Medecision Reviews

Updated June 19, 2015
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Medecision President & CEO Deborah M. Gage
Deborah M. Gage
55 Ratings

Pros
  • The company is moving to state of the art facilities, which plenty of opportunities for work life balance (in 10 reviews)

  • Flexible schedule with telecommuting and work-from-home options (in 7 reviews)

Cons
  • A lot of talk about work/life balance, but don't try to actually have (in 6 reviews)

  • Senior management brought in hand-picked people that did not know the business or were particularly good at there jobs (in 6 reviews)

More Pros and Cons

82 Employee Reviews

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  1. Helpful (9)

    Gleeful I am Gone; Leaving was Liberating!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wayne, PA
    Former Employee - Anonymous Employee in Wayne, PA

    I worked at Medecision full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Get out as soon as you can. The pros are so few. Removing myself from the unethical behavior of the executive--Liberation of the best kind.

    Cons

    The cons are well articulated in other reviews. If you do not work at Medecision, do not start. If you use Medeicsion's solutions, go to RFP as soon as you can. If you are in-process with implementation; break your contract. The price is worth it. If you are unfortunate enough to still work at Medecision, dust off your resume today and find a real opportunity.

    Advice to Management

    Current management does not listen to advice so I will type to get to the 20 word minimum. Hurry. Leave.


  2. Helpful (14)

    Brutal and I don't see it changing any time soon

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Employee in Philadelphia, PA
    Former Employee - Technical Employee in Philadelphia, PA

    I worked at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Medecision pays well and the flexible work schedule is nice

    So, why would you want to work at Medecision?

    1) if you are unemployed
    2) if you don't mind working on your vacations, nights and weekends (primarily in the technical groups)
    3) if you don't mind being led by an executive team that manages with empty slogans: "World-Class employee experience!", "World-Class customer experience!", "MOJO!"
    4) if you are a shameless self-promoter. Generously sprinkle in the terms innovation, future state and world-class and you will find yourself on the fast track in no time
    5) if you are just there to collect a paycheck, and all of the daily nonsense doesn't get to you

    Cons

    At this time I can't recommend Medecision to anyone doing technical work (Development, IT, QA) unless you are a glutton for punishment or looking to make more money. Technical work is no longer valued by the company hence the technical departments have been eviscerated and left to the mercy of whoever yells the loudest on a given day. Those positions were replaced by a crop of VPs and other talking heads who attend meetings for a living and create no discernible output.

    As far as general work environment, Harvard Business School should do a case study on how it is possible to have such wide disconnects between organizational layers and poor communication within a company this small.

    Advice to Management

    The management team is all about talking, not listening so I won't waste any more time on this section.


  3. Helpful (6)

    badecision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA

    I have been working at Medecision full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    progressive telecommuting policy
    generous pto
    smart teams

    Cons

    culture of keeping your head down
    leadership don't follow the company's cultural agenda

    Advice to Management

    practice what you preach


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  5. Helpful (9)

    Once a great company...but no more!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Wayne, PA
    Former Employee - Senior Business Analyst in Wayne, PA

    I worked at Medecision full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule
    Good pay
    Talented peers
    Lots of travel

    Cons

    No work/life balance
    Very negative work environment
    No leadership
    Poor benefits
    Lots of travel

    Advice to Management

    Deb Gage took the company in the wrong direction and destroyed it.


  6. Helpful (12)

    Ringling Brothers a. k.a Medecision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee in Wayne, PA
    Former Employee - Employee in Wayne, PA

    I worked at Medecision full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There's a lot of experience to be gained at this company. It's a great place to grow your career, if you can stomach the environment. Compensation is above average to its competitors. There are still a lot of good dedicated, and talented employees that remain at this company.

    Cons

    Why Ringling Brothers? It's more about the show to usher the curious and fascinated in. Once you're in, the real show begins: Constant fire drills and hoops to jump through that often derails an employees work day. The current environment is an overall demanding and thankless environment that is lead with fear and intimidation. Although some departments experience work life balance, others do not. A 50 hour work week is most times never enough. There's an overall lack of support to the employees from a leadership level. Leadership has seemed to constantly miss their wake up call to these problems which leaves me with one final question: Is their commitment truly with the company?

    Advice to Management

    If you want to balance out these reviews on glass door.com the correct way, start by focusing on the internal problems first. For an example: The incredibly high turn over rate for a company of less than 200; product defects/ failures that result in poor sales; the mismanagement of the company that starts at the top. When people start to visit glass door.com to write a great review about their experience with Medecision, then maybe that will be a sign that you've turned a corner, instead of desperately instructing your employee base to post positive reviews as your bandaid to this site. Remember: If the surface is dirty, bandaids will come off.

    Medecision Response

    Oct 24, 2014Chief People Officer

    It’s true - work/life balance remains a challenge for many of us in healthcare IT – including Medecision employees. Our leadership team continues to seek ways to support our growth, add to our ... More


  7. Helpful (17)

    Once a great company that was like a family to many

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Flexible schedules and work arrangements.
    - Above average pay and generous bonus structure
    - Non-management employees want to do a good job, want to succeed and want their peers to success as well

    Cons

    Deb Gage named CEO in 2011 which coincidentally(?) is the last year Medecision was awarded as one of the best places to work in PA. I have no idea why they would still want to list, on their website, an award they last won 3 years ago. It raises questions as to what happened in 2012 and 2013.

    Deb has surrounded herself by people who only agree with her. Recent, abrupt departures and demotions of some
    senior directors and VPs were of those who:
    A. Were hired in the pre-Gage era
    B. Will voice their opinion and provide constructive criticism if they do not agree with a decision or directive.

