Merchant Link Reviews

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3.7
3 Reviews
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Employee Reviews

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  1. jAkinyemi

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desktop Support Technician in Silver Spring, MD
    Former Employee - Desktop Support Technician in Silver Spring, MD

    I worked at Merchant Link (more than 5 years)

    Pros

    Good hours/shift, good location and good people

    Cons

    Great customer service, good team work

  2. Interesting, good people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merchant Link full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    They take customer service very seriously and deliver results. The customers are generally pretty happy. There is good experience to gain.

    Cons

    Stagnation and little chance for advancement. The atmosphere is not stimulating and with a few exceptions, there isn't a lot of passion for the work. Everything gets done like clockwork, but it isn't all that exciting.

    Advice to Management

    Honest, transparency is always the best.

  3. Great people, good product, not a good place to stay for a long time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Silver Spring, MD
    Former Employee - Anonymous Employee in Silver Spring, MD

    I worked at Merchant Link full-time (more than 5 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Fantastic people who are committed to excellence in delivery; very customer focused. Solid software design and engineering. Great for learning the core basics of good computer system design.

    Cons

    No path to advancement. No opportunities to advance in career or in training. Does not grow people over time. Many people who started 10+ years ago still have same title.

    Advice to Management

    Update management practices. Empower employees.

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