Mercury General Reviews

Updated April 15, 2015
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2.9
113 Reviews
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Recommend to a friend
Approve of CEO
Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
53 Ratings

Pros
  • Christmas bonus equal to one-half month's salary (in 12 reviews)

  • Decent pay for the way the economy is right now, great benefits (in 8 reviews)

Cons
  • This company has been behind the times and is trying to launch into the 21st century as quickly as they can (in 4 reviews)

  • Poor communication between upper management and employees (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Adjuster--Claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in San Diego, CA
    Former Employee - Claims Adjuster in San Diego, CA

    I worked at Mercury General full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Stocks are partially vested after 3 years. Promoting is easy if you keep your diary low. Fair salary and benefits. Interesting job.

    Cons

    Insane amount of work. You are expected to close claims as fast as possible. Manager was not receptive to suggestions. Manager more interested in punctuality than productivity. Low morale

    Advice to Management

    Pay more attention to the morale of your employees. Financial compensation and made up rewards are not important when your employees feel like just another cog in the machine

  2. Supervising Legal Secretary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervising Legal Secretary in Sherman Oaks, CA
    Current Employee - Supervising Legal Secretary in Sherman Oaks, CA

    I have been working at Mercury General

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great benefits, casual atmosphere, and many locations

    Cons

    As far as technology goes, Mercury is still behind the times. IT has so many restrictions that sharing information via Drop Box or any other service is not granted. It is difficult to get these restrictions changed with management.

  3. Good dead-end job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Appraisal Specialist in Brea, CA
    Current Employee - Appraisal Specialist in Brea, CA

    I have been working at Mercury General full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good benefits and decent cafeteria. Also, employee events are fun when they happen. And every other Friday you get 15 min extra on lunch that is paid.

    Cons

    Senority type promotion system not skill level. Also management is very stuck in their ways and do not like suggestions or they take it as insubordination.

    Advice to Management

    Explore the skills and knowledge and experience of your newer employees, you may find that one idea that will make you a lot of money.

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  5. Takes time for change

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury General

    Pros

    flexible, easy, slow, good schedule

    Cons

    no place to move into

  6. It's a decent place to work, not much room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Respredentative in Rancho Cucamonga, CA
    Current Employee - Billing Respredentative in Rancho Cucamonga, CA

    I have been working at Mercury General

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a good company.Theyre well known however not really there for anything more than money.

    Cons

    Not much room for growth. Advancements hard to come by. The raises aren't great.

    Advice to Management

    Pay employees more money!

  7. Fun, friendly staff, and great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collision Adjuster in Brea, CA
    Current Employee - Collision Adjuster in Brea, CA

    I have been working at Mercury General full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people really make you feel at home and are very approachable. You are always encouraged to move up if you work hard and are rewarded for your hard work.

    Cons

    If you go to claims, then things get really bad if the branch becomes understaffed. They make you do at least 3 times the work until they fill in the empty seats with new adjusters. You are still expected to meet company goals regardless of the understaffing. Depending on which claims branch you go into after training, expect to do at least twice the work once you arrive. It's worse if you become a collision adjuster rather than a comprehensive adjuster, and the pay difference is only a couple of bucks.

    Advice to Management

    Stop promoting people out before you have a chance to fill in that person's position. It's not fair for everyone else left in the branch to take up the load once someone leaves. There's already enough work on our plate as it is.

  8. Helpful (1)

    Fustratiing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist II in Folsom, CA
    Current Employee - Claims Specialist II in Folsom, CA

    I have been working at Mercury General full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy pace, laid back, friendly people to work with, and they love potlucks.

    Cons

    No advancement, low pay, lack of technology, ethics are somewhat questionable. George Joseph needs to either retire or get with the 21st Century and invest by updating the technology to be more in line with the industry, he is very out of touch.

    Advice to Management

    I suggest that if you want to become a major player in the Insurance industry you pay your employees a livable wage, and invest in technology.

  9. Overall a good company to work for, but struggles from time to time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Supervisor in Brea, CA
    Current Employee - Support Supervisor in Brea, CA

    I have been working at Mercury General full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good opportunities for beginning a career. Has good training classes, benefits and keeps up to date with CDI requirements and industry standards.

    Cons

    Hard to have a work-life balance when staff is being reduced. Leadership with upper management falters. Moral suffers due to lack of trust at this times. There have been much better leadership in prior years. Difficult to switch from Underwriting to Claims or vice versa. Not much room to move up within the company.

    Advice to Management

    Upper management should actually get out on the floor, talk to field adjusters one on one or even go out in field with them to see what the field adjuster actually does. Upper management forgets about times changing and what they want an employee to accomplish, they lose prospective of the job and what it's like for an employee in the field.

  10. Helpful (1)

    Great company to work for in the state of CA

    • Comp & Benefits
    • Culture & Values
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Mercury General

    Approves of CEO
    Approves of CEO

    Pros

    Management and Co workers always there to
    answer questions. Opportunities to move up.

    Cons

    Outside of CA there is a lack of leadership.

  11. Not Bad..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contractor
    Former Employee - Contractor

    I worked at Mercury General

    No opinion of CEO
    No opinion of CEO

    Pros

    Good team to work with , flexibility

    Cons

    work can get tedious sometimes..

    Advice to Management

    none

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