Merlin Entertainments

www.merlinentertainments.biz
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Merlin Entertainments Reviews

Updated February 24, 2015
Updated February 24, 2015
54 Reviews
3.1
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Nick Varney
26 Ratings

Review Highlights

Pros
  • About the only good thing about working for this company is that you get free tickets (but even this is capped (in 5 reviews)

  • It is a fun job when well staffed (in 3 reviews)


Cons
  • low pay, very over HRed and can be too discipline friendly as they forget employees are not robots (in 6 reviews)

  • Senior management detached from ground floor operations (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Sticking with the theme - Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merlin Entertainments full-time (more than a year)

    Pros

    Lots of opportunity to move up in the company, and lots of opportunity for training and skill development, and the majority of the people you meet are wonderful.

    Cons

    Work-life balance is near impossible, especially at the low/middle management level. I know everyone else has mentioned the pay, but I never minded the low pay as long as I was treated decently. I was handed work way above my pay grade with no instruction, did my best with it, then was blamed when it didn't work out 100% perfectly.

    Advice to ManagementAdvice

    If a site is losing several of its managers over very few months, consider sending someone out to investigate.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Only care about their Investment Value and "going public"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Graduate in Dallas, TX
    Former Employee - Management Graduate in Dallas, TX

    I worked at Merlin Entertainments

    Pros

    Fun people to work with, fun environment, lots of learning opportunities

    Cons

    Compensation is low, communication to lower members is not always there, high burnout rate among employees.

    Advice to ManagementAdvice

    Focus more on your employee morale and allow someone from outside the UK to lead one of your attractions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    Worst Mistake of my Professional Career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Merlin Entertainments full-time

    Pros

    -Good benefits package
    -Free tickets to other attractions in the company
    -Local Attraction staff were all fantastic individuals

    Cons

    -Zero work/life balance
    -Very low compensation for the metropolitan area
    -Little to no training from HQ
    -Moving very far up the ladder is dangled in front of new employees, but unlikely unless you happen to be from the U.K.
    -Attractions themselves are not a great value for guests. Feels like operating a tourist trap.
    -HQ often pushes down policies and changes that are detrimental to staff morale and the operation of the business.

    Advice to ManagementAdvice

    Re-read "The Merlin Way" values and examine whether the actions of the corporate offices are actually following these guidelines. For example, one of the values is "We care." I saw quite a few uncaring decisions made by HQ in the time I was there. Also, if your brand new attraction has had a full turnover of the majority of leadership roles in less than six months- maybe check in and see what's going wrong.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Decent Company with Good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Manager in Atlanta, GA
    Current Employee - Commercial Manager in Atlanta, GA

    I have been working at Merlin Entertainments full-time (less than a year)

    Pros

    Good benefits health care very good for full time employees

    Cons

    Poor management, comprised of many instances of favoritism for a few,

    Advice to ManagementAdvice

    Separate business decisions from friendships

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Cash Controller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cash Controller in Kansas City, MO
    Current Employee - Cash Controller in Kansas City, MO

    I have been working at Merlin Entertainments part-time (less than a year)

    Pros

    Office culture is very laid back, enjoy the employees working in the back of house

    Cons

    Separation between front of house and back of out employees, promotions, houses, leadership

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    A great company to grow and develop your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in New York, NY
    Former Employee - Finance in New York, NY

    I worked at Merlin Entertainments full-time (more than 3 years)

    Pros

    Competitive salary, staff appreciation events and great benefits.

    Cons

    Management should supply more than enough resources for someone to continue to be successful in their role.

    Advice to ManagementAdvice

    Take more leadership courses and listen to their employees.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    waterpark lifeguarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lifeguard in Carlsbad, CA
    Current Employee - Lifeguard in Carlsbad, CA

    I have been working at Merlin Entertainments part-time (less than a year)

    Pros

    saving lives
    keeping guests safe
    interacting with kids and their parents

    Cons

    mean/rude guests
    weather
    getting wet on cold days

    Advice to ManagementAdvice

    the rash guards we wear as a part of our uniform are very uncomfortable and take forever to dry after getting wet

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Fun for little.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merlin Entertainments

    Pros

    Obviously the specific nature of the attraction is why you would want to work here. You can have some seasonal fun work.

    Cons

    Highest expectation from hourly employees. Barely above minimum wage. No sign of possible upward mobility in the ranks. "Merlin Cares", is part of their mission statement but should read "Merlin cares about profit..mostly". This is a temporary job as there is no decent compensation. As this company enjoys boasting of their profits, I have little concern or respect for their future since none of that revenue is benefited to the majority of low pay workers who keep this giant afloat.

    Advice to ManagementAdvice

    Why bother? You are not really listening, are you?

  10.  

    Entertainment-Operations

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merlin Entertainments

    Pros

    It is a fun job when well staffed.

    Cons

    It is a miserable job when staffing is poor.

  11.  

    good experience at merlin entertainment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merlin Entertainments

    Pros

    good working culture, tourism industry, potential for career development

    Cons

    low pay, over worked, leadership is not that goood

Merlin Entertainments Photos

Lego Land Florida Main Entrance

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