Mercer Health & Benefits

  www.mercer.com
  www.mercer.com

Mercer Health & Benefits Reviews

Updated December 10, 2014
Updated December 10, 2014
65 Reviews
3.2
65 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Daniel Percella
14 Ratings

Review Highlights

Pros
  • The company is very structure which is good for work/life balance (in 5 reviews)

  • Mercer provides a flexible work schedule that allow employees the ability to work from home as needed (in 3 reviews)


Cons
  • Favoritism, high turnover and horrible management (in 3 reviews)

  • The pay is low compared to other industry jobs and completely uneven between job titles (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Leader in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Philadelphia, PA
    Current Employee - Associate in Philadelphia, PA

    I have been working at Mercer Health & Benefits full-time (less than an year)

    Pros

    Good leadership. Plan to work hard - especially during renewal season.

    Cons

    Minimum amount of time before being promoted, even if you are exceeding all expectations.

    Advice to ManagementAdvice

    Allow vacation time to rollover

    Recommends
    Positive Outlook
  2.  

    Mercer is a fast-paced and challenging call center environment that is committed to excellence and growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Clerk in Dearborn, MI
    Current Employee - Insurance Clerk in Dearborn, MI

    I have been working at Mercer Health & Benefits full-time (more than 8 years)

    Pros

    Mercer is a good place to start a career and hone professional skills. They offer benefits, paid time off, and have national opportunities.

    Cons

    My specific location does not have much room for growth.

    Advice to ManagementAdvice

    It is very important that salaries are competitive with job duties, especially when employees are talented and dedicated.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health & Benefits Consultant in Phoenix, AZ
    Current Employee - Health & Benefits Consultant in Phoenix, AZ

    I have been working at Mercer Health & Benefits full-time (more than 10 years)

    Pros

    Supportive of career growth; fair and accurate financial rewards

    Cons

    It's a fast paced environment and demanding at times, long hours when deadlines are approaching

    Advice to ManagementAdvice

    Keep up the good work. Continue to listen to the employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Very good entry-level job for college graduates

    Former Employee - Health & Benefits Analyst in Washington, DC
    Former Employee - Health & Benefits Analyst in Washington, DC

    I worked at Mercer Health & Benefits as an intern (less than an year)

    Pros

    Great stepping stone. All coworkers are very willing to help out and the collaboration/ team effort provides great experience for future consulting positions. I would highly recommend Mercer for recent undergraduates.

    Cons

    It appears to be difficult to move up in the organization to some degree. They work is manageable but does not always seem as challenging as I would like in order to continue growing as a consultant and receive more responsibility.

  6. 1 person found this helpful  

    Challenging but a good fit for those who are comfortable with change and a fast paced environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in San Francisco, CA
    Current Employee - Senior Associate in San Francisco, CA

    I have been working at Mercer Health & Benefits full-time (more than 5 years)

    Pros

    Many learning opportunities and fun social events

    Cons

    Lower salary compared to competitors

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great people and resources

    Current Employee - Principal in New York, NY
    Current Employee - Principal in New York, NY

    I have been working at Mercer Health & Benefits full-time (more than 10 years)

    Pros

    The resources are unending. Lots of smart consultants and opportunities to learn. The Washington Resource Group is unique and they are always up to speed. If you don't have the answer there is always someone within the office or organization to assist. Specialty practices offer opportunity to focus and gain a specific expertise. Generalists are valued. Organization supports individuals looking to take on responsitibility and develop intellectual capital.

    Cons

    Compensation could be much better and keep pace with the market.

    Advice to ManagementAdvice

    Revisit compensation to retain longer tenure staff.

  8.  

    Be sure to keep your options open.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee Service Representative in Norwood, MA
    Current Employee - Employee Service Representative in Norwood, MA

    I have been working at Mercer Health & Benefits as a contractor (less than an year)

    Pros

    Coworkers are pretty friendly, it has a good name not only in benefits industry but in other industries as well, plenty of parking and nice cafeteria albeit a little pricey. Most days you're allowed to wear jeans which is pretty cool.

    Cons

    Management really doesn't have much of a clue. This is the Achilles Heel for them it seems. Came in as a contractor and found out really fast that they really just want bodies in the seats. Training is very rushed and not comprehensive enough to really prepare people for assisting colleagues with things as important as their health insurance. Talking to people that have been there a while brought to light that there is very little mobility to move forward unless you brown nose to supervisors.

    Advice to ManagementAdvice

    Maybe have more people as strictly trainers rather than having supervisors have to split their attention between what's going on on the floor and training new people because at the end of the day the people who are on the phones are on the front line and skimping on training them in a comprehensive way you're basically throwing them under the bus.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer Health & Benefits

    Pros

    I like the people. They are great.

    Cons

    Expected to do too much with too little resources.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    I enjoyed working at the Mercer Health & Benefits Department despite the issues I encountered.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer Health & Benefits as a contractor (less than an year)

    Pros

    I was a Temp, The other Phone Reps were very helpful and supportive. The Cafe for Lunch was really good, fresh food. I kept mostly to myself, but you could definitely socialize if you wanted to. People were always chatting with each other. They have Kudos Calls, which spot lights a phone Rep when a participant asks to speak to their supervisor. There are some very hard working people there, that are dedicated to their jobs. This job is good in a temporary way, as long as you understand that your chances are slim for getting hired unless you do exceptionally well with your call stats.

    Cons

    If you are Temping, you have to be fast, take 60 -70 + calls a day or you will be terminated. This company is focused on the number of calls made to meet client agreements. Very clickish, only certain people seem to get promoted, it didn't seem to matter sometimes if they were really good at the work or not. You are, at the end of the day, just a number, no matter how hard you work, if you don't satisfy the matrix, they kick you out. It doesn't matter if you never miss a day and do a lot of overtime and volunteer for extra work, it's all about how many calls you crank out.

    Advice to ManagementAdvice

    I would care more about the quality of the calls, whether the customer is being fairly and respectfully treated, making sure Agents return phone calls and provide all the correct information. Some people who are in higher positions, are negligent and do things that undermine the credibility of the company, by providing misinformation and not following through with due diligence. Messing up customers accounts, not listening to the Reps when they try to fix the mistakes. No accountability for those who have decision making power.

    Recommends
    No opinion of CEO
  11.  

    Great company but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health & Benefits Analyst in Tampa, FL
    Former Employee - Health & Benefits Analyst in Tampa, FL

    I worked at Mercer Health & Benefits full-time (less than an year)

    Pros

    Excellent reputation in industry - name carries a lot of respect.

    Cons

    Loss of employee life balance

    Advice to ManagementAdvice

    Be open for new ideas

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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