Mercer

www.mercer.com
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Mercer Reviews in Chicago, IL

Updated January 12, 2015
Updated January 12, 2015
45 Reviews
2.5
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
45 Ratings

Review Highlights

Pros
  • Work/life balance and the best benefits ever, as well as an awesome incentive program (in 64 reviews)

  • I have the ability to work from home when I want which is very nice (in 20 reviews)


Cons
  • Not enough staff creates stressful environment and NO work/life balance (in 50 reviews)

  • Could benefit from a Senior Management overhaul and restructure (in 34 reviews)

More Highlights

45 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Not what was expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Chicago, IL
    Current Employee - Analyst in Chicago, IL

    I have been working at Mercer

    Pros

    Ability to work from home
    Benefits and pay
    Comfortable work space
    Ability to transfer to a different department

    Cons

    Lack of training and development
    Lack of clear expectations
    Experience depends on your supervisor
    Competitive and clique environment

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Horrible leadership and work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Manager in Chicago, IL
    Former Employee - Client Services Manager in Chicago, IL

    I worked at Mercer full-time (less than a year)

    Pros

    - Work from home
    - Decent benefits

    Cons

    - No idea/focus of employee engagement
    - High turnover
    - Low partnership with company vendor
    - There is no focus on employee growth or a sense of team spirit. More so a feeling of seclusion and work horse mentality
    - VERY long work hours is expected even if you are on vacation. Basically, you have to "get it done" at all costs
    - Immediate leadership isn't very supportive and software to support clients lacks as well as the system partner (vendor)
    - Very politically driven with leaders that talk at employees opposed to really identifying with them and their challenges
    - Processes are either lacking or ever changing during mid stream with client projects (huge risks)
    - Large company with a small leadership mentality. Based on the global reach of this company you would think they were more developed from an employee sustainability/talent growth and crisis management
    - Little appreciation from leadership with employee life events which is due to unrealistic work loads that require constant management

    Advice to ManagementAdvice

    Focus more on your internal employee talent to reduce high turnover as well as work like balance. The goal should be to retain talent, develop them and inspire them to drive the company into future success. With the current treatment/processes or lack of in place, the companies success will always straddle the fence. Great potential, just needs further focus on the employee. Treat/Communicate with each employee respectfully 1x1 or in group settings and they will feel appreciated and work harder and longer which always equates to higher productivity (revenue). If you continue to ignore the required focus to employees (growth, appreciation, respect), you will continue to have high turnover and loose good talent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    STRESSFUL , UNORGANIZED, GO ELSEWHERE, ROBOTIC ATMOSPHERE, MICRO-MANAGED CALL CENTER!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Participant Services Representative in Vernon Hills, IL
    Former Employee - Participant Services Representative in Vernon Hills, IL

    I worked at Mercer full-time (more than a year)

    Pros

    Paid Holidays, more days off than other jobs, health and 401k benefits, co-workers that feel your same pain!!

    Cons

    EVERYTHING. To be honest, the worst call center job I've ever had, lack of management, lack of training, incompetent managers/supervisors!! They monitor your washroom, break, lunch time, just to get calls out of Que, they don't value you as worker, all they care about is their stats, this place is horrible, I rather work as a farmer in the middle of no where than work at this place!!! GO ELSEWHERE please, I beg you, don't waste your time, especially if you have a degree!! You deserve better, I'm telling you!

    Advice to ManagementAdvice

    Treat your employees as individuals and human beings rather than a robot. Hire qualified managers and supervisors who know what they are doing. Hire a FULL-time Trainer who know's exactly what they are talking about, not a supervisor who takes a conference calls during training, how unprofessional can you be???

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Still relatively new and learning the ropes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Partner in Chicago, IL
    Current Employee - Partner in Chicago, IL

    I have been working at Mercer full-time (less than a year)

    Pros

    Smart people, good brand recognition / reputation in the marketplace, very competitive pay.

    Cons

    Limited SOPs in place for typical project work. Means starting from scratch with each opportunity. It's inefficient.

    Advice to ManagementAdvice

    Support consultants' desire to establish more standards for project work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Recfruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Chicago, IL
    Current Employee - Recruiter in Chicago, IL

    I have been working at Mercer full-time (more than 3 years)

    Pros

    Benefits and overall compensation. Solid name brand in the industry.

    Cons

    senior management........they are very silo'ed and make decisions based on short term performance. The company is very concerned with diversity and go about it the wrong way by promoting people into jobs due to ethnicity alone with no experience or skills to back up those moves.

    Disapproves of CEO
  7. 3 people found this helpful  

    Old technology, on the decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation/Sales in Vernon Hills, IL
    Former Employee - Implementation/Sales in Vernon Hills, IL

    I worked at Mercer full-time (more than 5 years)

    Pros

    Very little micro management, can/should be used as a springboard to a more competitive, modern company.

    Cons

    - comically bad technology
    - little to no on boarding training
    - book of business shrinking rapidly
    - low wages compared to industry standard

    Advice to ManagementAdvice

    Either MAJOR investment needs to be made in the infrastructure, or the line of business in Vernon Hills IL will be in major trouble.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Solid company with a great reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Chicago, IL
    Current Employee - Associate in Chicago, IL

    I have been working at Mercer full-time (more than a year)

    Pros

    Easy to tell people where you work and have them instantly have a good association come to mind. Low stress and slow and steady...if you want that.

    Cons

    No upside and little career potential if you want to climb quickly or make $ beyond your salary

    Advice to ManagementAdvice

    incentive compensation for sales, even though the big salary is nice.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good Company and room to grow

    Former Employee - Expense Desk Specialist in Chicago, IL
    Former Employee - Expense Desk Specialist in Chicago, IL

    I worked at Mercer full-time (more than 3 years)

    Pros

    Great dental, medical, 401K match and pension. Great people.

    Cons

    So small it's not noteworthy

  10. 3 people found this helpful  

    Disjointed, discombobulated, and disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Analyst II in Vernon Hills, IL
    Current Employee - Client Service Analyst II in Vernon Hills, IL

    I have been working at Mercer full-time (more than 3 years)

    Pros

    Solid benefits package....great flexibility for those with busy families. Overall a solid company with good leadership at the top of the organization.

    Cons

    Complete lack of consideration for their employees as far as taking responsibility for giving them the training they need to execute their roles effectively. It's like a sickness where everyone assumes you'll just "figure it out". The issue is, it creates a team of people that all have vague understandings of how the systems work and all fit together. They learn the steps to complete individual tasks but have no sense of how that task fits in the scheme of the operation.

    Advice to ManagementAdvice

    Things have begun to get better but they have to decide the experience they need for an incoming employee and determine what needs to be taught.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Mercer full-time (more than 3 years)

    Pros

    Most of the people who work there are easy going. The ability to work from home when needed is a nice perq.

    Cons

    The pay is awful, expect to be making an entry level salary regardless of getting an advanced degree with several years of experience. Raises hardly keep up with inflation. People are already leaving because there is limited upward mobility and salaries are so low.

    Advice to ManagementAdvice

    Your top talent will continue leave until you start paying better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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