Merge Healthcare Reviews

Updated April 18, 2015
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Employee Reviews

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  1. Helpful (3)

    Used to be a good place...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merge Healthcare full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Merge offers a good benefits package to full time staff and this can be hard to beat with other companies. I believe in the products that we sell and we have a good customer base.

    Cons

    All departments are struggling with low staff and high work volumes making it an unfriendly environment. Multiple times a day discussions turn from the work at hand to a complaint about working conditions and arguments abound on internal calls.

    Advice to Management

    High the right amount of staff for the level of work

  2. I've been with Merge for over 2 years now and have been very pleased with my experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL

    I have been working at Merge Healthcare full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    We've got a great leadership team that has a visionary perspective on where Healthcare is heading in the future, putting us ahead of the market.

    Cons

    Some of our internal processes can be a bit counterproducitve; however, our teams are always willing to listen to potential changes if an employee is willing to bring something to the table.

    Advice to Management

    Continue to empower your employees... As our organizaiton continues to grow, we need everyone to take on leadership roles with our clients, solutions and internal processes.

  3. Helpful (2)

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merge Healthcare full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    zero. all around, this was a sweat shop and people were running raged every day

    Cons

    stifling environment, no training, no perks

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merge Healthcare full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Executive leadership is very progressive and looking to grow the company to be a dominant force in the health care image management space

    Cons

    Too many acquisitions can be challenging to merge (no pun intended) with existing businesses. Lots of valuable balls are hitting the ground from a lack of understanding the new acquisitions from upper management

    Advice to Management

    Slow down the acquisitions and focus on what you have

  6. Helpful (2)

    Fast-paced, sales driven company in the high-growth healthcare IT market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merge Healthcare full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people are what make Merge a good place to work.There has also recently been a change in senior management so the long-term outlook may be more promising. Only time will tell.

    Cons

    Very competitive environment that is completely sales driven. Most of the work that is done on any given day is driven by what deal or customer issue is happening at that moment. There is no good, transparent roadmap for corporate strategies (or if there is it is not clearly communicated from the top down) which is why there is a high turnover rate. If you are in sales, you're a king. If not, watch out!

    Advice to Management

    Become more transparent on yearly corporate strategies and reward other employees who aren't in sales. It takes an entire team of support personnel from marketing to product management to operations to R&D to make sales successful!

  7. Helpful (3)

    no

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Implementation Engineer in Hartland, WI
    Former Employee - Senior Implementation Engineer in Hartland, WI

    I worked at Merge Healthcare full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay. The employees are knowledgeable and work well together. They have the usual benefits but paid time off which includes sick days and vacation is low.

    Cons

    Unorganized, frustrating work environment and poor management. They have unrealistic goals that are impossible to meet because they are unable to define what they want. Everything comes down to billable hours on a timesheet which can't be achieved without enough work to do.

    Advice to Management

    Get rid of the micromanagement billable hours meme.

  8. Great opportunities exist for great talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager of Billing and Collections in Hartland, WI
    Former Employee - Manager of Billing and Collections in Hartland, WI

    I worked at Merge Healthcare full-time (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great learning opportunity in a dynamic environment. Lots of visibility when you do things right and help the business turn the corner during a difficult moment.

    Cons

    Due to numerous acquisitions, there are many different parallel process to arrive a common output for the various product lines requires large amounts of non-value added work for the individual contributors and middle management. Progress to streamline processes and improve internal IT solutions is slow due to lack of funds and foresight. This is resulting in slowly declining morale in what is otherwise a great environment.

    Advice to Management

    Invest in some much needed software for your teams. Also, set the bar higher for hiring at the individual contributor and middle manager level, and compensate them with higher salary. The increase you get in productivity will more than offset the nominal annual cost.

  9. Growing each day...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Confidential in Chicago, IL
    Current Employee - Confidential in Chicago, IL

    I have been working at Merge Healthcare full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been promoted twice since I started with the company 2 years ago! Once I gained the product knowledge, I was able to open more doors to create my ideal career path.
    Open door policy and flat organization
    Majority of employees come from large scale Healthcare IT backgrounds and add value fast once joining the company - able to share ideas and best practices, which is very helpful!

    Cons

    The PTO policy is slightly low compared to other software/IT companies

    Advice to Management

    Add more PTO to the benefit plan OR add a volunteer day that does not count against PTO. Another option would be to add a floating holiday since the majority of employees leave early around holiday weekends anyway.

  10. Good stepping stone

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merge Healthcare (More than a year)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Great place to get healthcare experience, young fun company. They grew fast through acquisitions but seem to be listening to employees now via their employee survey. Making some progress on basic training, career development etc.

    Cons

    Too many products and too little training. Mostly have to learn on your own with sink or swim mentality. Low pay and hard work.

    Advice to Management

    If pay was competitive could probably retain more employees.

  11. Helpful (5)

    Struggling Company, Suffering Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merge Healthcare full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great group of employees. Good, honest, very hard working employees.

    Cons

    No investment in R&D. Weak HR staff. Management disengaged and alienated by Board. Employees taken advantage of - regular RIFs, litle to no merit increases, big issues.

    Advice to Management

    Given Board composition - there is nothing management can do. Their hands are tied - literally and figuratively.

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