Pros

The pay is fairly decent compared to corporate jobs elsewhere. They have an option to work from home. They are doing pretty good in this economy so most likely jobs will be stable.

Cons

If you are not management, you only get 2 weeks off and I know that's standard everywhere else but they don't give you off Christmas eve or New Year's eve, or the day after Thanksgiving. There are only 6 company holidays! And that may seem reasonable but with the amount of stress you take on, 2 weeks a year is not enough (usually people work 12 hour days). Management doesn't know how to talk to employees and no one wants to do anything about it. Management is incompetent and its surprising how some of those people got their jobs (probably because they know how to push people around). Definitely not a very professional, friendly atmosphere.

Advice to Senior Management

Management need to take classes on interpersonal skills. Medco needs to realize that they need to allow some balance of work/life, honestly is it going to hurt to give employs off the day after Thanksgiving or Christmas Eve? Extremely cheap company.

Pros

The only good reason to work at Medco is that sick time is rolled into vacation time, so you get almost 3-4 weeks each year you to do with as you like.

Cons

The corporate culture is back stabbing and petty. Sr Management does not offer any upward mobility and the work environment reminded me of the movie Groundhog Day. There is also huge variance in pay for people with the same qualifications doing the same work.

Advice to Senior Management

Management should really take a hard look a compensation among employees of equal qualifications and work as well as compensation as it relates to other companies within the immediate locale.

Pros

Great pay and benefits. Also, the benefits are quite reasonable.
very casual dress code (anything but shorts and jeans, but sweats are fine and quite common.);
unionized;
time off is all done computerized so no asking or begging for time off like at some other jobs; we would just log into our employee benefit account, and mark the days off we wanted. You could even do it the day before, which was quite nice. And as another reviewer mentioned, sick time, vacation, and personal time are all rolled together, so you really get bunch of time off compared to other employers.
plenty of overtime was available when I was there;
there was a real sense of cameraderie with each other, which was pretty nice overall!
free iced tea and coffee in the cafeteria!
Training was really thorough and supportive.

Cons

A lot of times we weren't given tools to handle a really complex caller;
Customer Service was emphasized, but often given a lower priority than saving the company money.
I felt like at times I was given mixed messages about which was more important: saving money, or helping the callers.

Advice to Senior Management

Often times, there wasn't a consistent "talking point" on a particular issue or concern. Customers would call, frustrated that they were being told one thing by one csr, and another thing by another. There seemed to be a big lack of communication between various departments, etc. Maybe implementing some sort of intraoffice email system, or something would be a possibility?

Pros

- brand name for pharma career
- career growth prospects are good - recruiters call frequently
- good location in NJ
- learn a lot about healthcare supply chain

Cons

- pay is not enough to keep talent
- get better people at all levels

Advice to Senior Management

get better feedack from all levels
better training will help

Pros

Very challenging position to initially enter into Medco Health Solutions. The corporate culture promotes excellence in each position of which I've been able to personally witness. Hard work and dedication do not go unnoticed and upper management supports advancement from within. I believe I have been offered excellent opportunity to design and direct my career by joining the ranks with Medco.

Cons

The job is very stressful, with multiple challenges on timing of necessary tasks. The nature of working in a call center requires mastery of time management skills, but that is a good thing!

Advice to Senior Management

The recent addition of the S.W.A.T. Team to troubleshoot recurring customer service issues from the "front lines" up is a great innovation! Looking forward to making contributions to the S.W.A.T. effort!

Pros

Offer work from home alternatives and summer hours. They do pay slightly above market for North Jersey.

Cons

1) Executive managment puts a lot of stock in organizational development and has a manadatory curriculum based by job title. While this sounds cutting edge, the programs are based on archaic training and development methodologies. 2) Compliance with HIPPA and SOX has led this company to enforce strict security controls on every aspect of work life that is potentially auditable. These controls are so severe they impede protectivity on a daily basis.

Advice to Senior Management

Pay more attention to the average employee and less time sending your VP's on expensive leadership training programs.

Pros

Very technology driven workplace. Every mid to high level exec has some sort of programming book on their desks.

Cons

Bureaucratic and not much information is passed down the pipeline.

Advice to Senior Management

Employees need a forum to make suggestions about current and future direction of the company.

Pros

Medco Health is a leader in the Pharmacy Benefits Manager industry. We have continuously made partnerships with our clients in order to provide the best Health Care value for the general public. I love working for Medco because it is a place where your experience is valued equally with your education. So much of the work we do is not taught in a classroom, but is really on the job learning. I also admire the way all the departments with in Medco work together to achieve a business objective. From the front end call centers handling customer inquiries, to the Account Team offering support to the client even to the corporate triage teams and dispensing pharmacies. Everyone is able to work together and learn from each other.

Cons

If you don't work in the vicinity of the corporate headquarters, such as our work at home associates who are spread out all accross the country, the fringe benefits may not extend to your area. Benefits should be invested in nationally recognized companies in order for everyone to have access.

Advice to Senior Management

We all now that "stuff" runs downhill. Continue to practice what has been learned in the MAGIC Training, and work together to recognize that mistakes will be made, and we can all work to learn and grow from those mistakes without causing everyone to fear for their jobs.

Pros

Flexible work schedule - Work at home opportunities - Casual work environment. Fairly good working conditions, nice and reasonably priced cafeteria.

Cons

In my area there is limited opportunity for career advancement, not true in general for the co. Could provide better mentoring programs for entry level employees. The organizational structure is somewhat confusing due to rapid growth. Not always clear who has responsibility for a particular function. There is a very minimal amount of training so you end up learning by bugging a co worker or by the seat of your pants. Parking is a problem if you work a flexible schedule you can end up walking 1/2 mile from your parking space to your desk.

Advice to Senior Management

Keep up the good work! Be open to input from all levels of the company. Provide greater transparancy in salary structure.

Pros

Great schedule, hours and opportunity for overtime. Management very employee oriented. HR works with employees to achieve individual needs in personal situations. To date the company has achieved a high degree of stability that lends to a high degree of confidence for continued employment

Cons

Limited opportunity for advancement. No retiree benefits.

Advice to Senior Management

Develop retiree health benefit program