MetLife of Connecticut Reviews

Updated April 17, 2015
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2.9
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Mike Farrell
8 Ratings

26 Employee Reviews

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  1. Cons out way Pros

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bloomfield, CT
    Former Employee - Anonymous Employee in Bloomfield, CT

    I worked at MetLife of Connecticut full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Salary and benefits. Good cafeteria

    Cons

    It takes an act of congress to take vacation time when you want it. You can take a random Tuesday in March with no problem, but don't plan to take a summer vacation. IT'S ALL ABOUT NUMBERS!

    Advice to Management

    Try doing the job of those "who do the work" ......see if you can "make the numbers"


  2. Most disappointing work experience of my adult life.

    Annuities Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Annuity Representative II in Bloomfield, CT
    Current Employee - Annuity Representative II in Bloomfield, CT

    I have been working at MetLife of Connecticut full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    In this position, there is so much opportunity to learn every aspect of the annuities business. From the establishment of new plans, all the way to the end of the business cycle of a retirement product. You have the opportunity to genuinely help people, provide assistance and grow with every experience.

    Cons

    In this department , the existing management structure, and the level of inefficiency, is completely beyond repair. Their main concern is simply to find enough people to staff the call center. At first glance it seemed to be a good opportunity, but once you start to take calls, you realize that you are on your own. They sponsor you to pass the series 6, and the minute you do. You are given not even the most minimal of training. Your given the responsibility to service every type of call that comes thru the call center without any of the tools needed to properly do your job! No products training, no New business process, death claims, nothing. These products took in some cases months if not years to develop, and although they may have similarities, they are all different. Some of my coworkers are young and inexperienced, but they are required to be subject matter experts in every aspect of the annuities business. Not the case in this department. Managers in some instances actually refuse to help when an associate reaches out for assistance with a problem that comes thru the call center. I'm pretty sure that if I ever refused to help a client, I wouldn't be working there the next day.

    Advice to Management

    First on the list would be to eliminate the current management team. These individuals are just treading water to make it to retirement, and are the biggest reason the call center has so much turnover. No one wants to work in that type of environment. Solve the obvious problems. Spend the money and create a training department. Give the front line employees the support they need to provide that "world class service" MetLife has been advertising. Take the time to properly assess employees to ensure they are providing solutions, and have the ability to succeed in there roles, not just survive.


  3. Horrible experience in my branch office. Abusive, unethical and discriminatory. Promises made and not kept.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Chicago, IL
    Current Employee - District Sales Manager in Chicago, IL

    I have been working at MetLife of Connecticut full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Home office is excellent. Too bad experience in 1 office that is a branch ruins it. Pay is pretty good too, if you want to be chained to a desk from 9-5 and then expected to also run appointment with your agents evenings and weekends.

    Cons

    If working in a field office, these offices are like silos and all run very differently. Home office needs to really be more aware of the practices in each office to watch for discriminatin and unethical behavior.

    Advice to Management

    Assist people from career pathing. Culture needs to be more diversified and diversity friendly. Home office needs to know what is going on in the field with their managers.


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  5. knowledgable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Case Manager in Bloomfield, CT
    Former Employee - Senior Case Manager in Bloomfield, CT

    I worked at MetLife of Connecticut full-time (More than 10 years)

    Approves of CEO
    Approves of CEO

    Pros

    very challenging, well structured company

    Cons

    the new on when company moved to North Carolina


  6. overall a good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bloomfield, CT
    Former Employee - Anonymous Employee in Bloomfield, CT

    I worked at MetLife of Connecticut full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good health benefits, good 401k, good life/work assist program

    Cons

    too many time consuming, ever changing procedures


  7. MetLife

    Former Employee - Quality Analyst in Bloomfield, CT
    Former Employee - Quality Analyst in Bloomfield, CT

    I worked at MetLife of Connecticut full-time (More than 8 years)

    Pros

    The company helped me with tuition costs.

    Cons

    Can do better for their employees.


  8. If you hang out with your boss outside of work, your IN!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Payment Clerk in Oriskany, NY
    Former Employee - Pre-Payment Clerk in Oriskany, NY

    I worked at MetLife of Connecticut full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Has some really great people working there.

    Cons

    Have to be bosses friend outside of work in order to advance.

    Advice to Management

    Make it a rule that management can not have their friends work in same department.


  9. Annuities Customer Service: Offered Position was UNABLE to accept.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MetLife of Connecticut

    Pros

    •Nice professional atmosphere
    •Extensive background check
    •Employees seem to be very professional
    •Mixed crowd
    •On-site, convenient parking
    •ID required to sign in EVEN for interview

    Cons

    •3-4 hour testing needed prior to interview invitation
    •Can not work here with unsatisfactory credit!!!!
       Meaning if you have any accounts in collections, don't waste your time.
    •Will offer you job without advising based on credit check.
    •Phone interview was long
    •Face-to-face interview was about an hour
    •Drug testing facility only open during normal business hours so if you work it's hard to get in there.
    •Employment contingent on passing series 6 test after you get through all the other mess.

    Advice to Management

    This company may want to reconsider their requirements when it comes to credit and the pay wasn't worth all the trouble. Should be very clear with salary up-front as well as credit requirements.


  10. Has been a sometimes hectic experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Annuity Representative II in Bloomfield, CT
    Current Employee - Annuity Representative II in Bloomfield, CT

    I have been working at MetLife of Connecticut full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Relaxed atmosphere
    Somewhat flexible hours
    Spacious campus

    Cons

    Hectic periods
    Uncompetitive salary
    Limited food options


  11. Great Company, Benefits and Staff!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager (PMO) in Somerset, NJ
    Current Employee - IT Project Manager (PMO) in Somerset, NJ

    I have been working at MetLife of Connecticut full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I enjoyed my team I had great leadership that mentored and promoted

    Cons

    NY office disconnected from NJ office "culture"

    Advice to Management

    Ensure team building events happen regularly



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