Merchant Warehouse

www.merchantwarehouse.com

Merchant Warehouse Reviews

Updated December 30, 2014
Updated December 30, 2014
29 Reviews
2.3
29 Reviews
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Recommend to a friend
Approve of CEO
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Henry Helgeson
11 Ratings

Employee Reviews

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  1.  

    Managing a team of members who handle Retention, Resubmitted accounts, and Cross-Sell/Upsell opportunites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Experience Manager in Boston, MA
    Current Employee - Client Experience Manager in Boston, MA

    I have been working at Merchant Warehouse full-time (more than 3 years)

    Pros

    Great group of employees to be around

    Cons

    Room for potential growth within the company

    Recommends
    Positive Outlook
  2.  

    I love work with best team in the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Stockton, CA
    Former Employee - Product Manager in Stockton, CA

    I worked at Merchant Warehouse

    Pros

    its good pay and better benefits that u could earn for the yearly income.

    Cons

    teamwork and Highly motivated to accept responsibility and work without supervision.

    Advice to ManagementAdvice

    to better leadership is when you have to keep all workers in the order and make sure they do the job done.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Fun place to work. Good people, exciting work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Merchant Warehouse full-time (more than 3 years)

    Pros

    Great group of people. Though there are a lot of exciting things happening there isn't crushing pressure to over extend yourself. Cool attitude of working on the most important things and doing them well.

    Cons

    Lots of growth and shifting roles and responsibilities. Hard to keep track of who the right people are to go to sometimes.

    Advice to ManagementAdvice

    Keep getting more people involved. Keep the excitement and figure out ways to push it down into other positions so it is relevant to us. The executive teams passion is contagious, we somehow need to make the opportunities matter for more employees day to day.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Sales Operations Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Operations Coordinator in Denver, CO
    Former Employee - Sales Operations Coordinator in Denver, CO

    I worked at Merchant Warehouse full-time (more than 3 years)

    Pros

    Great culture. It was a company that I believed in. They had a great niche in the credit card processing industry with POS developers and dealers.

    Cons

    I was there for three years and was unable to advance to any other role with more responsibility.

    Advice to ManagementAdvice

    Do a better job of developing current employees.

    Approves of CEO
  6. 6 people found this helpful  

    Merchant Warehouse talked the talk and never once walked the walk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Boston, MA
    Former Employee - Account Executive in Boston, MA

    I worked at Merchant Warehouse full-time (more than a year)

    Pros

    Location, dress-code, inbound leads

    Cons

    No base salary, commission structure was set-up for you to fail, no real training, no real management, poor in-office communication, has the high-school gossip vibe, lied to, promotions come to those who are MW slaves, "what have you done for me lately," they lost all their real talent in 2014

    Advice to ManagementAdvice

    Bring in outside consultants to run the sales floor, treat your top sales people with respect - reward them for being consistent and don't punish them or make up new rules for them if they already are successful and manage their desk correctly.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Avoid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Merchant Warehouse

    Pros

    Good location
    Starbucks in building
    Roof area on building is nice during summer and done up well.

    Cons

    Benefits leave a lot to be desired, especially considering salaries are extremely low. No room for growth. No room for advancement - everyone is very young and in no way close to retirement. Hardly anyone has a college degree. High turnover. NO accountability. No recognition, bonuses, promotions... Employees are treated like children. Reluctant to acknowledge and change obvious problems.

    Advice to ManagementAdvice

    Realize that most of your employees are unhappy and acknowledge the complaints that are made over and over again.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Management lacks professionalism, experience and power freakish.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Merchant Warehouse full-time (more than a year)

    Pros

    Young, fun, and decent salary for some positions.

    Cons

    It's all about who you are "in" with. If you are friends with top level managers, who really lack any management experience, then you will get job advancement opportunities. Customer service reps are more like account managers and sales personnel push all their work off onto them. Top level managers who started the company are fairly young, all friends, and never worked anywhere else so they lack any management training, are more like powerfreaks, and don't know anything about effective leadership and development or professionalism.The culture is very unprofessional, and more based on who you know and how much sucking up/brownoising you can accomplish.

    Advice to ManagementAdvice

    Take some management and leadership classes/training seminars. You're not professional at all, and act more like egotistical power freaks.

    Doesn't Recommend
    No opinion of CEO
  9. 5 people found this helpful  

    Motto should be "playing favorites"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Former Employee
    Current Employee - Former Employee

    I have been working at Merchant Warehouse full-time (more than 5 years)

    Pros

    Uhhh, they have good snacks in the vending machine? And they are centrally located down town

    Cons

    It is very hard to move up in this company, in any department. Unless you are a favorite of management. If that is the case you can do the bare minimum, maybe less, and still be praised and promoted. Meanwhile, if you are a worker bee, do you work, stay out of office politics, you will get no where.
    Favoritism even goes to policies and procedures. If you make a small error you can expect a passive aggressive email to you. ALL managers are too cowardly to approach you face to face.

    There are also several directors that take more smoke breaks than needed, while their managers are running the departments for them.

    I was with the company for over 7 years, they used to hire great people. They now have stooped to hiring uneducated, unintelligent staff so because of these delinquents they need to treat us all like children. This is a major company in our industry. I think they should require at least a bachelors degree for every department. No bachelors, we should get rid of them. Let go of the useless morons. This company is turning into more of a urban hangout than a business.

    Advice to ManagementAdvice

    Rethink your hiring

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Negative Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merchant Warehouse full-time

    Pros

    Free food sometimes to pump up spirit! It used to be good. It was a fun, friendly, place. That is gone.

    Cons

    Turnover is very high!! ...most of the people in the pictures here do not work for the company anymore. And the pictures are not very old. The atmosphere is like a morgue. I don't know one truly happy employee. There is constant complaining and gossip. Lots of whispers. This is a production job/company. "There are others waiting for your job" (actual quote) Do not voice your opinion, management knows better than you.

    Advice to ManagementAdvice

    Don't put a "spin" on things to make them appear OK. Address the issues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Run like the wind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Merchant Warehouse (more than 3 years)

    Pros

    ...well... I got nothing

    1. Probably going bankrupt anyday. Most of the staff is hoping to have a few months off on unemployment

    Cons

    Used to be a great place to work. Used to have a great culture and employees felt appreciated. Company is now preparing to sell and is investor backed which equals extremely low pay, overworked employees, low morale, and a very morgue like atmosphere. Company wants best talent for lowest price and then wonders why we have 30% turnover. Don't backfill positions just push all the work to the next guy. Only management gets bonuses. Just got new health insurance plan with $4k deductible. Benefits are a joke - terrible insurance, no commuter benefits, no telecommuting, no tuition, no flexible hours, open on all federal holidays. Just gave us a free hubway pass thinking that would make up for the rest of the benefits but limited to 30 minute increments. If you are considering a job here do yourself a favor and ask for the benefits package, seriously it takes a big chunk of your already dismal salary. Management treats employees as if they are disposable in the most excruciating way possible and the attitude is " if you don't like it leave". About 30% of the staff a year takes that advice. At the town halls we are constantly saying how we are running out of space in the current office and we are hiring like mad yet we never run out of seats. You do the math. Overall the company has no intention to motivate their employees. The staff is treated like a burden with no signs of change anytime soon.

    Advice to ManagementAdvice

    Invest in your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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