Medica

  www.medica.com
  www.medica.com

Medica Reviews

Updated November 25, 2014
Updated November 25, 2014
51 Reviews
3.9
51 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Medica President and CEO David Tilford
David Tilford
36 Ratings

Review Highlights

Pros
  • Great work/life balance with the flexibility to work from home when needed (in 5 reviews)

  • Medica is a great place to work (in 4 reviews)


Cons
  • Payroll leaks" that have given up on career advancement drive down morale in combination with leadership failing to hold the lazy employees accountable (in 3 reviews)

  • There could be a better way to reward production and advancement should be more merit based rather than length of employment dependent (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work; Management changes often.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health & Wellness Coach in Minnetonka, MN
    Former Employee - Health & Wellness Coach in Minnetonka, MN

    I worked at Medica full-time (more than 3 years)

    Pros

    Beautiful campus. Work from home options in many depts. My supervisor allowed us autonomy. Friendly and supportive co workers!

    Cons

    Lots of changes in management. All the great leaders have left. Recent staff cuts. Changing direction in Health and Wellness back to more of a Disease Management Model. Future uncertain?

    Advice to ManagementAdvice

    More transparency.

    No opinion of CEO
  2.  

    Excellent First Co-Op Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mechanical Engineering Co-Op in Bedford, MA
    Former Employee - Mechanical Engineering Co-Op in Bedford, MA

    I worked at Medica full-time (less than an year)

    Pros

    Friendly, helpful staff. although sometimes hard to track down they are always willing to assist you

    Cons

    documentation processes occasionally get overwhelming and seem to take much more time than necessary

    Advice to ManagementAdvice

    Don't have a coop working almost solely with one manager. give us as much experience as possible and when there is work to be done that we could get involved in let us.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Hope to stay with the company, but nervous about opportunities to advance and management philosophies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medica full-time

    Pros

    -Paid holidays, PTO, incentive pay, decent 401K matching, beautiful building, wonderful co-workers, great location, ethical company as a whole, positive feelings about what the company represents and how they try to meet their goals and serve members and providers - especially as a health insurance company. They are definitely one of the better ones. Non-profit, opportunities for growth and advancement (depending), employee giving campaigns and volunteering, corporate culture is more fulfilling and satisfactory than most companies in this field, HR seems like they're fair when it comes to employee relations for the most part, people mostly recommend working here to family and friends (depending on your position/department of course)

    -Taco Tuesdays are an exceptional hit. Salads are not weighed, so you can go to work on that. Cafeteria honestly isn't as bad as people have said, and if you want something else it's in a prime location of many establishments.

    -Beautiful campus - great view of the Carlson towers, breathtaking manicured landscape, fast elevators, moatlike water situation to stare at from your cube

    -The refreshment centers/break rooms are always very clean. Industrial coffee machines are impressive. Occasionally the ice machine/water machine breaks which causes employee unrest and emotional damage.

    -Pot lucks are dodgy, but usually good. Food events satisfy most. "Walking Tacos" which is a homeless version of Taco Tuesdays that consists of Doritos, ground beef, and toppings make you feel better about your own abilities as a cook. This delicacy is eaten out of a Doritos bag for maximum convenience factor and warrants evaluation of life choices.

    -Business professional attire is a bit of a joke. Women can get away with wearing yoga pants on casual day, thong sandals in the summer and less than 5% of Medica employees own an iron. Execs dress fine and those with self-respect do as well. Pretty lenient on dress code though, which is both good and bad. If you want to actively avoid getting a promotion, wear sweatshirts, jeans and old tennis shoes. Use common sense people.

    Initial training is acceptable and positive upon hire, but lack of support from management keeps employees from learning advanced skills and attending trainings or relevant meetings of interest unless approval is granted or the employee is in leadership/management.

    Cons

    -Transferring or being promoted is a long and tedious process. Must receive special permission from your manager if you apply out of your department and haven't been in your role for one year unless you're receiving a promotion in the same department. HR or management almost always seems to have a candidate in mind that has basically already gotten the job before it even opens to others. Qualifications listed in postings seem tailor-made to a specific individual, and thus if you can't speak conversational Italian, type 120 words-per-minute one-handed while on fire, have this license, that degree, and that random direct experience all at once you won't be seriously considered. The ability to fly and be in two places at the same time recommended, but not required. HR recruiters are lovely with outside applicants but when it comes to internal candidates they seem to drop the ball - rescheduling interviews, and not getting back to candidates with a yes or no answer, but management can also be blamed. Extremely competitive. Internal candidates are always "encouraged" to apply, but rejection is common or expected at least the first time applying to a position. Seniority is overrated, top performers take a backseat to those who have been there longer. Many people just stay in their role and accept it after being turned down for many opportunities which results in a cycle of mediocrity in some positions/departments. A fresh set of eyes could really make positive changes for the company and individual.

    -"Payroll leaks" that have given up on career advancement drive down morale in combination with leadership failing to hold the lazy employees accountable. Most employees are dedicated and perform, others just scrape by every day without being fired and feel that's all that is required of them. Employees that do the bare minimum hurt the team because they have to be monitored so closely and strictly. Many employees do not need close supervision, but a few bad apples can ruin it for the whole department and this results in micromanagement of everyone. Morale is low in some of the call centers, and sometimes you feel like a pawn or robot more than a valued employee with ideas and suggestions on how to make the process better. Management likes to get feedback from employees, but almost as a way to make us feel "important, and listened to" rather than actually implement changes in procedure and policy.

