McGuire Research Services

  www.mcguire-research.com
  www.mcguire-research.com

McGuire Research Services Reviews

Updated November 20, 2014
Updated November 20, 2014
8 Reviews
2.3
8 Reviews
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Michael Wm. McGuire
4 Ratings

Employee Reviews

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  1.  

    Good job if you like to read

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at McGuire Research Services

    Pros

    Flexible schedule. You only work the days you want to. If you don't want to go in that day, just don't schedule it. Simple

    Cons

    You get cut for the day if you miss quota. Sometimes it's all wrong numbers and it's impossible. Luck of the draw

  2.  

    This place is a joke!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Las Vegas, NV
    Former Employee - Telephone Interviewer in Las Vegas, NV

    I worked at McGuire Research Services full-time (more than an year)

    Pros

    It's easy. All you do is read what's in front of you and hit a series of buttons.
    That's it.

    Cons

    Managers and Supervisors have favorites. Everyone isn't treated fairly AT ALL! People are extremely fake and will smile in your face and talk about you everyone else. If you liked middle and high school drama, then you're in luck cause this place has tons of it!! They try and act like that don't tolerate bogus surveys, THATS A LIE!!! There's people there that I KNOW, the managers know are faking them and they keep them there ALL DAY! But the people HONESTLY trying they're hardest to get an HONEST survey they cut, if they're just 1 under production. It's such crap!!! And then I had an employee tell me THEMSELVES that the BOARD MEMBER asked them to bogus surveys to meet there stupid quota!!! So unprofessional, it's pathetic! HORRIBLE COMPANY!!!!������

    Advice to ManagementAdvice

    Be professional!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    This is a crowded, depressing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Associate in Las Vegas, NV
    Current Employee - Research Associate in Las Vegas, NV

    I have been working at McGuire Research Services part-time (less than an year)

    Pros

    Employees are paid every Monday and the schedule is flexible.

    Cons

    There are some hoochies and hoodlums just as a former reviewer said, but they and the rest of the employees are quite nice to be honest. They are just trying to get by in life. Training is pretty easy and informative. You get right into calling people up and you get to train in a nice, clean, roomy area. During training, just listen to the trainer and don't press enter unless told to do so or you'll get sh*t for it!

    Anyways, the job is monotonous and 8.5 times out of 10, people are not willing to take a survey. You're forced to call people as late as 10pm to take a survey. I felt horrible for bothering people and waking them up for something like this. Some surveys are just too long, and tests the patience of the person on the other line. You are sent home if you don't meet the quota. The room you work in is literally (not even exaggerating) 300+ people crammed in a small room, old computers, small work area (literally shoulder to shoulder), computers have an old software, and the room has only 3 bathrooms.

    Advice to ManagementAdvice

    Rent/buy out a bigger building and buy some bigger cubicles and a more updated software for your employees. Don't base people's employment with your company on meeting quotas. There are some great employees here and they deserve better than a crammed room and the feeling of uncertainty when it comes to holding down a job with you guys.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Call Center CSR (Customer Service Representative)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative (CSR) in Las Vegas, NV
    Current Employee - Customer Service Representative (CSR) in Las Vegas, NV

    I have been working at McGuire Research Services part-time (less than an year)

    Pros

    The ONLY positive benefit of working for this company is that it offers a completely flexible work schedule. An employee may (during peak work months) work as many or few days as desired.

    Cons

    1) The call center for McGuire Research Services on West Sahara Road in Las Vegas, NV is the FILTHIEST workplace I have EVER worked in. I doubt the carpets are vacuumed once weekly. There are nearly 400 fully-staffed work stations crammed into a very small room, with poor air circulation. Picture how farm animals are penned next to one another and you can envision this workplace. Also, it appears the cubicles haven't been cleaned (dusted and sanitized) for MONTHS! Every day when I'm assigned a different workstation, it takes me about 15 minutes to make it acceptable to work at.

    2) Because the CSR's are packed in so tightly, many of them are sick and, it seems, probably transmitting their ailments to others. I can't tell you how often I hear coughing and hacking and sneezing in the open.

    3) Regarding sanitation, McGuire Research MUST be violating health code ordinances, because there are only three restrooms for nearly 400 people. Last weekend, the entire building RAN OUT OF BATHROOM PAPER supplies, and the management told staff to "make good with what you can--bring your own in if you can," because apparently they were in a dispute with their cleaning supplies company. So, rather than send someone to WalMart or Costco to purchase supplies, management decided to spend money to buy themselves pizza!! There were 400 people using restrooms without paper for two days, but pizza was purchased to feed the managers!

