Mercer

  www.mercer.com
  www.mercer.com

Mercer Reviews

Updated December 18, 2014
Updated December 18, 2014
699 Reviews
3.1
699 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
197 Ratings

Review Highlights

Pros
  • Work/life balance and the best benefits ever, as well as an awesome incentive program (in 64 reviews)

  • I have the ability to work from home when I want which is very nice (in 20 reviews)


Cons
  • Not enough staff creates stressful environment and NO work/life balance (in 50 reviews)

  • Could benefit from a Senior Management overhaul and restructure (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    World of Mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer (more than 8 years)

    Pros

    - Good work life balance
    - Interesting People
    - Good pay, esp if you stick with it

    Cons

    - Management is clueless.
    - Too many consultant cooks in the kitchen

    Recommends
    Neutral Outlook
  2.  

    Solid Consulting Firm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Consultant
    Current Employee - Principal Consultant

    I have been working at Mercer full-time (more than 10 years)

    Pros

    Smart people you want to work with and learn from... Great resources, broad capabilities and many career avenues. Amazing clients and projects (along with the standard, bread and butter ones).

    Cons

    Constant change of business structure, reporting, leadership and success measures for individuals and groups - I could see how this could cause angst for some people.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great culture and learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Atlanta, GA
    Former Employee - Intern in Atlanta, GA

    I worked at Mercer as an intern (less than an year)

    Pros

    great place to work at

    Cons

    not steep enough of a learning curve

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great experience and great colleagues

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercer full-time

    Pros

    Excellent employee benefits, intelligent and hardworking colleagues.

    Cons

    With large companies, processes can take a while.

  6.  

    Love/hate relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intermediate Client Services Analyst in Iowa City, IA
    Current Employee - Intermediate Client Services Analyst in Iowa City, IA

    I have been working at Mercer

    Pros

    Great teamwork
    Decent benefits and perks
    Extremely challenging position

    Cons

    Workload
    High turnover
    Numerous leadership changes resulting in numerous different organizations, policies, procedures.

    Advice to ManagementAdvice

    Take a serious look at workload and division of duties. Follow through with recommended changes.

    Positive Outlook
    Approves of CEO
  7.  

    Horrible leadership and work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Manager in Chicago, IL
    Former Employee - Client Services Manager in Chicago, IL

    I worked at Mercer full-time (less than an year)

    Pros

    - Work from home
    - Decent benefits

    Cons

    - No idea/focus of employee engagement
    - High turnover
    - Low partnership with company vendor
    - There is no focus on employee growth or a sense of team spirit. More so a feeling of seclusion and work horse mentality
    - VERY long work hours is expected even if you are on vacation. Basically, you have to "get it done" at all costs
    - Immediate leadership isn't very supportive and software to support clients lacks as well as the system partner (vendor)
    - Very politically driven with leaders that talk at employees opposed to really identifying with them and their challenges
    - Processes are either lacking or ever changing during mid stream with client projects (huge risks)
    - Large company with a small leadership mentality. Based on the global reach of this company you would think they were more developed from an employee sustainability/talent growth and crisis management
    - Little appreciation from leadership with employee life events which is due to unrealistic work loads that require constant management

    Advice to ManagementAdvice

    Focus more on your internal employee talent to reduce high turnover as well as work like balance. The goal should be to retain talent, develop them and inspire them to drive the company into future success. With the current treatment/processes or lack of in place, the companies success will always straddle the fence. Great potential, just needs further focus on the employee. Treat/Communicate with each employee respectfully 1x1 or in group settings and they will feel appreciated and work harder and longer which always equates to higher productivity (revenue). If you continue to ignore the required focus to employees (growth, appreciation, respect), you will continue to have high turnover and loose good talent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great job until they decide they don't want you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Participant Services Representative in Norwood, MA
    Former Employee - Participant Services Representative in Norwood, MA

    I worked at Mercer full-time (less than an year)

    Pros

    some of the TLs were more than happy to help and guide you along the process
    Great Co-Workers

    Cons

    They expect to never take a day off
    Unorganized
    Let people go without any warning or valid reason

    Advice to ManagementAdvice

    If you are going to do a mass hiring, figure out who you wanna keep in the beginning before people waste their time going through training. Also give people a warning if you are going to let them go.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Good opportunity for entry level professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefits Analyst in Norwood, MA
    Former Employee - Benefits Analyst in Norwood, MA

    I worked at Mercer full-time (more than 5 years)

    Pros

    Great opportunity to learn about benefits administration. Good opportunities to grow if you put in your time and work hard.

    Cons

    Pay is reasonable and benefits are reasonable. The margins in the administration business are tight meaning you must be a top performer to get consistent pay increases.

    Advice to ManagementAdvice

    Improve wellness offering. Consider adding a gym or at least locker rooms so employees can focus on their physical well being. This is an undervalued benefit to many employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company to work for and build a career with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Professional in Boston, MA
    Former Employee - Sales Professional in Boston, MA

    I worked at Mercer full-time (more than 3 years)

    Pros

    I wish I would have joined Mercer decades ago and had a career there. Wonderful opportunities for many different careers and career paths.

    Cons

    For a sales professional just starting out, the pay is fine because they front load you for 18 months. After that, and it's hard to get traction in 18 months, your pay decreases substantially.

    Advice to ManagementAdvice

    Give new SPs more time to get grounded, make contacts, and get some traction before basing 40% of pay on commissions.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Actuarial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Analyst in New York, NY
    Former Employee - Actuarial Analyst in New York, NY

    I worked at Mercer full-time (more than an year)

    Pros

    Great company name and you get to work with very intelligent people.

    Cons

    The environment is one where a good portion of your coworkers are reluctant to help if you need it. Truly more of a sink or swim environment where being independent is greatly valued. Training is almost nonexistent and when it occurs, it's rushed and pretty much ineffective. Overall, the culture is cliquey and you're clearly either a part of the "in club" or you're not.

    Advice to ManagementAdvice

    You should invest your time and energy to developing your talent instead of having that talent rely on obtaining their learning experiences from co-workers that aren't interested in taking the time to answer all of the necessary questions for development and understanding. Also, be a lot more transparent and open with all of your employees instead of being cold and aloof with them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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