MedQuist Reviews

Updated July 31, 2014
Updated July 31, 2014
35 Reviews
2.1
35 Reviews
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Peter L. Masanotti
20 Ratings

Employee Reviews

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  1.  

    Challenging, fast-paced work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist/Editor III in El Paso, TX
    Former Employee - Medical Transcriptionist/Editor III in El Paso, TX

    I worked at MedQuist full-time (more than 10 years)

    Pros

    Ability to work from home, created my own hours at first when I was a "statutory employee", which helped with Alzheimer's mother.

    Cons

    No promotions. Work load was very heavy at times. Outsourced some work overseas, then short of work. No "office" friends.

    Advice to ManagementAdvice

    Line count bar continued to be raised. No promotions. When transferred to 21 different states and various acute-care hospitals, time taken away from actual productivity because of reading each hospital's profiles and the way they wanted certain things done. Could we get the majority on the same page?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Job helped me paid my bills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Support Level II in Franklin, TN
    Former Employee - Operations Support Level II in Franklin, TN

    I worked at MedQuist full-time (more than 8 years)

    Pros

    Predictable routine daily work which becomes easier to accomplish over time.

    Cons

    Too many changes, ex. Acquisitions, merging, layoffs. Expecting us to do more but still getting paid the same.

  3. 1 person found this helpful  

    Bought out my previous company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist in Free Home, GA
    Former Employee - Medical Transcriptionist in Free Home, GA

    I worked at MedQuist full-time (less than an year)

    Pros

    Nice to work from home. Like doing transcription. Benefits are good.

    Cons

    They laid off management people. Pay is low. Expectations for quality and production are too high.

    Advice to ManagementAdvice

    Care more about your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good stepping stone company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist in Buffalo, NY
    Former Employee - Medical Transcriptionist in Buffalo, NY

    I worked at MedQuist part-time (more than 3 years)

    Pros

    Flexible schedules. Fairly consistent workloads. Will hire new graduates and provide needed training on platform. Good quality assurance program helps with learning dictators.

    Cons

    Weekend work required. Often difficult to find supervisors available if you need to speak with someone quickly. Very difficult to obtain any raises/promotions. Extremely large employee base.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Comfortable work environment with occasional turbulence due to layofs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer in Atlanta, GA
    Former Employee - Developer in Atlanta, GA

    I worked at MedQuist full-time (more than 3 years)

    Pros

    Reasonable mid level management ( for the most part in IT) . Projects were well thought out and had good industry standard development methodologies

    Cons

    Many recent mergers and acquisitions leading to changing objectives. When merging, each company brings different software choices to the table and trying to run them all leads to data inconsistencies and poor communication.

    Advice to ManagementAdvice

    Focus on unifying technology platforms instead of trying to sustain disparate platforms currently in place due to mergers.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Typical corporate mentality.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MedQuist

    Pros

    Working at home was a plus.
    The hours were flexible.
    The transcription supervisors I had contact with were helpful for the most part.

    Cons

    The powers that be cared more about how many lines their employees could transcribe than anything else. I agree with the comments about sweat shops.

    Advice to ManagementAdvice

    That would accomplish nothing...They don't listen.

  8.  

    Twenty plus years down the drain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MT, QA, Supv, MME
    Former Employee - MT, QA, Supv, MME

    I worked at MedQuist full-time (more than 10 years)

    Pros

    Being able to work at home and having some phenomenal, professional, yet caring coworkers

    Cons

    Not enough room here to list them all, but by the end of my time with the company I was making less than when I started. Corporate philosophy seemed to always be to throw a Band-Aid on a hemorrhage rather than really do the work necessary to prevent situations. People were placed in positions for which they had virtually no training or qualifications due to the constant restructuring; no matter how hard they tried, round pegs would not fit in square holes. Some of the managers were actually former clerks with virtually no medical transcription training or knowledge whatsoever! Yet they were the ones telling MTs and MMEs how to do their jobs. Virtually all the people I knew who took professional pride in their work are no longer with this company. Loyalty, integrity and hard work grew to mean nothing. It all came down to playing the game just right. Talk about "big brother" watching. It is a shame that a company we were once proud to be a part of is now an industry shame.

    Advice to ManagementAdvice

    I'd love to see management participate on "Undercover Boss."

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Run, don't walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MedQuist full-time (more than 5 years)

    Pros

    Good coffee at Norcross office.

    Cons

    Terrible pay.
    Management clueless about software development.
    Constant changes in direction.
    An entire division is convinced that systems should be built using PL/SQL. Seriously.

    Advice to ManagementAdvice

    Resign.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great at-home job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MedQuist part-time (more than an year)

    Pros

    Encouraging management and flexible scheduling.

    Cons

    Sometimes difficult to transfer between many different accounts with different account specifics.

    Advice to ManagementAdvice

    Make part-time required hours only 20, rather than 24.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Depressing; poor incentives and morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist and Editor
    Former Employee - Medical Transcriptionist and Editor

    I worked at MedQuist full-time (more than 5 years)

    Pros

    Working from home, flexible hours.

    Cons

    I was considered a full time empoyee and received no benefits. I was always told my production was just a hair too short of the required amount to be given benefits. It got out during a conference call that many others in my work group had also been repeatedly told this, and boy didn't management try to change the subject rather quickly! I didn't realize until leaving that this practice is illegal in my state.

    Either too much work or too little. Too many changes in management, procedures, and work flow. We were used to our main account(s) and then they started routing a bunch of random jobs from other divisions into our pool, so this was a whole new and larger set of clients to try to get used to, requiring longer time on demographics on each report. They were aware of this problem, yet we were still reprimanded when our lines decreased because of it and just told to "work harder."

    No holidays off unless approved as paid time off. This was deducted from your time-off pool, from which sick and vacation time also came. This was only 5 days a year on starting. It would increase with additional years worked. Also, the time accrued as you worked, so you were earning it a little at a time, rather than being given the total amount at the beginning of each year, the way other industries do.

    I am not sure how much the above still applies; the policies may have changed, but it sounds doubtful from what I see in other reviews here.

    Some of the immediate managers I had were decent and really did try to do what they could to improve things, others totally unsympathetic about issues faced by the MTs.

    Advice to ManagementAdvice

    As if they would listen.

    Disapproves of CEO

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