Mercer Reviews in Boston, MA

Updated July 18, 2014
Updated July 18, 2014
652 Reviews
3.1
652 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
175 Ratings

Review Highlights

Pros
  • Work/life balance and the best benefits ever, as well as an awesome incentive program (in 63 reviews)

  • The ability to work from home when needed is a nice perq (in 16 reviews)


Cons
  • Period of heavy workloads / high opporunity can be a challenging for work/life balance (in 42 reviews)

  • Could benefit from a Senior Management overhaul and restructure (in 33 reviews)

More Highlights

58 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Internal control analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Internal Control Analyst  in  Norwood, MA
    Former Employee - Senior Internal Control Analyst in Norwood, MA

    I worked at Mercer full-time for more than 8 years

    Pros

    This company has great people to work with, a great work place attitude and feel, it is located all on one floor, and has a very good cafeteria. The parking is free and plentiful. I enjoyed walking around the building at lunch, playing on the softball field and even looking out the windows into the surrounding forest all while being only a short distance from Route 128.

    Cons

    My commute was long but worth it at the time.

    Advice to ManagementAdvice

    I enjoyed working for the Managers that I worked for and who were internal clients for me.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Job Manager  in  Boston, MA
    Former Employee - Senior Job Manager in Boston, MA

    I worked at Mercer full-time for more than 5 years

    Pros

    location is really a good one

    Cons

    there really is nothing bad to say

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Positive Outlook
  3.  

    Great place to work as a temp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Participant Services Representative  in  Norwood, MA
    Former Employee - Participant Services Representative in Norwood, MA

    I worked at Mercer as a contractor for less than a year

    Pros

    Friendly people and a positive atmosphere for the most part, good pay for the work you do, and attentive management.

    Cons

    Predominantly temp work, and some supervisors are less likely to provide constructive and helpful feedback in a timely manor than others. The workload can change drastically from one day to the next, and teams shift constantly, meaning that whatever progress you made with your last supervisor is effectively negated.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Get in, get experience, get out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Consultant  in  Boston, MA
    Current Employee - Principal Consultant in Boston, MA

    I have been working at Mercer full-time for more than 10 years

    Pros

    Smart people, dedication to clients, lots of attention paid to young professionals who demonstrate discipline and hustle

    Cons

    Top heavy management, risk-averse culture that inhibits innovation, people management by fear vs. inspiration

    Advice to ManagementAdvice

    Be transparent about pay and become market competitive. Demanding more sales and profits doesn't get it done; figure out a way to inspire. Bring back market research and white papers so that we can demonstrate the data behind our advice.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Run Away - as fast as you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Norwood, MA
    Former Employee - Anonymous Employee in Norwood, MA

    I worked at Mercer full-time for less than a year

    Pros

    As far as I could tell, there are none. High school at its worst. Purgatory at its best. Maybe the commute was not bad and you don't have to pay for parking.

    Cons

    I wouldn't even know where to start. It's a nightmare from beginning to end. Vicious people, terrible hours, non customer friendly

    Doesn't Recommend
  7.  

    Client Service Analyst II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Analyst II  in  Norwood, MA
    Former Employee - Client Service Analyst II in Norwood, MA

    I worked at Mercer full-time for more than a year

    Pros

    Job will keep you busy every single minute. So no question of getting bored=).

    Cons

    No clear roadmaps and lack of promotions or advancement.

    Advice to ManagementAdvice

    Recognize, reward and retain right talents.

    Recommends
    No opinion of CEO
  8.  

    Woefully understaffed, very limited resources,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Communications Consultant  in  Norwood, MA
    Former Employee - Senior Communications Consultant in Norwood, MA

    I worked at Mercer full-time for more than 5 years

    Pros

    It's an OK place to start your career, get your credentials and transfer to a better managed company. The office location can't be beat, easy to get to, wide open parking.

    Cons

    Woefully understaffed
    Limited resources
    No clear strategy or direction from upper management

    Advice to ManagementAdvice

    Figure out what your competitive advantage is and develop it further.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Leadership is leftover from the shady Putnam days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Norwood, MA
    Former Employee - Manager in Norwood, MA

    I worked at Mercer full-time for more than 5 years

    Pros

    If you're lucky, you will receive your paycheck.

    Cons

    - It's a frat house, and yes, the sorority girls have crashed the party. They can be found in Human Resources, Training, and the perennial big bird in the administration areas. And, worse yet, they have been here FOREVER. People just haven't bothered to let them go (they actually keep them here laughing as their home lives are destroyed, bodies are completely ruined and knowing, once they leave, they won't remember a thing).

    - Constant change (there is nothing else to do, so they actually have meetings to see how they can "mix it up")

    - The spouses of leadership are your co-workers

    - You can't go to the bathroom without being questioned. It's almost like a prison, but you would have to imagine worse. And, I am sure people managing it have been released from actual prison.

    Advice to ManagementAdvice

    Resign, shower, and start fresh somewhere else.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    This job is definitly not for everyone, a lot of information to be learned is required.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Participant Services Representative  in  Norwood, MA
    Current Employee - Participant Services Representative in Norwood, MA

    I have been working at Mercer as a contractor for less than a year

    Pros

    Starting pay is better than the majority of call centers.

    Cons

    Being on a temp to hire contract can be daunting because you never know when your last day will be.

    Advice to ManagementAdvice

    Communication with their employees would be helpful. Let them know if they will retain or release you after your 6 month contract.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead  in  Norwood, MA
    Current Employee - Team Lead in Norwood, MA

    I have been working at Mercer full-time for more than 8 years

    Pros

    Culture, management, co-workers, recognition and awards, location

    Cons

    Compensation, benefits being removed, limited growth,

    Neutral Outlook
    Approves of CEO

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