Medic-1 Ambulance Reviews

Updated January 22, 2015
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2.8
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Gordon Shipp
3 Ratings

5 Employee Reviews

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  1. Professional staff, Well Run, Organized, Good People.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medic-1 Ambulance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free dry cleaning, flexible schedule, nice amenities at stations, open and professional environment, management is open to suggestions.

    Cons

    Pay could be better. Would be nice to have a 911 contract in the future.

    Advice to Management

    Work towards continuous improvement. Best ambulance company I have worked for. Proud to be a Medic-1 employee.


  2. Began as a nice job but has become an unsatisfying place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Emergency Medical Technician in Irwindale, CA
    Current Employee - Emergency Medical Technician in Irwindale, CA

    I have been working at Medic-1 Ambulance

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -We have fantastic EMT supervisors; the full time ones are gems. They all have your back and support you. These supervisors, I believe, are a significant factor in EMT and employee retention.
    -Very flexible schedule. It is easy to trade shifts or give them up. An online system makes this even easier.
    -We do far less dialysis calls than ER, psychiatrist, or discharge calls. It seems this ratio continues to improve.
    -The majority of the EMTs are very easy to get along with.
    -Most dispatchers make you feel like you are part of the team. This makes a substantial difference in EMT motivation and productivity.
    -Good options for health insurance. RSI compensates you for a portion of it.
    -If meal times are missed, the company compensates the employee with an hour of pay.

    Cons

    -Management is, by far, the biggest con of working at RSI/Medic-1. It seems that with every decision they make, field staff suffers. In the years I've worked there, I cannot recall a single major decision that was implemented for the benefit of field staff. It absolutely destroys employee morale.
    -If you ask for something administrative to be done, you must babysit the manager you ask. It takes multiple phone calls and hassling for a simple task to be performed. I have seen this with more than one of the managers.
    -It is easy to see the poor management decisions being made. This ranges from failure to secure company goals with hospitals to a disastrous attempt in creating a respiratory care dialysis hub in Sherman Oaks to the lack of discipline of sexual harassment offenders. Examples such as these make many employees I've spoken to reluctant to trust decisions made by the company.
    -I've been asked to pick up patients in neighboring counties and in Los Angeles City without the proper certifications and equipment. However, I don't feel safe refusing the calls for fear of disciplinary actions.
    -Employees who have been with the company for years make $0.05 more than new hires. Rates did not adjust with the increase in minimum wage. I have talked to many other ambulance companies. RSI is the lowest paying.
    -Poor scheduling and shift mismanagement has led to consequences ranging from EMTs being sent home hours early to being held very late without meal time.
    -We do not post at station. Some days consist of sitting in the ambulance at a park for hours at a time. This leads to a drab and uninteresting day.
    -Training is inadequate. I would not trust some of the new EMTs sent to the field to make important medical decisions. Skills seem to be lost at this company as well. Retraining began about a year ago but fizzled down. I remember the last training was to watch a propaganda video convincing us not to drive over the speed limit. Ensuring EMTs can properly backboard a patient should supersede such a topic.

    Advice to Management

    While it is essential to make business decisions for monetary gain and advancement of the company, extending a touch of care for the employees would go further than management would believe. I speak from the heart of every EMT when I say this. Caring more for those who make the company money would inherently increase productively. This would allow the company to earn more business. It seems the company has lost sight of this. A plethora of very simple measures exist and could be implemented to improve field staff morale. Granting raises for loyalty, giving compensation for higher call volumes, or simply making an anonymous suggestion box would help. I understand that I am not capable of running a business, but I also understand how the veteran field staff feel at Medic 1. Something needs to change to make this company a positive work environment, and I'm afraid the management is too busy pinching pennies to realize they have an even larger problem... the way the employees feel.


  3. Minimum wage, management power trips and abuse, unstable economic future and contracts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Emergency Medical Technician in Irwindale, CA
    Current Employee - Emergency Medical Technician in Irwindale, CA

    I have been working at Medic-1 Ambulance full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    -Virtually no discretion in hiring. If you apply, you're pretty much getting the job.

    -The CEO, Gordon Shipp, is a phenomenal human being. One of the most likable people I've ever encountered.

    -Dispatch is generally competent and fair. Generally nice to talk to and friendly.

    -The current shift supervisors are awesome. Nothing but good things to say.

    -Flexible scheduling. Has been changing, however, so don't expect it much longer. The current scheduling guy, as great as he is, seems to be getting a lot of pressure from Corporate to cut OT and total hours.

    -Online shift bid system lets you pick up or give away shifts from the website.

