McMaster-Carr
2.6 of 5 252 reviews
www.mcmaster.com Elmhurst, IL 1000 to 5000 Employees

McMaster-Carr Reviews

Updated Jul 7, 2014

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2.6 252 reviews

                             

36% Approve of the CEO

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Jay Delaney

(136 ratings)

31% of employees recommend this company to a friend
252 Employee Reviews
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Review Highlights

Pros:
  • "Good pay and benefits (basically the Golden Handcuffs)"
    in 36 reviews
  • "Compensation is amazing--very conducive to work-life balance"
    in 28 reviews
Cons:
  • "Management trainees hardly do more work, and the higher salary is not justifiable"
    in 22 reviews
  • "I consider it a sick work environment for anyone who isn't a member of the upper management club"
    in 16 reviews
  • Show more review highlights

Reviews

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    1 person found this helpful  

    It's okay

    Anonymous Employee (Former Employee)

    ProsGreat benefits; profit sharing (year end bonus & deferred profit sharing), tuition reimbursement, PPO insurance at no employee cost

    ConsNo future for growth unless you are in management.

    Advice to Senior ManagementRealize the human capital of your employees

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Dead End Job with Great Benefits

    Anonymous Employee (Current Employee)

    ProsThe money is decent and they like recent college graduates who are quick readers and navigate the internet quickly. The bonuses are nice and they even provide an automatic 25% of your annual salary into a retirement fund for you, that you get access to in 20% increments for the first 6 years of employment. Also, they provide 100% tuition reimbursement (or payment directly to the accredited school). They demand no overtime and are encouraging of a work-life balance, preferring never to pay overtime and thus rarely to have employees work any overtime.

    ConsThis is a dead end job in the simplest terms. The pay raises are scrawny at 2-6% a year, and those only last a few years, so if you didn't negotiate a good salary from the start, you will be stuck making your same approximate salary for the remainder of your time at the company. They don't promote from within, only providing what they call "lateral moves" to different departments. The work is monotonous and requires very little critical thinking skills, instead simply needing to follow the guidelines provided by the company for every situation. You are encouraged not to develop relationships with either the customers nor your coworkers, as they fire people VERY OFTEN. It's not unusual to see a new batch of 10 employees on the sales desk be whittled down to 4 in under a year, but they are able to do so with their exceptional benefits. They provide those benefits as a means of keeping employees around, pretty much acknowledging the repetitive, unrewarding nature of the work. This applies to all departments, including accounting, sales, and warehouse work.

    I can't emphasize enough that they DO NOT PROMOTE FROM WITHIN. It's peculiar that they provide tuition benefits, but decline to evaluate the prospective opportunities that the education brings. Even the management trainees, or MTs, are fired at exceptional pace and departments go through different "supervisor" MTs every few months due to firing and sometimes moving departments.

    Individual or critical thinking is usually deterred by the environment and there is a tremendous culture gap between the MTs, actual managers (like the branch managers) and the "grunts" in various departments. Also, there is almost an adversarial relationship between those that work in the warehouse and those that work in the office. These groups are intentionally kept apart and the culture is horrendous. The only time that there feels like some sort of "team" is during the holiday party in which everyone gets drunk and often inappropriate.

    There is really nowhere to go in this company, either sideways or out. It's a graduate factory and should be considered a short- to mid-term stepping stone job to get some experience, get a degree, and get out of there before you become unmarketable.

    Advice to Senior ManagementRecognize the human capital and the tuition investments you make. McMaster is sometimes called an MBA factory because employees seek these degrees to benefit the company, but the expertise and experience is ignored and pigeonholed into menial, mindless, and repetitive tasks. Promote from within and embrace a broader, more open culture. Allow feedback up, as some of the various trainers have a serious chip on their shoulders and the "calibration meeting" results are a joke; some trainers grade based on how much they like the person they are supposed to be "training." Feedback should flow in all directions to improve the company and encourage a more open, friendlier culture. The MCM culture is one of silos, CYA, and spite.

    No, I would not recommend this company to a friend

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    A very mixed bag of tricks

    Warehouse Distribution Specialist (Former Employee)
    Elmhurst, IL

    ProsThe benefits are very awesome

    ConsCan be micro managed at times

    Advice to Senior ManagementPromote more from within to maximize morale

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    Generalist

    Generalist (Current Employee)
    Robbinsville, NJ

    Prosgood work/home balance
    Awesome pay/benefits

    Consthey expect ALOT, consistent changes in how you should do your job. High turn over due to not meeting expectations

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    2 people found this helpful  

    A lot is asked of you, but you are compensated very well.

    General Warehouse (Former Employee)
    Aurora, OH

    ProsYou will receive great pay and unbelievable benefits while working for McMaster-Carr. The work environment and facilities are top-notch for the type of work they do. You are evaluated on your work each year and do not have to "carry" anyone else's workload to decide your yearly increase. They hire great people in the warehouse and the office.

    ConsThe incoming management team is young and sometimes over aggressive. Once you figure this out and adapt too being managed by a younger (sometimes know it all) supervisor or manager you can do well there. Very little promotion from within, but you are told this from the start.

