Mercury General

  www.mercuryinsurance.com
  www.mercuryinsurance.com
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Mercury General Reviews

Updated September 19, 2014
Updated September 19, 2014
87 Reviews
2.9
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
43 Ratings

Review Highlights

Pros
  • Christmas bonus equal to one-half month's salary (in 11 reviews)

  • Decent pay for the way the economy is right now, great benefits (in 7 reviews)


Cons
  • This company has been behind the times and is trying to launch into the 21st century as quickly as they can (in 4 reviews)

  • Poor communication between upper management and employees (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Clearwater, FL
    Former Employee - Anonymous Employee in Clearwater, FL

    I worked at Mercury General full-time for more than a year

    Pros

    decent benefits, nice co-workers, business casual attire with jeans allowed every day, opportunities to learn different states and computer programs, experienced team leaders

    Cons

    Pay not great considering the level of responsibility, technology is a work in progress, health insurance doesn't start until 60 days from date of hire, making it necessary to purchase coverage elsewhere for the first two months of employment.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good for stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior QA Analyst  in  Brea, CA
    Current Employee - Senior QA Analyst in Brea, CA

    I have been working at Mercury General as a contractor for more than a year

    Pros

    Implementing new automation tools like selenium, casperjs, would be great if you want to learn those. HR is bringing a lot of changes to make the working experience more fun

    Cons

    Minimum growth, most of the teams have employees working there for years, laid back culture, weird time keeping policy for employees

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Inexistent upward mobility with current management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst  in  Oklahoma City, OK
    Current Employee - Business Analyst in Oklahoma City, OK

    I have been working at Mercury General full-time for more than 8 years

    Pros

    This is a good company to grow your knowledge and gain experience; coworkers are like family and the work always gets done regardless of timelines; there is a sense of pride and can do attitude. Work-life balance is fair.

    Cons

    There is a serious lack of training and orientation for new associates who will find themselves struggling to feel at ease with assigned tasks.
    Growth opportunities are non existent for people who have served for years given the budget and the lack of management involvement in career development for current employees. Recognition and promotions are based on personal connections rather than achievements and quality of work.

    Advice to ManagementAdvice

    The pyramidal goal oriented metric plan (Smart Goals) does not serve a purpose to anyone if not reviewed. Consider implementing anonymous peer reviews to help with personal growth.

    Doesn't Recommend
    Approves of CEO
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  5.  

    National Call Center CSR III

    Current Employee - Customer Service Representative III  in  San Antonio, TX
    Current Employee - Customer Service Representative III in San Antonio, TX

    I have been working at Mercury General full-time for more than 8 years

    Pros

    Very little. The Christmas bonus is nice.

    Cons

    The two female managers upstairs near the big wooden doors. They spend most of the day gossiping about other managers, the Call Center director, the Senior Manager, and CSR's on their own team. It wouldn't be so bad if we couldn't hear them, but they do that right on the floor at their desks and expect those of us who sit near them to not say anything. It is very much like high school, and not professional at all. I have been in the workforce for over 25 years and i have never seen such childish behavior.

    Advice to ManagementAdvice

    Monitor your team managers. Make them accountable to the company, not some silly clique.

    Approves of CEO
  6. 1 person found this helpful  

    Inconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury General full-time

    Pros

    Co-Workers are great to work with.

    Cons

    Inconsistent work loads. Low pay. Company goals are all over the place. The only consistent thing is that the rules will change on how to handle files.

    Advice to ManagementAdvice

    Be more honest and considerate. Be more present in the branch and at least act like you care.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Over worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Underwriter  in  Brea, CA
    Former Employee - Senior Underwriter in Brea, CA

    I worked at Mercury General full-time for more than 10 years

    Pros

    Great benefits and pay. Casual attire.

    Cons

    Unrealistic goals. Underwriting rules constantly changing.

    Advice to ManagementAdvice

    Stop overworking policies!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter  in  Tampa, FL
    Former Employee - Underwriter in Tampa, FL

    I worked at Mercury General full-time for more than a year

    Pros

    Stable, good benefits, great location

    Cons

    Some depts struggling to adapt to changes

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Completely dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Mercury General full-time

    Pros

    Casual dress every day, so that helps to save you money on dry cleaning at least.

    Cons

    No training at all, and absolutely no communication among employees, departments, or units. Pay is horrible, and their expectations of the adjuster is ridiculous. Obviously, the ones setting the bar haven't worked in an adjuster position in a long, long time.

    Advice to ManagementAdvice

    Try doing the job you're putting on your adjusters and see how you handle it. You wouldn't last a week!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee  in  Oklahoma City, OK
    Former Employee - Employee in Oklahoma City, OK

    I worked at Mercury General full-time for more than 10 years

    Pros

    Great benefits, office has a family feel

    Cons

    Training needs to be beefed up a lot, customer service has gone downhill

    Advice to ManagementAdvice

    Stop showing favoritism, allow more promotions within

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Use to be a great company.....plus, IT is the worse!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst  in  Brea, CA
    Current Employee - Business Systems Analyst in Brea, CA

    I have been working at Mercury General full-time for more than 8 years

    Pros

    health, vision, dental, pet insurance discount, cell phone discount, 401k, coworkers are great if you are on the right team, most team leads are pretty lenient with vacation times

    Cons

    The culture is horrible in IT!! It seems that individuals who actually do the work are kept on the bottom to be slaves to the useless people who are promoted. They recently made changes were certain individuals in IT have switched to HOURLY, meaning clocking in and out. Since they individuals have to clock in and out, the extra work is given to the exempt employees instead. We are constantly told employees matter but when it comes down to actually rewarding the employee, it doesn't happen. Employees are treated like 'number's and nothing more. When issues are brought up to HR, the person is given a 'warning' and nothing happens.

    Advice to ManagementAdvice

    Reward and promote people who actually contribute to the company. Please get rid of the useless slave drivers that you have promoted. We tend to lose respect for management when they know less than the people that work under them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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