    Cons

    -Virtually no discretion in hiring. If you apply, you're pretty much getting the job. Leads to a lot of terrible EMTs.

    -Minimum wage in CA is $9/h now. Starting wage is $9/h for EMTs. Only a couple dollars more for Paramedics.

    -CEO is kinda out of the loop, despite being a great guy. If he knew about half of the stuff going on, I'm sure there would be changes. Unfortunately, those working directly under him would never allow him to hear about all of their failures. A major scheduling issue was only resolved when an EMT finally met with him in person and asked for a solution.

    -24 hour shifts are slowly being cut, rumored to be extinct very soon.

    -Mandatory posting protocol means you'll be sitting in the rig all day with no station time.

    -Increasing percentage of calls are dialysis transports.

    -Getting OT is next to impossible now.

    -You might get sent home early at the end of your shift so they can pinch pennies.

    -Multiple instances of sexual abuse by individuals, one in particular, in management. Swept under the rug and the individual was actually given a promotion soon after.

    -Losing major contracts as a result of mismanagement (coincidentally, by the same guy as listed above).

    -All of our medics were fired one morning without warning. We have one left, but I can't imagine why he stays.

    -I'm genuinely disappointed by the culture and ethics in the company, if not the industry. A disproportional amount of my coworkers are unprofessional and/or incompetent when it comes to performing their duties as medical providers.

    -Disproportionate hiring of female EMTs; most of whom are unable to safely lift gurneys and/or patients. This puts unnecessary strain on the guys. I honestly don't understand it.

    Advice to Management

    Take a serious, objective look at the way our current manager deals with his subordinates. Employee happiness is, from my perspective, almost entirely linked to the quality of his leaders and the continued employee relationship. Respect is a burden to be shared.

    As if it weren't obvious already, our wages need adjustment. I understand that this is supposed to be an "entry level" position, but nothing can justify the lack of compensation provided to individuals given responsibilities of this magnitude. If a fiscal conflict keeps wages from being properly adjusted, you need to be transparent with your employees about shortfalls rather than resorting to the "well if you think about it, you're really getting paid $15/h if you consider the benefits we provide to you" (because dry cleaning costs them $60 a day per employee?). Honesty will solve this problem. I take absolutely no pride in seeing the faces of my family and friends when they find out that I make less than a McDonald's cashier.

    Take steps to better regulate who you hire. The amount of people working here that don't understand county protocols is astounding. Continued retraining, competent FTOs (themselves, not necessarily knowing what they're supposed to), and a desire to improve the skill sets of Medic 1 employees are absolutely not a priority at the current time.

    I understand that dialysis is necessary to maintain the bottom line, but having dialysis-only shifts like the ones we had in Sherma Oaks are damaging to EMTs. It's boring, repetitive, mind-numbing, and unfulfilling. This is a reason that quality declined in that area.

    Have a conversation with your employees. Not Matthew Chelette, not Perez, not Bob...but Gordon and Virginia. One on one...groups...whatever - just have a conversation. Not a mandatory employee meeting bordering on an internal relations stunt, but a conversation. When problems are occurring, we don't want to talk to our boss - we want to talk to a peer. There is no excuse for being unaware of major issues when all it takes is a conversation.


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  5. One of the best IFT ambulance companies to work for in LA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Emergency Medical Technician in Irwindale, CA
    Former Contractor - Emergency Medical Technician in Irwindale, CA

    I worked at Medic-1 Ambulance as a contractor (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    - Very flexible scheduling; very student friendly
    - Great people
    - Fun atmosphere
    - Good interesting work with a wide-ranging patient load

    Cons

    - Unfair and downright sneaky benefits/pay scale (when I worked there at least... might have changed since I hear there was a law suit about the pay)
    - Shift work with long hours
    - Day/Night shifts (12 hours) get run hard
    - Not the nicest stations or bunk areas

    Advice to Management

    Don't try to change benefits or pay scale for employees after making promises to do things in a certain way!


  6. Great place to work for students

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Emergency Medical Technician in Irwindale, CA
    Current Employee - Emergency Medical Technician in Irwindale, CA

    I have been working at Medic-1 Ambulance

    Recommends
    Recommends

    Pros

    Flexible with schedules. Amenity-rich stations. Fair, professional management. Plenty of downtime. In-house CE. New hires going RN/PA/MD. Dry cleaning free.

    Cons

    Low hourly rate. Getting overtime like pulling teeth. Only two sets of uniform provided per year.

    Advice to Management

    Increase the hourly rate, reduce amenities if need be. Give more overtime.



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