Medecision Reviews

Updated March 4, 2015
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Medecision President & CEO Deborah M. Gage
Deborah M. Gage
8 Ratings

Pros
  • The company is moving to state of the art facilities, which plenty of opportunities for work life balance (in 10 reviews)

  • Flexible schedule with telecommuting and work-from-home options (in 7 reviews)

Cons
  • A lot of talk about work/life balance, but don't try to actually have (in 6 reviews)

  • Senior management brought in hand-picked people that did not know the business or were particularly good at there jobs (in 6 reviews)

More Pros and Cons

14 Employee Reviews

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  1. Helpful (18)

    Poorly Managed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA

    I have been working at Medecision full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Very flexible work from home policy. You can setup a schedule where you work from home full time, which is very progressive.
    - Brand new facilities opening 9/22 for folks who work in the office
    - The developers and QA engineers who have been here for years are very helpful and knowledgeable.
    - Test automation conscious development and testing
    - Starting to develop with newer, interesting technologies (include mobile applications)
    - Modern marketing department

    Cons

    - The SDO is moving from Agile to a waterfall SDLC. This in itself is not an issue, but there are little to no requirements for projects, so it's very hard to estimate entire waterfall project timelines, understand what to develop, and understand what exit criteria to which QA should test.

    - Project timelines are not readjusted when scope, resources, size, or cost changes. Employees are asked to make broad estimates for development or testing with little knowledge of the project, and are held accountable for any dates given, no matter the level of confidence in the date.

    - Little to no collaboration between management and individual contributors. Managers are told to "get it done at all costs" by senior leadership, and thus the individual contributors must respond to constant resource shifting and overtime to finish a project by the original estimation date.

    - Management does not understand what it takes to build software. There is a mentality that the SDO should just "do it" for each project. They don't listen to suggestions for process improvement.

    - Due to high attrition rates and more work than the SDO can handle, developers and QA engineers are constantly swapped between projects to the biggest fire, sometimes on a weekly basis. Employees are expected to make up for missed time on other projects with overtime.

    - Routine, significant overtime is expected, and this time is not compensated in any way.

    - There is no voice for the employee. The internal surveys that are sent around from HR clearly show a decline in employee morale, productivity, and desire to work here. There has not been significant action to address these issues.

    - Senior and Executive leadership do not directly address the issues presented by the SDO workers. Managers are powerless to effect any change, and thus the individual contributors are left to deal with the mess.

    - Due to changing scope and lack of requirements, development cannot always deliver to testing on time. As a result, the testing cycles are shorter than needed, and the quality of the products suffer. The defects that are not caught in testing due to condensed cycles are instead found by clients.

    - 0 defect release policy. Instead of a high water mark for defects counts at a release, the decree is that all defects found must be fixed before a release is GA. This makes for extremely stressful stabilization periods with endless defect fixes, testing, and builds.

    Advice to Management

    Stop trying to finish everything so quickly and be the hero to all of your clients. If you scale and plan the work to fit your SDO size, and engage and **LISTEN** to your SDO individual contributors regarding the work you are planning, you will further engage folks into the process. This will create the passion you desire. If you have engaged employees who see that you respect their knowledge and time, they will work harder for you and create better quality.

    Use the tools you've purchased for estimating and tracking project status. Your clients would rather take releases at a later date with higher quality than more quickly with issues. You can't work people to the bone with overtime across multiple projects to meet dates, and also demand perfect quality in each.


  2. Helpful (6)

    badecision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA

    I have been working at Medecision full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    progressive telecommuting policy
    generous pto
    smart teams

    Cons

    culture of keeping your head down
    leadership don't follow the company's cultural agenda

    Advice to Management

    practice what you preach


  3. Helpful (13)

    Unhappy employees, Unhappy clients

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA

    I have been working at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule with telecommuting and work-from-home options.
    Adequate pay and benefits.
    Everyone is buzzing about the fancy coffee machines in the new offices.

    Cons

    ELT and SLT do not get along in their own teams, hire personal cronies without the requsite skills sets or industry knowledge to move Medecision forward, and are not seen as credible by the employees.
    Performance issues with leadership and staff, are not addressed while high performing staff is exiting out the door at an alarming rate. Employee morale is at an all time low. Clients are dissatisfied and we cannot seem to turn the tide.
    Unprofessional communication is frequent, in person, on the phone and during meetings. We are encouraged to speak candidly, yet when the few who risk it are blackballed, it makes people think being quiet is the better option. The workplace pipeline is rich with information as leadership seems incapable of knowing when and what to share.

    Advice to Management

    ELT/SLT-Hold each other accountable and if your peers cannot lead the Medecision charge, help them out of the organization now. Stop lying to employees and clients.


