MedImpact

  www.medimpact.com
  www.medimpact.com

MedImpact Reviews

Updated December 4, 2014
Updated December 4, 2014
54 Reviews
2.6
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MedImpact President and CEO Frederick Howe
Frederick Howe
29 Ratings

Review Highlights

Pros
  • They can pay you well and give good benefits, in exchange for your soul (in 7 reviews)

  • New building and good benefits (in 5 reviews)


Cons
  • No boundaries - no respect for work/life balance (in 3 reviews)

  • No one is encouraged to think about what they are doing and try to make it better (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nice Building, Dictator Atmosphere, Low Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Program Manager in San Diego, TX
    Current Employee - Clinical Program Manager in San Diego, TX

    I have been working at MedImpact full-time (more than 5 years)

    Pros

    Great building, they are the third highest revenue making company in San Diego after Qualcomm and SDG&E - they stated this in a town hall internal meeting. Private jets, salaries of C Suite $400k plus, Directors make nearly $200k - Managers $64-85K - Support Staff $35-55K

    Cons

    Silo effect within departments. Lack of communication. Most are fearful of termination, atmosphere of fear. HR have too much power and do not support employee growth. Extremely Republican Right Wing - do as they say, mandatory yearly back ground checks, biometric tests, or your insurance premiums will be raised. Complete lack of egalitarianism.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Supervisor's (minus Laura) are not qualified to run a 7-11 midnight shift. Bad Company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Van Buren Township, MI
    Former Employee - Customer Service Representative in Van Buren Township, MI

    I worked at MedImpact full-time (less than an year)

    Pros

    Very positive during training. Make you feel like you belong, like you are joining a solid team.

    Cons

    After training, it's all downhill. First the management has no background in pharmacy, so you cannot ask them any questions regarding issues they should be handling. They tell you flat out you will be fired if you do not adhere exactly to set schedule. Very negative from the first day on the phones. Main supervisor hides in her cubicle that is a football field away from the real employees. Very unapproachable. Everyone is a temp. The good ones quit once they find a real job with stability. Promises of getting hired one go unfulfilled. Spoke to many employees with outstanding customer service records and they are still temping after 8 months. Laura is the only solid manager.

    Advice to ManagementAdvice

    Less game playing and more straight talk.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    The Land That Time Forgot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Diego, CA
    Current Employee - Manager in San Diego, CA

    I have been working at MedImpact full-time (more than 3 years)

    Pros

    Customers are captive and cannot switch companies quickly .. . adds some stability to the business whilst they slowly discover what a mess the company really is.

    Cons

    Heavy office politics. Severely antiquated IT technology (hence my review title!). Innovation (especially in IT is quickly stifled).

    Advice to ManagementAdvice

    Walk to floors and get to know people. Stop slapping peoples' hands when they find a different way to do things.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Long hours, poor investment in MOB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at MedImpact (more than 5 years)

    Pros

    Nice office and location. Co-workers hard working.

    Cons

    Employees are salaried slaves. Expectations are to sacrifice family and personal time to support company. No investment in technology and operation areas chronically understaffed. Good middle managers get burnt out. Executives continue to profit at the expense of employees.

    Advice to ManagementAdvice

    Hire adequate staff and invest in technology. Do not attempt to build home grown technology that end up over budget and failing to meet timelines.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great people to work with; Lousy leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Development in San Diego, CA
    Current Employee - IT Development in San Diego, CA

    I have been working at MedImpact full-time (more than 5 years)

    Pros

    The people work hard and have can-do attitudes.

    Cons

    No one is encouraged to think about what they are doing and try to make it better. The leadership team is completely disconnected

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    I hated this job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Belleville, MI
    Former Employee - Customer Service Representative in Belleville, MI

    I worked at MedImpact full-time (less than an year)

    Pros

    There is a "supposedly" bonus at the end of the year. They will pay for your "passed" PHT licensing and provide materials so you can study and excel.

    Cons

    Management is cut throat. Lack of Technology. They expect you to be handcuffed to the phone and please do not ever call off for whatever reason or they are ready to fire you. Mostly every one they hire is Temporary and thye never hire them in! Benefits suck!

    Advice to ManagementAdvice

    Treat your staff like people and not machines. They have lives outside of that wkplace. Hire enough people so that workflow is smooth versus having one person do the jobs of 5! Increase wages. No one can live off $14 with families!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MedImpact full-time (more than an year)

    Pros

    Beautiful building with great views throughout. Covered parking. Nice landscaping. Convenient location. Some employees were fantastic.

    Cons

    Strange, secretive leadership. Some real oddballs scattered throughout the organization. A lack of clarity, vision and generally poor downward communication.

    Advice to ManagementAdvice

    No need for advice. I think the senior management is getting exactly what they want.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Ok company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Product Support III in San Diego, CA
    Current Employee - IT Product Support III in San Diego, CA

    I have been working at MedImpact full-time (more than 3 years)

    Pros

    Good pay, Location and co-workers

    Cons

    Management issues, and at times lack of direction.

    Advice to ManagementAdvice

    Needs to work with employees to retain the knowledge otherwise there will be turnover

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Balancing client and customer needs at Medimpact.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Network Representative in San Diego, CA
    Former Employee - Pharmacy Network Representative in San Diego, CA

    I worked at MedImpact full-time (less than an year)

    Pros

    Knowledgeable coworkers and not difficult to find answers or assistance from supervisors in during and after on the job training. Felt prepared for the position after initial training before moving to the floor. Monitoring of calls to ensure HIPPA reliance can seem somewhat pressing while in reality the supervisors are very helpful training new employees in proper proceedure.

    Cons

    As position that works directly with customers, it can become difficult to satisfy customer needs within the system and according to the needs of the company. Since this is the only PBM "pharmacy benefit management company" I have worked with I could not compare it to anything else.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Negative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Van Buren Township, MI
    Current Employee - Customer Service Representative in Van Buren Township, MI

    I have been working at MedImpact as an intern (less than an year)

    Pros

    Pay good and employee's, training and trainer michelle great

    Cons

    Lack direction, unorganized and management sucks

    Advice to ManagementAdvice

    Learn the business take training classes and have social skills.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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