Mediacom Communications
2.4 of 5 82 reviews
www.mediacomcable.com Middletown, NY 1000 to 5000 Employees

Mediacom Communications Reviews

Updated Apr 13, 2014
Mediacom Communications – Middletown – “Corporate Office”

All Employees Current Employees Only

2.4 82 reviews

                             

33% Approve of the CEO

Mediacom Communications Chairman and CEO Rocco B. Commisso

Rocco B. Commisso

(49 ratings)

29% of employees recommend this company to a friend
82 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "The only thing good is the Free cable and the pay is ok"
    in 11 reviews
  • "I think the benefits are good and the 401k is a big plus"
    in 6 reviews
Cons:
  • "unrealistic sales goals for new hires in the customer service department"
    in 4 reviews
  • "Low pay for the environment, manager of call center is not involved with reps"
    in 4 reviews
  • Show more review highlights

Reviews

 

People are good to work with and dedicated

Anonymous Employee (Former Employee)

I worked at Mediacom Communications full-time

ProsThe people of Mediacom are smart and dedicated to the work they do for clients

ConsHard to get things done within the Group M and WPP web of processes

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Decent pay, impossible to move up, it seems.

Internet Support Representative (Former Employee)

I worked at Mediacom Communications full-time for more than a year

ProsThe pay, even in training is good, considering the work that you do. There are opportunities for at least a 50 cent raise per year on top of your annual raise, which is nice. Overtime is welcome, if you like that. Medical/dental benefits are very good, and you start earning sick/vacation time from day 1.

ConsAs much as overtime is welcome, often times it is mandatory. They take half of your lunch hour away, and bully you into staying late or coming in early. Don't have much regard for personal life. They don't reward hard work, they only reward for sales and who you know. The company itself is poorly run on the corporate level.

Advice to Senior ManagementGet with the times.

– I'm not optimistic about the outlook for this company

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Terrible Place to Work

Customer Service Representative (Former Employee)
Peoria, IL

I worked at Mediacom Communications full-time for less than a year

ProsI got to work Second Shift.

ConsThe people who work there are very anger and bitter, the customers are angry, and management is no help.

Advice to Senior ManagementTreat your employees better and help them! They are trying to help the customers, not give you work to do.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Hugely Dissapointing

Customer Service Representative (Current Employee)
Davenport, IA

I have been working at Mediacom Communications full-time

ProsDiscounts on services. I have to meet the word count minimum but honestly there are no more "pro's" to working for this company.

ConsNo flexibility. Awful working conditions. Micro managed. Improper/inadequate training. Shift bidding. Low morale. Sad, pathetic environment. Disgruntled employees. Customers are lied to and overcharged which is why they are consistently upset!

Advice to Senior ManagementImprove training to be clearer and in alignment to actual responsibilities. Shift bidding is outdated and people prefer having a more reliable schedule. Offer better salaries as living on $9-$10 per hour is still near poverty.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A great and supportive place to work and grow your career and yourself.

Media Planner (Current Employee)
Chicago, IL

I have been working at Mediacom Communications full-time for more than 3 years

ProsReally supportive team and smart people who work hard and have fun. Also gives employees a pretty good amount of days off and is understanding. The expectations are realistic and fair.

ConsThere were periods where the employee turn over rate was pretty high which made it difficult to build relationships and added time to train new people. Depending on the account different periods of time were extremely busy and stressful, but everyone pitched in and got through it together.

Advice to Senior ManagementConsider advancing people quicker especially if they have proven their value to the agency and team.

Yes, I would recommend this company to a friend

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Bad Experience

Technical Support (Former Employee)
Gulf Breeze, FL

I worked at Mediacom Communications full-time for more than 3 years

ProsAdvancement opportunities as long as you have strong sales if you are good at sales then you will not have an issue moving up within the company.

ConsSales driven despite department. It does not matter if you are technical support or customer service there are high sales quotas. If you are not a good salesman do not work for this company.

Advice to Senior Managementnone

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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horrible place

Service Tech (Former Employee)
Moline, IL

I worked at Mediacom Communications full-time for more than a year

Proswork without supervision, company vehicle

Conslow pay, no advancement, long hours, no lunch breaks

Advice to Senior Managementlisten to the employees

No, I would not recommend this company to a friend

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It was a positive experience, I learned a lot of different product knowledge.

Customer Service Representative (Former Employee)
Springfield, MO

I worked at Mediacom Communications full-time for more than a year

ProsThe pay is very good

ConsThere is inconsistent training on how to do your job

Yes, I would recommend this company to a friend

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My Exp With mediacom

Installer (Current Employee)
Dagsboro, DE

I have been working at Mediacom Communications full-time for more than 3 years

Pros4 days a week is great when you actually get it!

ConsCrawspaces, Ladders, Rushing, Management, hours, no personal time on the clock or off.

Advice to Senior ManagementLearn how to do your job!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Leaves much to be desired

Anonymous Employee (Former Employee)

I worked at Mediacom Communications full-time for more than 3 years

ProsHealth benefits are nice but they are very expensive compared to other employers in the area

ConsPoor organization, unrealistic goals, rude management, micromanaging employees, treating dispatchers like children, unequal treatment of staff, and no career advancement opporunities

Advice to Senior ManagementBe more proactive less reactive...actually use a game plan and stop just winging it

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Mediacom Communications reviews and ratings — including employee satisfaction and approval rating for Mediacom Communications CEO Rocco B. Commisso. All 82 reviews posted anonymously by Mediacom Communications employees.