Mercer Health & Benefits

  www.mercer.com
  www.mercer.com
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Mercer Health & Benefits Reviews

Updated September 17, 2014
Updated September 17, 2014
56 Reviews
3.2
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Daniel Percella
13 Ratings

Review Highlights

Pros
  • The company is very structure which is good for work/life balance (in 5 reviews)

  • Mercer provides a flexible work schedule that allow employees the ability to work from home as needed (in 3 reviews)


Cons
  • Favoritism, high turnover and horrible management (in 3 reviews)

  • The pay is low compared to other industry jobs and completely uneven between job titles (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great People and work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Defined Benefits Analyst
    Current Employee - Defined Benefits Analyst

    I have been working at Mercer Health & Benefits full-time for less than a year

    Pros

    The management and people are all great, low pressure, no micro-managing, a steady flow of work with my client so I'm always busy. They will cater to your interests and try to help you develop a career path to reach your goals. I might be lucky, my direct manager is probably one of the best in the building, if not the business, but he leads by example not fear or demands. He's extremely hard working and you want to do well and work hard to impress him, not because you're afraid of being scolded for errors.

    Cons

    I have not been here very long, but my co-workers who are the best at their jobs have been here for a while without ever receiving a raise or promotion, while many of the more senior analysts are some of the worst at their jobs. I'm not sure if this is specific to Mercer or just an issue with corporate jobs in general, where experience is valued over raw skill, where some dimwit who's been in the field for 6 years gets better pay than truly talented individuals who have been in it for 2.

    Advice to ManagementAdvice

    This doesn't apply to me personally, but it is one of the few things that makes the company appear poorly to me, and encourage me to keep my eyes open for other positions. Mercer needs to start rewarding talent. There's this re-occurring theme I keep hearing about, how there's this lack of talent, while some of the truly talented employees are going unrecognized and unrewarded. It doesn't reflect well on other employees when they see intelligent and competent individuals who have put hard work in and haven't been rewarded yet, while poor employees with nothing but experience are rewarded (no matter if that experience was with Mercer or not). There also seems to be an issue where over-confident employees (people who might give an incorrect answer before spending the time to find the right answer... often) are rewarded, or the employees that will complain the most. I would say don't reward the complainers, reward people curious and honest about their knowledge (over-confidence can be one of the worst burdens on a company, especially with a new client, it leads to A LOT of mistakes), and DO NOT value experience over competence.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    I enjoyed working at the Mercer Health & Benefits Department despite the issues I encountered.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer Health & Benefits as a contractor for less than a year

    Pros

    I was a Temp, The other Phone Reps were very helpful and supportive. The Cafe for Lunch was really good, fresh food. I kept mostly to myself, but you could definitely socialize if you wanted to. People were always chatting with each other. They have Kudos Calls, which spot lights a phone Rep when a participant asks to speak to their supervisor. There are some very hard working people there, that are dedicated to their jobs. This job is good in a temporary way, as long as you understand that your chances are slim for getting hired unless you do exceptionally well with your call stats.

    Cons

    If you are Temping, you have to be fast, take 60 -70 + calls a day or you will be terminated. This company is focused on the number of calls made to meet client agreements. Very clickish, only certain people seem to get promoted, it didn't seem to matter sometimes if they were really good at the work or not. You are, at the end of the day, just a number, no matter how hard you work, if you don't satisfy the matrix, they kick you out. It doesn't matter if you never miss a day and do a lot of overtime and volunteer for extra work, it's all about how many calls you crank out.

    Advice to ManagementAdvice

    I would care more about the quality of the calls, whether the customer is being fairly and respectfully treated, making sure Agents return phone calls and provide all the correct information. Some people who are in higher positions, are negligent and do things that undermine the credibility of the company, by providing misinformation and not following through with due diligence. Messing up customers accounts, not listening to the Reps when they try to fix the mistakes. No accountability for those who have decision making power.

    Recommends
    No opinion of CEO
  3.  

    Great company but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health & Benefits Analyst  in  Tampa, FL
    Former Employee - Health & Benefits Analyst in Tampa, FL

    I worked at Mercer Health & Benefits full-time for less than a year

    Pros

    Excellent reputation in industry - name carries a lot of respect.

    Cons

    Loss of employee life balance

    Advice to ManagementAdvice

    Be open for new ideas

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Don't work here

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer Health & Benefits

    Pros

    Easy to get too. Beautiful campus. Most people were friendly but they will expect you to be slammed to an ever changing schedule.

    Cons

    Rude managers. Not berry good training. Hiring process is ridiculous and unnecessary. Having 20 people in a little section of the cafeteria is crazy

  6.  

    Good work place, nice cafe, hard to climb up if you're in the call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Participant Service Representative  in  Norwood, MA
    Former Employee - Participant Service Representative in Norwood, MA

    I worked at Mercer Health & Benefits full-time for more than a year

    Pros

    Set schedules, occasional overtimes (for more pay), no work on weekends, parking, awesome cafe with lots of food/beverage choices, great benefits, decent pay.

    Cons

    Hard to advance if you work in the call center. No mentoring program to gain further work experiences for advancement.

    Advice to ManagementAdvice

    Offer mentoring programs to employees who would like to learn new skills and advance their career with Mercer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Take it or Leave it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Analyst  in  Houston, TX
    Former Employee - Client Services Analyst in Houston, TX

    I worked at Mercer Health & Benefits full-time for less than a year

    Pros

    -Good starting pay
    -Very friendly coworkers
    -Tons of knowledge about healthcare industry

    Cons

    -Rigid hierarchy
    -Tension between team members/team leads
    -No real job advancement or enrichment

    Advice to ManagementAdvice

    Starting listening to the lowest denominator

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Great, humble, smart people. Learned a lot about project management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Health and Benefits Analyst  in  Los Angeles, CA
    Current Employee - Senior Health and Benefits Analyst in Los Angeles, CA

    I have been working at Mercer Health & Benefits full-time for more than a year

    Pros

    Great culture, flex time, mentorship

    Cons

    Long hours if not staffed properly on client projects

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great firm to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercer Health & Benefits

    Pros

    Good training and experienced managers. Room to grow

    Cons

    Limited career opportunities within benefits administration

    Advice to ManagementAdvice

    Open the doors to consulting for you benefits administration employees and institute a mentor ship program

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Full of themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Urbandale, IA
    Current Employee - Associate in Urbandale, IA

    I have been working at Mercer Health & Benefits full-time for more than a year

    Pros

    Highly respected consultant and employee benefit broker. At the forefront of emerging and growing market for health care insurance at the workplace and private health exchange.

    Cons

    Arrogant consultants, belittle insurer partners and fellow colleagues. Offers less perks than sister company Marsh, Inc. Regional and industry verticals do not respect each other. Considering they have a Talent vertical, they do not understand employee morale and retention.

    Advice to ManagementAdvice

    Follow the Marsh, Inc. centralized leadership model and cross-functional collaboration

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Bland - Senior Management Team Needs Seasoning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal
    Former Employee - Principal

    I worked at Mercer Health & Benefits full-time for more than a year

    Pros

    In good sector of industry with potential to sell directly and cross-sell services. Professional environment, good training programs, and support tools.

    Cons

    Compensation structure was average, workload is higher than advertised and overtime is expected.

    Advice to ManagementAdvice

    Management not in tune with industry product/service needs and pricing. They were very reactive with staffing changes each quarter and did not appear to be following a long-term plan. Lip service to staff and mid-management is very strong. Results and leadership, however, were weak.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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