MetLife

  www.metlife.com
  www.metlife.com

MetLife Reviews

Updated December 16, 2014
Updated December 16, 2014
1,030 Reviews
3.1
1,030 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MetLife President & CEO Steven A. Kandarian
Steven A. Kandarian
349 Ratings

Review Highlights

Pros
  • The work life balance is a plus; especially for working professionals with families (in 120 reviews)

  • MetLife has great benefits and different positions in different departments (in 74 reviews)


Cons
  • Some of the supervisors don't allow flexibility as far as work-life balance (in 29 reviews)

  • Senior management inner circle that does not include front line management input or feedback (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Outbound Team through an agency working there for less than a month

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSC OUTBOUND TEAM in West Warwick, RI
    Current Employee - CSC OUTBOUND TEAM in West Warwick, RI

    I have been working at MetLife

    Pros

    MetLife is truly a great place to work.
    The work environment is Great
    The supervisor are reasonable
    Opportunity for growth

    Cons

    Th straining period went 2 weeks longer than they had plan
    Kind of disorganized
    Took for ever to get access to their systems
    Working through an agency sucks because we don't get there awesome pay and Benefits

    Advice to ManagementAdvice

    None

  2.  

    Amazing company. Low salaries, but easy hours. Like a family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Associate in New York, NY
    Former Employee - Actuarial Associate in New York, NY

    I worked at MetLife full-time (more than 3 years)

    Pros

    Family environment, flexible hours, low attrition

    Cons

    tough to rise, lower salaries

    Advice to ManagementAdvice

    Best management out there. Keep up the good work.

    Recommends
    Positive Outlook
  3.  

    Positive learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Administrative in Las Vegas, NV
    Former Employee - Office Administrative in Las Vegas, NV

    I worked at MetLife part-time (more than an year)

    Pros

    Great work environment, learned to work as a team.

    Cons

    Competitive nature and high turn over rate.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Job Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Somerset, NJ
    Current Employee - Director in Somerset, NJ

    I have been working at MetLife full-time (more than 10 years)

    Pros

    Good People to work with

    Cons

    Lot of jobs moving south

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Change is underway but still needs to be managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetLife full-time (more than an year)

    Pros

    The change that the Global Technology Organization is going through is tremendous, and so are the opportunities to do great things. I think the leadership really wants MetLife in Raleigh to become an employer of choice for the area, and they certainly have the potential and momentum to do so.

    Cons

    Where I think they are missing the mark is in providing those opportunities that will differentiate MetLife from all the other IT shops in the area... to make it a destination company as opposed to a stepping stone. Right now, employees are working long hours without any insight into future career paths or avenues move up the chain. Until that happens, MetLife will continue to be just another IT shop.

    Advice to ManagementAdvice

    While the current development planning is underway, there really doesn't seem to be any visibility to what jobs are available in Raleigh. Our current recruiting is not very good for external candidates or internal candidates. I can apply for an open position, but I never hear anything from anyone, so I don't know if I'm even being considered. We still have a lot of work to do and a long way to go before we can consider ourselves a best in class company.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Decent, would work here again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at MetLife full-time (more than 8 years)

    Pros

    Work/life balance is amazing
    Great benefits
    Some nice people
    volunteer/community work is superb
    love the brand

    Cons

    It's becoming more men and less women.
    Hard to get promoted
    Once you are put in a job bucket you tend to stay there.

    Advice to ManagementAdvice

    Give folks a chance to prove themselves. If they can handle the work, reward them with a promotion. Also, there are some lazy managers out there making their direct reports do their grunt work for them. Weed these folks out and reward the often overlooked employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Contract Coordinator work with IBM to consolidate MetLife's Data Centers defining services offering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator Project Manager in Raleigh, NC
    Current Employee - Project Coordinator Project Manager in Raleigh, NC

    I have been working at MetLife full-time (less than an year)

    Pros

    good pay, solid company good working culture

    Cons

    New global company very segmented

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    5 years, lots of change, but none of it seems to be for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in New York, NY
    Current Employee - Project Manager in New York, NY

    I have been working at MetLife

    Pros

    Great flexibility in ability to work in the office or at home (not applicable in all depts). Many truly great, smart peers to work with.

    Cons

    Elitism can sometimes run rampant.

    Some very (very) dumb ppl have kept their jobs for way longer than they should.

    Anything takes forEVER... too many hands in the decision-making pot / layers of bureaucracy.

    Oh, and we're "upgrading" to IE 7 (released in 2006), so most the websites you try and visit won't work.