    Advice to ManagementAdvice

    -They could trim the fat at the executive level, easily by reducing at least 20% of upper management. Some of the better managers and directors are inspiring individuals who encourage growth, but they're still quite overpaid and there's a disconnect between entry-level and executive. Also, I believe a call center manager should be able to and required to actually take a call accurately and effectively when busy. They should be held to a higher standard than they are. Job shadowing and training should be expected in management. Managers are expected to lead. Not being able to do the basic functions of an entry-level position does not gain respect or trust from employees

    -This is a great company that is working hard to listen to members and employees. Great place to work overall, but some things need to be adjusted to keep up with demand and expectations. Employees seem happy for the most part, dedicated, and genuine. It can be a high stress environment, but also casual, fun and positive depending on the day and the department.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Typical call center experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Plan Specialist I in Minnetonka, MN
    Current Employee - Health Plan Specialist I in Minnetonka, MN

    I have been working at Medica full-time (less than an year)

    Pros

    Good employee moral, good employee recognition activities (food days, customer service week), good benefits, decent pay, mostly nice coworkers in the workplace.

    Cons

    Customers aka "members" - You get yelled at and complained at A LOT. Typical call center, all about STATS. Again probably standard for CS call center environment, which is why no one wants to do these types of jobs... They very closely watch your calls per hour, call time, after call time, break time, etc. You will get a call where you're getting yelled at and trying to solve a complicated problem for a member, and you're trying your best to resolve it... And all you can think about is, "This is ruining my stats for the day!" You start to wonder if your job is on the line. You start thinking, "Can I hang up and move on and save my stats?!" And while they do have lunches and stuff like that, half the time you get a call right as it's beginning... When you work in CS where you are chained to a phone in a cubical, you might get some free food but it might not be warm anymore by the time you get to it!

    Advice to ManagementAdvice

    Be a little more lenient on the stats... We can't help it if we get that one crab who just wants to complain and won't get off the phone because nothing we offer pleases them. Or a person calling from a facility trying to set up a whole month worth of rides for 5 members at a time! Those calls can take forever!

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Medica is a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Minnetonka, MN
    Former Employee - Manager in Minnetonka, MN

    I worked at Medica full-time (more than 3 years)

    Pros

    Friendly staff.
    Great location.
    Advancement potential.
    Good benefits.

    Cons

    Somewhat resistant to change when it comes to resources.

    Advice to ManagementAdvice

    Employee recognition is very important, increase the frequency to show the team they make a difference.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good place to work with caveats

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology
    Current Employee - Information Technology

    I have been working at Medica full-time (more than 3 years)

    Pros

    - Great place to work, convenient location to local businesses, nice campus with walking trails
    - People are friendly and respectful. I feel that my coworkers care about me.
    - Great work/life balance with the flexibility to work from home when needed
    - Benefits are good especially medical
    - Cafeteria is in the building but the food could be better

    Cons

    - VERY slow decision making. The approval processes are long and painful because NO ONE wants to make a decision and yet everyone wants to have an opinion on it.
    - Salary increases are bare bones. I know it's technically a nonprofit but a decent raise beyond 1-2% once in a while would keep me from looking for a new position.
    - Very siloed organization that can't get enough meetings. There is a meeting for EVERYTHING.
    - There are a lot of executives. Many seem to be promoted just because they've been there a long time regardless if they're qualified to actually manage people or projects.
    - Needs to keep up with technology. Using tech systems that are over 10 years old and now paying the price.
    - Rarely interact or meet people from other departments. Everyone tends to keep to their section of the buildings.

    Advice to ManagementAdvice

    - Employee recognition is very important and there isn't any department, division or company wide program right now. Look for ways to keep and reward your talented employees. Many have left because there isnt enough opportunity to advance and their contributions are not recognized. Increase the frequency to show the team they make a difference beyond an annual breakfast.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Great company with a terrific culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Minnetonka, MN
    Former Employee - Anonymous Employee in Minnetonka, MN

    I worked at Medica full-time (more than 10 years)

    Pros

    - A great balance between "mission driven" and "Business focused" where you can make a real difference
    - smart people
    - Good compensation

    Cons

    - Slow decision making
    - Somewhat risk averse culture
    - Can be a bit internally focused instead of market or customer focused

    Advice to ManagementAdvice

    Health care is changing, lead or be left behind

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medica full-time

    Pros

    Medica is a great place to work! People are friendly, benefits are great, PTO is generous. Values employees and work/life balance was great! Lots of room to move around.

    Cons

    Can be segmented and the approval process is long and tedious. There are a lot of executives.

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Medica

    Pros

    Great place, great people,good pay

    Cons

    The metrics and stupid meetings

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    A nice company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medica full-time (more than 5 years)

    Pros

    Overall, this is a good company to work for. It's large enough to have some opportunity (if not for promotion, an opportunity to learn new skills) and small enough that people know each others' names.

    Cons

    It depends upon the area you are working in, but opportunity for advancement can be quite limited.

    Advice to ManagementAdvice

    Look for ways to keep your talented employees. Many have left because there is not enough opportunity to advance.

    Recommends
    Positive Outlook
    Approves of CEO

Medica Photos

Medica Campus

+ Add Photo

Work at Medica? Share Your Experiences

Medica

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.