Mediacom Communications

  www.mediacomcable.com
  www.mediacomcable.com

Mediacom Communications Reviews

Updated November 12, 2014
Updated November 12, 2014
116 Reviews
2.5
116 Reviews
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Mediacom Communications Chairman, Founder and CEO Rocco B. Commisso
Rocco B. Commisso
67 Ratings

Review Highlights

Pros
  • Discounted cable and internet is a nice perk (in 7 reviews)

  • The only thing good is the Free cable and the pay is ok (in 12 reviews)


Cons
  • It does not matter if you are technical support or customer service there are high sales quotas (in 8 reviews)

  • Low pay for the environment, manager of call center is not involved with reps (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A family company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mediacom Communications full-time (more than 8 years)

    Pros

    Lots of good hard working people that are good at what they do. More access to higher level management than at most companies. Company takes employee moral seriously and plans often to recognize good employees and celebrates successes.

    Cons

    High stress at times, many positions can be 24/7 just due to the nature of the job. Some positions are overloaded with work,

    Advice to ManagementAdvice

    Strive to create a good life/work balance among employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Get Skills ..Get Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Supervisor in Des Moines, IA
    Former Employee - Direct Sales Supervisor in Des Moines, IA

    I worked at Mediacom Communications full-time (more than 5 years)

    Pros

    Opportunities to advance
    Willing to invest in training for management

    Cons

    Set up to fail
    Compensation for supervisors is not on par for what is asked of you
    Absolutely no work/life balance

    Advice to ManagementAdvice

    Create a model for the outside sales team and stick to it. Offer the same opportunity for everyone to be successful, instead of just a couple of people.

    Doesn't Recommend
    Approves of CEO
  3.  

    It was not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales in Jefferson City, MO
    Former Employee - Direct Sales in Jefferson City, MO

    I worked at Mediacom Communications full-time (less than an year)

    Pros

    The flexibility of the job was the only pro.

    Cons

    Everything. Hourly e-mails, salary, etc. It was just an overall bad experience.

    Advice to ManagementAdvice

    Find another job.

    Recommends
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Tech
    Current Employee - Service Tech

    I have been working at Mediacom Communications full-time (more than 5 years)

    Pros

    Work outside but not in the same place

    Cons

    They field test everything, and then we have to work out the bugs

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Hard to move on up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mediacom Communications

    Pros

    If you kiss the right people you can move on up the ladder.

    Cons

    Very hard working with angry customers. Burn out very easy and fast.

    Advice to ManagementAdvice

    Treat your people with respect and not like a number.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Installer Tech--Satisfying job, but does not pay enough for how much is expected.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instalerl Technician
    Current Employee - Instalerl Technician

    I have been working at Mediacom Communications full-time

    Pros

    I pay $70 a month for 150 Mbps internet, Tivo whole home dvr, and every channel on their lineup excluding NFL redzone and a couple others that I can't remember. It is possible as an installer to make over $1,000 a year in commissions on sales. Mediacom reimburses you for college courses you take while working for them as long as you pass and it applies to your job.

    Also, I work on average 6 hrs overtime a week. This could be considered a pro or a con, and to be honest I view it both ways. It just depends on the week :)

    Cons

    I make $11.91 an hour as an installer. I have worked for Mediacom for a year. In northern MN where the winters are consistently 6 months long and well below zero, carrying a 28' extension ladder through waist high snow and trying to set it up on hills and snowbanks when your fingers are numb and its -40 degrees Fahrenheit plus windchills, you're expected to just as productive as you are in the fall when it is 65 degrees out and no snow.

    Benefits also leave much to be desired--I pay over $250/mo for insurance for just me and my daughter, plus approx. $150/mo for my 401k. On top of that every little tool that may fall in the snow and you can't find comes out of your paycheck, and they don't supply you with cheap Walmart tools. Expect to pay $20+ for some side cutters you accidentally dropped in a 8' deep snowbank while you are 25' in the air (They would rather have you spend the next 8 hours digging in the snow to find them than to pay to replace a $20 tool themselves). I live in an area where there are many Iron Ore mines where they start you out at $20/hr or more and all insurance and retirement is included on top of your pay. That's what I expect out of a job that demands as much as Mediacom does....

    Also, I work on average 6 hrs overtime a week. This could be considered a pro or a con, and to be honest I view it both ways. It just depends on the week :)

    Advice to ManagementAdvice

    I make $11.91 an hour as an installer. I have worked for Mediacom for a year. In northern MN where the winters are consistently 6 months long and well below zero, carrying a 28' extension ladder through waist high snow and trying to set it up on hills and snowbanks when your fingers are numb and its -40 degrees Fahrenheit plus windchills, you're expected to just as productive as you are in the fall when it is 65 degrees out and no snow.

    Benefits also leave much to be desired--I pay over $250/mo for insurance for just me and my daughter, plus approx. $150/mo for my 401k. On top of that every little tool that may fall in the snow and you can't find comes out of your paycheck, and they don't supply you with cheap Walmart tools. Expect to pay $20+ for some side cutters you accidentally dropped in a 8' deep snowbank while you are 25' in the air (They would rather have you spend the next 8 hours digging in the snow to find them than to pay to replace a $20 tool themselves). I live in an area where there are many Iron Ore mines where they start you out at $20/hr or more and all insurance and retirement is included on top of your pay. That's what I expect out of a job that demands as much as Mediacom does....

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    I had a pretty good experience up until they seen we were making just as much as regional managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Albany, GA
    Former Employee - Sales Representative in Albany, GA

    I worked at Mediacom Communications full-time (more than 3 years)

    Pros

    Good benefits, Decent pay, Job stability

    Cons

    Bad customer service, no advancement.

    Advice to ManagementAdvice

    Higher management needs to let lower management be managers and stop micromanaging.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Sad horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Cedar Rapids, IA
    Former Employee - Sales Representative in Cedar Rapids, IA

    I worked at Mediacom Communications full-time (more than an year)

    Pros

    Leaving was the only good thing about this place. Horrible place to work in a dying industry

    Cons

    Bad management who continue to live in the dark ages of the eighties. Do not work at this place if you have any respect for yourself

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    "Watch your back"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Mediacom Communications full-time (more than 3 years)

    Pros

    Decent network, stays current with products (even in their rural territories)

    Cons

    "Watch your back" was a quote from a manager. Nobody understood it at the time. Now everybody does.

    Insecure Management. Cap earnings. Greedy layers of middle management that will not allow employees to earn their potential.

    Advice to ManagementAdvice

    Enable your workforce. You have some very good people, weed them out from the CYA management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Good job to improve you're interpersonal skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Support Representative in Blooming Grove, NY
    Current Employee - Field Support Representative in Blooming Grove, NY

    I have been working at Mediacom Communications full-time (less than an year)

    Pros

    The work is fairly simple. You get to sit at a desk all day. Not very challenging or stressful.

    Cons

    Very monotonous. No room for advancement. Have to do the same thing every day with minimal breaks.

    Recommends
    Negative Outlook
    No opinion of CEO

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