    Advice to ManagementAdvice

    Reduce your dependence on non-employees and stop giving the same tired excuse that "we can't add to headcount because the budget is flat". I heard that for 5 years, and then we fired 5 grade 30 employees and magically replaced them a year later with 5 AVPs. (And spent millions in search firm fees to find them.) The new VP that replaced the old one is also a grade level higher. Another long-time AVP was replaced with a VP. Meanwhile, we've had 75% turnover in the past 6 months. And no one's bothering to do exit interviews.

    Ensure individual contributors doing the grunt work have a voice. We are simply NEVER heard at your high-level meetings and as a result, you make terrible decisions.

    Embrace change and maybe try to not take years and years to make a decision.

    Calculate the opportunity cost of the self-service HR model.

    The newly-released company "Values" and Employee Value Proposition are not reflected in your actions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Job environment differs by department; performance review process results in low morale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetLife full-time (more than 10 years)

    Pros

    Continuous challenges, interesting work, good people. They do allow some employees to telecommute a few days a week. Good student actuarial program and I've heard there are excellent opportunities for actuaries.

    Training programs vary by area. Some programs have formal classroom training, some offer mentors, some do on-the- job training. Make sure the training program matches your learning style.

    Political and cultural environments vary by department. Some departments have reputations as being very competitive and political while others are very supportive. I would ask an interviewer to describe the areas 5 biggest weaknesses and 5 biggest strengths to ascertain the work environment.

    Managerial knowledge and background also varies by area. Some areas are newly formed and don't have a lot of depth of knowledge at the low-mid managerial level. These areas act more "entrepreneurial". Other areas have significant depth and can offer greater management support to employees but their policies and processes are more rigid.

    Cons

    Performance review system is a forced distribution system which requires a certain percentage of employees to be labeled "unsatisfactory"regardless of their actual job performance. (Employees compete with their peers of the same salary grade/department and are placed in a bell curve for salary and bonus purposes.) This system leads to low morale and can inhibit an employees ability to find another job. Final reviews are done in Feb and bonuses are given out in March. Even employees with good final reviews dislike this process because most of us have friends who undeservedly receive an "unsatisfactory" in their review. Managers can't really tell them how to improve their performance because they met the requirements of their job. (And often did more than was required because you have to work so much to get your work done.) This system causes low morale for everyone. In fact, many of us have stopped recommending Met as an employer due to the performance review system.

    Regardless of your performance rating, annual salary increases typically range from 0%-3%, even if you are promoted up a career ladder. Increases are currently applied April 1 of each year. The employees cost for their benefits usually increases at a higher rate each year. Once hired you will not see significant salary increases unless you move into management, are in sales or in the student actuarial program.

    Poor work-life balance: there is often too much work to be done to take a vacation and many people end up working during their vacations or lose their PTO days. Employees that refuse to work all the time will typically have a poor performance review.

    Constant, significant change every 3-5 years. If you can't deal with regular change then this is not the best environment for you.

    Advice to ManagementAdvice

    The performance review system needs to be updated to reflect an employee's actual job performance. If you want to use a bell curve for salary and bonus increases then just tell us where we fell on the curve but our "label" should reflect our actual job performance.

    If a department regularly has most employees working more than 40-45 hrs per week, then you need to increase headcount in those departments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Don't let your mind run away with high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GTO in Raleigh, NC
    Current Employee - GTO in Raleigh, NC

    I have been working at MetLife full-time (more than an year)

    Pros

    Friendly co-workers
    No real barriers to interaction with management; senior level leaders are approachable
    Your job will be what you make it
    There is a vision for future IT improvements that is communicated regularly
    Good work environment and social networks

    Cons

    Self-service culture often means having to learn by trial and error - causes frustration among new hires
    Self service can also extend to departmental framework: what is your purpose and what are you supposed to be doing? You need to work this out for yourself.
    Employee rating system - you won't be rated on your own merits - you will be rated against your peers
    Antiquated technology and systems often lead to "break-downs"
    MetLife has been very focused on acquisitions and has not devoted enough time to smoothing out the glitches for current core business
    High unrealistic expectations for new hires who have had no knowledge transfers or handovers of work; no documentation so that you can research this yourself
    Expectation that you will work more than 40 hrs a week and weekends when needed with no overtime pay or comp time
    Lower than standard pay for positions due to geographical location makes MetLife non-competitive
    Important information not communicated during the hiring process

    Advice to ManagementAdvice

    While there are times a sink or swim environment can be good and lead to some innovation, most people are going to find this frustrating, especially when a new hire. If you want things done the "MetLife way," it needs to be taught and communicated. By letting so many knowledgeable people go, this opportunity was lost and many people are fumbling in the dark, trying to figure out what will make them valuable. No one goes to work wondering how they can screw up that day and annoy someone - but unfortunately, that is often the repercussion when you do not provide the right framework needed for employees to do a good job.

    Positive Outlook

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