Mercer Reviews

Updated September 21, 2014
Updated September 21, 2014
654 Reviews
3.0
654 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
176 Ratings

Review Highlights

Pros
  • Work/life balance and the best benefits ever, as well as an awesome incentive program (in 63 reviews)

  • The ability to work from home when needed is a nice perq (in 16 reviews)


Cons
  • Period of heavy workloads / high opporunity can be a challenging for work/life balance (in 42 reviews)

  • Could benefit from a Senior Management overhaul and restructure (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Company and room to grow

    Former Employee - Expense Desk Specialist  in  Chicago, IL
    Former Employee - Expense Desk Specialist in Chicago, IL

    I worked at Mercer full-time for more than 3 years

    Pros

    Great dental, medical, 401K match and pension. Great people.

    Cons

    So small it's not noteworthy

  2.  

    Solid company with a great reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Chicago, IL
    Current Employee - Associate in Chicago, IL

    I have been working at Mercer full-time for more than a year

    Pros

    Easy to tell people where you work and have them instantly have a good association come to mind. Low stress and slow and steady...if you want that.

    Cons

    No upside and little career potential if you want to climb quickly or make $ beyond your salary

    Advice to ManagementAdvice

    incentive compensation for sales, even though the big salary is nice.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Ancient software, No raises, New procedures make the job even more difficult to perform

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst
    Current Employee - Programmer Analyst

    I have been working at Mercer full-time for more than 5 years

    Pros

    Allowed to work from home

    Cons

    Poor training, no raises, out of date software package. Changes are forced with no thought of how it impacts your ability to perform you job. Poor poor time management. No accountability - implementation mistakes and incomplete tasks given to support to fix while Implementation goes on to make the same mistakes with the next implementation. NO appreciate for the work performed.

    Advice to ManagementAdvice

    Consider the cost of living in your salary ranges!
    Stop trying to make the software do everything for everybody in a Global company. Pick an application and stick with it. If it ain't broke, don't try to fix it.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Mercer Outsourcing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate  in  New York, NY
    Former Employee - Senior Associate in New York, NY

    I worked at Mercer full-time for more than 3 years

    Pros

    -Great Actuaries with very strong client relationships
    -Great overall consultants (communications, wealth, etc)
    -A strong brand in the market
    -Good life balance

    Cons

    -Poor administration delivery and outdated tools
    -silo business units

    Advice to ManagementAdvice

    -Invest in Top talent in your administration service delivery in order to match the skill sets of your consultants. Add new services to keep expanding your clients footprints and help in client retention

  6.  

    Down a Star

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer

    Pros

    Ability to work remotely, bright coworkers who want to do their best and hope for some recognition.

    Cons

    Lack of planning when launching major initiatives, raise was worst I have gotten in my 25 year career, even though I was told I was performing very well and valued. Not enough resources so priorities constantly changing, disorganized, feeling that no matter how long and smart you work, it is never enough.

    Advice to ManagementAdvice

    Not sure what to say anymore ....

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate  in  Saint Louis, MO
    Former Employee - Senior Associate in Saint Louis, MO

    I worked at Mercer full-time for more than 5 years

    Pros

    great benefits, offer some work at home

    Cons

    lack of communication & training

    Advice to ManagementAdvice

    create time for your employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Lack of transparency in just about everything with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time for more than 8 years

    Pros

    Company provides the ability to develop and improve skills. Direct managers encourage advancement within the company. Coworkers and low level management are great and willing to help you improve and advance. Even though there is competition for with peers it is not a cut throat atmosphere. Everyone seems to have the ultimate goal of how to help improve the company not solely how to improve themselves.

    Cons

    When you decide to move within the company the process is extremely difficult. Unless you know someone in the specific department you want to go to, it is next to impossible to move within the company. There is no clear path of who an internal applicant can contact regarding any position. The only way to get a name of a recruiter is through word of mouth.
    Upper management will often be vague regarding company decisions that they know might not be popular. They will gloss over certain decisions until they decide that they have gotten what they want from you.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Louisville, KY
    Current Employee - Analyst in Louisville, KY

    I have been working at Mercer full-time for more than a year

    Pros

    Smart and fun coworkers

    get exposure to global organization, and get to work with people all over the world

    great company to start career

    monthly happy hour

    very flexible schedule

    work from home as needed, typically 2-3 days a week

    very close with immediate team

    Cons

    poor pay & average benefits

    upper management doesn't have a clue

    lots of turn around at 'Analyst' level

    however very hard to go to next pay grade

    overworked, and under valued

    overtime is very common

    Advice to ManagementAdvice

    -treat your employees better, and give them more incentives to stay

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Inconsistent strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time for more than 10 years

    Pros

    Smart people, client focus, flexible schedule

    Cons

    fragmented leadership, highly matrixed, purely financials driven

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Too Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time

    Pros

    Location, resources of large company, good name on resume

    Cons

    No/low annual pay increases, not merit-based promotions, politics abound, many many changes to corporate structure and high employee turnover. Very little work/life balance. High cost of health insurance premiums for employees.

    Advice to ManagementAdvice

    FIx broken mentorship program and useless annual review process, make salaries competitive, focus more on employee satisfaction vs. sales goals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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