Mercury Payment Systems

  www.mercurypay.com
  www.mercurypay.com
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Mercury Payment Systems Reviews

Updated September 10, 2014
Updated September 10, 2014
36 Reviews
3.3
36 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Matt Taylor
22 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Great company and Employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury Payment Systems

    Pros

    Good vision, great leadership, good upward mobility.

    Cons

    Need better compensation, takes awhile to interview for inside positions.

  2. 1 person found this helpful  

    A great company at one time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercury Payment Systems full-time

    Pros

    Great location, great employees at the time (many have left).

    Cons

    Unrealistic goals, very stressful at times. Stated culture does not typically match reality.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Con  in  Denver, CO
    Former Employee - Con in Denver, CO

    I worked at Mercury Payment Systems full-time for more than a year

    Pros

    Beer Friday Beer Friday Beer Friday for minors too

    Cons

    Ever changing attitudes negativity fear for motivations

    Advice to ManagementAdvice

    Dont Lie dont lie dont lie dont lie

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Not as forward thinking as they want to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Durango, CO
    Former Employee - Anonymous Employee in Durango, CO

    I worked at Mercury Payment Systems full-time for more than 5 years

    Pros

    Some very smart people you can learn from. New Durango office is nice.

    Cons

    Since day one Durango people get paid less than Denver people, for doing the same job. The ability for anyone to move up in the company that isn't from another company is pretty low. Directors are more concerned with making themselves look good to people above them then promoting their teams. Directors will flat out lie and call something a company policy so that they don't have to own up to anything.

    Advice to ManagementAdvice

    Listen to the people below management, they are what makes Mercury profitable. Vantiv needs to look at the Directors who make excuses and don't provide a benefit and just remove them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Interesting roller-coaster ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury Payment Systems full-time

    Pros

    - Growing, young company.
    - Just got bought out, created excitement.
    - Good technology
    - Good people
    - Awesome company culture
    - Good & flexible "work \ life" balance
    - Decent leadership, depending on what dept you are in.
    - A lot of Pros mentioned already, agree with them.
    - CEO seems open and honest

    Cons

    - Just got bought out, created chaos and panic.
    - A lot of cliquey departments or groups of people. If your inside the ring your informed and up to speed, if not you find out when the janitor does.
    - Uncertainty of being bought out by Vantiv and what that means to those who didn't have stock and cashed out on this deal.
    - A LOT of employees that came from Durango, this is their 1st IT job. They have seniority when they shouldn't based on education and experience. They then hire very experienced people who have worked for world class places and the experienced people are never listened to and leave.
    - Too many folks in management because of length of employment and not ability, experience or education.
    - Had some issues with a tad bit of nepotism but it seems that may have been squashed.

    Due to the uncertainty of the company and Vantiv I wouldn't recommend this company to anyone. It will most likely take 6-12 months for things to pan out, then we'll see how things are. Read the Vantiv comments for their company and decide on that.

    Advice to ManagementAdvice

    We know they (Vantiv) outsources to India and how they do layoffs so please be open with us and don't lie. Your whole company is on edge and freaking out, do the right thing. You have lost and are continuing to lose REAL good people due to "its how we do things". We are tired of doing things the wrong way and losing the ability and skills to do work the right way. Your on a verge of a major exodus as can be seen from so many people moving from the job market in Durango to Denver. I'm sure this is part of the plan to shake those folks loose, but you will lose some top-notch people along the way.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    If I have to be behind a desk, this is where I want to do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercury Payment Systems

    Pros

    -culture
    -CEO Matt Taylor is awesome
    -Amenities
    -Co-workers

    Cons

    Not very many cons here

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Depressing for sure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Sales  in  Denver, CO
    Current Employee - Channel Sales in Denver, CO

    I have been working at Mercury Payment Systems full-time for more than a year

    Pros

    The people are amazing. Not sure if they can ever be replaced.
    Benefits - Good and affordable

    Cons

    Lack of clarity on goals
    Inflated Numbers
    Always changing comp plan
    Miserable work environment - Management walks around miserable, so naturally sales teams do the same
    Prematurely roll out programs

    Advice to ManagementAdvice

    Carry a smile on your face and recognize people once in awhile. It can be contagious, just as walking around miserable can be. People will work harder for someone who truly motivates rather than someone who degrades or never has time for you. Until then, it will be a revolving door and good people will continue to walk

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Amazing company, best job ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Durango, CO
    Current Employee - Anonymous Employee in Durango, CO

    I have been working at Mercury Payment Systems full-time for more than a year

    Pros

    All of my experiences at Mercury have been positive. From the first day, the culture drew me in and it hasn't disappointed me since then. My co-workers are phenomenal, hard-working and talented. The innovative business model that started it all still rings true and it's exciting to see where it will take us next. I really appreciate that as the company grows and changes, that the mission and values also evolve to reflect the spirit of Mercury. The special touches that are provides to employees are wonderful (time to volunteer, recognition, fun events) but they are just icing on the cake. I feel truly blessed to be part of this team.

    Cons

    There have been challenges related to growth but I feel they were necessary and done with careful consideration.

    Advice to ManagementAdvice

    Please continue to focus on high performance and transparency. There are so many employees who believe in doing the best work they can, every day. Take time to put out quality, even if it takes a little longer.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Start-up environment with poor management skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer/Database Administrator  in  Durango, CO
    Former Employee - Software Developer/Database Administrator in Durango, CO

    I worked at Mercury Payment Systems full-time for less than a year

    Pros

    Durango is a beautiful place to live and Mercury promotes a great work/life balance.

    Cons

    The majority of management has been promoted from within due to seniority - very few of them have experience in managerial positions or any training or education in strong decision making skills. With it being a 'young' company, much of the management team was promoted to their positions while still in their 20s having little practical experience to base decision making on. This leads to an environment that is very knee-jerk with little strategic perspective. I worked for an IT director who was 28 years old, had a BA in communications and minor in computer studies and when I joined the group - she had hired and fired 5 IT professionals within 1.5 years of her promotion to Director.

    Advice to ManagementAdvice

    Evaluate your employees based on performance and skills - not on how long they have been with the company. Consider taking the time to train your young managers on better decision making.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great Company, Great People, Great Growth Opportunities...LOVE Mercury!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Durango, CO
    Current Employee - Anonymous Employee in Durango, CO

    I have been working at Mercury Payment Systems full-time for more than 8 years

    Pros

    The culture at Mercury is awesome! Everyone is like family and is always willing to work as a team. Employee appreciation is of utmost importance. There are monthly catered lunches, seasonal all company parties, departmental teambuilding events, the list goes on. Mercury is also involved in the community and has a committee dedicated to making sure we are helping where we can. Each employee is allowed to leave work and volunteer at various places in town for 20 hours each year with pay. Mercury is a growing company and there are always opportunities to move up and around the company. I learn something new every day and feel just as challenged as I did when I first started working here several years ago. I also have great benefits and feel that the pay is very fair for the work that I am required to do. I really enjoy my job and the people I work with and I highly recommend Mercury as a great place to work!

    Cons

    Since we are growing so quickly, things change a lot and it's difficult to stay fully staffed. Employees grow into new positions or leave the company on a regular bases which can sometimes be a challenge. While this is a challenge, it is not a bad thing and we are always able to work through the obstacles.

    Advice to ManagementAdvice

    Continue making employees feel appreciated. Keep employees in the loop regarding the current and future state of the company if and when possible. Work hard to keep the culture that created this awesome company at the top of the priority list. Keep moving onward and upward while maintaining the greatness that is Mercury.

    Recommends
    Positive Outlook
    Approves of CEO

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