MetaBank Reviews

Updated May 21, 2015
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3.2
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J. Tyler Haahr
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Employee Reviews

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  1. BI Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at MetaBank full-time (More than 3 years)

    Pros

    People are great to work with, most are very knowledgable in their areas.

    Cons

    Constant change in both structure and org


  2. Helpful (1)

    People are fantastic, lacking corporate direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sioux Falls, SD
    Former Employee - Anonymous Employee in Sioux Falls, SD
    Recommends
    Neutral Outlook

    I worked at MetaBank full-time (More than 5 years)

    Pros

    I've never worked in an environment where the people get along so well. Great culture and lots of culture building activities. Very flexible for interruptions during the work day suck as sick kids.

    Cons

    Has been under regulatory enforcement and very compliance focused with little room for innovation. Little corporate direction on where the board and/or executives would like the company to go. Pay is 10-25% less than industry standard depending on the role. You work at Meta for the people, not the pay.

    Advice to Management

    Invest in corporate strategy and clear communication plan.


  3. Helpful (1)

    Unbelievable Rip Off !!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Sioux Falls, SD
    Current Employee - Customer Service Representative I in Sioux Falls, SD
    Doesn't Recommend
    Negative Outlook

    I have been working at MetaBank full-time (More than 3 years)

    Pros

    So many "Procedures" in place, it is easy to steal money from cardholders, maintenance fee's, monthly fee's, registration fee's and etc.

    Cons

    No ethical standards whatsoever. Gift cards are their biggest scam. If a customer doesn't register the card in the allotted time, we take the whole amount that was on the card and the bank keeps it. Yes, this is the truth..

    Advice to Management

    Run your business using the golden rule vs. trying to scam innocent customers


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  5. USED to be an awesome place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Des Moines, IA
    Current Employee - Customer Service Representative I in Des Moines, IA
    Doesn't Recommend

    Pros

    The people that work there are mostly friendly. It has that small bank appeal. They usually do some nice things for their employees every year.

    Cons

    I HATE the new program they are doing. They do mystery shops, and you lose all sense of individuality and personal identity. They try and make you sound like fake robots, and it does not help gain any new customers. It is frustrating, and I absolutely HATE it. You also get paid way less than most other people doing your same job at another bank.

    Advice to Management

    Don't waste your money on the stupid Roxanne Emmerich program, it does not help attract more customers and just makes the employees look stupid and lose their personal identities.


  6. All employees were very helpful to me as an intern.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Analyst Intern
    Former Employee - Credit Analyst Intern
    Recommends

    Pros

    Very friendly and helpful people. Work was very simple and not very hard to understand.

    Cons

    Alot of repitition and busy work. Very easy to get bored.



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