Mercer Reviews

Updated April 25, 2015
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2.7
19 Reviews
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Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
7 Ratings

19 Employee Reviews

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  1. Helpful (1)

    Actuarial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Mercer full-time (Less than a year)

    Pros

    Good work environment, great colleagues, considerable time of for exam study time. They have a good actuarial study program.

    Cons

    Very poor work life balance during the busy season, highly understaffed, low base compensation when compared to competitors in the same area.

  2. Needs Structural and Managerial Improvement!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Analyst in Louisville, KY
    Former Employee - Actuarial Analyst in Louisville, KY

    I worked at Mercer full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The main pro for a younger person, Mercer hires mainly recent college graduates for the Louisville RSC. The atmosphere is younger and the employees are outgoing both inside and outside of the office. The RSC also deals with very technical work that will provide good experience for someone at the beginning of their career.

    Cons

    The work/life balance at Mercer is terrible. High turnover rates cause for lack of resources for the amount of work being done causing analyst to work consecutive 50-60 hour work weeks. There was not a lot of room for growth within the RSC and there wasn’t flexibility in re-assigning employees to different lines of business. In my 3 year stint as an analyst, roughly 30 new hires were brought on board and over 60 employees sought other employment. Even though there is high turnover Mercer has yet to address compensation issues, the workload of their employees, or proper career paths to develop employees.

    Advice to Management

    My advice to management would be to focus more on the work/life balance of employees and less than bottom line numbers. They need reduce the high turnover rate by properly compensating employees (local companies are hiring actuarial analyst with the similar experience starting out earning 10%-20% more) and develop more career oriented goals for employees that include the possibility of exploring other lines of business. A competitive compensation and a chance of growth for the employee will decrease turnover and decrease the amount of work that is put on employees.

  3. Helpful (2)

    It's a stepping stone — as long as you can land somewhere else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Louisville, KY
    Current Employee - Associate in Louisville, KY

    I have been working at Mercer full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's a semi-livable wage. If you're lucky enough to avoid work, you'll likely be promoted.

    Cons

    Intelligence isn't required or promoted, instead incompetance and dissrepect is. Expect long hours of repetitive and outdated tasks with no support or appreciation from others. The lower management and employee culture has dissolved over the past 3 years.

    Advice to Management

    Benefits have been what has kept a lot of people satisfied here. Cutting those back was a poor choice.

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  5. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Louisville, KY
    Current Employee - Analyst in Louisville, KY

    I have been working at Mercer full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Smart and fun coworkers

    get exposure to global organization, and get to work with people all over the world

    great company to start career

    monthly happy hour

    very flexible schedule

    work from home as needed, typically 2-3 days a week

    very close with immediate team

    Cons

    poor pay & average benefits

    upper management doesn't have a clue

    lots of turn around at 'Analyst' level

    however very hard to go to next pay grade

    overworked, and under valued

    overtime is very common

    Advice to Management

    -treat your employees better, and give them more incentives to stay

  6. Good company, but not much room for Career Growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefits Analyst in Louisville, KY
    Current Employee - Benefits Analyst in Louisville, KY

    I have been working at Mercer full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great, talented People, good place to start a career. Good about work/life balance, with flexible hours.

    Cons

    Not much room to grow, hard to move to new jobs internally. Management is spread thin and not able to help mentor or give advise.

    Advice to Management

    Allow Supervisors to actually be Supervisors. Most have too much client work to actually supervise. Reviews are often ignored or just checked through and no actual discussions.

  7. Great place to learn and grow, but it can consume your life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate in Louisville, KY
    Former Employee - Senior Associate in Louisville, KY

    I worked at Mercer full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Virtually unlimited intellectual capital.
    - Plenty of opportunities to learn from others.
    - 'Small-company' feel within your immediate team.
    - Pay and benefits are at or above market.

    Cons

    - If you want to ruin your life by working 80 hours/week and never taking vacation, they will happily let you.
    - If you're not in a big office, and are not willing to move, your chances for significant advancement are limited.
    - Focus on profitability means reducing expenses at all cost. This leads to a lack of meaningful investment in the individual businesses.
    - For a company where the people are the product, they seem to want to get by with the least amount spent on its people. When employees ask for help, the answer is usually to get a temp or an intern versus getting a qualified full-time hire.

    Advice to Management

    Focus on making this a fun place to work again. Your employees are more than machines that convert knowledge and ideas into money. This doesn't mean that you have to host a happy-hour every week, but some meaningful recognition would be nice.

    I do believe the current senior leadership is a welcome change from the last regime, and I understand significant changes will take some time. I am hopeful that things will get better.

  8. Liked it very much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Mercer full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    pay /benefits/ flexible working conditions

    Cons

    none easy to work for if you do your job

    Advice to Management

    Keep treating your employees well

  9. Good first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst in Louisville, KY
    Current Employee - Actuarial Analyst in Louisville, KY

    I have been working at Mercer full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Pretty easy going group of people

    Cons

    Need to up their salary and bonus pools. Make more room for growth and create more job opportunities.

    Advice to Management

    Need to compensate employees more or else they will continue to lose good yiung employess.

  10. Helpful (1)

    A company that cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Support Analyst in Louisville, KY
    Current Employee - Systems Support Analyst in Louisville, KY

    I have been working at Mercer full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Promotes from within; Many career advancement opportunities

    Cons

    Regularly worked over time n

  11. I'll scratch your back if you scratch mine...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - I Haven't Had A Job Title In Years But I Can Make One Up If You'd Like in Louisville, KY
    Current Employee - I Haven't Had A Job Title In Years But I Can Make One Up If You'd Like in Louisville, KY

    I have been working at Mercer full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Mercer pays very well. They also have an annual bonus plan that can be 20% (Senior Associate)of your annual salary. They also have a pension plan. It really depends on your role but many roles offer very flexible work arangements include telecommuting. You should never really get bored at Mercer because there is plenty of opportunity to apply and move into other positions during your time at Mercer.

    Cons

    Very similar to a law firm. The rich keep getting richer. Many of the managers dislike each other so much it's obvious. However, for some reason, they all keep scratching each others back I guess to protect the heard and prevent any imposters from invading their territory. The culture is not a very happy and social one. Egos rule and it's almost hilarious at times. Everyone sees it so it comes down to "whatever, just leave me alone and keep paying me well" which doesn't breed ambition or innovation.

    Advice to Management

    Bring in more from the outside. You need fresh perspectives. Mercer is way too old-fashioned and lacks true innovation. Also, consider ways to truly being teams together and

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