    Advice to Senior ManagementPlease, please, please, (yes it is worth saying three times) take more time hiring your management team. Take more time to utilize the untapped talent you already have. It is the people on the floor, your general employee that makes McMaster-Carr what it is. I have seen first hand the complete management staff in a department change in a period of three weeks and that department never missed a beat. That was not due to management team but the associates working in that department. Remind your management team that without those below them they would be out of work.

    Yes, I would recommend this company to a friend

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    Sales Strategist

    Sales Strategist (Former Employee)
    Santa Fe Springs, Los Angeles, CA

    ProsAmazing pay and benefits. Great training program. Help you pay for college.

    ConsHorrible management structure. No room to grow.

    Advice to Senior ManagementPromote within.

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    2 people found this helpful  

    Used to be a great company to work for

    Anonymous Employee (Former Employee)

    ProsThe company offers a wonderful benefits package and a great salary over time if you do well.
    Great Medical, Dental Optical, College Reimbursement, Help with your kids college, and a profit sharing plan that is second to none.

    ConsPeople have been taken out of this place on a stretcher from the stress.
    New management teams are coming straight out of school with no experience and given waaay too much authority over people that know what they are doing. If you are not in management and even if you are lower management. Be prepared to take a lot of abuse. Learn to shut up and do what you're told, even when they ask for your input (unless its exactly what they want to hear).
    Very sick environment to work in. Though the pros are wonderful, in my opinion the cons outweigh them.

    Advice to Senior ManagementThere is nothing that can be said to change these people, so there's no point.

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    2 people found this helpful  

    Great Company for Operations Management

    Operations Supervisor (Current Employee)
    Aurora, OH

    ProsThe reviews on this website almost scared me away from accepting my offer in the MT program, so I wanted to come back and do this place justice after working here for a bit. I've found the MT program absolutely wonderful. For management, if you have a strong work ethic and an appreciative attitude, you will have the full company at your back trying to help you. What else can you ask for?

    ConsYou will spend a lot of time learning how to operate a legacy software system.

    Advice to Senior ManagementI think you're headed in the right direction in trying to create a more positive work environment. Continuing to focus on individual merit will keep us strong as a company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Experience

    Anonymous Employee (Former Employee)

    ProsThe benefits and salary are great. Good work-life balance

    ConsIt is tough to develop new skills.

    Advice to Senior Management--

    – I'm optimistic about the outlook for this company

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    6 people found this helpful  

    The Unhappiest Place on Earth!

    Business Operations Specialist (Former Employee)
    Atlanta, GA

    Pros-company-paid insurance and benefits
    -100% tuition reimbursement
    -annual cash profit sharing
    -no take-home work
    -quick hiring process
    -easy commute to and from the city
    -surrounded with smart, talented, diverse people

    Cons-Monotonous work: the talent and ambition you came in with will be drained dry by the menial tasks and skills required for the simple work they will pick apart anyway (you can do nothing right...the sooner you figure that out, the better).
    -Stuck in the 80s: poor technology and IT staff, systems always crashing, operationally inefficient. Their website is as innovative as it gets.
    -Poor corporate culture: Fear-driven, any day may be your last. Negative and toxic environment. Young management has zero people skills (Awkward Annies all around). No transparency or organization/department/team morale. Everyone is unhappy (or delirious).
    -Zero integrity: No loyalty to the talented employees they work so hard to recruit, then fire at the drop of a dime. Senior employees are treated as inferiors, rarely acknowledged and slowly pushed out. Supervisors and managers will destroy your future at the company to save their own.
    -Poor leadership: NO interaction with "the man behind the curtain." For those you actually do see, again, NO interpersonal or management skills. How they believe a 21 year old Drama major can forecast the daily capacity for sales operations is beyond me. They don't hire business majors or management trainees with actual management experience because they need naive, "just happy to be employed" kids that they can easily brainwash, threaten and manipulate. Make nice with them, but don't trust them with your "career" there. If you're not liked, you won't last long...and even if you are, you still can't sit with their sorority at lunch.

    Advice to Senior Management-Rebuild the Management Trainee program: You are not building leaders, you're overpaying babysitters who are babies themselves. "The blind leading the blind" is an understatement. It's insulting to have 20-somethings with no work experience telling tenured, mid-level staff how to do a job they know nothing about because they are not forced to perform it themselves. You cannot teach what you do not understand. Simple concept. It's even more insulting to find out that your MBA classmate with less experience and expertise than you was offered a position as a Management Trainee earning twice your current salary. Promote from within the ENTIRE pot. Otherwise the horrific turnover and low retention will continue to deteriorate your staff.
    -Empathy: Value your human capital. People have doctor's appointments, bereavement, children and LIVES. Your employees are not minions and McMaster-Carr IS NOT the Messiah. They are worth more than the dollar you pay them and paying your employees well does not equal treating them like human beings. CARE about them. Try it. You'll be amazed by the behavior and performance difference. The few good supervisors and managers you have is what is retaining the best employees with one foot out the door. Once they leave, others will have no reason to stay.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at McMaster-Carr reviews and ratings — including employee satisfaction and approval rating for McMaster-Carr CEO Jay Delaney. All 252 reviews posted anonymously by McMaster-Carr employees.