Mercer Health & Benefits

www.mercer.com
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Mercer Health & Benefits Reviews

Updated February 23, 2015
Updated February 23, 2015
77 Reviews
3.1
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Daniel Percella
17 Ratings

Review Highlights

Pros
  • The company is very structure which is good for work/life balance (in 5 reviews)

  • Mercer provides a flexible work schedule that allow employees the ability to work from home as needed (in 3 reviews)


Cons
  • Favoritism, high turnover and horrible management (in 3 reviews)

  • The pay is low compared to other industry jobs and completely uneven between job titles (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer Health & Benefits

    Pros

    Good environment with flexibility. Lots of mobility in lower levels.

    Cons

    Pay is comparatively low and HR rules prevent managers from providing better compensation

    Advice to ManagementAdvice

    allow internal promotions to receive the same pay you would give to an outside hire.

    Recommends
    Neutral Outlook
  2.  

    Cold-hearted, cut-throat, and dreary. A great place for turning people into automatons.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - H&B PSR in Norwood, MA
    Former Contractor - H&B PSR in Norwood, MA

    I worked at Mercer Health & Benefits as a contractor (less than a year)

    Pros

    Decent entry level pay, great for some quick money.
    There are so many employees, you're bound to make a few friends.
    Guaranteed 42.5hrs a week.
    If you do extremely well your temp contact may be extended indefinitely, or you may be converted to a permanent employee (though this offers no added security).

    Cons

    Cycles through large quantities of temps, everyone is disposable.
    Even permanent employees (those converted from temps) will be cast aside without care or consideration, i.e: co-worker was let go just days before Christmas. 0 job security.
    The recent call grading system has made it impossible for even veteran H&B representatives to score perfectly.
    Systems crash or freeze on a daily (sometimes hourly) basis.
    You become a call center robot, the world becomes grey and lifeless. For 8.5hrs a day, nothing exists outside your headset and monitor.

    Advice to ManagementAdvice

    People shouldn't be recycled so easily. If you take the time to cultivate a good psr, don't be so ready to toss them out as soon as the next batch of open enrollment temps flood in.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer Health & Benefits

    Pros

    Great company! Encourage growth and value retention.

    Cons

    Salaries are low compared to market.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Neutral.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health & Benefits Analyst in Seattle, WA
    Former Employee - Health & Benefits Analyst in Seattle, WA

    I worked at Mercer Health & Benefits full-time (more than 10 years)

    Pros

    Cooperative and helpful coworkers and commrodery between colleagues is quite prevelaent and one feels a sense of accomplishment for the work we do. Head of office is top-notch.

    Cons

    Opportunites appear to are given to select few and there is a lack of guidance and mentoring by immediate managers. One is on their own for some jobs.

    Advice to ManagementAdvice

    Managers need to be a mentor and lead by example. Would also like to see a more diverse culture and a more positive atmosphere in certain departments.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great Business Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercer Health & Benefits full-time (more than 3 years)

    Pros

    They embrace talent and work ethic. If you want to be promoted, it is a viable option. Even the "slackers" are good employees.

    Cons

    It is competitive. The hours can be long depending upon your role and ambitions. They balance out weak leaders w/strong players and visa versa. Smart for consistent performance, yet frustrating for some.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Company is a Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Norwood, MA
    Current Employee - Client Service Manager in Norwood, MA

    I have been working at Mercer Health & Benefits

    Pros

    Couldn't honestly think of anything

    Cons

    They changed our health insurance this year to terrible plans. This is iur business and we offer lesser plans at more cost. Amd we are supposed to consultant to our clients? This company continues to lose good workers and hires kids with no experience.

    Advice to ManagementAdvice

    Smarten up!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Not Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Requirements Analyst
    Current Employee - Requirements Analyst

    I have been working at Mercer Health & Benefits full-time (more than 3 years)

    Pros

    Great benefits. Louisville office is great but if your work remote for another office it's not good.

    Cons

    I worked at Mercer for a little over 2 years in Benefit Outsourcing. This line of business is not doing well for Mercer and has been on a 5 year plan to turn a profit or to fold. This is probably year 3 of that plan and it's not going well. So many people have quit and those that are left have to do the jobs of 2 or 3 people. Management is the worse I have ever seen. I have worked for Corporate American for many years and this particular line of business is a disaster. I had two managers during this two plus years and never met either of them. RUN AWAY!!

    Negative Outlook
  9.  

    Mercer is a fast-paced and challenging call center environment that is committed to excellence and growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Clerk in Dearborn, MI
    Current Employee - Insurance Clerk in Dearborn, MI

    I have been working at Mercer Health & Benefits full-time (more than 8 years)

    Pros

    Mercer is a good place to start a career and hone professional skills. They offer benefits, paid time off, and have national opportunities.

    Cons

    My specific location does not have much room for growth.

    Advice to ManagementAdvice

    It is very important that salaries are competitive with job duties, especially when employees are talented and dedicated.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Leader in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Philadelphia, PA
    Current Employee - Associate in Philadelphia, PA

    I have been working at Mercer Health & Benefits full-time (less than a year)

    Pros

    Good leadership. Plan to work hard - especially during renewal season.

    Cons

    Minimum amount of time before being promoted, even if you are exceeding all expectations.

    Advice to ManagementAdvice

    Allow vacation time to rollover

    Recommends
    Positive Outlook
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health & Benefits Consultant in Phoenix, AZ
    Current Employee - Health & Benefits Consultant in Phoenix, AZ

    I have been working at Mercer Health & Benefits full-time (more than 10 years)

    Pros

    Supportive of career growth; fair and accurate financial rewards

    Cons

    It's a fast paced environment and demanding at times, long hours when deadlines are approaching

    Advice to ManagementAdvice

    Keep up the good work. Continue to listen to the employees.

    Recommends
    Positive Outlook
    Approves of CEO

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