Mercury General

  www.mercuryinsurance.com
  www.mercuryinsurance.com

Mercury General Reviews

Updated December 15, 2014
Updated December 15, 2014
98 Reviews
2.9
98 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
47 Ratings

Review Highlights

Pros
  • Christmas bonus equal to one-half month's salary (in 12 reviews)

  • Decent pay for the way the economy is right now, great benefits (in 8 reviews)


Cons
  • This company has been behind the times and is trying to launch into the 21st century as quickly as they can (in 4 reviews)

  • Poor communication between upper management and employees (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury General

    Pros

    Coworkers make it bearable at least

    Cons

    Unrealistic goals
    Micromanaged
    No consistency

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    It's a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Supervisor in Valencia, CA
    Former Employee - Claims Supervisor in Valencia, CA

    I worked at Mercury General full-time (more than 10 years)

    Pros

    good training & benefits. Good training programs.

    Cons

    Pay not up to par with other in industry. Workload not realistic

    Advice to ManagementAdvice

    Improve user friendly/functionality of the computer systems.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Mercury General (more than 3 years)

    Pros

    decent pay and benefits
    good people

    Cons

    standard corporate environment to much work not enough people

    Advice to ManagementAdvice

    Hire more people

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great place to learn the insurance industry - then move elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at Mercury General full-time (more than an year)

    Pros

    I worked in the information technology department, and was impressed with how great my co-workers were. Very nice, hard-working people. Also, if someone wants to learn all aspects of the insurance industry (there is a lot to know), you have ample opportunity in this company.

    Cons

    The IT department was one of the most overloaded and understaffed I've ever seen. People worked long hours and on weekends, but never seemed to catch up. Turnover was high, which didn't help any.
    Compensation was not bad, but not exactly competitive, especially considering the workload, stress, and chaos. I heard similar complaints from people in other departments, so it wasn't just IT.
    The management mindset seemed to be all about short-term numbers, not building loyalty over the long term for customers or employees. Also, there's a ton of nepotism - not a good thing.

    Advice to ManagementAdvice

    Retire and let somebody else take over - preferably someone who isn't family.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury General part-time

    Pros

    Great employers and office culture

    Cons

    Work schedule is not flexible enough

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Knowledgeable IT Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercury General

    Pros

    IT Group is very knowledgeable and experienced. They offer training to understand how the insurance system woks.

    Cons

    Not many open position in the IT department.

    Recommends
  8.  

    Rudderless company that does not value its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Mercury General full-time (more than 10 years)

    Pros

    Good opportunities for beginning a career. Provides good training program and development for those learning the insurance industry.
    Benefits are competitive

    Cons

    Company makes employees feel like a commodity. Initiatives to improve morale typically fail due to lack of follow through and poor execution. Constant uncertainty and lack of honest communication.

    Advice to ManagementAdvice

    Recruit leadership that has demonstrated ability to connect with employees and earn trust. Create culture of teamwork and trust. Communicate openly about changes and listen to feedback.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist II in San Diego, CA
    Current Employee - Claims Specialist II in San Diego, CA

    I have been working at Mercury General full-time (more than 3 years)

    Pros

    Great coworkers, decent benefits, casual dress code

    Cons

    Little room for advancement in the San Diego area

    Advice to ManagementAdvice

    Open more positions for the San Diego employees. Pay could be more competitive with other insurance carriers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    formally dedicated employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury General full-time

    Pros

    Promotes from within the organization.

    Cons

    Senior management is never held accountable,target employees who challenge questionable practices, salary well below industry average, off the record conversations are prevalent, leadership instructed by senior administration to manage employees out. Lack of technology and understanding with complete disregard to employees as people. When issues are brought to senior management attention about the workloads, morale and employee obstacles they are told to deal with it because that's the job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Uncomfortable atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Mercury General full-time (more than 3 years)

    Pros

    Can chose a schedule that works for you.

    Cons

    Managers create an uncomfortable atmosphere. The person who wrote about them gossiping was right on the money. When managers don't like you, it's because of jealousy & no other reason.

    Advice to ManagementAdvice

    Get a whole new group of managers. When I was there, there were different levels of CSR. Now they are all the same. The ones with seniority and who worked hard to move up have been made to feel equal with someone who started a week ago. Maybe you Should do this to managers too. They all need a good dose of humility! Everyone is so tired of them. Normally you would think of your manager as a smart person and with good common sense. Some of them are literally stupid and have NO common sense. I don't see that place being there a lot longer. The amount of money being wasted on high salaries is ridiculous. I think CA should just swallow up that call center, they've already done it part way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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