Mercer Reviews

Updated August 28, 2014
Updated August 28, 2014
651 Reviews

3.1
651 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
174 Ratings

Review Highlights

Pros
  • Work/life balance and the best benefits ever, as well as an awesome incentive program (in 63 reviews)

  • The ability to work from home when needed is a nice perq (in 16 reviews)


Cons
  • Period of heavy workloads / high opporunity can be a challenging for work/life balance (in 42 reviews)

  • Could benefit from a Senior Management overhaul and restructure (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Louisville, KY
    Current Employee - Analyst in Louisville, KY

    I have been working at Mercer full-time for more than a year

    Pros

    Smart and fun coworkers

    get exposure to global organization, and get to work with people all over the world

    great company to start career

    monthly happy hour

    very flexible schedule

    work from home as needed, typically 2-3 days a week

    very close with immediate team

    Cons

    poor pay & average benefits

    upper management doesn't have a clue

    lots of turn around at 'Analyst' level

    however very hard to go to next pay grade

    overworked, and under valued

    overtime is very common

    Advice to ManagementAdvice

    -treat your employees better, and give them more incentives to stay

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Down a Star

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer

    Pros

    Ability to work remotely, bright coworkers who want to do their best and hope for some recognition.

    Cons

    Lack of planning when launching major initiatives, raise was worst I have gotten in my 25 year career, even though I was told I was performing very well and valued. Not enough resources so priorities constantly changing, disorganized, feeling that no matter how long and smart you work, it is never enough.

    Advice to ManagementAdvice

    Not sure what to say anymore ....

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate  in  Saint Louis, MO
    Former Employee - Senior Associate in Saint Louis, MO

    I worked at Mercer full-time for more than 5 years

    Pros

    great benefits, offer some work at home

    Cons

    lack of communication & training

    Advice to ManagementAdvice

    create time for your employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Lack of transparency in just about everything with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time for more than 8 years

    Pros

    Company provides the ability to develop and improve skills. Direct managers encourage advancement within the company. Coworkers and low level management are great and willing to help you improve and advance. Even though there is competition for with peers it is not a cut throat atmosphere. Everyone seems to have the ultimate goal of how to help improve the company not solely how to improve themselves.

    Cons

    When you decide to move within the company the process is extremely difficult. Unless you know someone in the specific department you want to go to, it is next to impossible to move within the company. There is no clear path of who an internal applicant can contact regarding any position. The only way to get a name of a recruiter is through word of mouth.
    Upper management will often be vague regarding company decisions that they know might not be popular. They will gloss over certain decisions until they decide that they have gotten what they want from you.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Inconsistent strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time for more than 10 years

    Pros

    Smart people, client focus, flexible schedule

    Cons

    fragmented leadership, highly matrixed, purely financials driven

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Internal control analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Internal Control Analyst  in  Norwood, MA
    Former Employee - Senior Internal Control Analyst in Norwood, MA

    I worked at Mercer full-time for more than 8 years

    Pros

    This company has great people to work with, a great work place attitude and feel, it is located all on one floor, and has a very good cafeteria. The parking is free and plentiful. I enjoyed walking around the building at lunch, playing on the softball field and even looking out the windows into the surrounding forest all while being only a short distance from Route 128.

    Cons

    My commute was long but worth it at the time.

    Advice to ManagementAdvice

    I enjoyed working for the Managers that I worked for and who were internal clients for me.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Mercer full-time for more than 3 years

    Pros

    smart people, focused on improving the firm

    Cons

    challenging politics, sometimes competing priorities

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Sigh...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Dallas, TX
    Former Employee - Anonymous in Dallas, TX

    I worked at Mercer

    Pros

    Benefits were awesome. There is a pretty pond across the street.... Literally all I have..

    Cons

    I worked here many years and at first it was great. Mismanagement DESTROYED a once vibrant place that had potential. They don't have any values, they don't care about their employees or clients, awful pay, no potential for advancement, mismanagement of talent, horrible, outdated software the constantly errors. They are all smoke and mirrors now. Would not recommend to clients or those seeking employment.

    Advice to ManagementAdvice

    I think this company is too far gone to help. A sinking ship. Titanic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Steady work with little career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Mercer full-time for more than 8 years

    Pros

    I love the flexible work arrangements (telecommuting)
    Tuition reimbursement
    Many different career paths
    Very good benefits (health plan, pension, 401K, FSA, HSA)
    Annual bonus may be quite generous

    Cons

    Very large company so easy to get lost if you don't have a mentor
    Starting salary is critical as yearly raises can be minimal or non-existent
    RIFs (reduction in force - fancy term for layoffs) happen WAY too often, but generous severance package

    Advice to ManagementAdvice

    Client facing colleagues are treated significantly better than support staff. Even critical support staff aren't compensated unless highly visible. Something should be done about that.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Too Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time

    Pros

    Location, resources of large company, good name on resume

    Cons

    No/low annual pay increases, not merit-based promotions, politics abound, many many changes to corporate structure and high employee turnover. Very little work/life balance. High cost of health insurance premiums for employees.

    Advice to ManagementAdvice

    FIx broken mentorship program and useless annual review process, make salaries competitive, focus more on employee satisfaction vs. sales goals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for Mercer? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.