MetLife Reviews

Updated July 27, 2015
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3.2
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Approve of CEO
MetLife President & CEO Steven A. Kandarian
Steven A. Kandarian
414 Ratings

Pros
  • Incredible work/life balance (depending on the organization) (in 120 reviews)

  • Ethical company with great benefits (in 74 reviews)

Cons
  • No work life balance to speak of; perks are good; management is "meh" (in 29 reviews)

  • Senior management is woefully disconnected from the daily goings-on of the low level workers who shoulder the grunt work (in 36 reviews)

More Pros and Cons

1,248 Employee Reviews

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  1. Featured Review

    Helpful (6)

    Awesome Company..World Class

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Process Trainer in Noida (India)
    Former Employee - Senior Process Trainer in Noida (India)

    I worked at MetLife full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    - Amazing work life balance - Stress free environment -Employee engagement activities -Educational courses -Lots of learning/Trainings -Good number of Leaves

    Cons

    -Excessive bureaucracy - Slow growth -Less appraisal amount - Slow promotion

    Advice to Management

    Please remove the extra bureaucracy and unnecessary levels of designations. Good relations with manager determine lots of promotions if not all.


  2. Helpful (3)

    Met mistreats customers and employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Manager in West Warwick, RI
    Current Employee - Call Center Manager in West Warwick, RI

    I have been working at MetLife

    Doesn't Recommend
    Doesn't Recommend

    Pros

    MetLife used to be a company that cared about it's employees and customers. There are few reasons to work for Met. The only reason would be a paycheck until you can find something better. They have decided that they can get things done cheaper over seas and they are outsourcing work out of the country. The people who stay are hoping for a buy out or are hanging on until retirement. They are staffing with temporary workers so they don't have to pay benefits. Only the people who have been there for a long time get the good benefits. Their goal is to staff service areas for the least possible amount of money. Therefore the service to customers stinks.

    Cons

    Mistreatment of employees and a total lack of regard for customers. MetLife used to stand for customer service. Now customers are treated as a bother. People who are still employed in the Call Center are not allowed to help customers. The directive is to get the person off the phone in the least amount of time. The groups that have been outsourced overseas have nice people who answer the phones but they are clueless on how to understand someones problem. They are also not understanable when they speak. Met would be very happy if no one called for service. They treat customers and employees as if they had no right to service.

    Advice to Management

    Customer Service is not a drain on the bottom line. It is a retention tool. Outsourcing work overseas and skimping on service staff will result in people changing companies. Your employees are not able to value customers becuase you have made it very clear that you do not value your employees or your customers.


  3. Reasons why not to work for NEF

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative in Boston, MA
    Former Employee - Registered Representative in Boston, MA

    I worked at MetLife

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Only if you really do not have any options and homelessness is near, then I would think about joining NEF

    Cons

    Everything. The company is poorly managed and does not invest to insure a competitive advantage. It is not innovative, nor a satisfying place to work. The business model is to sell, take the gross margin, distribute amoung the general agency managers and invest as little as possible just to pay the bills for the next month.

    Advice to Management

    Get training, education, and understanding of what makes a great manager. Learn ethics about business practices.


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  5. Helpful (1)

    Great Company for the teachers pet not for the serious career mind set!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Associate in San Jose, CA
    Current Employee - Finance Associate in San Jose, CA

    I have been working at MetLife

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The best reason to work for them is if you don't have any education and experience and all you do have is a market!

    Cons

    Your abilites, intelligence, confidence and hardwork don't count! It's the mula you bring in even if it isn't ethical.

    Advice to Management

    Be ethical and let people know what you really expect, don't hype up aspiring advisors by promising a fulfilling career and then bash their confidence before they even start their career


  6. Helpful (1)

    It's not all about Snoopy....

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Customer Service in Tampa, FL
    Former Employee - Sales Customer Service in Tampa, FL

    I worked at MetLife

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Salary, Bonus, Pension, Great Health Benefits

    Cons

    Poorly Trained Management, unorganization, poor training,

    Advice to Management

    Please take some courses on management. If you are not fit to manage people...then do not do it.


  7. Give us a break!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Albuquerque, NM
    Former Employee - Financial Advisor in Albuquerque, NM

    I worked at MetLife

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Good sales training, management will help, you have all the tools and resources you need to succeed. Good company and name.

    Cons

    There is no base salary, so if you have a dry spell of luck, there is no one to blame but yourself.

    Advice to Management

    Have a program with like $300 a week for a year or so. Help your agents survive the first year!


  8. Helpful (2)

    Mostly Excellent People Under A Terrible Corporation

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dayton, OH
    Former Employee - Customer Service Representative in Dayton, OH

    I worked at MetLife

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Seriously Excellent Pay. Wonderful Benefits Really nice co-workers and management staff.

    Cons

    A corporate changeover to follow the new model business method (saving money) resulted in a complete 180 in how Metlife treats their customers and employees. They tightened rules for their already tiny monthly bonuses, took away standard privileges, and really put their supervisors (great people) in the unfortunate position of having to explain (constantly) the bad news to their teams. As a former CSR, it really seemed to me they were trying to drive away people that had worked there for decades and had higher pay and seniority. (again, saving money) Once the hurricanes came through, and people were getting denied for things their policy actually covered, it seemed hopeless to me and I quit. Also, you often find yourself doing the jobs of field agents. They constantly call the center and have you do something inane because they can't be bothered to learn their software. This is probably half the calls I ever received. Metlife was once a great company and like most other great companies, they stopped caring about people and only see them as dollar signs. It was really sad. This is an ok company to work for if you're money driven, but if you're a compassionate person, run in the other direction!

    Advice to Management

    The call-center management are all really great people, but if headquarters sets up heartless guidelines they've got to follow their orders. It's really terrible too because you can see it in their eyes they can't believe the stuff they have to say and do to keep their jobs.


  9. Helpful (1)

    MetLife - No longer a great place to work!!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Chesapeake, VA
    Former Employee - Financial Advisor in Chesapeake, VA

    I worked at MetLife

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great Benefits, Flexible schedules, Great Products and support from wholesalers. Prior to recent "realignments" of Individual Business markets, it was a great place to work.

    Cons

    Recent changes resulting from the "realignment" of the southeast Virginia agency have resulted in the reduced support to Financial Representatives. This includes a total lack of management supervision, reduced marketing support, elimination of sales leads, reduction of mid-level sales managers, and budget cuts to marketing co-ops, etc. In addition, the managers refuse to communicate what the future holds for the agency.

    Advice to Management

    Get a clue!!! It's obvious that you intend to close this office - just be honest about it and get it over with. Also, try respecting your employees for a change.


  10. Old vs New culture

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at MetLife

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Nice location, nice place to learn about insurance

    Cons

    Too product and short term focused. Met needs to start to think outside of the box. Old guard vs New there is no knowledge sharing or team work.

    Advice to Management

    Provide clear open and honest direction and transparency of vision. Staff had to guess when and where the next shoe will drop.


  11. Helpful (1)

    Even for Florida this place is awful

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Tampa, FL
    Current Employee - Underwriter in Tampa, FL

    I have been working at MetLife

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    its a paycheck but they will work you like a dog with out any respect - of any kind

    Cons

    unpaid OT- benefits cut- layoffs, jobs going to India, no training, no promotions, incompetant management

    Advice to Management

    start treating employes like they matter to the companies success because they do



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