a McAlister's Deli (in 4 reviews)


Cons
  • You get minimum wage for doing more work than the average (in 14 reviews)

  • Low pay for the amount of work you will have to do (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Norman, OK
    Former Employee - Cashier in Norman, OK

    I worked at McAlister's part-time (less than an year)

    Pros

    Fast paced, Nice people, good food, good music

    Cons

    Sometimes it would get very fast paced, especially on Sundays or during high school lunch. Cashier's do it all-serve food, refill drinks, take orders, sweep floors, clean bathrooms, wash dishes.

    Advice to ManagementAdvice

    Assign one duty additional duty to each cashier so that the whole floor works smoother

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Just the usual high school job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter/Cook/Stocker in Dothan, AL
    Former Employee - Waiter/Cook/Stocker in Dothan, AL

    I worked at McAlister's part-time (more than an year)

    Pros

    * Free drinks
    * not very hard work
    * some great coworkers
    * nothing really to put here

    Cons

    * not every store gives free drinks
    * can't keep your tips (they go to store)
    * pay is the bear minimum, which would be ok for this kind of job, but you can't get good (or regular) hours since the managers are always forced to keep labor cost down
    * "Fast casual" is what McAllister's calls its service, customers order like it's fast food, but the workers have to do all the same services as a regular dine in restaurant (still no tips) it's terrible because the customers do not understand that we are not fast food. We have to make the food before we can bring it to them, they expect it to be done as fast as fast food even during rush hour couple that with the fact that the managers always have to balance the labor costs sometimes we don't have enough workers and the food takes a bit longer than usual. Dealing with angry customers really sucks.
    * they fired my first manager (a great guy, and an excellent manager) because the store couldn't keep the sales it had before the recession, but this guy had made this store one of the best (more than a million dollars profit for several years running in a tiny restaurant, awards and everything) but they just popped him out then for the rest of the time I worked there we had inept manager after inept manager come through and that was simply terrible. Would not want anyone to work in that kind of environment, I feel bad for those who are still stuck there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Overall Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Cashier/FOH
    Current Employee - Cashier/FOH

    I have been working at McAlister's part-time (more than an year)

    Pros

    The job is easy, but definitely busy enough to not get bored.
    The employees are great and, for the most part, all get along very well.
    Adequate training.
    Flexible hours, easy to swap shifts.

    Free drinks anytime. 30 percent discount on food.

    Cons

    Management isn't great. Kind of unorganized and often not super excited to be there.
    Minimum wage for months. Minimal raises.
    Equipment breaks a lot and sometimes it's months before it is fixed.

    Advice to ManagementAdvice

    Raises should be given by managers to employees who deserve them when they deserve them. Asking for a raise seems absurd to me.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Greenville, NC
    Current Employee - Assistant Manager in Greenville, NC

    I have been working at McAlister's full-time (more than an year)

    Pros

    The Customers day to day are who keep me here

    Cons

    Lack of communication, Unreasonably long hours, Time off policies, work/personal life balance

    Advice to ManagementAdvice

    Work-Life balance. Time off policies, Showing appreciation to the employees who actually care, quality of life, following through with promises

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    I have been working at McAlister's part-time (less than an year)

    Pros

    You don't have to deal with any fryer's or grease which is nice. It's not a difficult job once you get the menu memorized

    Cons

    Another part time, minimum wage food service job. Raises every 6 months if you can pass a menu test, but you only get $.25 more

  7.  

    Bad GM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in Oklahoma City, OK
    Former Employee - Team Member in Oklahoma City, OK

    I worked at McAlister's

    Pros

    Free drinks, discount something different something to always do busy atmosphere

    Cons

    Horrible pay nobody takes anything seriously rude mangers lazy mangers horrible place to work

    Advice to ManagementAdvice

    Stop joking around and do your job

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Okay place to work.

    Current Employee - Cashier in Houston, TX
    Current Employee - Cashier in Houston, TX

    I have been working at McAlister's part-time (more than an year)

    Pros

    The management was really flexible with my schedule since I was in school at the time. The location was on the University of Houston campus, so you get a lot of kids that come in, and they usually don't complain a lot.

    Cons

    It can get really busy and hectic during peak hours. The staff, especially management, kept changing. A lot of people would get fired or quit in a short time frame. They don't really train you when you start, you're kind of thrown in.

    Advice to ManagementAdvice

    Definitely train your employees before they start working at peak hours.

  9.  

    Overall a fine place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front of House in Mason, OH
    Current Employee - Front of House in Mason, OH

    I have been working at McAlister's part-time (more than an year)

    Pros

    The people I worked with were great, and the management was solid. The training I received was adequate. Also, they allowed for plenty of flexibility in terms of scheduling, which was nice.

    Cons

    It was very very busy, especially during lunch hours, so it got a bit stressful at times. Also, not being able to keep tips for yourself was somewhat deflating.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Franchise Community Excels where Corporate Fails

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Training in Jackson, MS
    Former Employee - Field Training in Jackson, MS

    I worked at McAlister's full-time (more than an year)

    Pros

    Flexible & autonomous schedule
    Good benefits
    Creative projects

    Cons

    Silos - corporate departments worked in their own world - very little collaboration
    inner department fighting
    poor communication to field on changes
    food is 2nd class, c sites

    Advice to ManagementAdvice

    Use your talent wisely, respect your franchisees, lead the company by example, nurture people & culture

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Never paid for work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at McAlister's

    Pros

    Worked for only a couple weeks...they never payed me and ignore my communication. Looks like a lawsuit is coming

    Cons

    Terrible management. Never payed. Told not to bother coming back in when called in sick if I don't have a doctors note. Turns out it's bc of pregnancy I am sick

    Advice to ManagementAdvice

    Pay employees

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