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  5. Helpful (14)

    Business Case of how NOT to run a company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Chesterbrook, PA
    Current Employee - Senior Director in Chesterbrook, PA

    I have been working at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Small and initmate feel
    Work/life balance
    Employees from every level that commisurate with each other

    Cons

    Leadership is grossly underqualified
    Voted "most hated job thus far" by current employees
    Leadership can not articulate a strong business strategy

    Advice to Management

    I have seen this company go from very promising to a nightmare on all levels. Morale is horrilble and has been for about 2 years. Leadership knows this yet will do nothing to make it right The most recent insult is a message we received from the top asking us to post reviews on Glassdoor to dissuade the negative views. Good or bad wink-wink. The employees that stay are merely doing it because its comfortable. You would be hard pressed to find an employee that really cares about the happiness of our customers or quality of what they receive at this point. Top leadership is generally just unliked. The prevailing feeling is that chief is not trustworthy. HCSG should really consider dissolving the relationship if they wish to have a stronger bottom line.

    Medecision Response

    Sep 28, 2014Chief People Officer

    No ‘wink-wink’ intention at all, Senior Director. The leadership team at Medecision welcomes, honors and works hard to address all employee feedback, the pros and the cons, and offers many avenues ... More


  6. Helpful (6)

    been there 3 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pion in Chesterbrook, PA
    Former Employee - Pion in Chesterbrook, PA

    I worked at Medecision full-time (More than 3 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice co workers, very friendly and hard working.

    Cons

    managers suck. 4 vp's just resigned. other workers are leaving on a weekly basis. lot's of outsourcing. management hires there friends who are clueless and bullies. my manager belittles our staff with condescending emails to our entire group, singling out individuals. hi stress levels. CEO is on her own agenda, driving the company into the ground. Management is clueless as to why someone wants to leave.

    Advice to Management

    Stop hiring friends or former co workers from previous companies. Stop hiring consulting companies who are lazy and do not know what they are doing.


  7. Helpful (3)

    Wrong Direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chesterbrook, PA
    Former Employee - Anonymous Employee in Chesterbrook, PA

    I worked at Medecision full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There were some very good individuals in parts of the organization. Casual environment for a good amount of the time working there and a good location.

    Cons

    Unfortunately those good individuals were surrounded by too many ineffectual managers with no clear direction or plan. Senior management brought in hand-picked people that did not know the business or were particularly good at there jobs. That caused a lot of clash with existing employees when it was clear there was no accountability at higher levels of the company.

    Advice to Management

    Truly self-assess the capabilities of the senior management and what they are contributing to the organization. Realize that just because the perspective is new doesn't mean it is right.


  8. Helpful (4)

    Went from Awesome to Awful in such a short time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Chesterbrook, PA
    Current Employee - Software Developer in Chesterbrook, PA

    I have been working at Medecision full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexibility
    People (mostly those that used to work here)
    Free Water

    Cons

    Ridiculous senior leadership
    Poor job stability
    Bad code base
    Little/no attention to technical debt
    Poor developer hardware
    No investment into development, new technologies, software licensing/support

    Advice to Management

    Start off by firing Deb. She's driven this company straight into the ground, and it's only getting worse. Then, remember that you are a SOFTWARE company. You don't make/improve software without R&D. It's time to invest in it, or this company is going under.


  9. Helpful (3)

    Promising company ruined

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Chesterbrook, PA
    Current Employee - Employee in Chesterbrook, PA

    I have been working at Medecision full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great, and by great I mean PHENOMENAL staff....Unfortunately they were all let go
    Work from home

    Cons

    New head incapable of leading the company upward, (everyone is essentially her underling "move the boxes, house sit for me, run my errands, watch out for my dog"), secrets and lies run rampant here; not interested in being innovative.
    RUN!

    Advice to Management

    How about some loyalty to the staff that got our company rated as exceptional by our customer?/ Remember this announcement, right before you announced that you would be laying off 1/3 of the company? Hiring MORE VPs right on the tails of this is insulting!! Exactly who are they leading???

    GET SOME LEGITIMATE SALES! Hint: You get this by creating technology that is innovative!!

    STOP WITH THE SECRETS AND LIES! The "secret" trip to India means one thing to those of us that remain: OUTSOURCING!


  10. Helpful (1)

    ok, not great

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Chesterbrook, PA
    Current Employee - Software Engineer in Chesterbrook, PA

    I have been working at Medecision

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    They gave me a great salary. Also, there's some really smart people there, who know so much about technology. Additionally, open source software is not just tolerated; it's used almost everywhere. The people are pretty fun to be around too.

    Cons

    Management is not good, overall. Some managers are awesome, don't get me wrong, but others are very risk averse, unmotivational, and suck any willingness you may have to do right by the company.

    If you end up as a coder, realize that the code is a mess. Management is too risk averse (overall) to try to fix that.

    The direction of the company is gonna be interesting under the new CEO (Miss Gage).

    Advice to Management

    MEDecision is a software company; it should be led by software people. The missed deadlines, many bugs, etc. is a result of poor technological management.


  11. Helpful (1)

    Superb & Fantastic Place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services in Chesterbrook, PA
    Current Employee - Professional Services in Chesterbrook, PA

    I have been working at Medecision

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    The team is very supportive and willing to help.
    Lots of hard work, but great pay. It is worth it!

    Cons

    401K company match needs to be more robust

    Advice to Management

    Place the entire team in one building
    Employee Suggestion email/box
    Quarterly/Annual employee recognition awards



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