MedAire Reviews

Updated May 3, 2015
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Grant Jeffery
3 Ratings

9 Employee Reviews

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  1. Helpful (1)

    Very good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at MedAire full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team oriented atmosphere, everyone is very helpful of each other

    Cons

    Broke down in communication between management and line crew

    Advice to Management

    be more open


  2. Communication Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communication Specialist in Phoenix, AZ
    Current Employee - Communication Specialist in Phoenix, AZ

    I have been working at MedAire full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is fair. Work schedule is nice.

    Cons

    POORLY MANAGED!! Middle management has no idea how to run an efficient workplace. Upper management is run from Singapore. So they don't care about the disaster that is MedAire. NOT AN EMPLOYEE FRIENDLY COMPANY. If you need a steady paycheck this will work. If you are looking to be satisfied by your job, THIS IS NOT THE PLACE.

    Advice to Management

    LISTEN TO YOUR EMPLOYEES AND DO SOMETHING ABOUT IT!


  3. Read the reviews, choose for yourself.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSE in Phoenix, AZ
    Current Employee - CSE in Phoenix, AZ

    I have been working at MedAire full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    3 day work weeks.

    Cons

    Compensation is not equivalent to amount of work. Not enough staff at the Global Response Center to be able to satisfy the demand. Constant clients are joining, but employees are not being trained. Initial training is poor, which causes stress for CSE and Nurses. Management does not come straight forward about reviews, raises, or any personal or professional advancement. The employee must chase for anything to be completed. Poor company.

    Advice to Management

    Fire most of management, and rehire people who know what they're doing with a company of this magnitude.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    CSE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSE
    Former Employee - CSE

    I worked at MedAire full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They provide a great service internationally to commercial aviation, private jets, and maritime industry.

    Cons

    Staff always late, being leads and CSE, pay does not line up with day to day task, we are abused in our role, unprofessional staff and environment, management does not listen, they say one thing and do another, understaffed both nurses and CSE, overall negative environment and all they seem to focus on is numbers, no human touch.

    Advice to Management

    If I knew they would take advice I would give some, but since it seems they are all seasoned and stuck in their ways it will never change, too much wrong has gone on for to long and been acceptable, so it's what they know. Very unprofessional and seems all management are best friends. Constant drinking and bad mouthing amounts staff and management.


  6. Helpful (1)

    Heart of company was lost when purchased by International SOS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communication Specialist Executive in Tempe, AZ
    Former Employee - Communication Specialist Executive in Tempe, AZ

    I worked at MedAire full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    International experience from working with other international alarm centers and clients. The MedLink physicians are great to work with and such an asset to this company. Top in world for in-flight medical emergencies.

    Cons

    If you like to work non-stop for 12 hours and have little to no break time then working in the Global Response Center is for you. Seniority is of no benefit. You are constantly being asked to work overtime on days off or stay late for consistently late coworkers. Non stop issues with company data program. Upward mobility means working every weekend and ever changing duties.

    Advice to Management

    Respond to employees in timely manner. Gut the Human Resource department. Get rid Philadelphia handling payroll. Be proactive in hiring and training BEFORE new clients are added. Better interaction between departments. Global Services is the heart of this company but most everyone in that department is exhausted and tired of hearing it will get better. Listen to those doing the job before procedures are changed.


  7. Helpful (2)

    Company in need of shaping and visibility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MedAire full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Culture is relaxed
    -Flexible work hours, if not in call center
    -Exposure to top level management due to small size of company

    Cons

    -Full-time benefits are expensive, 1/4 cost at jobs previous to this
    -Many employees need professional shaping and etiquette. Have a pro career but conduct far below a professional's manner.
    -Deal with careless, and often, immature behavior from all levels of employees. Need to inject RACI model here. No surprise, if top level maintains poor practice in behavior, it will distribute
    -Overall sense of dissatisfaction and slowness, belief that nothing will change
    -Large separation of visibility and ownership between top management and the rest
    -Little focus on personal or professional growth for employees
    -Very hard for advancement due to small company size, inclination to hire outside the company
    -Too much focus on operational tasks
    -There is a ceiling for capacity of their current business model

    Advice to Management

    -Improve business conduct. Get seminars, speakers for top level management to learn best practice in time management, relationship management, business conduct to distribute top down. Stay objective.
    -Remove those mindsets and walls that bar progress and innovation by implementing process (and mentality) to create change. DMAIC? 5WHY's?
    -Need focus on creating a roadmap to success for both an employee's professional and personal skillset. Schedule reviews several times a year, enforce policy to management
    -Fill the gap between top management and the rest with middle management opportunities (promote within, hire great people) to create new opportunities for advancement, drive business objectives from top management, hold someone accountable for both employees and your own tasks
    -Empower employees with more decision-making ability
    -Get your workers out of the day-to-day muck, improve business systems to alleviate heavy operational tasks, free up your bandwidth, more focus on strategical objectives


  8. Helpful (4)

    Purgatory or a work release program

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSE in Tempe, AZ
    Former Employee - CSE in Tempe, AZ

    I worked at MedAire full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    3 day work weeks...
    4 days off.

    Cons

    14 hour days
    Management
    Skeleton staffing with increase of client.
    Pay
    High turn over.

    Advice to Management

    Be proactive and not reactivate...
    Keep your word. Don't lie about raises.


  9. No Clear Directions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MedAire

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Passionate Professionals in Medical Field

    Cons

    Non-existence / poor process management

    Advice to Management

    Invest in talent


  10. How not to treat employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - No Support From Management
    Former Employee - No Support From Management

    I worked at MedAire full-time (More than a year)

    Recommends
    Recommends

    Pros

    Nice building full of back stabbers.

    Cons

    Hostile takeover of company by a competitor led to widespread replacement of very skilled and dedicated persons.

    Advice to Management

    Learn to manage



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