Mediacom Communications Reviews

Current Employee – been working at Mediacom Communications full-time for more than 3 years

Pros – Good place to work. People care about each other.

Cons – Management does not have your back for fear of their jobs. The CEO seems to be out of touch/reach. The people he hired as his right hands are not doing him justice.

Advice to Senior Management – One guy says yes or no!!! Come on!! allow your team to think. The CEO has hired members of management with really big heads who care more about themselves them the company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Mediacom Communications full-time for more than 7 years

Pros – There were some pros- free cable and internet,employee appreciation days, casual days, the people were fun to work with, merchandise from cable channels, some advancement opportunities...

Cons – Pay was not at market level. Managers in place who have no skill set and no qualities of a leader, huge amount of favoritism going on, several suggestions made and opinions offered on issues and concerns and nothing was ever done about it

Advice to Senior Management – If you have no skill set to be a manager, step down and let someone who demonstrates leadership run the department.

No, I would not recommend this company to a friend

Former Employee – worked at Mediacom Communications full-time

Pros – Progressive technology for a small company

Cons – micromanaged from the top down

Advice to Senior Management – trust your people and let them work smarter not harder.

Yes, I would recommend this company to a friend

Current Employee – been working at Mediacom Communications full-time for more than a year

Pros – Nice employees to work with

Cons – No Management structure at all

Advice to Senior Management – Listen to your employees

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Mediacom Communications full-time for more than 3 years

Pros – Worked as an Installer Tech.
Van that company pays for all gas and maintenance.
Paid training.
Opportunity for a raise through continuing ed, albeit not a huge raise.
As a tech you are working locally.
Some opportunity for advancement, if you know where to look for it and who to befriend.
Plenty of opportunity for overtime.

Cons – Plenty of opportunity for overtime. They'll work you into the ground if you let them.
Van that company pays for all gas and maintenance. But it's still a big rolling liability.
The pay is dismal for the skills required to do this job well and the expectations set for techs.
Huge insurmountable void between management and employee. Management will act like they are listening but no ideas ever come to fruition.
It has been said by regional management that Mediacom cable's biggest competitor is Mediacom internet. Which pretty much says it all.
20th century technology

Advice to Senior Management – Pay your techs better. If the pay isn't there, your people dealing with the subscriber base face to face will not have any incentive to provide the best possible customer service.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Mediacom Communications full-time for more than a year

Pros – Excellent benefits. Competitive pay. Family atmosphere.

Cons – Waste too much money on managers that report to managers that report to more managers. Operates like the post office. .

Advice to Senior Management – Hire more coordinators and cut back on all the managers. Keep up the great work with the new product offerings and the continued focus on customer service.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Mediacom Communications full-time for more than 3 years

Pros – The people that you work with will make the call center "burn out" not seem as bad. As with all call centers there is enough people that reps can take off days when needed and accumulate a decent amount of time off and it is readily available after first 90 days, also grows in accumulation as years with company progresses. Insurance is Blue Cross and Blue shield of NY, so the insurance is from a good company, also common law is recognized in NY as well as same gender spouse, so it is easy to make sure that everyone in your household is covered i.e. spouse whether married or not and children that are either yours or your spouses. Offices range from 24 hours to 5a-12a so depending on where you work there are plenty of shifts to match any persons work/life balance, also 8 hour shifts and 10 hour shifts are available.

Cons – Low pay for the environment, manager of call center is not involved with reps. They do offer bonuses/commission for sales or upgrades, however you are required to sell a certain number of sales each day otherwise you could be terminated. As Customer Service and Troubleshooting you are required to offer on every call, such calls could include offering phone service to customers who have cable and internet, most calls you receive these services are not working. Needless to say you are expected to offer a phone upgrade, which is a product that will not work if the cable and internet are not working and typically that is the reason that people are calling in. This is a standard call center Customer Service job, so basically in a nut shell it is important to remember that 99% of the people are calling in VERY frustrated about their bill or their services not working, so you have to be able to take it with a grain of salt and just brush off the way that people talk to you over the phone (people are typically more rude and aggressive if they are on the phones) since they dont have to look at you in the face while they are calling you every name possible and saying things that would make a sailor blush. There is nothing extraordinarily great about this job, if you need a job and it is the only thing available then by all means take it, but continue looking even while employed.

Advice to Senior Management – Become involved more with your people who are "low on the totem pole" , they are the people who make your organization or break it. Always remember a little appreciation goes a long way.

No, I would not recommend this company to a friend

Former Employee – worked at Mediacom Communications full-time for more than 3 years

Pros – It is a great place for a sales representative to earn commissions if you can get the hang of selling cable.

Cons – If you cannot sell this is not the job for you. All of the other positions are also high stress but none of the incentives of the sales position. I always made pretty good commissions however others in fact most will swear the commissions are fixed and not in one's favor. So beware!

Advice to Senior Management – Poor management they are absolutley not paid enough for the horrible experience.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Mediacom Communications full-time for less than a year

Pros – Good products, great people to work for

Cons – in 2010, the phone service was a voip service resold from sprint. Service was based on present coax cable with no budget for build out. Techs did not prioritize business installs

Advice to Senior Management – When you put the cart before the horse, you are bound for disaster and that is what I saw in mid missouri.

No, I would not recommend this company to a friend

Current Employee – been working at Mediacom Communications full-time for more than a year

Pros – Good technology and pricing compared to TELCO business competitors

Cons – Management is very weak in every respect. CYA mentality permeates the company, little thought goes into rolling out major changes, belief that everyone is replaceable, middle managers think they are brilliant simply because they landed in a growth cycle.

Advice to Senior Management – You get what you pay for. Hire smarter people and pay them better.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company