McCormick & Schmick's

  www.mccormickandschmicks.com
  www.mccormickandschmicks.com

McCormick & Schmick's Reviews

Updated October 2, 2014
Updated October 2, 2014
59 Reviews
2.3
59 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
McCormick & Schmick's CEO and Director Bill Freeman
Bill Freeman
26 Ratings

Review Highlights

Pros
  • You have potential to make good money (in 4 reviews)

  • Good money, good people, great food (in 3 reviews)


Cons
  • The management here used to be really good, but they managed to chase away the General Manager who everyone respected and liked (in 4 reviews)

  • A true disconnect between the corporate office and the operations (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Lilburn, GA
    Current Employee - Server in Lilburn, GA

    I have been working at McCormick & Schmick's

    Pros

    money ez, the schedule is flexible. You can make a good living waiting tables and there is room for growth

    Cons

    angry customers cant make them all happy. The hours can be long sometimes, and you have to work the holidays open 385

    Advice to ManagementAdvice

    They manage with a corporate focus but flexible enough to manage locally as well. Congruence can sometimes be a problem

  2.  

    Work here if you don't mind total disrespect from management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Virginia Beach, VA
    Current Employee - Server in Virginia Beach, VA

    I have been working at McCormick & Schmick's

    Pros

    They try to give time off when requested. The waitstaff that I work with and the chance to make good money are the only reasons to go there.

    Cons

    Wow! Where to begin? Management is a joke! One guy can't get enough of himself, one guy thinks everything is a joke, and one (GM) isn't respected by anyone! Everything from sections to the schedule is made by favoritism. The management staff is never there when they are needed...usually looking at the internet in the office or watching sports in the bar area. Management talks down to employees and talks about personal employee situations in front of other employees! No matter what happens it is the waitstaff's fault and the management insults and degrades employees at every chance they get! Trust me...get a job some place else! The management will throw you under the bus before you know it!

    Advice to ManagementAdvice

    Upper management needs to talk with employees about how our store is being run. Even though many employees fill out complaints about management nothing is ever fixed. They seem to believe that the problems stem from a wait staff that is loyal and hardworking. Take a look at the managers and not only listen to complaints from employees but also act on them.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    It stinks...and it's not the fish.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at McCormick & Schmick's

    Pros

    Employee discount on the food

    Cons

    The management at the corporate office is extremely disconnected to the restaurant staff and has no idea what they do on a day to day basis. The insurance plan was taken away and the only plan available is terrible. I would not recommend working for this company, unless it's for a short time.

    Advice to ManagementAdvice

    Try listening to the employees more and offer them decent health insurance. The CEO and CFO received six figure bonuses but should try focusing on employee satisfaction, which directly impacts guest experiences, which have clearly worsened.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    A Once Good Place Getting Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Burbank, CA
    Current Employee - Server in Burbank, CA

    I have been working at McCormick & Schmick's

    Pros

    Schedule requests are usually honored, though it would be nice to not be required to work every holiday so we can actually spend quality time with our families.

    Cons

    The management here used to be really good, but they managed to chase away the General Manager who everyone respected and liked. The current regime seems more interested in control and policy rather than taking a genuine interest in the people who work for them. It's a shame, because everyone used to have a really good time working here, but now the environment is more geared toward fear and bewliderment.

    Advice to ManagementAdvice

    Quit chasing away good people when you find them! Your best asset is the people who take the time to work for you.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Not a Very Good Place to Work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Burbank, CA
    Current Employee - Server in Burbank, CA

    I have been working at McCormick & Schmick's

    Pros

    Time off requests are usually granted. There are usually enough shifts available during the week because other employees are anxious to give theirs away.

    Cons

    The company is having trouble keeping good managers employed because they aren't treated with respect. Then the ones who take their places are usually shipped over from another location and don't seem to be trained very well. This leads to a big disconnect between the management and hourly staff and often gets translated to the customers.

    Advice to ManagementAdvice

    Begin respecting your good managers, pay them what they're worth, and maybe they'll be inclined to stick around longer than a year!

    Doesn't Recommend
    Disapproves of CEO
  7.  

    apply elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Virginia Beach, VA
    Current Employee - Server in Virginia Beach, VA

    I have been working at McCormick & Schmick's

    Pros

    requests for time off or schedule changes usually granted

    Cons

    no respect from managers, no help from managers with guests issues, or problems with the food or kitchenstaff, no pay raise after being employed for more than three years, disconnection between management, kitchen staff and waitstaff, no respect from kitchen management, constant need to excuse these disconnections to guests, constant "giving away" of free food to guests because of these problems, no employee perks (no breaks, employee meals, or incentives to do better)

    Advice to ManagementAdvice

    respect the employees!!!!! they are the life line of the company!!!!!

