MedImpact

www.medimpact.com
Employer Engaged

MedImpact Reviews

Updated January 25, 2015
Updated January 25, 2015
56 Reviews
2.8
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MedImpact President and CEO Frederick Howe
Frederick Howe
31 Ratings

Review Highlights

Pros
  • They can pay you well and give good benefits, in exchange for your soul (in 7 reviews)

  • New building and good benefits (in 5 reviews)


Cons
  • No boundaries - no respect for work/life balance (in 3 reviews)

  • No one is encouraged to think about what they are doing and try to make it better (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prior Authorization Coordinator in Tempe, AZ
    Current Employee - Prior Authorization Coordinator in Tempe, AZ

    I have been working at MedImpact full-time (more than a year)

    Pros

    Atmosphere feels like a family environment. Everyone works together as a team. Great Benefits package.

    Cons

    Long hours for half the year.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Opportunity for growth and improvement; good people; change in progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Manager in San Diego, CA
    Current Employee - Implementation Manager in San Diego, CA

    I have been working at MedImpact full-time (more than 5 years)

    Pros

    Good, honest, hardworking people. Promotes teamwork to meet goals. Management helps mentor staff to grow and develop. Growing company new opportunities and willingness to change.

    Cons

    The busiest time of the year is during the Christmas holiday season. Disconnect between sales and operations, selling services we don't offer or support.

    Advice to ManagementAdvice

    Communication is key. Improve open honest communications with your staff. Continue to invest in improving technologies for operational efficiency. Without better tools the work volume will become unsustainable and impact performance, accuracy, and the number of clients that can be supported.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Nice Building, Dictator Atmosphere, Low Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Program Manager in San Diego, TX
    Current Employee - Clinical Program Manager in San Diego, TX

    I have been working at MedImpact full-time (more than 5 years)

    Pros

    Great building, they are the third highest revenue making company in San Diego after Qualcomm and SDG&E - they stated this in a town hall internal meeting. Private jets, salaries of C Suite $400k plus, Directors make nearly $200k - Managers $64-85K - Support Staff $35-55K

    Cons

    Silo effect within departments. Lack of communication. Most are fearful of termination, atmosphere of fear. HR have too much power and do not support employee growth. Extremely Republican Right Wing - do as they say, mandatory yearly back ground checks, biometric tests, or your insurance premiums will be raised. Complete lack of egalitarianism.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Supervisor's (minus Laura) are not qualified to run a 7-11 midnight shift. Bad Company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Van Buren Township, MI
    Former Employee - Customer Service Representative in Van Buren Township, MI

    I worked at MedImpact full-time (less than a year)

    Pros

    Very positive during training. Make you feel like you belong, like you are joining a solid team.

    Cons

    After training, it's all downhill. First the management has no background in pharmacy, so you cannot ask them any questions regarding issues they should be handling. They tell you flat out you will be fired if you do not adhere exactly to set schedule. Very negative from the first day on the phones. Main supervisor hides in her cubicle that is a football field away from the real employees. Very unapproachable. Everyone is a temp. The good ones quit once they find a real job with stability. Promises of getting hired one go unfulfilled. Spoke to many employees with outstanding customer service records and they are still temping after 8 months. Laura is the only solid manager.

    Advice to ManagementAdvice

    Less game playing and more straight talk.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    The Land That Time Forgot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Diego, CA
    Current Employee - Manager in San Diego, CA

    I have been working at MedImpact full-time (more than 3 years)

    Pros

    Customers are captive and cannot switch companies quickly .. . adds some stability to the business whilst they slowly discover what a mess the company really is.

    Cons

    Heavy office politics. Severely antiquated IT technology (hence my review title!). Innovation (especially in IT is quickly stifled).

    Advice to ManagementAdvice

    Walk to floors and get to know people. Stop slapping peoples' hands when they find a different way to do things.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Long hours, poor investment in MOB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at MedImpact (more than 5 years)

    Pros

    Nice office and location. Co-workers hard working.

    Cons

    Employees are salaried slaves. Expectations are to sacrifice family and personal time to support company. No investment in technology and operation areas chronically understaffed. Good middle managers get burnt out. Executives continue to profit at the expense of employees.

    Advice to ManagementAdvice

    Hire adequate staff and invest in technology. Do not attempt to build home grown technology that end up over budget and failing to meet timelines.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great people to work with; Lousy leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Development in San Diego, CA
    Current Employee - IT Development in San Diego, CA

    I have been working at MedImpact full-time (more than 5 years)

    Pros

    The people work hard and have can-do attitudes.

    Cons

    No one is encouraged to think about what they are doing and try to make it better. The leadership team is completely disconnected

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MedImpact full-time (more than a year)

    Pros

    Beautiful building with great views throughout. Covered parking. Nice landscaping. Convenient location. Some employees were fantastic.

    Cons

    Strange, secretive leadership. Some real oddballs scattered throughout the organization. A lack of clarity, vision and generally poor downward communication.

    Advice to ManagementAdvice

    No need for advice. I think the senior management is getting exactly what they want.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Ok company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Product Support III in San Diego, CA
    Current Employee - IT Product Support III in San Diego, CA

    I have been working at MedImpact full-time (more than 3 years)

    Pros

    Good pay, Location and co-workers

    Cons

    Management issues, and at times lack of direction.

    Advice to ManagementAdvice

    Needs to work with employees to retain the knowledge otherwise there will be turnover

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    I hated this job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Belleville, MI
    Former Employee - Customer Service Representative in Belleville, MI

    I worked at MedImpact full-time (less than a year)

    Pros

    There is a "supposedly" bonus at the end of the year. They will pay for your "passed" PHT licensing and provide materials so you can study and excel.

    Cons

    Management is cut throat. Lack of Technology. They expect you to be handcuffed to the phone and please do not ever call off for whatever reason or they are ready to fire you. Mostly every one they hire is Temporary and thye never hire them in! Benefits suck!

    Advice to ManagementAdvice

    Treat your staff like people and not machines. They have lives outside of that wkplace. Hire enough people so that workflow is smooth versus having one person do the jobs of 5! Increase wages. No one can live off $14 with families!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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