Merced Systems

www.mercedsystems.com

Merced Systems Reviews

9 Reviews
3.4
9 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Zeevi Bregman
1 Rating

Employee Reviews

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  1.  

    software engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in San Mateo, CA
    Current Employee - Senior Software Engineer in San Mateo, CA

    I have been working at Merced Systems full-time (more than 5 years)

    Pros

    great place to work, great potential

    Cons

    not much to say about it, maybe a bit more stock options.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Solid Company to work for - now NICE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merced Systems full-time (more than 5 years)

    Pros

    Leaders in Service & Sales Performance Management. They offer solutions that actually make life better for the users of the system and their customers. There is real value to be had.

    Cons

    Acquired by NICE Systems. Focus has changed as a result which may or may not be bad. It's also a bigger company which affords some benefits - like training - but also means more bureaucracy and less individual impact.

    Advice to ManagementAdvice

    Solidify product quality to reduce the cost of ownership.

    Recommends
    Neutral Outlook
  3.  

    Good Company but no professional growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering in Redwood City, CA
    Current Employee - Engineering in Redwood City, CA

    I have been working at Merced Systems full-time (more than 3 years)

    Pros

    good atmosphere nice people good pay

    Cons

    no growth
    after NICE acquisitions most things changed which is not good

    Advice to ManagementAdvice

    salary increase

    Recommends
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  5. 2 people found this helpful  

    Don't know how they received so many awards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Engineer in Redwood City, CA
    Former Employee - Sales Engineer in Redwood City, CA

    I worked at Merced Systems

    Pros

    Proximity - perfectly located in central peninsula.

    Cons

    - constant miscommunication amoung the management team
    - no formal or informal performance feedback loop
    - zero opportunity for career growth
    - base pay was 15% lower than equivalent job
    - no way to earn the commission pay in the first year AND commissions were capped

    Doesn't Recommend
  6.  

    Above average company, with limited career growth

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merced Systems

    Pros

    Smart people, good pay, and treats employees well.

    Cons

    No career development or training.

  7.  

    proud to be part of the team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merced Systems full-time (more than a year)

    Pros

    everyone is focused, great working culture

    Cons

    Merced is being acquired by NICE - Feb 2012

    Recommends
  8.  

    Not recommended for long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merced Systems

    Pros

    Central location in the Peninsula
    Friendly employees
    Open door management, managers sit in cubes with employees
    Parking lot

    Cons

    Managers need more management training
    Long hours little appreciation
    Legacy technology
    Windows shop
    High turnover of employees
    Lack of education and training of industry
    Lack of promotion from within organization

    Advice to ManagementAdvice

    Bad behavior should not be rewarded. Higher management should be more interested and involved with employees.

    Doesn't Recommend
  9. 1 person found this helpful  

    Great company and management - very focused on customer success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Merced Systems

    Pros

    - Smart and capable management team - treats employees with respect and very credible in front of clients
    - Laser focused on customer success and ROI from the CEO down - very unusual and really appreciated by clients and prospects
    - Provides all the right tools to be successful - using Saleforce.com for SFA, solid ROI case studies, makes smart investments in employee training
    - Company is fiscally responsible, well run, profitable, and growing
    - Opportunity to make very good money
    - Privately held so company directoin set by management based on customer needs

    Cons

    - Relatively little marketing in the past but this is rapidly picking up and being done with surprising sophistication
    - Need to go back to clients and get approvals to publish more great case studies - company has tons of success but needs to get this out in public more often
    - Product needs a bit of updating on the ICM side - new UI, etc. - company is focused on this and close to releasing some significant improvements
    - Demo technical folks need more focus on tying feature function to business issues and benefits
    - While profitable and well run, company is relatively small so some concerns over long term - possible acquisition target or going public - either of which would move control away from mgt team and clients

    Advice to ManagementAdvice

    Continue to focus on marketing and working with all client facing employees to deliver consistent message of value.

    Recommends
  10.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merced Systems

    Pros

    Very employee centric place to work
    Open door policy for management, all the way up to the CEO
    Good benefits package

    Cons

    Long hours,
    Significantly more work to be done than manpower to do it.
    Occasionally details of what needs to be done gets lost in communication

    Recommends

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