    Doesn't Recommend
    No opinion of CEO
  8. 3 people found this helpful  

    McCormick and Schmick's is a solid company with many hits and few misses, unfortunately those misses are important ones.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Naples, FL
    Current Employee - Server in Naples, FL

    I have been working at McCormick & Schmick's

    Pros

    As a server, first and foremost, you have a very good chance to have a lucrative shift. Check averages can climb pretty high, pretty quick (if you're not working during happy hour). The management does an excellent job of selecting, for the most part, a very mature and experienced staff. The maturity of the staff cuts down on social drama and bickering immensely. Speaking of management, they are very respectful and cordial, which is hard to come by in the service industry.

    The kitchen, who any server will tell you can make or break your night, is run like a well-oiled machine. Core Dishes are prepared efficiently and consistently every time. The seafood and meats are very fresh and are high quality, which would explain the loyal customer base.

    Cons

    The server POS terminals are antiquated and terrible. Calibration errors on the touch screens cause wrong items to be ordered inadvertently. This wastes valuable time finding a manager to void the item(s), especially during peak hours.

    Another downside is the lengthy, overly drawn-out training process which could be cut 50% and still have the same quality. It is a an inefficient way of training an already experienced trainee (the company has a 2+ year prerequisite of serving experience). A suggestion to the upper echelon would be to educate the trainee not about the mechanics of serving that they know, but to instead inform them of expectations and requirements that are specific to McCormick and Schmick's.

    Scheduling for the most part is very good, except for the fact that it will change without notice after it has been posted. I have been reprimanded on one instance for arriving on time according to the photocopies of the schedule that the management gave to the staff several days earlier, only to have it change without notice. If you're going to post a schedule, don't make major changes without notifying your staff (might I dare say ask them first?)

    The management while respectful and polite, is very scatter brained. They are all over the place and are in no hurry for their employees (especially new ones). I had to wait over 3 hours for the general manager during non peak hours for an orientation that I had an appointment for 1 1/2 weeks prior. Policies change frequently and are arbitrary.

    One final downside is the ever changing menu. I have seen numerous menu changes in the last month alone. As a server, you are expected to be knowledgeable and able to recommend an item in particular. It isn't very likely, and doesn't look professional if you can't. Other restaurants might add or delete a few items once in a blue moon, but not several times in the span of weeks.

    Advice to ManagementAdvice

    Notify staff of schedule changes, update your POS terminals, streamline your training process and try to attract a younger clientele.

    Recommends
    No opinion of CEO
  9.  

    A great job while going through university!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Bartender
    Current Employee - Bartender

    I have been working at McCormick & Schmick's

    Pros

    Established firm with a loyal base of return customers.

    Cons

    Management is all over the place. They are afraid to fire anybody. It has a corporate feel, rules change all the time and reflect corporate board room decisions, sometimes not the reflection of your particular restaurant. Since there are over 80 restaurants in the chain of command, sometimes the new regulations or rules are awkward given a specific region. What works for one doesn't necessarily work for all!

    Advice to ManagementAdvice

    Decisions made by Corporate in regards to the bar are steeped in disconnect with what customers want and what actually occurs. This goes with cockeyed regulations such a saluting the customer after pouring a martini. Some of the ideas are great and create an old world atmosphere of a bar -- but lately too many fall short, and quite embarrassing.

    Recommends
  10.  

    Listen to those who are in the trenches.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server/Bartender in Irvine, CA
    Current Employee - Server/Bartender in Irvine, CA

    I have been working at McCormick & Schmick's

    Pros

    Hours worked for the amount of $ being made.

    Cons

    most people do not take ownership of their stores.

    Advice to ManagementAdvice

    Listen to the people who deal with the customers, ask yourself what do your servers and bartenders need to make the guest have the best expierence possible.

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Want To Be Fine Dining Establishment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at McCormick & Schmick's full-time (more than 3 years)

    Pros

    The restaurant location and layout

    Cons

    Inconsistent Management, Poor Customer Serivce, the whole staff needs an overhaul

    Advice to ManagementAdvice

    There is no such thing as confidentiality while working at Mccormick and Schmick. The service staff gets continual training but management needs it more. The management turnover rate is horrible. Service has went down since the new management staff took over. There is also no room for growth with this company. Unless you go and work in a casino. Landry's Restaurant Group overall is a horrible company to work for. From the new insurane package to the so called discount. Landrys Restaurant and Mccormick and Schmick makes a mockery of Fine Dining.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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