Mercer Reviews

Updated August 31, 2015
830 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
248 Ratings

Pros
  • There's a good work life balance at Mercer (in 64 reviews)

  • The ability to work from home when needed is a nice perq (in 20 reviews)

Cons
  • Work life balance is challenging (in 50 reviews)

  • Could benefit from a Senior Management overhaul and restructure (in 34 reviews)

More Pros and Cons

830 Employee Reviews

Sort: Popular Rating Date
  1. Good Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Chicago, IL
    Former Employee - Associate in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mercer full-time

    Pros

    Managers empower individual contributors with upward responsibilities. You set reasonable goals and can meet or exceed those goals as you manage your career.

    Cons

    There are few cross selling opportunities. It would be nice to develop a business strategy to cross sell offerings among sisters companies.


  2. Performance Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Performance Analyst in Bolingbrook, IL
    Current Employee - Performance Analyst in Bolingbrook, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mercer (More than a year)

    Pros

    Stable, Flexible, benefits, Pretty good work - life balance

    Cons

    Pay, not much opportunity, Transitioning quite a bit of work to India

    Advice to Management

    encourage and help employees grow


  3. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Analyst in Vernon Hills, IL
    Current Employee - Client Services Analyst in Vernon Hills, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than a year)

    Pros

    Flexibility and good work life balance is definitely a perk of working at mercer. After about a year, work from home is offered to reliable employees.

    Cons

    Did not receive a pay raise in 2014, and did not receive a bonus either which does not encourage employees to stay for a long period of time.

    Advice to Management

    Offer incentives such as bonuses of pay raises


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. great organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training, connections, career path

    Cons

    Competition amongst teams detracts from productivity

    Advice to Management

    Share more opportunities


  6. Developr

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    People were great to work with.

    Cons

    Base pay plus overtime was ill stated prior to starting. Overtime was not granted.


  7. Average but Should be Better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Boston, MA
    Former Employee - Associate in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mercer full-time (More than 3 years)

    Pros

    Great People, Great Environment, Great exposure and access to resources at all levels of the corporate hierarchy

    Cons

    Too many politics, lots of favoritism, compensation is less than industry average, poor producing op-co's drag heavily on high revenue divisions

    Advice to Management

    Pay your people and they will stay! Keep Op-Co's separate come raise/bonus time.


  8. Principal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Consultant in New York, NY
    Former Employee - Principal Consultant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mercer (More than 10 years)

    Pros

    camaraderie among employees, very talented staff, challenging projects, flexible work schedule

    Cons

    upper management had no clue how work got done , what resources were necessary, how hard employees work , how much to compensate their employees. did not understand the benefits of management , training and pleasant work culture

    Advice to Management

    learn tp appreciate those who manage and motivate staff ; learn to respect people for who they are, understand that it costs money to train and develop staff - not just coddle up to the rainmakers. - success is dependent on a cohesively managed staff in a pleasant wprking environment


  9. Mercer review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Los Angeles, CA
    Current Employee - Senior Associate in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than 5 years)

    Pros

    Mercer is a great place to work because you team with dynamic colleagues, do interesting and impactful work, and enjoy close client relationships.

    Cons

    Mercer can be a stressful place to work with long hours, high volume of work, and intense deadlines. The system can be somewhat rigid and difficult to directly reward top performers.

    Advice to Management

    Add flexibility to the system and keep investing in the best people. This is a people-driven business so focus on brining in the best people and keeping them.


  10. Helpful (1)

    Heartless

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Adjudicator in Urbandale, IA
    Current Employee - Senior Claims Adjudicator in Urbandale, IA
    Recommends
    Neutral Outlook

    I have been working at Mercer full-time (More than 10 years)

    Pros

    I don't have five words.

    Cons

    The "motivation" is shame-based. Individual production numbers are posted daily on a public board. "Low producers" have their numbers written in red. Nobody is an individual. Special skills are not utilized. All that matters is "claims out the door". We're expected to go out of our way to help the members but are not given the time to do so. There are useless daily huddles where they ask why there are so many red numbers. Management doesn't understand what all we do and they don't understand why getting extra duties would hurt our production. Communication is very bad. There is rarely any follow-up to suggestions and questions. The workflow is VERY disorganized. Examiners are tired of apologizing to members. I wouldn't wish this job on my worst enemy.

    Advice to Management

    None. They are just corporate robots with no power. All of the power is in New York.


  11. Change after change after change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I learned a lot at Mercer and had numerous opportunities to advance. That was before the economy turned and things got righter and tighter, starting in 2009.

    Cons

    Lots of disconnect between sales and implementation teams, things promised that couldn't be delivered (at least not when expected.) Some great people left out of frustration over pay policies.

    Advice to Management

    Employee morale really does affect work product.



Showing 830 of 871 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.