Mediacom Communications

www.mediacomcable.com

Mediacom Communications Reviews

Updated January 23, 2015
Updated January 23, 2015
123 Reviews
2.6
123 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mediacom Communications Chairman, Founder and CEO Rocco B. Commisso
Rocco B. Commisso
69 Ratings

Review Highlights

Pros
  • Discounted cable and internet is a nice perk (in 7 reviews)

  • The only thing good is the Free cable and the pay is ok (in 12 reviews)


Cons
  • It does not matter if you are technical support or customer service there are high sales quotas (in 8 reviews)

  • Low pay for the environment, manager of call center is not involved with reps (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great experience with company overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician in Watseka, IL
    Current Employee - Field Service Technician in Watseka, IL

    I have been working at Mediacom Communications full-time (more than a year)

    Pros

    Active, great rewards, great at teaching customer service, commission on sales, valuable skills taught from being on this job especially dealing with customers.

    Cons

    Cold winters, hot summers, I'm more into the IT field and would like to follow that career instead of cable.

    Advice to ManagementAdvice

    no advice to management

    Recommends
    Positive Outlook
  2.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Mediacom Communications full-time (more than a year)

    Pros

    Benefits were nice and decently priced for a family. Opportunities to advance within the company.

    Cons

    Normal cons such as office politics.

    Advice to ManagementAdvice

    Hire and train appropriately. No true training for some depts

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ad Manager in New York, NY
    Former Employee - Ad Manager in New York, NY

    I worked at Mediacom Communications full-time (more than a year)

    Pros

    Friendly people, great atmosphere - loved the free snacks!

    Cons

    Not all business decisions were well thought out

    Advice to ManagementAdvice

    Listen to all employees, not just management

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    I Liked working for this company because the pay and benefits were great !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Customer Service in Columbus, GA
    Former Employee - Call Center Customer Service in Columbus, GA

    I worked at Mediacom Communications full-time (more than a year)

    Pros

    Great Co-workers, Lots of overtime hours available,

    Cons

    It should not be that stressful to go to work each day ! I liked the company fine its just that only getting cursed out by customers 5 or 6 times a day was a good day . It really wears a person down !

    Advice to ManagementAdvice

    None I loved my manager. She was a great lady who treated us all with respect !

    Recommends
  6.  

    Mixed feelings

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mediacom Communications

    Pros

    Free cable, cheap Internet and phone... Good people I work with, love my sups and leads... Easily get up to 50 cents more n hour by passing courses... Holiday party's are awesome and the yearly six flags trips are great...

    Cons

    Commissions keep changing and they are always for the worst... I started making 3k a month just in commissions alone and now make 600 a month... The new attendance policy sucks... New commission structure makes it more stressful and no motivation other than fear of losing money to save or sell to customers

    Advice to ManagementAdvice

    Stop changing things to be worse...

  7.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Tech in Cedar Rapids, IA
    Current Employee - Service Tech in Cedar Rapids, IA

    I have been working at Mediacom Communications full-time (more than 3 years)

    Pros

    Good benefits decent pay drive company vehicle which they maintain. Interact with great people everyday.

    Cons

    Hours can be long some days depending on your geographic location and your customer base. Can be frustrating at times if your new to the business.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Thev worst call center job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miami, FL
    Current Employee - Customer Service Representative in Miami, FL

    I have been working at Mediacom Communications

    Pros

    The ability to give yourself a $.50 raise per year taking NCTI courses.

    Cons

    The management is THE WORST.

    Advice to ManagementAdvice

    You have nothing but unhappy employees! Fix it!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    A family company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mediacom Communications full-time (more than 8 years)

    Pros

    Lots of good hard working people that are good at what they do. More access to higher level management than at most companies. Company takes employee moral seriously and plans often to recognize good employees and celebrates successes.

    Cons

    High stress at times, many positions can be 24/7 just due to the nature of the job. Some positions are overloaded with work,

    Advice to ManagementAdvice

    Strive to create a good life/work balance among employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It was not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales in Jefferson City, MO
    Former Employee - Direct Sales in Jefferson City, MO

    I worked at Mediacom Communications full-time (less than a year)

    Pros

    The flexibility of the job was the only pro.

    Cons

    Everything. Hourly e-mails, salary, etc. It was just an overall bad experience.

    Advice to ManagementAdvice

    Find another job.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Get Skills ..Get Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Supervisor in Des Moines, IA
    Former Employee - Direct Sales Supervisor in Des Moines, IA

    I worked at Mediacom Communications full-time (more than 5 years)

    Pros

    Opportunities to advance
    Willing to invest in training for management

    Cons

    Set up to fail
    Compensation for supervisors is not on par for what is asked of you
    Absolutely no work/life balance

    Advice to ManagementAdvice

    Create a model for the outside sales team and stick to it. Offer the same opportunity for everyone to be successful, instead of just a couple of people.

    Doesn't Recommend
    Approves of CEO

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