Mercer

  www.mercer.com
  www.mercer.com

Mercer Reviews in Chicago, IL

Updated November 2, 2014
Updated November 2, 2014
686 Reviews
3.1
686 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
191 Ratings

Review Highlights

Pros
  • Work/life balance and the best benefits ever, as well as an awesome incentive program (in 64 reviews)

  • I have the ability to work from home when I want which is very nice (in 20 reviews)


Cons
  • Not enough staff creates stressful environment and NO work/life balance (in 50 reviews)

  • Could benefit from a Senior Management overhaul and restructure (in 34 reviews)

More Highlights

42 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Company and room to grow

    Former Employee - Expense Desk Specialist in Chicago, IL
    Former Employee - Expense Desk Specialist in Chicago, IL

    I worked at Mercer full-time (more than 3 years)

    Pros

    Great dental, medical, 401K match and pension. Great people.

    Cons

    So small it's not noteworthy

  2.  

    Still relatively new and learning the ropes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Partner in Chicago, IL
    Current Employee - Partner in Chicago, IL

    I have been working at Mercer full-time (less than an year)

    Pros

    Smart people, good brand recognition / reputation in the marketplace, very competitive pay.

    Cons

    Limited SOPs in place for typical project work. Means starting from scratch with each opportunity. It's inefficient.

    Advice to ManagementAdvice

    Support consultants' desire to establish more standards for project work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Old technology, on the decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation/Sales in Vernon Hills, IL
    Former Employee - Implementation/Sales in Vernon Hills, IL

    I worked at Mercer full-time (more than 5 years)

    Pros

    Very little micro management, can/should be used as a springboard to a more competitive, modern company.

    Cons

    - comically bad technology
    - little to no on boarding training
    - book of business shrinking rapidly
    - low wages compared to industry standard

    Advice to ManagementAdvice

    Either MAJOR investment needs to be made in the infrastructure, or the line of business in Vernon Hills IL will be in major trouble.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Recfruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Chicago, IL
    Current Employee - Recruiter in Chicago, IL

    I have been working at Mercer full-time (more than 3 years)

    Pros

    Benefits and overall compensation. Solid name brand in the industry.

    Cons

    senior management........they are very silo'ed and make decisions based on short term performance. The company is very concerned with diversity and go about it the wrong way by promoting people into jobs due to ethnicity alone with no experience or skills to back up those moves.

    Disapproves of CEO
  6.  

    Solid company with a great reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Chicago, IL
    Current Employee - Associate in Chicago, IL

    I have been working at Mercer full-time (more than an year)

    Pros

    Easy to tell people where you work and have them instantly have a good association come to mind. Low stress and slow and steady...if you want that.

    Cons

    No upside and little career potential if you want to climb quickly or make $ beyond your salary

    Advice to ManagementAdvice

    incentive compensation for sales, even though the big salary is nice.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Disjointed, discombobulated, and disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Analyst II in Vernon Hills, IL
    Current Employee - Client Service Analyst II in Vernon Hills, IL

    I have been working at Mercer full-time (more than 3 years)

    Pros

    Solid benefits package....great flexibility for those with busy families. Overall a solid company with good leadership at the top of the organization.

    Cons

    Complete lack of consideration for their employees as far as taking responsibility for giving them the training they need to execute their roles effectively. It's like a sickness where everyone assumes you'll just "figure it out". The issue is, it creates a team of people that all have vague understandings of how the systems work and all fit together. They learn the steps to complete individual tasks but have no sense of how that task fits in the scheme of the operation.

    Advice to ManagementAdvice

    Things have begun to get better but they have to decide the experience they need for an incoming employee and determine what needs to be taught.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Mercer full-time (more than 3 years)

    Pros

    Most of the people who work there are easy going. The ability to work from home when needed is a nice perq.

    Cons

    The pay is awful, expect to be making an entry level salary regardless of getting an advanced degree with several years of experience. Raises hardly keep up with inflation. People are already leaving because there is limited upward mobility and salaries are so low.