    4) I have worked for (and managed) numerous call centers in the past, but NEVER have I observed one so messed up than McGuire. While they do use up to date computers, predictivie dialing software is outdated. It cannot tell when a call is bad, and so it does not hang up. This requires the CSR's to "babysit" the computer and keep pressing "return" until a call is connected. However, since so many numbers are bad and have been dialed before, the computer sometimes takes a minute (or several) to connect a call. The problem with this is that CSR's are evaluated on their hourly talk-time productivity. If the computer is taking too much time to connect calls, and it cannot determine if the call is good or not, and the CSR must babysit the screen, productivity suffers greatly. In the end, if a CSR is scheduled to work a full day, but the computer is slow and the CSR's productivity suffers through no fault of his own, he faces being "cut" and risks suspension and/or termination.

    5) Management and training are HORRIBLE as McGuire. So much is left out of training and so much is contradicted by management on the floor, that a new CSR's head would spin. When I started working there, it was COMPLETELY UNCLEAR who was in charge. However, it became clearer when every five minutes or so a manager would SCREAM out the required productivity goals for each calling campaign (there could be up to 25 campaigns being called simultaneously). In a room with 400 talking over one another, packed in so closely, it's hard enough to hear anything. But when managers SCREAM across the room again and again, every five minutes or so, it makes the working environment feel more like a slave ship, where slaves were commanded to "row!, row!, row!"

    5) While McGuire Research SAYS they screen their workers thoroughly, it's CLEAR that there are very low standards. While there ARE some quality people there, with just one look at the call center, one can see a field of drug heads, hoodlums, hoochies and other bottom of the barrel "low-lifes" who simply applied because they were willing to take a minimum wage job. After just one walk through the tightly fit rows of workstations, one would hear the workers trying to "hook up," (for sex) and other offensive actions. Also, while there is a written dress code, it's not followed. ANYTHING is acceptable, especially among the hoochies. What a sad place.

    I HIGHLY RECOMMEND ANYONE CONSIDERING WORKING FOR THIS COMPANY TO THINK TWICE.

    Advice to ManagementAdvice

    START OVER

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Boiler Room

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at McGuire Research Services part-time (less than an year)

    Pros

    I have no pros to mention.

    Cons

    If you want to be treated like cattle this is the place for you.

    Advice to ManagementAdvice

    Put yourselves in the position of your team. Maybe you will treat them better.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    former employee

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at McGuire Research Services

    Pros

    schedule daily-work if you want

    Cons

    management is rude to employees. treat employees like cattle. sometimes weeks without available shifts

    Advice to ManagementAdvice

    get new management. they are very rude and condescending

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    A great entry-level position for all people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call-center Survey Taker in Las Vegas, NV
    Current Employee - Call-center Survey Taker in Las Vegas, NV

    I have been working at McGuire Research Services part-time (more than an year)

    Pros

    Daily call-in to schedule work. Work everyday or any day per week. A great opportunity to develop basic job skills and have gainful employment.

    Cons

    Per hour call quota can limit the hours you can work per day. It's not so bad though because hours can be made up by scheduling for work each day.

    Advice to ManagementAdvice

    Some of the surveys are overly redundant and test the patience of those taking the survey. Overall I applaud the business model you've created and the employment opportunity you provide.

    Recommends
    Neutral Outlook
  9.  

    Surveys all day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Interviewer in Las Vegas, NV
    Current Employee - Phone Interviewer in Las Vegas, NV

    I have been working at McGuire Research Services part-time (more than an year)

    Pros

    Flexible scheduling. Casual workplace. Overtime potential. It provides a great part time opportunity for anyone who can read in English, Spanish, even in Chinese. Full time is possible, but not guaranteed.

    Cons

    Fluctuating hours and shifts. No raises... ever. Quota based attendance. High turnover. Season comes to an abrupt slow down after election season. Some surveys are impossible to stay on quota with.

    Advice to ManagementAdvice

    Allow different quota restrictions (cut less) based on tenure, since there are few opportunities for advancement. Place the more skilled interviewers in the better surveys.More flexibility with bad calling lists. ie all wrong numbers doesn't get the job done.

    Recommends
    Negative Outlook

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Boiler Room

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