Mercury General

  www.mercuryinsurance.com
  www.mercuryinsurance.com

Mercury General Reviews

Updated October 22, 2014
Updated October 22, 2014
90 Reviews
2.9
90 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
43 Ratings

Review Highlights

Pros
  • Christmas bonus equal to one-half month's salary (in 12 reviews)

  • Decent pay for the way the economy is right now, great benefits (in 7 reviews)


Cons
  • This company has been behind the times and is trying to launch into the 21st century as quickly as they can (in 4 reviews)

  • Poor communication between upper management and employees (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Knowledgeable IT Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercury General

    Pros

    IT Group is very knowledgeable and experienced. They offer training to understand how the insurance system woks.

    Cons

    Not many open position in the IT department.

    Recommends
  2.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist II in San Diego, CA
    Current Employee - Claims Specialist II in San Diego, CA

    I have been working at Mercury General full-time (more than 3 years)

    Pros

    Great coworkers, decent benefits, casual dress code

    Cons

    Little room for advancement in the San Diego area

    Advice to ManagementAdvice

    Open more positions for the San Diego employees. Pay could be more competitive with other insurance carriers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Schizophrenic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercury General full-time (more than 5 years)

    Pros

    Good people in the trenches. Very loyal long term employees.

    Cons

    The company continues to bank on its old reputation even though it is no longer able to deliver its superior product. It over promises and under delivers to its agency force. Employees become confused by the mix messages from management.

    Advice to ManagementAdvice

    Develop a long term strategy for the future of MIG and align business processes to that strategy. Stop confusing your front line employees. They send their message to agents and policyholders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Clearwater, FL
    Former Employee - Anonymous Employee in Clearwater, FL

    I worked at Mercury General full-time (more than an year)

    Pros

    decent benefits, nice co-workers, business casual attire with jeans allowed every day, opportunities to learn different states and computer programs, experienced team leaders

    Cons

    Pay not great considering the level of responsibility, technology is a work in progress, health insurance doesn't start until 60 days from date of hire, making it necessary to purchase coverage elsewhere for the first two months of employment.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good for stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior QA Analyst in Brea, CA
    Current Employee - Senior QA Analyst in Brea, CA

    I have been working at Mercury General as a contractor (more than an year)

    Pros

    Implementing new automation tools like selenium, casperjs, would be great if you want to learn those. HR is bringing a lot of changes to make the working experience more fun

    Cons

    Minimum growth, most of the teams have employees working there for years, laid back culture, weird time keeping policy for employees

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Inexistent upward mobility with current management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst in Oklahoma City, OK
    Current Employee - Business Analyst in Oklahoma City, OK

    I have been working at Mercury General full-time (more than 8 years)

    Pros

    This is a good company to grow your knowledge and gain experience; coworkers are like family and the work always gets done regardless of timelines; there is a sense of pride and can do attitude. Work-life balance is fair.

    Cons

    There is a serious lack of training and orientation for new associates who will find themselves struggling to feel at ease with assigned tasks.
    Growth opportunities are non existent for people who have served for years given the budget and the lack of management involvement in career development for current employees. Recognition and promotions are based on personal connections rather than achievements and quality of work.

    Advice to ManagementAdvice

    The pyramidal goal oriented metric plan (Smart Goals) does not serve a purpose to anyone if not reviewed. Consider implementing anonymous peer reviews to help with personal growth.

    Doesn't Recommend
    Approves of CEO
  8. 1 person found this helpful  

    National Call Center CSR III

    Current Employee - Customer Service Representative III in San Antonio, TX
    Current Employee - Customer Service Representative III in San Antonio, TX

    I have been working at Mercury General full-time (more than 8 years)

    Pros

    Very little. The Christmas bonus is nice.

    Cons

    The two female managers upstairs near the big wooden doors. They spend most of the day gossiping about other managers, the Call Center director, the Senior Manager, and CSR's on their own team. It wouldn't be so bad if we couldn't hear them, but they do that right on the floor at their desks and expect those of us who sit near them to not say anything. It is very much like high school, and not professional at all. I have been in the workforce for over 25 years and i have never seen such childish behavior.

    Advice to ManagementAdvice

    Monitor your team managers. Make them accountable to the company, not some silly clique.

    Approves of CEO
  9. 1 person found this helpful  

    Inconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury General full-time

    Pros

    Co-Workers are great to work with.

    Cons

    Inconsistent work loads. Low pay. Company goals are all over the place. The only consistent thing is that the rules will change on how to handle files.

    Advice to ManagementAdvice

    Be more honest and considerate. Be more present in the branch and at least act like you care.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Over worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Underwriter in Brea, CA
    Former Employee - Senior Underwriter in Brea, CA

    I worked at Mercury General full-time (more than 10 years)

    Pros

    Great benefits and pay. Casual attire.

    Cons

    Unrealistic goals. Underwriting rules constantly changing.

    Advice to ManagementAdvice

    Stop overworking policies!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Completely dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Mercury General full-time

    Pros

    Casual dress every day, so that helps to save you money on dry cleaning at least.

    Cons

    No training at all, and absolutely no communication among employees, departments, or units. Pay is horrible, and their expectations of the adjuster is ridiculous. Obviously, the ones setting the bar haven't worked in an adjuster position in a long, long time.

    Advice to ManagementAdvice

    Try doing the job you're putting on your adjusters and see how you handle it. You wouldn't last a week!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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