Merrill Edge

  www.merrilledge.com
  www.merrilledge.com
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Merrill Edge Reviews

Updated September 17, 2014
Updated September 17, 2014
54 Reviews
3.0
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David Darnell
23 Ratings

Employee Reviews

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  1.  

    Great Direct Entry Level Job Starter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merrill Edge

    Pros

    Great Investment Sales Process and training

    Cons

    too many responsibilities and faulty tech

  2.  

    No Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Solutions Advisor  in  Chandler, AZ
    Current Employee - Financial Solutions Advisor in Chandler, AZ

    I have been working at Merrill Edge full-time for less than a year

    Pros

    - Decent base rate for a commission based position
    - 4 months paid training if unlicensed
    - Good introduction to an Investment Career

    Cons

    - No leadership. Most managers are just good salesmen - not leaders or teachers. Ask a question and get told to just check with your neighbor and see how he does it...
    - No clear direction on where the business is headed for employees
    - Really really high turnover

    Advice to ManagementAdvice

    Promote leaders who have a desire to lead and teach

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    A job for those with a cold side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Specialist  in  Chandler, AZ
    Former Employee - Investment Specialist in Chandler, AZ

    I worked at Merrill Edge full-time for more than a year

    Pros

    Office culture was fantastic, people are great to work with and management is always there for there employees personal needs

    Cons

    Transactional company looking to nickel and dime their customers. A good short term business plan but will struggle to maintain longterm relationships with clients.

    Advice to ManagementAdvice

    In order to run a long and successful business it starts with trust. Current policies limit ability to make case by case decisions (ex. waive fees) to maintain client trust. People want to do business with their friends, and with that said current policies make that near impossible. To nickel and dime your customers is a mere slap in the face in a line business that requires ultimate trust to handle a customers hard earned savings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Liked working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merrill Edge full-time for less than a year

    Pros

    Helping people with their investment goals, benefits, time off policies, possibilities for advancement

    Cons

    shift work was not what i was looking for, but still made it work.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work, if you are a robot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Specialist  in  Chandler, AZ
    Current Employee - Investment Specialist in Chandler, AZ

    I have been working at Merrill Edge full-time for more than a year

    Pros

    Great Benefits, 401K, medical, etc

    Cons

    Merrill Edge asked that you memorize a script to use with each and every client. You are not allowed to keep notes at your desk to remind you of the script. Calls are often monitored and any deviation to the script is a strike against you. Your customers satisfaction, additional investments brought in, etc does not matter to management- only your ability to memorize the script.

    Advice to ManagementAdvice

    The companies overall profitability and share holder value is what should be most important. This comes from providing great customer service and bringing in additional investments. JD Powers came in to audit my department yesterday and people were fired lift and right today, not for poor customer service, but fir not following the script. With the cost of hiring and training new people- firing excellent employees for providing excellent service does not make sense. Someone needs to look into what happened today at the Chandler Campus and start making some apology calls. To top it off, the employees were fired with 'cause' which will not allow them to work in the brokerage industry ever again. Really, Merrill Edge- ruin someones life because they don't follow a script? I lucked out and still have a job, as of today- but I will be looking for something new, before I miss a word in the script and get canned.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Huge Growth Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Center Team Manager  in  Jacksonville, FL
    Current Employee - Investment Center Team Manager in Jacksonville, FL

    I have been working at Merrill Edge full-time for more than 3 years

    Pros

    Great benefits, great people, mostly young and energetic with a few more wise and experienced to balance it out. Quarterly bonuses a big plus. Clearly defined metrics.

    Cons

    Constant change. Although there are many outlets, finding time to use them for better work-life balance is difficult.

    Advice to ManagementAdvice

    Office culture is too static. Reps need to feel empowered to do what the client is asking for; most responses are canned and non specific.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Ever changing Investing vs. Banking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merrill Edge

    Pros

    Good Benefits, Decent Salary, Decent hours,

    Cons

    Too many things on your plate -- your goals are investment driven, however you are supposed to be a personal banker and product pop banking products to hit a number of sales interactions per customer seen.

    Advice to ManagementAdvice

    If relationship sales are truly what is important to drive business -- stop coaching Financial Advisors to product pop bank products if not appropriate for the customer

    Doesn't Recommend
    Negative Outlook
  9.  

    Merrill Edge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merrill Edge full-time

    Pros

    Good discount brokerage offered for customers

    Cons

    A lot of focus on personal banker tasks

    Approves of CEO
  10.  

    Good experience at Edge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Hopewell, NJ
    Former Employee - Senior Customer Service Representative in Hopewell, NJ

    I worked at Merrill Edge part-time for less than a year

    Pros

    Good people, decent wage.

    Cons

    Customer service is a lacking department.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Financial Solutions Advisor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merrill Edge

    Pros

    I met a lot of great people while working here. Customer and coworkers.

    Cons

    Too much work for the pay. At least 2-4 hours additional each night. Compliance is extremely burdensome. No appreciation for hard work it takes to work in these branches and constantly defend the choices of mananagement at all levels. Basic maintenance not done. Rest rooms filthy. Air quality in most buldings is poor.

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