    Each of the layoffs in 2011 and 2012 included at least one person who had a noticeable run-in or disagreement with Deb.

    If the accusations that recent positive reviews on Glassdoor were planted or submitted per Deb's instruction shows that senior management has no interest in understanding why morale is low. This, coupled with a rebranding and an expensive lobby facelift (which was for naught since they moved to a new building) shows they want to mask any problem rather than resolve it.

    Advice to Management

    Start with the inside and work your way out to return Medecision to its glory from the 90's and early 00's.

    Embrace the outspoken, the dissenters, the loudmouths, the squeaky wheels, the challengers. It's nice to work with people who all have the same ideology and agree on everything. But the flaw in that utopia is you all may be agreeing on the wrong thing.

    Glassdoor, is used by potential new employees, and increasingly, by potential clients, as a peak into your company. You should start using it for that reason as well. This is an incredible opportunity for you to receive very candid feedback from your employees. Use it to your advantage.

    It is on you to improve morale.

    Every employee is part of your Marketing department. If they are happy working for you, they will have nothing but positive things to say about the company they work for and be excited about the products they develop. But, as you can see, they are not happy working for you and your are realizing that bad press is not necessarily better than no press.


  8. Helpful (19)

    A toxic environment...run the other way.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Was once a good place to work. There was great team work that resulted in projects being completed on schedule and budget. There was an appropriate level of stress but not unreasonable expectations. Management was close to what the employee challenges were.

    Cons

    The environment dramatically changed to one of blame and finger-pointing when the current CEO joined the company. All customer issues were blamed on the staff when the clients told the staff that their primary beef was their interactions with the CEO and other company executives.
    The marketing spin to employees and the market is not truthful. There is no trust in the executive team due to repeated actions that demonstrate lack of respect of employees.
    The extremely high turnover rate is primarily due to lack of accountability at the executive level and highly questionable HR practices.
    Many competent employees are now gone and the impact to the company is devastating.

    Advice to Management

    Take a course on ethics and alter management decision-making approach appropriately.
    Stop playing games to change the company image and figure out how to honor commitments (or do not make commitments you cannot honor).
    The 7 positive posts on Glass Door (entered between 9/17-9/24) were made by current employees who were instructed to write them by the CEO. Prior to those comments, the CEO approval rating was 0. Not surprisingly, the CEO approval rate has suddenly climbed to 21%. This behavior subverts the intent of this website.
    The reason that Medecision moved to a new location is because the CEO has cut the workforce in half and the company no longer needed all of the space it was occupying. Additionally, a new office was opened in Dallas, where the CEO and head of sales live. Convenient.
    All executives except the CFO live in other states and are rarely seen in the primary office. Better visibility and connection with employees would help morale and therefore productivity.

    Medecision Response

    Oct 8, 2014Chief People Officer

    First it has to be said that for people, for companies and for markets, growth and comfort don’t coexist. Medecision is filled with passionate people who bring their best each and every day for our ... More


  9. Helpful (13)

    Unhappy employees, Unhappy clients

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA

    I have been working at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule with telecommuting and work-from-home options.
    Adequate pay and benefits.
    Everyone is buzzing about the fancy coffee machines in the new offices.

    Cons

    ELT and SLT do not get along in their own teams, hire personal cronies without the requsite skills sets or industry knowledge to move Medecision forward, and are not seen as credible by the employees.
    Performance issues with leadership and staff, are not addressed while high performing staff is exiting out the door at an alarming rate. Employee morale is at an all time low. Clients are dissatisfied and we cannot seem to turn the tide.
    Unprofessional communication is frequent, in person, on the phone and during meetings. We are encouraged to speak candidly, yet when the few who risk it are blackballed, it makes people think being quiet is the better option. The workplace pipeline is rich with information as leadership seems incapable of knowing when and what to share.

    Advice to Management

    ELT/SLT-Hold each other accountable and if your peers cannot lead the Medecision charge, help them out of the organization now. Stop lying to employees and clients.


  10. Helpful (14)

    Business Case of how NOT to run a company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Chesterbrook, PA
    Current Employee - Senior Director in Chesterbrook, PA

    I have been working at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Small and initmate feel
    Work/life balance
    Employees from every level that commisurate with each other

    Cons

    Leadership is grossly underqualified
    Voted "most hated job thus far" by current employees
    Leadership can not articulate a strong business strategy

    Advice to Management

    I have seen this company go from very promising to a nightmare on all levels. Morale is horrilble and has been for about 2 years. Leadership knows this yet will do nothing to make it right The most recent insult is a message we received from the top asking us to post reviews on Glassdoor to dissuade the negative views. Good or bad wink-wink. The employees that stay are merely doing it because its comfortable. You would be hard pressed to find an employee that really cares about the happiness of our customers or quality of what they receive at this point. Top leadership is generally just unliked. The prevailing feeling is that chief is not trustworthy. HCSG should really consider dissolving the relationship if they wish to have a stronger bottom line.

    Medecision Response

    Sep 28, 2014Chief People Officer

    No ‘wink-wink’ intention at all, Senior Director. The leadership team at Medecision welcomes, honors and works hard to address all employee feedback, the pros and the cons, and offers many avenues ... More


  11. Helpful (9)

    don't drink the kool-aid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    smart people who are hard working

    Cons

    parent company plugged in leaders because they were friends from prior lives not because they were good leaders who care about how people are treated; seems like recent positive reviews are either from those who drank the Kool-Aid or submitted by senior managers to off-set the overwhelming negative feedback about them

    Advice to Management

    it is not all about you, your salaries and bonuses. How about showing commitment by actually living nearby not in another state that requires air travel to and from your home. Parent company, shame on you too.



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