Metro Bank

  www.mymetrobank.com
  www.mymetrobank.com

Metro Bank Reviews

Updated September 16, 2014
Updated September 16, 2014
22 Reviews
3.0
22 Reviews
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Employee Reviews

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  1.  

    Metro Bank

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Metro Bank

    Pros

    Open weekends - allows for hours while in school

    Cons

    Supervisors were not always the best

  2.  

    Teller Service Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Metro Bank

    Pros

    Has been a rewarding experience. Great benefit and opportunities.

    Cons

    Very poor pay. Increase is normally 1-3% annually.

    Advice to ManagementAdvice

    Help your valued employee fight for a raise.

  3.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Metro Bank full-time (more than 5 years)

    Pros

    Good Benefits, Good Training good company to move up in if you play their game right.

    Cons

    Poor Pay. Need to pay employees like they are valued.

    Advice to ManagementAdvice

    Pay the employees like you would expect to be paid doing the same job under the same circumstance , show them you value them and their service an loyalty to the company.

    Recommends
    Negative Outlook
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  5.  

    Strenuous and gossipy. Too much drama.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller II in Harrisburg, PA
    Current Employee - Teller II in Harrisburg, PA

    I have been working at Metro Bank full-time (more than 3 years)

    Pros

    Some co-workers are okay to work with, and there are certain managers who are willing to help you succeed (with the little opportunity the company offers).

    Cons

    Upper management, advancement potential, raise potential, difficult customers, bad rates. Long hours and bad scheduling also contribute to a lack of free time, especially being open 7-days a week.

    Advice to ManagementAdvice

    Add more opportunity for advancement and show you care.

    Doesn't Recommend
  6.  

    Great Learning Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Metro Bank full-time (more than an year)

    Pros

    You receive great training to become a member of the financial world.

    Cons

    Terrible pay, a lot of micromanaging, out dated equipment

    Advice to ManagementAdvice

    Bump your employees to a salary they can live on. There are very high expectations for very little compensation.

    Recommends
    Positive Outlook
  7.  

    The pay is not good. Computer systems have constant issues which results in aggressive customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Metro Bank

    Pros

    They will provide opportunities for growth if you want to work there for the rest of your life.

    Cons

    Tellers are treated horribly by the customers.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Good first banking job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller I in York, PA
    Former Employee - Teller I in York, PA

    I worked at Metro Bank part-time (more than an year)

    Pros

    Good learning experience, good opportunites for growth.

    Cons

    Low pay, depending one your location you may have to stand for your whole shift.

    Advice to ManagementAdvice

    Buy chairs

    Recommends
    Positive Outlook
  9.  

    Very Good Company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Enola, PA
    Current Employee - Customer Service Representative in Enola, PA

    I have been working at Metro Bank full-time (more than an year)

    Pros

    Good work environment for starter

    Cons

    Less opportunity for hard working employee

    Advice to ManagementAdvice

    Create more opportunity for hard working employee.

    Recommends
    Positive Outlook
  10.  

    The Walmart of Banks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Metro Bank full-time (more than 3 years)

    Pros

    It's an excellent place to start and gain experience.
    They have long hours which allows those in part-time positions to work around school schedules.

    Cons

    The lowest pay I've seen in the banking industry.
    Poor management... They don't take criticism well. They often place unrealistic expectations on the employees because they haven't done their jobs effectively. They do not cooperate with employees facing medical problems or personal issues.

    Advice to ManagementAdvice

    Start listening to employee suggestions and paying them an acceptable wage. Lowering turnover of the good employees could significantly improve efficiency, quality, and customer satisfaction.

    Doesn't Recommend
  11.  

    Good Place to Start, but get out after that!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller II in York, PA
    Former Employee - Teller II in York, PA

    I worked at Metro Bank full-time (more than an year)

    Pros

    Paid time off; medical benefits are good; good team atmosphere with coworkers; no sales referrals on teller side
    They encourage you to be friendly, chatty and un-machine-like when processing teller transactions
    Fraud training is superior compared to other banks

    Cons

    There is a disconnect between the platform and the teller side - neither communicates and platform gets upset when tellers send customer to them if they think the teller could have handled it.
    There is no incentive compensation for tellers
    Promotions are based solely on favoritism, so if you're not in a clique you can forget it
    Branch managers are rarely in the branch, so you only see the assistant manager. Some of them can be simply horrible and totally not understanding. For example, I had to call off of work one day because my infant daughter was seriously sick with a fever. I called off well in advance before my shift and spoke to the teller service manager (TSM). As a parent, she was understanding and said it was fine. The next day when I came back, the TSM pulled me aside and told me privately that the assistant manager told her to write me up for calling off. She said that she is not writing me up because she thinks the ASM is out of line but wanted to let me know to be mindful of this if I have to call off in the future. It was total BS.
    Teller uniforms are stifling and super
     hot during summer months (since the builings are 70% glass and it gets really hot in there)
    **New hires are paid much more than current employees. Pay scale is totally out of whack. I started as a new teller with no experience at 9.00/hr. 6 months later, new inexperienced tellers are hired at $9.50. A year later I was promoted to asst teller supervisor and offered $9.95. I knew a new part time teller was recently hired at that very same rate. I flat out told the upper management when they presented me with the offer and they laughed it off and said they can't do anything about the pay scale.

    Advice to ManagementAdvice

    You don't know what goes on in your branches. Do you want to know? Do you even care?

    Doesn't Recommend
    Negative Outlook

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