Mercury General

www.mercuryinsurance.com

Mercury General Reviews

Updated January 27, 2015
Updated January 27, 2015
104 Reviews
2.9
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
49 Ratings

Review Highlights

Pros
  • Christmas bonus equal to one-half month's salary (in 12 reviews)

  • Decent pay for the way the economy is right now, great benefits (in 8 reviews)


Cons
  • This company has been behind the times and is trying to launch into the 21st century as quickly as they can (in 4 reviews)

  • Poor communication between upper management and employees (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for in the state of CA

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Mercury General

    Pros

    Management and Co workers always there to
    answer questions. Opportunities to move up.

    Cons

    Outside of CA there is a lack of leadership.

    Approves of CEO
  2.  

    Not Bad..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contractor
    Former Employee - Contractor

    I worked at Mercury General

    Pros

    Good team to work with , flexibility

    Cons

    work can get tedious sometimes..

    Advice to ManagementAdvice

    none

    No opinion of CEO
  3.  

    Great place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Valencia, CA
    Former Employee - Claims Adjuster in Valencia, CA

    I worked at Mercury General

    Pros

    It is fast paced and you learn alot, there is a nice Christmas bonus

    Cons

    They dont reward enough for individual performance

    Their cost of benefits is outrageous

    Advice to ManagementAdvice

    Invent a way to reward individuals for exceeding expectations

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Claims specialist = more work than possible and responsibility for other peoples problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Specialist II in Brea, CA
    Former Employee - Claims Specialist II in Brea, CA

    I worked at Mercury General full-time (more than 10 years)

    Pros

    Decent vacation and benefits, 401k, discounted auto insurance rates. Set hours Monday through Friday. Most employees are good people just trying to make a living.

    Cons

    Inability to use vacation time due to heavy work load and unreasonable expectations. Very little over time/if any allowed( depending on branch) Very little chance of forward mobility once at claims specialist II level.
    Very quick to terminate long time employees with little to no justification- Very clear they are an at will employer.

    Advice to ManagementAdvice

    Take a step or two back and be honest with your self and ask if getting rid of long term employees (most of which are also customers) is good for business. Employer to employee loyalty is apparently dead here...

    Doesn't Recommend
    Negative Outlook
  6.  

    comfortable work atmosphere, limited growth, low employee morale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist II in Brea, CA
    Current Employee - Claims Specialist II in Brea, CA

    I have been working at Mercury General full-time (more than 3 years)

    Pros

    flexible with work/home commute if you live near an office location

    Cons

    strict work hours for claims staff. more talk than action.

    Advice to ManagementAdvice

    put words into action. listen to lower level employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury General

    Pros

    Coworkers make it bearable at least

    Cons

    Unrealistic goals
    Micromanaged
    No consistency

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Mercury General

    Pros

    It pays money, besides that I can't think of anything.

    Cons

    low pay, overworked, understaffed, dishonest management, condescending supervisors, poor benefits.

    Advice to ManagementAdvice

    Be more honest with employees. The staffing issues are a from being overworked, underpaid, and supervisors who are rude and unwilling to help. I could provide many examples of supervisors talking about fantasy football all day and then not addressing claims issues that need immediate attention, which only causes more stress to the adjuster. I wouldn't even suggest to my worst enemy to work here because i'd feel bad for them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Narrow minded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercury General

    Pros

    Mercury has a strong history and remains one of the major carriers in California. They do have an appetite for growth.

    Cons

    Mercury appears to be struggling with a lot of management issues and rivalries. Founder George Joseph is still involved but only to a limited degree, which I think can cause a lot of negative issues at the higher levels.

    Advice to ManagementAdvice

    Start working together. Be more strategic. Broaden your thinking.

    Doesn't Recommend
    Neutral Outlook
  10.  

    It's a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Supervisor in Valencia, CA
    Former Employee - Claims Supervisor in Valencia, CA

    I worked at Mercury General full-time (more than 10 years)

    Pros

    good training & benefits. Good training programs.

    Cons

    Pay not up to par with other in industry. Workload not realistic

    Advice to ManagementAdvice

    Improve user friendly/functionality of the computer systems.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Mercury General (more than 3 years)

    Pros

    decent pay and benefits
    good people

    Cons

    standard corporate environment to much work not enough people

    Advice to ManagementAdvice

    Hire more people

    Recommends
    Neutral Outlook
    Approves of CEO

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