Mercer Reviews

Updated March 29, 2015
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3.1
755 Reviews
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Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
224 Ratings

Pros
  • Work/life balance and the best benefits ever, as well as an awesome incentive program (in 64 reviews)

  • I have the ability to work from home when I want which is very nice (in 20 reviews)

Cons
  • Not enough staff creates stressful environment and NO work/life balance (in 50 reviews)

  • Could benefit from a Senior Management overhaul and restructure (in 34 reviews)

More Pros and Cons

Employee Reviews

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  1. Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Atlanta, GA
    Current Employee - Associate in Atlanta, GA

    I have been working at Mercer full-time (more than 3 years)

    Pros

    Good working environment and flexible schedule

    Cons

    Limited opportunity for career growth

    Advice to ManagementAdvice

    Focus on organic growth rather

    Recommends
    Neutral Outlook
  2. Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Atlanta, GA
    Current Employee - Analyst in Atlanta, GA

    I have been working at Mercer full-time (less than a year)

    Pros

    Mercer has been a great place to develop my skills as a consultant. They truly believe in investing in you, and as a fresh graduate, I can definitely say that I feel valued. The best thing (and you'll hear this over and over) is the people you get to work with. They're bright, helpful, and it's not a "cut throat" environment. Great work life balance. It gets busy at certain periods during the year, but that's just the nature of the business.

    Cons

    The pay is middle of the pack as far as HR consulting firms go. As an analyst I like that I make overtime (no other firms really pay overtime). If I work diligently, I have the opportunity for a huge upside.

    Advice to ManagementAdvice

    Continue to invest in your people. People want to work here because Mercer is #1 and has a great reputation. Leverage the knowledge of those colleagues who've "been there, done that" before. We want to remain innovative and stay ahead of our competitors.

    Recommends
    Positive Outlook
    Approves of CEO
  3. nice environment but disorganized management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Analyst II in Norwood, MA
    Former Employee - Client Service Analyst II in Norwood, MA

    I worked at Mercer

    Pros

    good resources, lots of growth opportunity within MMC is you play golf

    Cons

    management is non existent and training at the mid level is lacking

    Advice to ManagementAdvice

    middle management training should be revamped

    Recommends
    Negative Outlook
    Approves of CEO
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  5. Good overall environment with support from all levels and flexible working conditions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time (more than 5 years)

    Pros

    The people I work with are all incredibly smart, caring and enthusiastic people. The team at Mercer as a whole is exemplary. The benefits offered and flexible working hours make it a great place to work. In addition, opportunities to travel and move up within the Company are definitely available.

    Cons

    It is known that Mercer doesn't pay the best in the industry. Also, some lack of leadership makes the various lines of business feel very disparate from each other which leads to under-appreciation for the work that is being done across the firm.

    Recommends
  6. 1 person found this helpful

    Steady decrease in salary over the years....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer

    Pros

    Work at home...
    Immediate management is supportive, but powerless to reward employees.

    Cons

    Raises do not cover cost of living expenses. Bonuses are on the downward trend. Overall you will make less this year including cost of living over last. Over a period of 5 years, that could total up to 10%. The number of employees getting a rating of 2 and therefore no bonuses(a 12-15% cut) is rising as well. This means that the longer you stay, the more further behind you get compared to the market and just getting to market rate becomes too impossible of a jump. There are layoffs most of the years.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. Great place to start as a analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Analyst in Houston, TX
    Current Employee - Client Service Analyst in Houston, TX

    I have been working at Mercer full-time (more than 3 years)

    Pros

    - flexibility in schedule
    - generous vacation time
    - co-workers

    Cons

    - poor pay for the amount of work CSAs do
    - disorganized company
    - lack of advancement and promotions
    - no annual raises
    - technology is lacking
    - high turnover

    Advice to ManagementAdvice

    Mercer is going downhill and nobody seems to notice. Turnover is high and there have been hardly any clients in my 3 years at Mercer to H&B. Get some more diversity in management to reflect the population we serve and be proactive instead of reactive to employees issues.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Flexible schedule - Horrible benefits/salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in Norwood, MA
    Current Employee - Senior Associate in Norwood, MA

    I have been working at Mercer

    Pros

    Flexible work schedule +
    Work at home options.

    Cons

    Not much scope for promotions.
    Benefits cuts (eliminated 6% 401K match)
    Bonus reduced.

    Advice to ManagementAdvice

    Try to keep your employees happy. You need them

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. quiet a friendly and international environment. People in my team have different nationalities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercer

    Pros

    You have access to HRs from all big names

    Cons

    you have to spend lots of time on phone

  10. 2 people found this helpful

    Great people, but they are a benefits company with below avg benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Mercer

    Pros

    Great people, dedicated to providing high quality service.

    Cons

    The benefits are terrible, and they are primarily an HR Benefits Company.

    Advice to ManagementAdvice

    Ceo thinks salary and benefits are competitive, which is true if you work in the Conulting business. However, if you work in Benefits Administration, you are a second class citizen. You let Consulting keep the pension plan, but eliminated the Ben Admin profit sharing plan. When Consulting numbers were down, Ben admin cut expenses to help the business. Then you awarded a bigger merit pool to consulting when Ben Admin had the better year.

    On a separate, but related topic; you count promotions against the merit budget. This only makes sense if you created the job. When we promote some into an open req, it shouldn't matter. If we hired someone externally the merit budget wouldnt be impacted. Also, if we hire externally, we will likely pay them more.

    The latest practice of capping Ben Admin promotions at 10% is unacceptable. And the fact that you are not transparent regarding salary ranges just adds to the distrust amongst your employees.

    All of these decisions, which sounded good on paper, are short sighted and it will come back to haunt the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Very good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Billing Specialist in Urbandale, IA
    Current Employee - Insurance Billing Specialist in Urbandale, IA

    I have been working at Mercer full-time (more than a year)

    Pros

    Good benefits, flexible schedule, rewarding atmosphere

    Cons

    Not paid enough for what is put on employees

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook

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