    Advice to ManagementAdvice

    Your top talent will continue leave until you start paying better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Taken for Granted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Participant Services Representative in Vernon Hills, IL
    Current Employee - Participant Services Representative in Vernon Hills, IL

    I have been working at Mercer full-time (more than an year)

    Pros

    As a call center worker at this company, what I can tell you is that this will become a golden star on your résumé. Depending on your attitude and your willingness to adapt, you can gain skills and character that become indispensable. You learn from supervisors that hold their own during heated calls. And you learn from that. Your colleagues--the ones that brave the same storm you brave--share in learning; they are right there with you and many are happy to help guide you. The callers will make your day if you are efficiently trained. IF you are trained.......:

    Cons

    ......which leads to the cons. Training is really one of the companies broken wheels. They spend so much time on days and days worth of training toward client bases and LOBs that are never guaranteed. I'm lucky to be part of a fixed client base. But sitting next to other PSRs that take on 20+ clients and are forced to be trained on LOBs after only 2 days and to be on the phones after? What a nightmare. What a way to truly de-value an individual. After a year of being here I can tell you there's a lot of politics. And while I mentioned the management is inspiring when they are steering escalated calls, they are completely clumsy in training and reinforcing. There have been so many bright contractors I've seen with their potentials being tapped, but before they are fully realized higher-ups fuzz out that brightness with last minute LOB changes and unhelpful PowerPoint presentations. When a manager says that they are thankful for your work, caution: it really is code for "I've realized your capacity to be taken advantage of. And to tack onto your workload, I expect you to take on more clients with only 2 days training and stay in your stats while juggling redundant out-dated programs that crash all the time" Endurance of incompetence is a hidden gold star.

    Advice to ManagementAdvice

    Support your lowly contractors and do not keep throwing them for a loop. Individually make time for them. This is coming from a full-timer that empathizes for their experience. They are already underpaid and devalued enough.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Strong company, great benefits, nice people, the company tends to run lean.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate in Chicago, IL
    Former Employee - Marketing Associate in Chicago, IL

    I worked at Mercer full-time (more than 5 years)

    Pros

    Great people to work with, lots of opportunity for growth if you are lucky enough to have a great manager. Overall the associates are great, collaborative and have a "teamwork" mentality. I think once they get over the few cons below, this company can be A+++

    Cons

    If you are not familiar with the "open office concept" it can be challenging, acoustically. However, they do try to remedy situations for associates that are challenged in a very nice and effective manner.
    There are some business areas with a "silo" mentality and "boys club", company is working on that, but with an organization is making an effort to change this.
    At times, management has inability to make good decisions with regards to associates careers and the strengths they bring to the firm.
    In certain businesses, you feel like a hamster in a wheel due to associate's workload, there does not seem to be much time to focus on processes or efficiencies - until it becomes a serious issue, again, the company is working on remedying this.
    The company communicates fantastic revenue and yet management doesn't seem to have it when the time comes for raises.
    Technology: Company has spent a lot of money on systems and/or software that becomes redundant rather quickly because they do not gather the right people together to study and decide if it makes sense, again I believe running a "lean" organization might be the issue.
    Communication at times seems to be an issue but I believe it is because they are such a large firm, it is to be expected but management tries to handle and clarify when necessary.

    Advice to ManagementAdvice

    Please rethink the open office concept, maybe get a task force together to create a communication effort of "how to" work in this type of environment.
    If the company is looking to "roll out" a program, software or process, please take the time to gather the right associates on every level to discuss and work through the issues instead of having to deal with them after the money is spent and it has been rolled out. Also, when it doesn't work, gather to discuss why and use that feedback to grow instead of reinventing the wheel.
    Recognize associates who are adding to the bottom line and leverage their strengths to your advantage.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great environment with friendly employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Analyst in Vernon Hills, IL
    Current Employee - Client Service Analyst in Vernon Hills, IL

    I have been working at Mercer full-time (more than an year)

    Pros

    Benefits are great. Paid vacation, sick days, holidays. You have the ability to challenge yourself and propose new ideas and your input. Paid overtime that is typically available and encouraged (all voluntarily taken, never required). The people you work around are great and there is a great sense of friendship among everyone.

    Cons

    Salary is a little less than the competitors, but the availability and need for overtime can quickly change that figure drastically. Some tasks can be tedious, but that goes for anywhere. Some processes that are in place don't seem to make sense and it can be bothersome when asked to do something you know could be done better and more efficiently, but you are not the one that can decide how this is done (with stubborn leaders, advice is rarely taken into consideration). The use of some old technology (windows/office) used can often be a pain, but that's been recognized and is hopefully changing quickly.

    Recommends
    Positive Outlook
    No opinion of CEO

Mercer Photos

Work at Mercer? Share Your Experiences

Mercer

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.