Mercer Health & Benefits Reviews

Updated March 17, 2015
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3.0
79 Reviews
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Recommend to a friend
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Daniel Percella
18 Ratings

Pros
  • The company is very structure which is good for work/life balance (in 5 reviews)

  • Mercer provides a flexible work schedule that allow employees the ability to work from home as needed (in 3 reviews)

Cons
  • Favoritism, high turnover and horrible management (in 3 reviews)

  • The pay is low compared to other industry jobs and completely uneven between job titles (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. Good for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer Health & Benefits

    Pros

    Good environment with flexibility. Lots of mobility in lower levels.

    Cons

    Pay is comparatively low and HR rules prevent managers from providing better compensation

    Advice to ManagementAdvice

    allow internal promotions to receive the same pay you would give to an outside hire.

    Recommends
    Neutral Outlook
  2. The experience was just okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Counselor in Norwood, MA
    Current Employee - Benefit Counselor in Norwood, MA

    I have been working at Mercer Health & Benefits full-time (less than a year)

    Pros

    The people are great to work with and overall its a fairly fun environment to be in. However, that is really about it. The building is nice and the cafeteria is pretty decent and the work environment is alright but overall I expected much more.

    Cons

    Where to even begin. First, management is full of deceitfulness. The department only cares about the clients and has no problem blaming the "little" people when they make a mistake yet are not trained on what the client expects. They have no problem forcing overtime on you and changing your schedule without even having a say in it. The job is extremely repetitive and boring. If it wasnt for my coworkers I wouldn't of stayed here.

    Advice to ManagementAdvice

    Please treat your people better. No raises or bonuses is not good for team morale. Hire more "qualified" people and you'll see turnover rate decrease. Also, the department is growing way too much way too fast which leads to an unstable foundation.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. Constant Upheaval in Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercer Health & Benefits

    Pros

    Pay is decent, coworkers are nice, and since the company is so large, there is plenty of opportunity to diversify your background in different positions

    Cons

    As it is a large corporation, I felt that there was constant change in who the company was, who was in charge of the company, what departments were needed. I felt in constant fear of the next set of layoffs.

    Doesn't Recommend
    Positive Outlook
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  5. Cold-hearted, cut-throat, and dreary. A great place for turning people into automatons.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - H&B PSR in Norwood, MA
    Former Contractor - H&B PSR in Norwood, MA

    I worked at Mercer Health & Benefits as a contractor (less than a year)

    Pros

    Decent entry level pay, great for some quick money.
    There are so many employees, you're bound to make a few friends.
    Guaranteed 42.5hrs a week.
    If you do extremely well your temp contact may be extended indefinitely, or you may be converted to a permanent employee (though this offers no added security).

    Cons

    Cycles through large quantities of temps, everyone is disposable.
    Even permanent employees (those converted from temps) will be cast aside without care or consideration, i.e: co-worker was let go just days before Christmas. 0 job security.
    The recent call grading system has made it impossible for even veteran H&B representatives to score perfectly.
    Systems crash or freeze on a daily (sometimes hourly) basis.
    You become a call center robot, the world becomes grey and lifeless. For 8.5hrs a day, nothing exists outside your headset and monitor.

    Advice to ManagementAdvice

    People shouldn't be recycled so easily. If you take the time to cultivate a good psr, don't be so ready to toss them out as soon as the next batch of open enrollment temps flood in.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer Health & Benefits

    Pros

    Great company! Encourage growth and value retention.

    Cons

    Salaries are low compared to market.

  7. Neutral.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health & Benefits Analyst in Seattle, WA
    Former Employee - Health & Benefits Analyst in Seattle, WA

    I worked at Mercer Health & Benefits full-time (more than 10 years)

    Pros

    Cooperative and helpful coworkers and commrodery between colleagues is quite prevelaent and one feels a sense of accomplishment for the work we do. Head of office is top-notch.

    Cons

    Opportunites appear to are given to select few and there is a lack of guidance and mentoring by immediate managers. One is on their own for some jobs.

    Advice to ManagementAdvice

    Managers need to be a mentor and lead by example. Would also like to see a more diverse culture and a more positive atmosphere in certain departments.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. Great Business Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercer Health & Benefits full-time (more than 3 years)

    Pros

    They embrace talent and work ethic. If you want to be promoted, it is a viable option. Even the "slackers" are good employees.

    Cons

    It is competitive. The hours can be long depending upon your role and ambitions. They balance out weak leaders w/strong players and visa versa. Smart for consistent performance, yet frustrating for some.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Company is a Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Norwood, MA
    Current Employee - Client Service Manager in Norwood, MA

    I have been working at Mercer Health & Benefits

    Pros

    Couldn't honestly think of anything

    Cons

    They changed our health insurance this year to terrible plans. This is iur business and we offer lesser plans at more cost. Amd we are supposed to consultant to our clients? This company continues to lose good workers and hires kids with no experience.

    Advice to ManagementAdvice

    Smarten up!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    Not Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Requirements Analyst
    Current Employee - Requirements Analyst

    I have been working at Mercer Health & Benefits full-time (more than 3 years)

    Pros

    Great benefits. Louisville office is great but if your work remote for another office it's not good.

    Cons

    I worked at Mercer for a little over 2 years in Benefit Outsourcing. This line of business is not doing well for Mercer and has been on a 5 year plan to turn a profit or to fold. This is probably year 3 of that plan and it's not going well. So many people have quit and those that are left have to do the jobs of 2 or 3 people. Management is the worse I have ever seen. I have worked for Corporate American for many years and this particular line of business is a disaster. I had two managers during this two plus years and never met either of them. RUN AWAY!!

    Negative Outlook
  11. Leader in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Philadelphia, PA
    Current Employee - Associate in Philadelphia, PA

    I have been working at Mercer Health & Benefits full-time (less than a year)

    Pros

    Good leadership. Plan to work hard - especially during renewal season.

    Cons

    Minimum amount of time before being promoted, even if you are exceeding all expectations.

    Advice to ManagementAdvice

    Allow vacation time to rollover

    Recommends
    Positive Outlook

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