Mercury General Reviews

Updated March 17, 2015
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2.9
111 Reviews
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Recommend to a friend
Approve of CEO
Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
51 Ratings

Pros
  • Christmas bonus equal to one-half month's salary (in 12 reviews)

  • Decent pay for the way the economy is right now, great benefits (in 8 reviews)

Cons
  • This company has been behind the times and is trying to launch into the 21st century as quickly as they can (in 4 reviews)

  • Poor communication between upper management and employees (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Good dead-end job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Appraisal Specialist in Brea, CA
    Current Employee - Appraisal Specialist in Brea, CA

    I have been working at Mercury General full-time (more than a year)

    Pros

    Good benefits and decent cafeteria. Also, employee events are fun when they happen. And every other Friday you get 15 min extra on lunch that is paid.

    Cons

    Senority type promotion system not skill level. Also management is very stuck in their ways and do not like suggestions or they take it as insubordination.

    Advice to ManagementAdvice

    Explore the skills and knowledge and experience of your newer employees, you may find that one idea that will make you a lot of money.

    Recommends
    Neutral Outlook
  2. Takes time for change

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury General

    Pros

    flexible, easy, slow, good schedule

    Cons

    no place to move into

  3. It's a decent place to work, not much room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Respredentative in Rancho Cucamonga, CA
    Current Employee - Billing Respredentative in Rancho Cucamonga, CA

    I have been working at Mercury General

    Pros

    It's a good company.Theyre well known however not really there for anything more than money.

    Cons

    Not much room for growth. Advancements hard to come by. The raises aren't great.

    Advice to ManagementAdvice

    Pay employees more money!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Fun, friendly staff, and great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collision Adjuster in Brea, CA
    Current Employee - Collision Adjuster in Brea, CA

    I have been working at Mercury General full-time (more than a year)

    Pros

    The people really make you feel at home and are very approachable. You are always encouraged to move up if you work hard and are rewarded for your hard work.

    Cons

    If you go to claims, then things get really bad if the branch becomes understaffed. They make you do at least 3 times the work until they fill in the empty seats with new adjusters. You are still expected to meet company goals regardless of the understaffing. Depending on which claims branch you go into after training, expect to do at least twice the work once you arrive. It's worse if you become a collision adjuster rather than a comprehensive adjuster, and the pay difference is only a couple of bucks.

    Advice to ManagementAdvice

    Stop promoting people out before you have a chance to fill in that person's position. It's not fair for everyone else left in the branch to take up the load once someone leaves. There's already enough work on our plate as it is.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Fustratiing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist II in Folsom, CA
    Current Employee - Claims Specialist II in Folsom, CA

    I have been working at Mercury General full-time (more than 3 years)

    Pros

    Easy pace, laid back, friendly people to work with, and they love potlucks.

    Cons

    No advancement, low pay, lack of technology, ethics are somewhat questionable. George Joseph needs to either retire or get with the 21st Century and invest by updating the technology to be more in line with the industry, he is very out of touch.

    Advice to ManagementAdvice

    I suggest that if you want to become a major player in the Insurance industry you pay your employees a livable wage, and invest in technology.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Overall a good company to work for, but struggles from time to time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Supervisor in Brea, CA
    Current Employee - Support Supervisor in Brea, CA

    I have been working at Mercury General full-time (more than 10 years)

    Pros

    Good opportunities for beginning a career. Has good training classes, benefits and keeps up to date with CDI requirements and industry standards.

    Cons

    Hard to have a work-life balance when staff is being reduced. Leadership with upper management falters. Moral suffers due to lack of trust at this times. There have been much better leadership in prior years. Difficult to switch from Underwriting to Claims or vice versa. Not much room to move up within the company.

    Advice to ManagementAdvice

    Upper management should actually get out on the floor, talk to field adjusters one on one or even go out in field with them to see what the field adjuster actually does. Upper management forgets about times changing and what they want an employee to accomplish, they lose prospective of the job and what it's like for an employee in the field.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Great company to work for in the state of CA

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Mercury General

    Pros

    Management and Co workers always there to
    answer questions. Opportunities to move up.

    Cons

    Outside of CA there is a lack of leadership.

    Approves of CEO
  9. Not Bad..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contractor
    Former Employee - Contractor

    I worked at Mercury General

    Pros

    Good team to work with , flexibility

    Cons

    work can get tedious sometimes..

    Advice to ManagementAdvice

    none

    No opinion of CEO
  10. Claims specialist = more work than possible and responsibility for other peoples problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Specialist II in Brea, CA
    Former Employee - Claims Specialist II in Brea, CA

    I worked at Mercury General full-time (more than 10 years)

    Pros

    Decent vacation and benefits, 401k, discounted auto insurance rates. Set hours Monday through Friday. Most employees are good people just trying to make a living.

    Cons

    Inability to use vacation time due to heavy work load and unreasonable expectations. Very little over time/if any allowed( depending on branch) Very little chance of forward mobility once at claims specialist II level.
    Very quick to terminate long time employees with little to no justification- Very clear they are an at will employer.

    Advice to ManagementAdvice

    Take a step or two back and be honest with your self and ask if getting rid of long term employees (most of which are also customers) is good for business. Employer to employee loyalty is apparently dead here...

    Doesn't Recommend
    Negative Outlook
  11. Great place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Valencia, CA
    Former Employee - Claims Adjuster in Valencia, CA

    I worked at Mercury General

    Pros

    It is fast paced and you learn alot, there is a nice Christmas bonus

    Cons

    They dont reward enough for individual performance

    Their cost of benefits is outrageous

    Advice to ManagementAdvice

    Invent a way to reward individuals for exceeding expectations

    Recommends
    Neutral Outlook
    No opinion of CEO

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